You are awesome!! On my 4th year in southwest Florida and you help me out with so many problems and issues that I have been in. Thank you for your time. Your videos are always fun to watch and I always make time to watch them. Keep it up!!

Texting customers for me is easier because it shows no emotion and straight to to the point. But only use it if they text first otherwise I call

Lol Gold. I had a coaching call with Keith in September/October of 2019. It was one of the more awkward convos I’ve had. He called me a selfish pig and it actually helped me. True story.

A great tip I was given for communication is "listen to understand not to respond" this is how I treat all my clients

You have the best awkward silent pauses. Keep up the phenomenal work and stories. I try to turn off my life when I step into my business. This starts when I drop off my daughter at daycare; then CLICK: business face on, nothing else matters because this is what makes everything else matter.

Totally pictured myself getting run over in same scenario lmao, He is an honest inspiration to what many go threw and doesn't hesitate to resonate with the stuff most don't want to talk about. Real Relatable stuff we can apply. And an audiobook that sums up lots of lessons aha. Who moved my cheese lol

Thank you so much for this post! I come from a hospitality background and now I am in garden maintenance and this totally resonates with me. Never bring your own or get involved in the customer's drama, you will lose professionalism in both cases. I was just talking to my son who is a personal trainer about what 'knowing your value' is today . You hit the nail on the head with this post and I will be sharing your video with him. So glad I found your to find your channel!

One thing a lot of people don’t understand is that customers honestly can care less about your problems. They are hiring you for a service and if you can’t perform your duties the customer will find someone who can. That’s why you need to charge high dollar for your time. I honestly feel that all contractors need to be at the 100 dollar per man hour mark. Until you get to 100 dollars per hour you’re really not going to have a lifestyle change. And to the people that think “ a customer will never pay that much “, your wrong and not everyone is your customer. Trust me if you prove to the market place your worth the price you want you’ll get it. But the key factor is you need to prove to your market place your worth $100 a nan hour.

I'm on my first year starting my company. Since I had the thought of starting this business I have been watching your videos. I usually have your videos playing like audiobooks while i work. As a person with high functioning anxiety, I use your videos as one of the many tools to help me gain the confidence enough to even leave the house for quotes. Thanks

Don’t be a yes man. Our best customers we speak to like friends. Everyone is more relaxed.

I've found that it's best for me to read my customer and react accordingly. Some want me to treat them as a friend, while others clearly want strictly professional communication. Some would like discussions to take place over the phone, while others want to handle everything over text.

Your most POWERFUL video yet. These stories are so true, and will always happen. It’s how we handle it that matters.

Wish I watched a video like this when I got started in 2009. I can very much relate to Everything said in this vid. I've been landscaping for years. When I took it serious things changed, but when "I" changed, everything changed. From my dress code/uniform, new business cards, keeping a roster, raising prices. Yes raising prices got me more business and better clients. Been watching your vids since last year.... I love your vids and they have helped me. GOD is using you 😎

Thank you for all the great info! Been running a business for a little while and ran into your channel trying to educate myself as much as I can as often as I can...thank you so much Brother!

You and i my friend. I identify with what you spoke. Especially the whole empathic realm mixing the cold calculated world while faking the stance inside is crying. Then the part when we realize our worth and laugh at the 90% clients that think we care about their disappointment at us not giving them a discount on a luxury item! Pssss yea right! Give me my money or you do it!

I feel like speaking with confidence, in a very matter of fact way is key to securing a customer's confidence in their decision to hire you. You can't pick up the phone talking like a basket case. You have to seem sure of yourself almost as if their particular job might not be worth your time or just insignificant in contrast to what you're used to dealing with. Not a matter of if you can do it but how far out of your way do you need to go to take care of them. Don't say any of that. Let your tone be your translator. " Hey (boiler plate) how can I help you today?" Customer: "Oh I just got some lawn clean up I need taken care of?" "Just doing some basic clean up? Dead stuff, leaves, etc? Ok let me see what we got open here... Does 10AM tomorrow work? Ok what's the address? Alright sir/ma'am we will see you at 10AM tomorrow, and get this quoted for ya! Have a good one!" *Click*

"Upgrade your identity" i like that..👍

Just starting my 3rd year in the lawncare biz and this is all too true. There's this one phonecall I'll never forget when I was first starting out where I literally lost the customer over the phone by being so unprofessional. Was really groggy from just waking up and answered the phone by just saying "hello?" which resulted in the customer asking ME if I do lawncare (that's one of the 1st things they should hear from me when I answer).. asked if I can provide a specific service.. "Oh ya ya, I could do that.." - I could just hear in her tone of voice that she was thinking in her mind "I don't want this idiot anywhere near my house" before she quickly ended the conversation. That was the day I started answering the phone with my name and business's name lol

Yeah some times I was emotional and that effect the estimat pricing if I over worked in a 100 degree day and estimate that afternoon my price will be higher than usual. now I estimate with a clear mind I have to leave the pain behind me before meeting with any client thank you Keith

Your amazing old friend..just amazing!

Most customers are understanding if you simply communicate plain and simple.

I can relate to life's craziness of weird stuff and panicked talking... You helped me realize that I need to think about the setting of the conversation before hand...

You are on point with all of the distractions in life that create professional challenges. It's hard sometimes to relate to affluent people when you've been broke all your life and have no point of reference from personal experience how to relate to spending some random amount of money that might be not only more money than you can even anticipate having anytime soon for some service you are offering that you can't imagine ever paying someone else to do. I've been doing this exact thing, living that exact scenario for most of my adult life. My biggest challenge has been my propensity to talk about things that interest me. It's something I have to be on guard about all the time because the moment I forget, I slip and go right back into that groove. The thing is, other than deeply ingrained bad habit, it's not difficult or complicated, Sanders summed it up by saying "leave the kids at home" . The point is, in a professional engagement, most customers don't care about what you know or every specification of your product or service offering. They want good value. This means the best price aka the cheapest price. We don't really want to work that hard for that business. Give them your best price and sometimes you win. Moving on. Some people want to feel confident that you understand their wants and needs and have the capability and the will to accomplish the goal of providing a solution to their problem for a reasonable price. That boils down to trust and good will. The best way to earn trust and good will is to focus on the customer, their goal and their preferences to the exclusion of every other aspect of the universe and that's it. The better you can keep the conversation on point, relative to the specific topic of what ever you are selling today, the more likely you will win the business. Minimize distracting topics that break the focus like anything about yourself as much as possible. Relationship is the key. The product/service just doesn't matter that much. People are most interested in themselves and if you focus on them they will typically like you. This is also about you, your time is limited and valuable so, you have to keep it about them specific to their project you can help accomplish and don't overwhelm them with detail. Just enough information to convey that you know what you're doing. Be thorough in your attention to detail to be sure your scope of work is defined completely, accurately and is estimated properly such that you can make an honest profit. And once you quote your price, shut up. Don't say another word until they either agree, raise an objection or ask a question. Love your stories Keith, if I could avoid telling stories like yours to customers I'd probably be a lot more successful financially in life. Fortunately, I accept my short comings and love my life, so I blow it sometimes and it's all part of the amazing experience we call life. Rescheduling is an intrical part of scheduling. There is a much worse method in my opinion. Some companies don't schedule work and just do it in an almost random order which really sucks if your representing them as a sales rep.

Love your content brotha keep up the good work! Wish we had more people sharing real world knowledge. I’m not even in the landscaping business but your knowledge is for all businesses!

Good video, i think one thing the landscape and lawn care industry is missing is professionalism. There are alot of “joe blows” in this industry. It is one way we try to set ourselves. Great customer service. Its a switch we have to just be able to flip on, especially when crazy things are going on in our lives.. takes tons of practice.

I had a customer that was insane. We could be day 3 in a hurricane downpour and they’d be calling asking why I haven’t mowed their yard yet 😂 I’d be like listen mam, your yard is under water. I literally can’t mow 🤷🏻‍♂️ they fired me 😂

Keep providing great videos they are very helpful.

Great video Keith 👍 I’m learning “less is more” when explaining myself to customers. Thank you for what you’re doing you da man!

Thank You. Thank you for all of your content/energy. You really have helped me/many through tough times in my business as well as life itself. Just wanted to thank you for everything dude.

These are my favorite kind of videos. Keep up the good work.

I tell friends & family , that I have a personal life coach. He's called Keith & lives in the USA. 😁 Fantastic advice buddy, i have taken it on board , 100% ☘

I want to be professional as much as I can thanks for tips brother

Awesome video man! this really hit home with my first several years. this year has been almost completely drama free for me and it has been amazing

lol yeah i like these deep crazy psychological rants, Thank you for posting these. In my first year as a woman-owned business and learning how to talk with customers so i can close the deal over the phone, your videos help a lot.

Professional refers to degreed professions (understanding the term correctly may help you if you have high-end clients). Just don't refer to yourself as a pro, and you'll be ok. Professionalism refers to the level of polish you possess and that separation of self from business. Modeling is mimicry, but can be a good place to start if you need to mimic other service persons attitudes. Take some classes. Do impeccable work. Listen more than you talk. Work hard. Stick with it. Consider your image at all times. The customer is buying you, not your service. Successful people realize this, and work on their product.

There’s no way for me to be professional or act it it’s my biggest flaw but I rock it like a avalanche

Great video Keith man you help me with everything that I need to know to get my business off the ground every time I get off track I just watch one of your videos Man thank you so much for all the great info

Yoo man love your videos brother!! 👍🏾

Soo good; thankUu! 👍

You were the lost cat bro lol That lady wasn't to considerate was she hahahhahahahh

I started audible because of you. I love this extremely deep content. To be honest, it is always your best. It resonates more than a review of equipment or pricing of jobs. Though, those are quite helpful, this type of content hits home to many. I had a customer guilt me on a job because her husband passed away, she had a raccoon living under the deck, blah blah you get the point. So feeling sympathy, I gave her a discount. About two weeks later, her daughter has me out. She tried to get a discount because "she had less work than her mother" . I knowing full well both jobs were equal in work and price, didn't fall for that again. The price is the price. However when you can afford to become charitable, I highly recommend doing so. Helping little old ladies who live off of social security goes a long way in word of mouth advertisement.

Kalfatron keep doing what your doing these topics need to be discussed. About 5 years ago i saw a vid of you with the gray enclosed trailer with motion sensors and you were talking about keeping your stuff from being stolen and the sacrifices and hard work you had to do to get that stuff.i would have subscribed but i thought you had to pay for that .Stay sharp

My dad has read that book! He recommended it to me too. But this is a good topic. It applies to all aspects. For work and personal life.

You teach on many levels - you're the man! ✌️

This is truly your best work. Thank you Keith.

😂🤣😂 it’s a dad cat 🐈🤣😂🤣😂🔥🔥

Who moved my cheeessseeeeeee!!! Great read.

Thanks for another great video! Perfect timing. Congrats on all your success!👊

Love these videos. I have a script and specific way we answer the phone too. I have a newer KZfaq channel myself and your videos give me so much motivation because some of the things you talk about I’m already doing and I think everyone is doing it so why make a video about it... then I realize things that are no brainers and simple to me might be a struggle or pain point for others. It’s hard to get people to take you seriously when you’re a “pooper scooper”, but it’s my mission to keep it classy and professional. Thanks for all your videos!

Hi keith kalfas i just want tell you are my super motivation thank bro

What up Dawg! You going to be doing some “numbers” type videos again this winter? Like raising prices using split test, increasing profits, how to get awesome Google reviews, stuff like that is awesome!

Great videos man seriously

I was just on the App Store about to download jobber because of your last video. Thanks for the videos! Keep up the great work!

always spitting real shit. thank you

You can always tell your customers your van has broke down.

Damm bro you've been through it. We all have. I equate your loose dog to my wife trying to get the kids to school on time. She has a set set schedule and i apparently don't lol

I appreciate the words of wisdom

F-ing love these videos my man. Keith I swear on everything bro they don't just resonate, you literally hit the bullseye with what's happening in my business at that exact moment in time , like a sniper with a 50 cal from a mile away . it's crazy man . makes the hair on the back of my neck stand up. Its hard to do these things tho sometimes because you desperately need the money😳😳😳😳😳😬😬😬 , and don't have a choice, and have to knowingly take on a job you know is worth more with a crappy ass cheap customer🤦🤦🤦

Thanks Keith for keeping it real

My wife is the same way LOL

Hey Thank You Keith for this Video I Needed This Video You Are The Man Great Video 🤩

This is one of the best stories I’ve ever heard. The kitten, getting ran over hahhhahah 😂 it’s valuable insight for sure! I’ve been there man. I’ve let it slip once and felt like an IDIOT!!!! Thank god we both learned

Dude that's a dope Echo hat

Now it looks like you learned how to heandle time and emotions

That lady ran over a broke landscaper trying to save a kitten. That is the new definition for demasculation.

Thanks Keith

Why are people so shitty to landscape people? my parents give $100 tips added on to the main job price and we tell them that if there is any problems on the day they are suppose to come that they can just come the next day or next weekend whenever is best....can't believe some people are so picky

Your good in the conversation with yourself it looks like there is really a guy in the other side of the phone😋 In my experience when i had something important that happen and i tell the clients they most of the time do care and in my knowledge till now i think that clients who dont care about u arent clients that fits , at least for me. What do u think of that? Maybe this is one of my matching test that i can do to know if the client fits?

Great video kieth always saying it how it is love the way you speak from the heart ❤️.. I am actually going through this similar situation except it’s not my dog that ran out but my kids school lol I need to pick up and drop off kids and it takes time away from my work but my wife needs to clock in on time and she is already been late too many times 😂.. sometimes I feel like that movie click with Adam Sandler were I just want to forward my life to all the promotions and skip the drama lol

Keith, What is your perspective on how to deal with customers youve always had and charged a certain amount vs. you are raising your prices as a business? I feel like there is a limit to what you can raise even though thats not what youre currently charging new customers. Love the philosophical vids bro!

You need to make podcasts

Great video, keep them going

What owning a landscaping/lawn care company in the desert? EX Arizona

Keith, you’re so funny! 😆Thank you

Awesome video man

And that’s y ur doing what u do! 🌳🤙🏼 well done!

Advise at 10:24

Great advice Keith !

No views,2 likes, 2 comments but I see 8 lol anyway thanks for this Keith my wife right now is always asking why I work so much never have any money and why I'm never home it fucking sucks...right now I'm working full time job and fitting landscaping whenever I can this is my first summer but surprisingly I had few customers and repeating and my wife constantly bitching🙄 #facts love u bro

🔥🔥🔥🔥

Great video!

I gotta save it😂 ❤

For reeeeeeaaaaalllll. Tell it Keith!

I need to hang with you more !

Maybe : “my dog got out and bit someone, I have to go meet the cops ;)

Hey Keith, how long did it take you to grow your business, not as how it is right now but to say that your economy life was better?

your a lowkey comedian

I have had the client that makes up an excuse not to pay you. Even though you done everything perfect and what they asked. They try and pull every excuse out of the book like you charge £200/day. But I pay my plumbers like £150/day. And I thought your price would drop after the first day. Blaa blaa blaa. Ends up they pay me but only like 75% of what I've charged. Do you get this? Do you bite your tongue take the money and go? Or do you fight for the rest of the money? And when do you bother about court if they are a pain?

I don’t know what’s wrong with me but I can’t close a house wash for the life of me. It’s like nobody around here is interested in it at all. I’ve gotten some driveway cleanings but when I tell people about soft washing they have absolutely zero interest. I’ve gone through home advisor, yelp, google and all I get is dead end leads that usually don’t even have to do with pressure washing or the people don’t even answer their phones. I’m starting to really stress out and these garbage leads are costing me a fortune. What am I doing wrong?

Just got notified of this video. 🤔 better late than never huh you tube 🤷‍♂️🤦‍♂️ Edit: hey keith. Will you ever upload these to bitchute?

Great content!

💯✅ I will like to watch more videos like this. Lozano.

Love that hate where can I get one

why would you want to work for someone like that?

I removed my like.... It was 669.... ;P

thats fuckin hilarious

If you can’t relate man you’re not into business.

Dude you got ran over that’s crazy bro

👊

If you are working solo it is best to develop customer relationships where most customers understand you have a personal life.