Rule #1. When there are two desk clerks, the moment one leaves, the other gets swamped. It doesn't matter what time it is. It doesn't matter how slow it -seems-... it happens.

The last one touched me as my brother suffers with MS. He would laugh out loud at someone telling him he’s ‘a mess’. Your customer’s reaction was dead on with our family! Concerned for their family member, but not willing to harangue an individual over an honest mistake. And I bet if she told grandpa, he’d get a chuckle as well!

Even if Grandpa was a mess, that would still be a legitimate reason to check in early lol the hotel I work at has a lot of elderly guests…

I would love to see Bartender vs Manager (from the first 2 skits) those 2 personalities would make for an entertaining conflict

Can’t tell you how many guests I had that screamed at me that I didn’t have their reservation only to discover they were at the wrong hotel. Never apologized for THEIR mistake either.

The last one I first thought was even worse. When they said grandpa was a mess I thought they meant Grandpa made a mess as in he pooped himself.

I have MS, but I’m going to refer to it as “a mess” from now on 🤣

This happened! We had an impatient guest that literally harrased the housekeeping staff, telling them to "hurry up". I've been working hospitality for a long time and people just seem to be more rude than ever. Fortunately there are wonderful guests too so that makes up for it, partly anyway.

The "this is MY room" is just insane.

"Issued a challenge" ... that's managerial popsmart lingo for "crap nobody else wants to do". And the Mrs. Anderson outcome was sooo satisfying. "My room", my arse. You may rent it for a few nights, but it's still, at the end of the day, the hotel's property. 😎 And I just love the bartender's attitude and snappy comebacks. I've been there, too, when the universe graced me with one moron customer too many on a day when I had zero effs left to give. 🤣😄

I flew cross country (Cali to upstate NY) on a red-eye for a wedding at the hotel I was staying at. Got to the hotel WAY before checkin. Went to the desk clerk “I know I am WAY early & if my room isn’t ready, I totally understand. But, I have nowhere else to go, so, if my room isn’t ready, I’m gonna go hang out in that corner. Unfortunately, I haven’t showered since yesterday morning, so I apologize if I stink up the lobby” I said the last part in a jovial tone & desk clerk chuckled. Within half an hour, I had my room. 😂😂😂

Hotel managers always treat front desk like they are children. I also hate micro management

My first day I cheerfully asked my first guest if she was checking in. She said “what a stupid question, what else would I be doing?” Well, as any front desk rep would tell you if they could, about a kajillion other things.

In the autumn of 2005, Hurricane Wilma seriously damaged one of our tropical resorts, closing it permanently. Our Elite guest called, demanding that I "personally" find a comparable resort "somewhere in the tropics" for his family's Christmas holiday. I apologized, explaining that our hurricane policy offered a full refund of the loyalty points, but that our remaining vacancies were at more luxurious resorts, at a higher redemption rate. "Oh no." he yelled. "This is your fault and you're gonna make it right!" We did make it right. We refunded his points in full.

Jessica, I worked in a hotel for many years, and your stories get me giggling SO hard because I can totally relate. Love your channel! ❤

I remember my first job working at hotels. I had jus been hired as nigjt auditor. The lady who was supposed to be training me was fast asleep in the back room. A man came up to check in. I got him checked in, and gave him his keys. (It was back when we still used actual keys). He was already feeling no pain, but went over to the Greyhound Racing Track and had a few more drinks. Next morning my GM called me. The man was so drunk that he didnt realize until he woke up the next morning that I had accidentally given him the keys to the supply closet. The GM was laughing so hard she could bearly talk.

OMG! I love the bartender. Great sense of humor. I would never leave that bar - just to enjoy the comedy

Jessica, Your videos are hilarious and informative..!!!! Whatever hotel you're working at, I hope they know what a valuable asset that they have..!! 😊😊

The one about the last minute guest trying to kick out someone from her preferred room was hilarious 😂

I love how you have Mrs. Andersen say the word "Business", Jess. I foresee a very successful acting career in your future. Keep it up!

Those managers are tricksy!! To volunteer or not volunteer, that is the question 😊 isn't it great dealing with the public?! I guess all service personnel are supposed to be psychic!

“You’re my new best friend I’m going to tell you my whole life story” 😭😭😭

I love love love the happy fun one at the end.

After working 15 years at reception desk i switch many positions from a bellboy to front desk manager I've experienced most of these stuff and I know that for a fact sometime can give you a headache

I spent several years working in rental cars. Everything you've skitted is rehashing my nightmares. Remember, rental car counter agents are the first hospitality employees that deal with the customers after the airlines have pissed them off. The rental car counter agents do their best to ease the customers, and they even get to go for a drive to hopefully calm them down before they get to the hotel. Imagine your worst customer experiences and multiply it by some imaginable number, then multiply it by 10. That's how bad it is, usually because airports do arrivals and departures in clusters. For several hours it's nothing but pissy customers. For another several hours it's dead enough where they get to kick their wounds, refill the parking lots with cars, and prepare to do it all over again.

2:43 if I’m being honest kind of reminds me of like autistic tendencies where if there is a routine (their spot) then breaking it causes distress. I know I personally get a bit worked up if anyone sits in my spot in either class or on the bus, because that’s my spot and I always sit there.

Hey Jessie! Love your vids seeing you upload makes me so happy, I've been in love since day one, hope your day is going great! Love you ❤

the last one is my favourite

As part of Loss Prevention training new people were required to go to room 1327. We had no 13th floor, and room 27 on a floor would be the elevator lobby. So to train then to know the layout of the hotel. We hoped they’d realize quickly, but if it took more than a few minutes, they rarely lasted a week.

I loved the last lady whose grandpa was A MESS.

That ladt one was actually so adorable 😭

I love the bartender

Love these skits! Very well done & funny, even if a bit sad

Love your vids, never realized how hard you guys have it

Laughing right along side of you. Unfortunately this happens almost every day at the front desk!

These are so funny. Love sent

I really like your content, hoping to see more of stories from you

Love your work

Thé guest at the end is so kind you want to arrange an early check in the sauna suite for free lol 😂

I love watching your videos ❤😊

Hiii I love your videos your skits are so cool

This is good dialogue and funny

I'd definitely stay at your hotel. Even the Karens are beautiful there. 😺😺😺

Mrs Anderson is what I think I would be like as a Karen. 😂

I know this is months late, but that first song you used is from my favorite game!! Gave me happy vibes while watching!!

I have had zero positive expiriences about volunteering or being volunteered. I wait to hear what it is then wait a couple deep breaths to see any one else being eager and only then volunteering if absolutely must. Being volunteered on something, well that I don't get much say to begin with. I need to remember that room number prank for next April Fools.

I am going to tell my life story Ohhh hell no You picked the wrong job😂

Well grandpa was a mess too… but that’s neither here nor there.

They made me wear something that covers my neck instead of something that will not me bigger tips. Perfect.

I once had a guest staying on the third floor ask why his card wasnt working on the frist floor

I'm sorry..I've done the "it's My room thing". I've even called room the interstate to find out if "My room" was available. I never asked another guest to move but i definitely wanted "My room".

how can such a sweet person play so many Karens XDD

Guest: hi, I’d like to check out of my room on the tenth floor Me doing the mental math to try and find floor ten on a two story building:.. alright, what name was the room under?

Mrs Andersen seemed so nice at first

People would come to me to the cloakroom to ask when their rooms will be ready. Like, sir? We are not all connected here like a hive mind, I don't even work here full time.

Even in a hotel do NOT say the Q word

Story 4 - Anyone who has worked in customer service, regardless of the industry, has had similar experiences. I used to do tech support for a cell carrier. A woman insisted I handle her order support issue. I now do IT support at a college. People will ask me about enrollment, admissions, and financial aid.

Omg I feel honoured that I made this 999 to 1kkkkk

I do have a few hotels that i have favorite rooms

The British accent absolutely had me rollin 😂 was good tho I must say

Yay, firstly!

My boss once said "Do you want to go home earl-" "Yes!!!!!!" Boss: *Pause* That was... quick... 😅😅😅😅😅😅

Hi! From Argentina here. I always look the hotel web to know about check in and check out hours. And try to get there by the check in's time. But when that's not possible, I ask front desk to keep my suitcases so I can go out and do whatever I want... Can't those Americans do the same? 😅😂

I WISH managers at hotels would take the employees' side, instead of accommodating every stupid demand. I had situations as a Chef de Partie, where suddenly random people become VIPs and need every wish fulfilled

If I had a free voucher at a hotel’s bar? I wouldn’t even be plastered enough to tell the bartender my whole life story even though I’m 21 years of age

YOURE MY NEW BEST FRIEND IM GONNA TELL TOU MY WHOLE LIFE STORY

Wow, I just do not believe that such people can exist! Is it real stories? I am so shocked. I assume working with people is hard but that?! Just shocking....

Multiple sclerosis (ms)

8:34 not the accent😂

Yay second!!!

Your Face...killing me softly ♥♥😍 may I be volunteer

8:49 WHAT IS MS I'VE LITERALLY NEVER HEARD OF IT

Love you, Jess! I have a question: What hotel do you work at?

I worked in a hotel that had a deal with a lical amusement park. When they made their reservations, We would tell them over and over, they could not check in tobthe hotel before they headed outctobthe park forcthe day. But sure enough, 9 ton10 a.m we would getca bigcrush of familiesxthat wanted to feop off their luggage then head to the park all day. We understood....the park was 1/2 hour away. But there is nothing you can do about it when you were full the night before.

What's wrong with Room 413, 417, 315, or 515.

Damn gurl ur british accent do be popping

I just LOVE/HATE the skit about the late room ready (woman with purple shawl)

I really hope people don’t act like this. I’ve never witnessed anyone do this lol I’d be so appalled.

I was first to like let's go

Hi

I hate the I’m so sorry! That is the thing that will make me blow up on customer service!!! Don’t tell me you’re sorry! I know you are not sorry at all!

Karans on parade!

Mrs Anderson reminds me of Sheldon..... neuro divergent?

Plz god no 😂😂😂😂

All the actors look the same. 😳

Omg sone customers can be such m(5))!😜

P