This is exactly what I was thinking. Surprising not to see any mention at all in the video... This is a great company, though. We've been using their stuff for years and we love it. Thanks for the new video!

I agree with everybody else, it's confusing because the tank sanitization information was omitted. From what I can tell, you're supposed to do it before step 8 Pressurize in the manual: www.theperfectwater.com/s3/PDF/HomeMaster_TankProcedures.pdf

@@stevenp.9311 It is in part 5 of this video kzfaq.info/get/bejne/qtGSebKEkt29YZ8.html

They NORHING to answered on your question during three years... In 2006-2007 I looks like won a price for the anecdotes in the Russian Web site. The lady from Fort Lauderdale came into our house with the price conversation. Also, she was the Russian American company that were installing the water filtration and treatment systems in Florida - Fort Lauderdale. The most biggest company for the subject. We refused to do installation. But...We lived in the Community of Barnegat, New Jersey, where the water was as like "private well", and I wouldn't to drink it at all. The price for the installation was as like $3000 -$5000. We did not have such money in 2006.

I THINK the way to do it all together is 1 close feed valve. 2 empty tank. 3 pump out water per pressurize steps and instructions 4 sanitize tank nipple w bleach doing the sanitization instruction steps 5 change filters doing steps in this video 6 be sure after filter change water runs clear out faucet before opening tank refill valve 7 do the refill and drain 2-3x per this video.

​@@richardiporterExactly. Not sure why they don't just put all the steps together like you did. Thanks!

If there is way to do this - please let us know. We would gladly remove the ads, but aware of that possibility. We are happy to walk you through the instructions and your installation personally. We are here for you M-F 9am to 5pm MST, or ANYTIME upon request - we'll arrive early, stay late, work weekends and holidays for you.

Hi Rich, please accept our apologies for any inconvenience. The unit should still be watertight, and process water even if the UV bulb doesn't illuminate. The water doesn't come in direct contact with the UV bulb. It is separated by a quartz sleeve. Please call support 877-693-7873 for live personal service. - I promise we will take great care of you. If you have not already don so - please register your warranty here: www.theperfectwater.com/warranty-registration.html

I've replaced my filters for 3 years in a row now and every single time the light bulb wire breaks.. pulling it out 'like a carrot' is a design flaw IMO

Lol yeah just happened to me as well. I called support and they are sending me a new one. Anyone know if you can just run it without the UV light temporarily? Like just don't plug in the UV light portion and run it?

Happens to me each time too. If you don't have a cuticle scissor handy, a 5/64 allen wrench or smaller is a simple fix. Insert the small end in through the wire hole and "hook" the cap, pulling gently to remove.

Definitely a design flaw. JUST happened to me. Going smooth and it's always that one thing u have do extra work on. I used a corkscrew for wine bottle in the plastic cap

Short answer - Trimming the ends correctly helps ensure a water-tight connection. Standard replacement tubing is available at no charge upon request. Otherwise, when you change the membrane at year 3-5, you can get the membrane and filters assembled with free standard tubing. www.theperfectwater.com/membrane-housing-with-50gpd-membrane-stainless-steel-check-valve-flow-restrictor-and-fittings-pre-assembled.html Long answer - When the tube is inserted into the fitting, it is held in place by stainless steel metal teeth inside the collet ring. These teeth create scoring on the tube's outside surface, aka "bite marks", where water could escape if reused, untrimmed. What you are trimming off - is the area which contains the scoring. 9 times out of 10 reusing an untrimmed tube won't leak, or won't leak much, but this is a popular product, and that small fraction adds up; and we prefer that you have the best possible experience with our product. For further discussion, please call for live, personal support 877-693-7873 M-F 9am to 5pm MST.

We offer the replacement membrane in 2 different formats. The bare membrane which fits inside the blue central housing, and the assembled version, which is the membrane in a new housing with fittings, and if you order the filters with it - we'll put it together for you with new tubing and fittings. It's really easy and saves a lot of time that way and it's not that much more $. www.theperfectwater.com/membrane-housing-with-50gpd-membrane-stainless-steel-check-valve-flow-restrictor-and-fittings-pre-assembled.html

so back to a video with just replacing the membrane, no video I take it?

Yes, yes, and yes. 100% A+

yes, i think so. Gonna be replacing my filters now, and will do that too haah

I only did it once and the water tastes great. HopenI don't die, I guess!

It works either way, same as the old model.

Yes, open the tank valve. The feed valve and tank valve should both be open, after having performed the fill and drain procedure twice. If you have the refrigerator connection kit, then you should open that valve too. For live personal support please call 877-693-7873 M-F 9am to 5pm MST, or anytime upon request. Email support is answered on weekend and holidays within 24hrs. Please register the warranty www.theperfectwater.com/warranty-registration.html

I'd like to think all the extra love, pride and effort gets baked into the recipe, so we'll have to go with loose carbon and minerals.

The UV bulb should only be powered on inside the holder in order to protect your eyesight. Powering it up outside the holder will not harm the bulb, just your eyes. Please double check the outlet to be sure it isn't switched. Please call support 877-693-7873 for warranty claims - we will take great care of you.

You can pick one up at Home Depot. The one I use is the Ridgid PC - 1375 3/8 00 Max (35 mm). It can also be used for cutting PEX or installing a garden sprinkler system. Very heavy duty.

I pulled the strings and they both came off the cap. I was able to use a razor to pop out the cap. Used the replacement bulb to see how it’s built.

@@gtwanako yeah same thing happened to me. I didn’t know you couldn’t unscrew the cap. And now the UV section leaks when I turn the water back on

Please trim off the end of the tube using a tube cutter or clean, sharp scissors, then reinsert and perform the leak check again. If you find that the tubing is too short, we will send you a replacement at no charge. Please see the troubleshooting section of the Owner's Manual Page 8-10, or for immediate service - call 877-693-7873 M-F 9am to 5pm MST or anytime upon request. Owner's Manual: theperfectwater.com/s3/PDF/TM-OwnersManual-PWTv15-QRCodesAddedpdf.pdf

Please review the air bubble steps given near the end of the video at 15:05. Based upon what you are describing, it sounds as though there is simply a bit of dissolved oxygen in the water. Air bubbles are completely normal and harmless and will ultimately not affect water taste. Rest assured, the bubbles will dissipate with time and use. Tiny air bubbles often accompany a new system installation and filter changes, as air can be trapped in the very fine carbon pores. This is normal across all reverse osmosis systems. As noted in the video, you can confirm the discoloration is due to air bubbles, by filling a clean, clear glass with the water and set it on the counter. Observe the glass of water. If the discoloration is due to fine air bubbles, the water will begin to clear at the bottom of the glass first and then gradually clear all the way to the top. Sediment from loose carbon/ minerals should sink to the bottom eventually. In that case, please ensure you have performed the fill and drain procedure - exactly as directed - at least twice. The system and storage tank must be allowed to fill and drain completely. Tank is empty when the water flow comes to a complete stop. If the water stream trickles on endlessly, it’s a sign that the system feed was not closed, and the process should be restarted. For live, personal service please call 877-693-7873 M-F 9am to 5pm MST.

1 year or 2500 gallons. 1 year because of bacteria buildup even if you don't use 2500 gallons (6.8 per day)

in my case, after about a year, water pressure drops. I imagine the filter might be clogged over time :)

Here's the reply for Home Master if anyone has this issue. Fill and Drain Procedure (Page 7 #9.): The first step is to purge the system. Close the system feed valve and open the RO faucet like you were getting a drink of water. Leave the RO faucet in the open position until the water stops flowing completely. Then open the feed valve, close the RO faucet and allow the system to refill. The system and storage tank must be allowed to fill and drain completely. Tank is empty when the water flow comes to a complete stop. If the water stream trickles on endlessly, it’s a sign that the system feed was not closed, and the process should be restarted.

Yes, but you may have to do an extra Fill & Drain or two. Any discoloration from carbon is aesthetic, there are no negative health implications from drinking the loose carbon. In fact, you can buy OTC carbon pills from the pharmacy used for stomach ailments.

The reason why we recommend you trim the tubing during the filter change is because the fittings bite down into the tubing, scoring it, potentially creating a path for water to leak out upon reuse. While its unlikely that it would leak upon reuse, and any leak should be visible if you are thorough with the given leak check step - we aim to deliver the perfect water, and being leak-free is part of it. Do I trim the tubing when I change the filters on my personal system - no, but I know that if I see I leak, I can simply go back and trim that tube, whereas some folks will skip the trimming, see a leak, and become very upset with us. I hope this helps. Please call support 877-693-7873 M-F 9am to 5pm MST for fastest response.

We hear you - please accept our apologies. An upgrade is in the works. Please use a fine point to gently pop out the bulb - "richfeldman7780" 👇below shares their method.

Please disengage the two grabby doohickies on the sides.

Yes we do. Please visit our company website and click on "INSTALLATION VIDEOS & INSTRUCTIONS", scroll down to "Reverse Osmosis System Maintenance", and click on "Home Master RO System Membrane Change". Or click here: theperfectwater.com/s3/PDF/Membrane-Installation-v4.pdf For fastest support, even on weekends and holidays, please email support@theperfectwater.com , or visit www.theperfectwater.com/contact for Live Chat, and live phone support options.

@@ThePerfectWater Thanks!

www.theperfectwater.com/home-master-reverse-osmosis-tubing-cutter.html

If you could make a purchase option that bundles it with the replacement modules that would be super helpful. To me, at least. I would lose it every year and need a new one haha

Weak pressure is either a storage problem or a production problem. To determine which close the tank valve and open the RO faucet. After a brief burst, you should see a steady thin trickle of water, or -if you have the permeate pump-a trickle that pulses on and off. If this is what you see, then it’s a storage tank problem. If you see zero water, or only a few broken drops then it’s a production problem. Also, a light/empty tank may indicate a production problem, and a heavy/full tank a tank problem... to see the rest of this section please see page 9 of the "Home Master Reverse Osmosis System Installation Manual" here theperfectwater.com/s3/PDF/TM-OwnersManual-PWTv15-QRCodesAddedpdf.pdf . For live personal assistance, please call 877-693-7873 M-F 9am to 5pm MST.

The filters will contain some amount of loose carbon, that is somewhat unsightly and will not taste perfect, and so should be flushed out. You may collect the water and use it to water house plants.

We recommend the MH-50 where the membrane is pre-installed in a new housing. Get it from us with the annual filter change set and we will put it all together with new fittings and tubing. It requires less DIY than the regular filter change. www.theperfectwater.com/membrane-housing-with-50gpd-membrane-stainless-steel-check-valve-flow-restrictor-and-fittings-pre-assembled.html

ouch!

It shouldn't take 10 hours. Installing the hardware should take about an hour. The Fill and Drain portion can take a few hours, but you don't need to observe, manage the process, etc. You are free during that time to pursue other objectives. Might I suggest the "Hidden Messages in Water" by Masaru Emoto. It's a very good read. If you are experiencing some challenges with the installation or would like to chat about the system during the fill and drain procedure - please do call support 877-693-7873.

Page 6, step 6 of owner's manual reads "Using eyedropper or a small spoon, place a few drops of unscented (regular) bleach inside the 1/4” threaded water nipple at the top of the storage tank. Wait 2 minutes then shake out into sink. NOTE: You should repeat this step when performing annual service." Please call 877-693-7873 M-F 9am to 5pm MST for fastest service.

The Aresian filter is oriented upward on some models and down on others. Please see the schematics shown on the owner's manual here: theperfectwater.com/s3/PDF/TM-OwnersManual-PWTv15.pdf