Ben Reed, Ben Baca & Brian Feenie discuss the ins and outs of installing monitoring devices in customers' homes, focusing mainly on HVAC systems. The conversation addresses essential topics such as effective communication with customers, making them understand the benefits and importance of these devices, and how to tie it with the analogy of a car's check engine light. They also emphasize the need for technicians to get acquainted with these devices before installing them in customers' homes and how this proactive approach can save technicians and their companies time, money, and potential headaches. The video further sheds light on how monitoring systems help identify minor HVAC issues before they escalate, providing homeowners with peace of mind while simultaneously extending the lifespan of their systems.
00:00 How To Achieve The highest ROI When Installing Monitoring Products
00:50 Evaluate & Practice With The Technology Before Attempting A Customer Install
04:20 Pitching The Customer On The Benefits Of Monitoring