Everyone makes mistakes. Everyone leaves behind a wrong first impression from time to time. If you make a big mistake, it's important to consider the best way to apologize. In this video, you'll learn ten tips on how to prepare, execute, and move on from a genuine apology to one of your managers, team members, clients, or others at work.
00:49 Introduction
01:39 Saying "Sorry" is not the problem
02:30 Two most common mistakes
04:17 #1 Forgive yourself
04:46 #2 Analyze what went wrong
05:22 #3 Pick the right timing
05:57 #4 Plan a 1:1 conversation
06:42 #5 Apologize face-to-face
07:43 #6 Say and be sorry
08:51 #7 Commit to change
09:32 #8 Listen and learn
09:56 #9 Say thank you
10:25 #10 Be patient and move on
11:16 Free Bonus
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Sylvie di Giusto is a professional keynote speaker helping individuals and organizations explore how others make up their minds very quickly about them, and either open the door for them or slam it shut. As an international speaker takes audiences around the world on an interactive journey of self-discovery that reveals how the world sees them, and ultimately, how they see themselves. With her unique and thought-provoking presentations, she helps audience members to lead better, sell faster, and persuade instantly. She empowers them to master their first impressions as leaders in any professional environment and during customer interactions.
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