Can't thank you enough, for ending this aggravating problem.

This is still happening in 2023, so Google hasn't fixed it. Thanks for helping me!!

Thanks so much for this! It's been frustrating me. I have a 2018 F-150 with sync 3. Crazy that it's been two years that you posted, Android Auto and Ford still haven't fixed this bug. Thanks again!

I just bought a used 2019 Ford Super Duty in this problem was making me crazy. I thought it was a cable and then I thought it was the infotainment system. I bring it into the dealer and he tries it on his phone and it works just fine. So I go back home and check the internet and find this video and suddenly life is good and everything is working as intended. Thank you, thank you, thank you!

Thankyou for your video. It has solved the issue even 2yrs on since your video. Can't believe it's still broken. I can stop going mad now 😅 You're an absolute legend 🙌

Hey, thanks bro. this was so helpful. This is what I use KZfaq for, helpful information not all of the other garbage. It was so frustrating to receive a call only to hang-up then call the party back. You help me reduce my stress level back to zero. 🙂 👍

Wow. This has been a point of aggravation for months. Thank you for posting this.

Man, I've been restarting my phone for weeks after a call and this finally fixed it. Thank you!

thank you this issue has been bothering me for a whole year, such an easy fix

I have struggled with this for so long. 2017 Fusion. It use to be only when plugged in with Android Auto. Then Ford released a Patch a few months ago and it was solved for 3 months, until I got my latest Android update. Now it won't work on wired or wireless in my car for incoming calls. That was until this video! This seems so silly and unrelated. I have no idea how you figured this out, but it's amazing. Thank you!

This is brilliant! So annoying have to call people back😫, it worked! Thank you so much!

Oooof !!!!! saved me from switching to speaker phone and back to bluetooth 500x a day!!!!

Worked for Ford Transit Custom 2020 using Sync 3.3 build 18351. Thank you!

Thank God! This drives me nuts. And the Ford ringtones and notifications are unnecessarily loud and obnoxiously piercing.

I almost switched to Apple to because of this.... Thanks for sharing this tip! It was ready to either get a new phone or truck lol.

thanks for the fix! dealer convos, updates, frustrations are all fixed now. appreciate it!

Thank you so much. Fixed the problem right away.

My hero! So frustrating missing incoming calls from my boss. I started noticing this when I took my truck in for service at the dealer. Wonder if they did something or a power disconnect did it though I have disconnect the battery on the truck several times without issue. Anyway, thanks again. I have been so stressed and frustrated because of this issue.

Thanks for this, works on ford ecosport. Finally a much needed solution

Thank you so much for sharing this. Not being able to answer my phone has been the only source of frustration with this system.

Thank you so much for this, it saved so much frustration. I can believe Ford has not fixed this yet. BTW for some people it works when no audio is selected and for some it works when Phone audio is selected so try both, one option should work

Wow! Has been an issue for me for many months...Thanks!

Haven't tried it but glad to give this a like until I do. Thank you for your help

Thank you so much! I factory reset my car & have had this problem for weeks since, you have saved my bacon!

Thank you so much! This has been driving me nuts $100k truck and everytime I would recieve a call I had to deal with this, seems to work now!

Unbelievable...I love you! Thank you thank you thank you. Was so frustrating! NOTE: Selecting "No Ringtone" will still cause issues.

Thank u soooo much! This helped me. Like u said, it was odd, but worked like a charm 🙏🏿

THANK YOU!!! I just started having this issue recently and it's so annoying!

The advice in your KZfaq video solved the problem. Thank you.

I'm hopeful this will fix my problem. Thank you!

Works! Thanks. Note that your phone has to be disconnected for the "use phone ringtone" option to show up on the Ford screen.

Fix works for me! Had to do it again after the latest android auto update as well

Question: Although this works for me (thank you!), it does not stick. Is it necessary to do this every time I drive, or is there some way to make my Ford Escape / Sync 3 / Pixel 5 / Android 13 agree to remember this setting from one time to the next?

I have a 2016 Ford Focus and when I tap on push to talk or call someone. I get a error and the Ford Sync lady can't hear me. I subscribed!

Fixed my 2018 Ford Edge! I hate that it's easier to search KZfaq than ask a dealer though.

Thank you VERY much, it worked

wow, thank you so much for finding and sharing this. so simple yet so freaking obscure.

Thanks you it works now

Still, I have issues, I tried your method. A new solution is needed to disconnect Bluetooth and reconnect while on call. This help.

This process (can't call it a fix!) worked for me. THANK YOU!! I've been frustrated with this problem for some time. I could hear incoming calls, but they could not hear me. If I disconnect my phone from the car while an incoming call is in progress I can usually be heard after I answer. Nobody should have to go through that. When will this actually be fixed??

2020 f150 king ranch and recently could not hear incoming calls. This worked, thanks

You are a God among men. Thank you sir

Worked! Thanks!! 2018 Lincoln MKZ. I saved for quite a while to finally buy the Lincoln I wanted. So many glitches with this system. Sometimes the screen just goes blank until I restart the car. So disappointing.

Thanks. Trying this now.

Glad to subscribe. Thank you so much. This was simple and worked 👍🏾👍🏾

I have this problem all the time. I'm going out to my car soon to see if I can change this setting and it fixes it. Thanks for the advice

Thank YOu for this workaround! Been strugling for months. When answering on Android Auto, I switch to speakerphone then bluetooth and back to speakerphone and it was working.

AWESOME! That worked. So perplexing...it pissed me off every time somebody called :)

You deserve an award!! Thank you!!

Worked great are u kidding so simple

Worked! On my 2016 Ford Fiesta with Sync 3 stereo

Thank you so much you solved my problem! 2018 Ford Focus

2024 and it's still happening. Thanks for the fix

Thank you! This has been driving me crazy. I stopped using Auto as a result.

Liked and subscribed because of this video fix, thanks for posting!

Holly molly, not sure why that fixed it but it did, I NEVER would have thought to try that. Thank ya

thank you so much!!!

Thank you 😊😊

Two years later and apparently continues to be an ongoing issue with Android Auto. Thumbs UP!!! This resolved an annoying, recurring problem with my 2017 Ford F150/Android Auto. Naturally, it would happen when I was driving. Short term solution was to just call the caller back. I always forgot about it by the time I was done driving and someplace I could GTS. Such a stupid simple fix. How did you stumble on this? Thank you!

Thanks! This happens intermittently to me in my Ford flex.there was no "use phone ringtone" hit no ring tone after watching video at vet in car due to c19 and it worked!

Thank you so much!!!!! It worked. You are awesome.

Thank you so much!!! I have the same exact problem!!!!

It works! Thanks you so much!!

This totally works it's so helpful it's so helpful now I wish I wouldn't have to keep doing it because keep doing it because it keeps wanting to set back to the default ringtone

Thank you very much for this video!

Thank you so much! Major help

This worked for me thank you!

Thanks. That seems to have worked! Pixel 3 with 2017 Escape Sync 3. My problem appeared only when using USB cable and Android Auto. No issues ever with Bluetooth direct to Sync.

This worked for my pop in his 2019 F150?! Thank you!!

Thank you

Worked for me, thanks!

Thank you so much. This was driving me crazy. July 2024

Worked thank u!!!!!

Thank you!I hated this on my car.

Still facing this issue in 2024. No action yet from Google 😂 Thanks for the hack bro 👍

I just ran out to my F150 to change the settings. Now to wait for someone to call me! Fingers crossed!!

Thumb up great help 👍 thanks

Actually, after further review..it did work for 2020..just do not have phone plugged in USB thus using apps..thx

Thanks so much. I've tried everything. And cursed a lot.

Sir you're my hero

Winner, thanks ledgend !

too bad that the suggestion does not work for me :( . Still, I will leave a like :)

I have my Ford ranger XLT 2021 Audio unable to turn on, any advice?

Mine did not work.

I have a 2016 Ford expedition and it does not give me the option for phone ringtones. Just ringtone one two and three. What can I do ?

Slightly similar problem, I can't hear the people I call via the HandsFree, but they can hear me. Have you heard of a way to fix this? I have a 2016 Ford F-150 with a 4" radio.

TL; DW: Fast recap on how to fix at 1:56

I don't have the phone ringtone option on my sync 3 ( ford mondeo 2018 ), but i've seleced the " no ringtone " option, and answering from the right " ok " button on the steering wheel, it works, i can now hear the person call me and back. Selecting " no ringtone " and answering from the sync touchscreen or phone answer button on the steering wheel, will have the same problem 😢

Thank you! Do you know why Ford Escape wont return a call..it says "thank you..I need more information.look at your device.:

fixed mine 2018 f250 sync 3

This happened all of a sudden on my 2021 Explorer ST. I hope it works. 🤞

I'm having this issue with my 2021 ford explorer. I tried this method and still doesn't work.

Please help. What it the problem is on outgoing calls. I can only place 1 call when I get into vehicle. After that, there's no ringing on outbound calls. 2021 Explorer platinum.

I don't have an option for using my phone ringtone, anything else you think I should try or how to get the option to select my phone ringtone?

How abt no audio w/google maps, reading out text msgs, or voice commands. Was working fine until a week ago. SYNC3 on 2017 Ford Explorer

I have this issue in my 2010 Ford flex I have calls but no audio for music and I have a android

The no ringtone option doesn't work also fyi.

Mine kept doing that however if I used the steering wheel control to answer it worked fine. I did this and now the screen is working also so I can answer from either the wheel or screen.

Any fix for a 2020 as the settings are different?

Yo this is happening to me but for my iPhone I can’t hear them n they can’t hear me when I have it on Bluetooth