This is why I'm always polite to service workers.

Seeing the train driver uncontrobaly shake has hit me hard, I really hope he's ok.

Sad that a driver has to deal with a suicidal person once, but twice? Damn I feel bad for this driver.

how ridiculous is it that people would be willing to attack and even stab each other over football. As SPECTATORS, not even actual players. It makes no sense to me.

Alan the train driver, just an absolute genuine person. I hope he mentally recovers from these acts. Sad for both victims.

It breaks my heart, that poor kid, crying when he realised he wasn't going to die. I really hope he found help, i was in tears watching this. And the poor driver, the trauma of going through that, and he's such a good guy. This episode was really tragic and heart breaking.

Shout out to a job that actually looks out for their workers mental state

I love that the woman's supervisor called out the woman who swore at her. That's support right there. It may seem like a little thing to some people, but there's nothing more encouraging than a supervisor speaking up for the staff he supervises. That poor driver though! Just coming back after one suicide attempt to be immediately faced with another. I can only try to imagine how shaken up he must have been.

Dude genuinely looks like a nice person who cares about everyone, hopefully he feels alot better after the incident.

That driver is such a credit to his company. Young lad would of had his heart explode of current overload shock if it wasnt for his fast action under such physical and mental shock

While I can appreciate their operational needs to get the train out of the station, I can't believe they had that driver bring the train back to the depot with his hands shaking that badly. Even with a supervisor in the cab it just doesn't seem right.

"That was my wife.... my dinner's in the dog dish"

The woman who had her first day on the job seems like a really lovely person. Genuinely delightful.

I used to drive a bus and the one thing I learnt when I was driving is your totally on your own. I've had drunks on the bus, fights brake out and somebody who threw himself in front of the bus at the last second who I hit but luckily didn't kill him. For some reason on busses you get no help what so ever. I even reported an incident to the police when I was pulling into a bus stop on a hot summers day a water balloon thrown by a group of kids came through my open drivers side window hitting me in the side of the head. The response from the police, "what do you want us to do about it". I drive lorries now, I lock myself in the cab and keep the nutters on the outside of the cab.

When I was training to be a London Fireman in 1975, there was a major incident at Moorgate station - the train didn't stop and ploughed full speed into the end of the tunnel. 43 people died 75 injured. The firement had to fight their way through bodies, bits of bodies to reach injured people and temperatures reached 120 F. We only heard about from our instructors who were there. The front two and a half carriages were crushed into half their normal length. I wonder how many firemen, ambulance and police personnel were affected.

IDK how old this piece was done but my heart goes out to Alan...I can't imagine the horror of seeing someone jump down onto the track and look at you as they did it! My hat is off to him - that is a man with amazing judgment and courage!!! He did in deed deserve that award!

"Looking for pens" OIIIIIi got a loiscence fer dat pen?

I can't believe that the kid was crying when he found out that he didn't fry up to me that was just sad.

I hope Allan managed to deal with that traumatic event.

It's not just Spurs and Arsenal fans, but I cannot understand the personal way in which some fans react to the performance of their rivals. Football, is and always will be a sport, it shouldn't be something that people get insulted about, purely because rivals did better than their own team. It should be enjoyed, not for example have the disgusting situation with Liverpool and Manchester United where chants are sung about tragedies where their rival fans have been killed (Hillsborough chants aimed at Liverpool fans and Munich chants aimed at Manchester United), disgusting!

Poor driver, can't imagine having to deal with that. Especially more than once. Hope he got help and so did the kid.

As a train driver from Germany, I like the videos about the tube. Same problem, same situations, same passengers...sadly the same suicide problems. With the suicides, not all of them are on purpose...in some cases the people don't mind the danger, walking on tracks etc.. My close calls, were just stupid people with not thinking about the danger, even by only close calls..you start to think about it.

Hella respect for tube staff

This is why I love the workers who do there jobs quickly and politely

when she made her tea and smiled i got happy she just looked so happy with what shes doing and im happy for her :)

What a lovely lady she is. Hope she's gotten on well through the years on the job.

Once again, the KZfaq recommendations have brought us together... :)

I’m always respectful to staff on the system,they work so hard everyday

wow, makes you realize how patient and non reactionary the British police are in comparison to the US. You'd get body slammed to the ground if the cops in New York saw you kicking a train.

Aww Jackie is sweet. I wish more were like her,

18:34 "do you want some help"

Poor guy. I just want to give him a hug

I'd love to work as a customer services officer like Jackie. Every day is different and it looks so much fun. I love London, especially travelling on the tube. So long as I'm not in a rush or a hurry to get somewhere I don't really mind delays.

People are so impatient in that country. Even a wait of a few seconds and they lose their mind. I worked as a waiter

Jackie is so wholesome

Jesus this is old if arsenal won the prem

Thank you Jackie for sharing those moments. Good job.

Sounds like Jackie had a few too many wines the night before work 😂😂😂👏👏👏

18:36 I love how the guy just stands there as if he wants a hug and the lady just says “Do you want some help?”

This one was quite a shock when he had to deal with an incident for a Suicide passenger I felt sorry for him and Jackie tries to deal with a physical situation and dealing with a train stuck on the Piccadilly line. These are the challenges you face you either have the skills to deal with these problems or you don’t.

Alan seems so kind :( ❤️

U can't come in here with 2 🐮 Mate I died 😂🤣😂

We need more Jackies in this world!

Dang I live in East London born in 2008 but I didn't know summer 2002 was such a INSANE time for the Tube

19:40 ngl I’ve purposely done this when I was younger it was funny to me back then to stand as close as possible to the edge and stare into the eyes of the driver. Won’t be doing that again

Oh, I just love the sounds of the tube. So relaxing. At the moment, I can't travel to London, but this video brings back memories :-)

Anyone that has to work in an occupation which involves interacting with the general public face to face, I feel sorry for them, it’s not an easy thing meeting people who has no empathy for others, and never think they’re in the wrong!

13:26 Those girls just dove through the luggage gate...

Jackie seems so pleasant. I felt very badly for the driver Allen (?) I can't imagine how horrible it must have been for him. Good for him though to get the commendation. I wonder how they are both doing now. I was in 2008 I was in London for almost a week, I was utterly shocked at how unfriendly and rude the people were - except for people well over 60. These were the days when you still traveled with your country's emblem (which I'd never do anymore - nowadays you're targeted if you're a tourist). You could hear from my accent and how fair I am that clearly I am Canadian and a nice officer told me just to ask these train people for help and not other passengers. Thankfully when I was going to Kew there was an elderly couple who could see I was looking at every stop and trying to figure out where to get off and they were kind enough to tell me where the proper stop was and the quickest directions to Kew. Aside from a friend in London, those were the only positive interactions I had with Britons.

I wouldn’t have had him drive the train back to the depot even with the supervisor in the car.

Thank you for uploading the video.

We need platform screen doors on all stations.

Poor Alan 💔 that's has got to mess with your head for awhile. God bless the folks every where that do this for a living

I’ve recently witnessed my 2nd one under and I’m only 14yrs old I live in Switzerland and I was sat In a regional train that was going to leave 5 minutes later, I was looking out the window and as the intercity train came in this old man but his bag down on the platform and slowly sort of limped to the edge, he hesitated for an instant and I turned my head away I look back and then there’s only a train and no old man. I was shaky panicky and what really struck me was seeing ambulance and police men running along the plateforme. I’m doing much better now though after seeing a therapist

I feel so bad for that driver. I have been in his situation at our public transit system while operating trains. So have two other family members. I feel for this man. It’s a horrible feeling. What surprised me is that he is still operating the train. Here a supervisor would take the train back to where it needs to go. Supervisors are required to keep their operating skills current with a set number of hours (4-5) in service, per month. If a driver/operator has an incident like this, he or she might not be fit for service, with or without passengers.

I feel so helpless for this bloke. He seems like such a great guy!

When someone is rude I smile that much bigger. As a disabled person I see how unfriendly cities are and its getting worse. Manners don't cost a thing and I always thank bus drivers etc. Must have been dropped on my head too many times as a kid! I cabt wait to move to the countryside!

17:00 red eye guy in reflection

Great insight to what goes on when you're not there.

Yeah I agree with you Hope has a Good recovery from his trauma

12:13 that fact is definitely true now.

Jackie is just the sweetest little thing. I hope she found a way to make the job manageable, to enjoy it and bring a bit of her sunny disposition to it. It’s unthinkable to me that anyone would call her a cow! Such disrespect.

*Love this series!, Tis my idk 4th time watching it it’s just an absolute delight!*

This is London! Keep Calm and Carry On!

Fancy making a driver take a train further down the track after a very close call he should have been relieved of his duties and shown more compassion and respect

13:27 2 ladies went through the luggage area and did not have a ticket

Love this series!

Very interesting to see this type of video I'm sure many peaple will watch, please show more of this thankyou.

The event in which the driver had to stop for a suicidal teenager reminded me a time when my father told me he was flying a plane (in the US Army Air Corps back in the 1940s), when his plane lost all its oil but he managed to land it safely--and the first thing afterward was that he was ordered to go immediately to another plane and fly it. My father said that the idea was to get the pilot flying again before he had time to comprehend how dangerous a situation was that he had just survived. However, there is probably no way for any of these drivers to get back into driving a train immediately, even if some are willing to do so. If they are shaken up severely enough, some never drive again, as the one man said. I'm sure there is time spent investigating the event and other delays that force the driver to relieve and concentrate on what has just happened, making it impossible to "carry on" without interruption.

There is always someone that makes this face like this blonde woman at 3:11.

Amazing people(the staff) with a nice sense of humour.

2002, miss those days.

While I feel for the people who are suffering with depression etc, its traumatic for the train drivers.I know this as my late brother was a train driver ,all be it overground ,but it happened to him and more than once .To witness his upset and change in his demeanour was awful.Some drivers never get over it.

I Feel very Bad for Him :( it is so Sad to see someone Suffer from this

Jackie looked so energetic and young when she started. And after a month she got wrinkles and bags under her eyes. And she seemed so sweet. I hope she settled into her job or found another job with friendlier people.

Watching this in 2020 makes it seem like its a whole different world.

Large number of Staff assult happen on friday and sat night👍 every week i have to deal with this kind of situation in my superstore.

It is only sport! Not life and death. Those football huligans are ridiculus!. I love icehockey but I do not get nuts if they loose. Because in the end it is only a game and there is a next year. Shake my head!.

I like how the S Stock is in the Thumbnail yet it is 2002 and It is not here until 2010

I've literally watched every episode back to back with headphones in to help me get though work lol

Just watched a 45 minute documentary about the haunting of London's underground stations

As a train driver for CS its worse because it takes so long to stop it's so grusum

Love the Heat soundtrack, like there’s gonna be a bank robbery! Not quite as effective when used for a North London derby match😂

Heart breaks for Alan and the victims family and friends

I’ve spent 23 years working in the retail field. I know a thing or two about rude people. One of my fellow KZfaqrs was surprised that I haven’t jumped off a building yet! LOL!!

2:24 the most british phrase to ever be heard

London transport tube staff work hard deserve a cup of tea . I couldn't do the job .

I'm sure it's down to cost, but I was surprised, when I returned to the UK for a visit a few years ago, that they don't have barriers of some kind. The metro in Shanghai (and China generally) has no character at all, unlike the Tube, but every station has glass partitions/doors all the way down the station, in every station. Too many crazies around these days to even consider standing near the edge of the platform in a busy Tube station.

THERE'S A TRAIN MOVIN' MATE!

UPLOAD MORE VIDS OF THESES

Thanks for sharing

driving in the dark in a tunnel ,every day must take its toll on their mental health....couldn't do it......

Bizarre watching this during the pandemic. Feels so strange that people used to stand shoulder to shoulder with complete strangers 2:30

Bless the unions! Driver deals with a suicide attempt and the manager is worried about backing up production because he is “short handed”! I wonder why no one wants to work for you!

Lol they need us swiss. I came back from italy via train at zürifäscht at night. HB was quite busy upstairs and there was a lot of noise and a bit of havoc, but once we got down to the trains, everybody was either standing and sitting calmly or talking to each other, waiting for their train.

9:17 I thought I was the only one the covers my ears when the emergency services are there

Gosh I feel bad for the driver, dealing with suicide. So sad.

People from London rude, never 😂

It'd be an Honour to spend a day with ERU, i know It'd be a shock to a system but i am prepared for multiple factory resets

Love London, England 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿