How to Fix Screen Problems on Monitors

How to Fix Screen Problems on Monitors | ASUS SUPPORT

Рет қаралды 58,025

Жыл бұрын

When you find blurry screen, abnormal or random colors on your LCD monitor screen, you can try some troubleshooting steps to help you resolve issues
Visit our ASUS Support site for more exclusive information
www.asus.com/support/FAQ/1013113
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Пікірлер: 118

@0li_vi_er 3 ай бұрын

Very informative. I just did all those steps, then told Asus support about it, and after obviously not reading my mail, they told me to watch this video. 😒

@aLi5amiS Жыл бұрын

I have monitor vg279q1a is flickering in display how i can fix please tell me

@sovereignrepublicofarty7942 11 ай бұрын

Hi asus, my monitor recently started displaying the colours much brighter and with more contrast than my previous setting for no apparent reason. I tried checking OSD but it won't let me access brightness and contrast settings for no reason. Also, I accidentally hit almost all keys on my keyboard which caused this issue. What should I do?

@sovereignrepublicofarty7942 11 ай бұрын

Also the monitor model is VG27AQ (according to OSD info)

@asus_support 11 ай бұрын

Hi, according to your question, may I ask have you try to restart your PC? Have you make sure that graphics driver is at the latest version? May I ask did the problem occur since first day you got the monitor? If you're unable to access the monitor's OSD settings, you can try adjusting the display settings through your computer's operating system. Additionally, could you please provide us with color comparison photos for reference? Thank you.

@ASUSWARE Жыл бұрын

Hello ASUS team, Can i use ROG name in my email and channel??? there is any problem??

@mansoorabbas7815 Жыл бұрын

Hi, I have Asus pg278q Gaming monitor, it’s says no signal when I connect to pc through display port

@asus_support Жыл бұрын

Hi, according to your question, may I ask what cable you use to connect the monitor? Have you try to cross test with other cable? Have you make sure that all the driver is at the latest version? May I ask have you make any change or update anything then the problem occur? Also, could you provide the BIOS/OS version? Thank you.

@Spacewanderer. 10 ай бұрын

so is there a way i can reach out to you all? i recently did an update for windows 11 and now i cant change any of my settings for my monitor with the joystick buttons or settings on windows/monitor. at most it lets me change HDR on/off thats about it. not contrast not brightness or my bluelight filter which is really messing my eyes up. thx

@asus_support 10 ай бұрын

Hi, based on your issue, please make sure you have the latest graphics drivers installed for your graphics card. If the issue persists, try resetting your monitor settings to the factory defaults. Most monitors have a dedicated option in their settings menu to reset all settings. Refer to your monitor's user manual for instructions on how to perform a factory reset. Have you try to disable HDR and confirm whether the problem still remains? If the problem started immediately after the Windows 11 update, you can try performing a system restore to revert your system back to a previous state. Also, could you provide the product model and OS version? Thank you.

@3dinaradesign Ай бұрын

@@asus_support yea right.....

@balajips2014 Жыл бұрын

Hello ASUS, 1) My Laptop Model is X540UAR, On Buying this laptop it came with Splendid app pre-installed ok its fine but recently I have an issue so I make a clean OS install after I'll visit ASUS website to install drivers... on that case there is no driver or utility regarding Splendid App. I don't know why?. So I visit service center and they reinstall the OS after that Splendid App is Came. My Question is why the ASUS is not given that option to install it through official website? Any money making strategies? 2) In My Laptop there is a app called ASUS Live Update. It's not working since I purchased this laptop... so I how can update the drivers to latest one ? Is a live update is dummy app?

@asus_support Жыл бұрын

Hi, according to your problem, you can download splendid function in our official site. You can refer to "Troubleshooting 1 - Splendid / Tru2Life feature is not working after system recovery" to know how to install in the following link. www.asus.com/support/FAQ/1045740 As for the Live Update issue, do you mean you cannot find ASUS Live Update in your computer? Note that newer laptops may not have ASUS Live Update because the app has been integrated into MyASUS. You can refer to the following link. www.asus.com/support/FAQ/1018727/ It is suggest that you reinstall it. Thank you.

@balajips2014 Жыл бұрын

@@asus_support 1) There is no splendid driver under my device X540UAR list .... I was keep checking it in website for 2 years but no use .... 2) Asus live update is there but its not showing any updates till now since I purchased this laptop.

@jorgemoreira2406 2 ай бұрын

I have a asus rog 43inch not oled 144htz,monitor have a big vertical blur shakes. I try everething cables comfigurations everething its allright but it still whit this big big issues. Thanks

@asus_support 2 ай бұрын

Have you tried connecting the screen to another computer to test it? If the issue persists, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@lorenzocece3727 2 ай бұрын

hey asus i have the vg27aqa1a gaming monitor and when i play assetto corsa it starts flashing, i don't know how to fix it. can you help me? thanks

@asus_support 2 ай бұрын

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/monitors/bd-p/monitors Sorry for any inconvenience it may be caused.

@anthonyharding4380 11 ай бұрын

Hello Asus, I have the PG27AQN monitor and my on-screen-display is no longer working. The monitor turns on but there is no signal coming through, none of the side buttons work either. What should I do?

@asus_support 11 ай бұрын

Hi, according to your question, may i ask have you make sure that all the cable is well connect? Have you try to cross test with other cable or monitor to confirm the issue? Please make sure that all the driver is at the latest version. May I ask when did the problem occur? Have you make any change or update anything then the problem occur?

@anthonyharding4380 11 ай бұрын

@@asus_support Hello Asus, thanks for responding. The problem has resolved. I left the monitor alone for about 5 hours and when I came home to test it it worked again. I have not updated the monitor since owning it. I was concerned it was an issue with power extension cable so I replaced that just to be on the safe side. It’s working great, do you recommend I update the monitor anyway? Many thanks

@jorgemoreira2406 2 ай бұрын

Boas asus. Eu tenho grande desfocamento vertical no centro do ecra. A noite é mais vizivel. Quando olho para baixo e para cima com o rato,toda a imagem central desfoca,fazendo tipo no flightsimulator as luzes das cidades ganharem e perderem intensidade,se olhar up and down tudo pisca. Ja vi tidas as configurações do jogo do pc, da gpu tudo tudo, e em varios jogos acontece o mesmo, Resulocao nativa,ja vi com hdmi,dp, mas aquele desfocamento faz en todos os jogos, em alguns ao mover o rato para cima e para baixo ate as ervas earvores as sombras piscam. Ja vi o burr motion, ja vi as cores,filtos,modo de ecrã, tudo tudo,configurações do monitor,do pc,dos jogos,ja vi os cabos,actualizaçãoes e nada resolve. Estou a ficar descomfiado k seija problema da tela. Se nao comseguir resolver isto,vou ter k o devolver,so o tenho a 1 mês. Obrigado pela atenção

@asus_support 2 ай бұрын

@jorgemoreira2406 2 ай бұрын

@@asus_support asus,thaks ,yes im gona do that, thanks

@Ryzza5 6 ай бұрын

After a Win11 update my PG384Q keeps showing red/green/blue/white/black fullscreen colours when there is no input signal (PC sleeping) and I can no longer overclock to 100Hz, any attempts to do so results in the OSD settings reverting to default and a Light in Motion popup displaying in the OSD. I have tried reseating power & DisplayPort cables, removing and reinstalling drivers. Any ideas?

@asus_support 6 ай бұрын

I suggest connecting the monitor to another computer for testing. If it works fine on another computer, it indicates that your original computer may have encountered an error during the update process, leading to abnormal functionality.

@Ryzza5 5 ай бұрын

When there are no monitors or cables connected (only power) the monitor cycles through those colours, so I doubt it is a PC problem.@@asus_support

@asus_support 5 ай бұрын

If that's the case, I would suggest connecting the monitor to another computer for cross-testing. Thank you.

@grimreaper7676 6 ай бұрын

Asus i thought my monitor broke or my hdmi thanks for the video

@imboredaf1742 23 күн бұрын

Hey Asus I have Asus VG249 monitor and I have black lines on my screen but I have them only when I am on 144 hz but I don't ahve them when I put 59hz please respond and thank you so much!

@asus_support 22 күн бұрын

Have you tried replacing the cable or reinstalling the display card driver? Additionally, I suggest you connect the monitor to another computer for cross-testing to confirm whether the issue lies with the monitor itself or the computer. Thank you.

@imboredaf1742 8 күн бұрын

@@asus_support thank you for responding that quickly I don't know why were my notifications off but yes I actually went to the service and they told me the pc and monitor itself is good but I changed the cable for the monitor hdmi cable and i can still get only 100 out of 144 hz idk what's the issue. I went fullscreen on some games and like about 80% of my screen is full black and I cannot do anything but turn off the game and stop playing and I saw a lot of people with this monitor have this issue and my guarantee is off bcs this pc is 3 yo so yeah please help me thank you

@asus_support 7 күн бұрын

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/monitors/bd-p/monitors Sorry for any inconvenience it may be caused.

@_JustARandomGuy 7 ай бұрын

Hi asus my ASUS VP-8HE monitor doesn't turn on. I plugged in the power cord as well as the HDMI cable into my PS4 but when i press the on button, the screen just stays black.

@asus_support 7 ай бұрын

Based on your description, I would recommend sending it for repair and diagnostics. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@kura4195 Жыл бұрын

Hello Asus, I have a problem with my asus app. I downloaded all updates and there was one that said keyboard update , i pressed on it and it said , this update is not necessary, so I pressed on the X button to close it and now everytime, I open my asus it says the update is running in the backround , it uses a lot of memory , how can I fix it ?

@asus_support Жыл бұрын

Hi, according to your problem, do you mean the HID keyboard Device is running update in your background? Have you try to reset your PC? Or try to uninstall the driver? Could you provide your product model and OS version? Thank you.

@kura4195 Жыл бұрын

@@asus_support It fixed it self, everything works now, Thank you for your time!

@danjohnson889 3 ай бұрын

I have my gaming monitor connected to my xbox x. I usually disconnect it but this last time it only shows black screen with white flashing monitor light. I dont have a clue on what to do. Everything im finding compares the gaming monitor to pc when i cant get on desktop to access that process, im at a lost eith just a black screen.

@asus_support 3 ай бұрын

I suggest changing the cable or connecting the screen to other devices for a swap test.

@drinfazliu7997 Жыл бұрын

Hi asus, i have VG249Q 23.8 monitor and it was working for a year great with 144 hz but one day it started flickering and showing black screen , i tried to go under 144hz like 120hz and it was working just fine without black screen, but after a month or two even 120hz is crashing so i had to put it in 60hz, i use display port and i tried hdmi too but same problem, i got my rtx2070 super drivers up to date. is there anything i can do?

@asus_support Жыл бұрын

Hi, according to your question, have you try to adjust screen resolution to 1920*1080? You can refer to "3.4 supported timing list" in the following link. dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG249Q/ASUS_VG249Q_UM_English.pdf?model=VG249Q Also, please make sure that all the driver is at the latest version. Thank you.

@MenemAbrazo 11 ай бұрын

@@asus_support I have the SAME problem as this man. Same GPU, same monitor. I saw the link you gave, but it's a loop to this same video. Can you fix the problem? I can't use the 144hz, and same as @drinfazliu7997 neither 120hz after 1 month. It's a pattern this. Also, this VG249 do not have a RESET OPTION.

@asus_support 11 ай бұрын

@@MenemAbrazo Hi, according to your question, may i ask have you make sure that all the driver is at the latest version?

@MenemAbrazo 11 ай бұрын

@@asus_support new drivers tested on Windoes 10 and 11. Worst purchase of my life, it only lasted 9 months.

@QuakedFTW 9 ай бұрын

@@MenemAbrazo And just like that @asus_support stopped answering meanwhile you, OP and myself are stuck with the issue.

@user-cb2iw9gu8f 2 ай бұрын

I bought my ASUS TUF VG289Q1A 28" 4K IPS monitor just two months ago. I use it on PC and PS5, but when I want to install Windows, the monitor does not work in BIOS mode.

@asus_support 2 ай бұрын

I suggest you verify the input cable or change the connection method before confirming.

@user-cb2iw9gu8f 2 ай бұрын

@@asus_support Everything has been checked, cables and all updates. The problem is with the screen because I tried my computer with a second screen and it worked smoothly.

@asus_support 2 ай бұрын

If the issue indeed lies with the screen, we suggest sending it for repair for further examination. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@jorgemoreira2406 2 ай бұрын

And whit my old monitor same cables same comfigurations,everething run normal, i think i have to retur it 😢

@nornotetv6043 11 ай бұрын

Hello asus i have a problem my moniter asus rog pg258q have red blue green white how to fix it thanks.

@asus_support 11 ай бұрын

Hi, according to your question, may I ask what did you mean you have "red blue green white"? Do you see any colored lines on your screen? Have you updated your display drivers? Have you accidentally impacted the screen? We recommend connecting an external monitor to see if the issue persists. May I ask when did the problem occur?

@aykan9928 11 ай бұрын

Hi asus, please help me I have asus rog strix g15 rtx 3050 4800h for 5 month . I get blurry and bad texture despite ultra settings in games I updated drivers but this doesn't work. I regret to buy it, What should I do ?

@asus_support 11 ай бұрын

Hi, according to your question, are you referring to poor graphics quality in games? Have you adjusted the display settings in the game? What is your current screen resolution setting? May I ask which game you're playing? Have you try other games? Whether the problem still occur? Also, could you provide the product model (for example:G512LW) and OS version? Thank you.

@aykan9928 11 ай бұрын

@@asus_support 1. I use ultra settings in games fps rate is normal but graphics very blurry I close blurry settings and increase sharpness but don't improve sharpness and still blurry 2. And 3. Question I use 1920x1080 resolution . 4. And 5. Question almost all games forza horizon 5 , red dead redemption 2 , cyberpunk 2077 , death stranding , Jedi fallen order ( a little ) , kingdom come deliverance (there is too much sharpness as an exception to this) I see mostly caused by grass 6. Asus Rog strix g15 G513IC-HN095 rtx 3050 laptop 16 gb ram AMD ryzen7 4800h . I use Windows 11 latest version. Please help me I can't play games because of this problem . I am sorry for wrong sentences my English is bad I am living in Turkey and bought laptop in Amazon Turkey

@carolynrobinson2544 11 ай бұрын

Hello Asus, I have a 32” curved Asus Monitor for my odyssey Darkus gaming PC. The PC is working but monitor is not. The monitor writing is very blurry and unreadable and the screen is very blurry and need color adjustment. I have tried everything I know how to do. Please help!!!

@carolynrobinson2544 11 ай бұрын

Did u receive my request please.

@carolynrobinson2544 11 ай бұрын

ICONS are blurry, color not right not able to read

@asus_support 11 ай бұрын

Hi, according to your problem, may I ask have you Ensure that the cable connecting your monitor to the PC is securely plugged in on both ends? Whether you have adjust display settings? Please make sure that all the driver is at the latest version. It is suggest that you can resetting the display settings to factory defaults and see whether the problem still persist. Also, could you provide the product model and OS version? Thank you.

@Rasnovsakarov 4 ай бұрын

hi ASUS i have TUF VG249Q 24 Inch 144Hz Free-Sync Gaming Monitor showing horizontal lines.

@asus_support 4 ай бұрын

May I ask if the same issue occurs when entering the BIOS? If the problem persists, it might be a fault with the screen panel, and I recommend sending it for repair. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@user-pv9qf8kf3z 8 ай бұрын

hello asus, my screen all of a sudden has the brightness almost equal to 0, and I can't adjust it, plus after a few seconds it turns off by itself

@asus_support 8 ай бұрын

Hi, based on your description, I would recommend contacting the local service center in your area to inquire about the repair process. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@oshimad 10 ай бұрын

I've had my asus monitor for 5 years. It was working fine today then all of a sudden when i clicked out of a web browser. The screen had some of the website parts still on the screen and flickering. I did everything (reset, unplug, turn on my ps4). Nothing.

@asus_support 10 ай бұрын

Hi, may I ask have you make sure that the driver is at the latest version? Have you try to cross test with other device? Also, could you provide the monitor model? Thank you.

@angel-uf2td 11 ай бұрын

my monitor is supposedly 144hz put when i go on a game on my ps5 and try playing on 120 fps mode my screen turns black and glitching lines at the top

@asus_support 11 ай бұрын

Hi, according to your question, may I ask have you try to adjust the screen resolution? Have you make sure that the monitor's resolution and refresh rate is same as the game? Also, could you provide the product model? Thank you.

@cullenalexander5490 9 ай бұрын

Hi asus I have a problem where my in my games my game doesn’t look like put together and what I mean is it’s very pixaly

@asus_support 9 ай бұрын

Hi, based on your issue, may I ask what do you mean game does not put together? Could you provide the details of the issue? Could you provide the product model and OS version? Have you make sure that all the driver is at the latest version? Thank you.

@JM-jc8ew Жыл бұрын

I bought 2 monitors from Asus, 1 way back 2015 and another this 2022 2015 - still works perfectly 2022 TUF - now has intermittent No power issue that requires me to unplug it ASUS is bad quality now , their TUF is not so tough after all.

@asus_support Жыл бұрын

Hi, according to your question, may I ask whether your problem been solved? Have you make sure that all the driver is at the latest version? It is suggest that you cross test with other monitor to confirm the issue. May I ask have you make any change or update anything then the problem occur? Also, could you provide the product mdoel and OS version? Thank you.

@JM-jc8ew Жыл бұрын

@@asus_support Yes by occasionally unplugging it, pressing the power button for 30 seconds to discharge. It's too much hassle for me to return it, unless it's replaced by brand new one.

@asus_support Жыл бұрын

Hi, we're glad that you solved the problem. If you have any further issues with your product in the future, please feel free to reach out to us here. Thank you.

@amrindersingh5665 Жыл бұрын

Hi asus, I am facing a problem regarding wifi, it disappeared and wifi driver does not show up. I have done every thing and step to make it right but I happens after sometime. Am disappointed 😞

@asus_support Жыл бұрын

Hello, Amrinder Singh. Could you please provide the model name (for example, FA506IH/PRIME B660M-K D4-CSM), the BIOS version, the driver version, and details of the situation? Meanwhile, please refer to the link below for troubleshooting the Wi-Fi issue on your laptop. Thank you. www.asus.com/support/FAQ/1015073/

@legendgamer549 5 ай бұрын

My monitor randomly cracked and I cannot feel it, could something be disconnected?

@asus_support 5 ай бұрын

Hi, may I ask if your question is related to a monitor? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/monitors/bd-p/monitors Thank you.

@mi2plays709 11 ай бұрын

i have problem in my asus vs207 the screen is moving up and down

@asus_support 11 ай бұрын

Hi, according to your question, may I ask have you make sure that all the driver is at the latest version? Did the problem occur when using specific page? When did the problem occur? Have you try to connect an external monitor and check if the problem still occur? Thank you.

@marilyn48ful 9 ай бұрын

Monitor screen is orange, how to go back to original screen color?

@asus_support 9 ай бұрын

Hi, may I ask have you try to update all the firmware version? Have you make any change then the issue occur? Have you fo to OSD to set the setting? Also, could you provide the product model and OS version? Thank you.

@axlfrhalo 10 ай бұрын

Bought the VG27AQZ, worked fine for 4 months then started randomly losing picture and only dispolaying its backlighting, meaning even the screens own menu doesnt work. This happens on startup, when switching aspect ratios, when playing games, when idle and doing nothing, and when the computer goes into sleep mode. When this occurs it's sopmetimes impossible to make the screen go back to it's previous state and i'm left with a none working screen for sometimes DAYS, before it decides to work again. Have tried the following: Restarting the PC, restarting the monitor, unplugging monitor power and holding the power button for a few minutes, rebooting the motherboard, updating GPU Displayport drivers (3080), switching between 3 different grades of Displayport cables, using HDMI instead, turning off GSYNC, Turning off windows 10's "sleepmode" feature, and finally upgrading the PSU to a 850 GOLD incase a lack of power to the GPU caused this. None of this has fixed it. I then took it to the local retailer that sold me the screen, they went over it and could not fix it. I talked with ASUS support twice, and they found no working solution. Please for the love of god, help me fix this quite honestly useless paperweight 400$ screen i got scammed into buying. If i cannot fix this screen i will make it my lives work to make sure none of my friends and acquaintances ever buy an ASUS screen.

@asus_support 10 ай бұрын

Hi, based on your issue, may I ask have you try to update the driver? Have you try to cross test with other device? Have you send the device to official repair center? If you have try all the troubleshooting steps, but the problem still remain, it is suggest that you can visit official repair center for further repair and inspection. You can refer to the following link. www.asus.com/support/service-center-location Thank you.

@rioempire8462 2 ай бұрын

Asus support is not useful for me.I sent my email to help my problem for Asus VZ27EHE EyeCare monitor and Asus Dual Geforce RTX 4060 8GB OC Edition.They reply me nothing.Very useless customer support.Shame on you.

@asus_support Ай бұрын

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/monitors/bd-p/monitors Sorry for any inconvenience it may be caused.

@r--x_x-- 4 ай бұрын

Asus Hiiii myyy monitor start glitching from the midlle of the screen

@asus_support 4 ай бұрын

According to what you described, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@Olilar397 8 ай бұрын

I have problems with my new screen its blurry and it is bad

@asus_support 8 ай бұрын

If your device is newly purchased, it is advisable to contact the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.

@Olilar397 8 ай бұрын

@@asus_support i can try to do that but i dont have that mutch money left i bought it at elkjøo

@Olilar397 8 ай бұрын

Elkjøp*

@barneylavery1894 9 ай бұрын

My asus monitor has horizontal lines and won’t go away

@asus_support 9 ай бұрын

Hi, may I ask have you check the cable connection? Please ensure that the cable connecting your monitor to your computer or other devices is securely plugged in at both ends. You can try to cross test with other device. And make sure that all the driver is at the latest version. Also, could you provide the product model and OS version? Thank you.

@barneylavery1894 9 ай бұрын

@@asus_support cable connection is fine

@mynismynis1876 Жыл бұрын

What to do if wi-fi does not show

@asus_support Жыл бұрын

Hi, according to your question, may I ask what's your product that cannot connect to WIFI? Please provide the details of your problem. Could you provide your product model and OS version? Thank you.

@mynismynis1876 Жыл бұрын

@@asus_support asusu vivobook i5 x513

@asus_support Жыл бұрын

@@mynismynis1876 Hi, according to your question, do you mean there's no WIFI icon on your page or there's no WIFI signal? Can you connect to the WIFI? It is suggest that you cross test with other device to confirm the problem. Have you run wireless diagnosis in MyASUS? You can refer to the following link. Thank you. www.asus.com/support/FAQ/1015073/

@mynismynis1876 Жыл бұрын

@@asus_support thanks

@theDistiller 4 ай бұрын

Black screen on 3-year old rog-strix-XG32VQR. My PC detects it. My 15 year-old monitor works just fine, this expensive 3 year-old monitor is dead. I am never buying any ASUS products ever again.

@asus_support 4 ай бұрын

I apologize for the inconvenience you're facing. Based on your description, it is recommended that you get in touch with the service center at your location to arrange for the repair of your device. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@3dinaradesign Ай бұрын

😔...

@Shest_s_bugra Жыл бұрын

ни о чем

@asus_support Жыл бұрын

Hi, according to your question, may I ask what kind of problem you're currently facing? Whether you have screen problem on your monitor? Have you follow the steps accoding to the video or the FAQ at the description box? Have you make sure that all the driver is at the latest version? Also, could you provide the product model and OS version? Thank you.

@carolynrobinson2544 11 ай бұрын

Asus 31.5 curved desk top-3RJJJ5R, OS 19045.3086

@asus_support 11 ай бұрын

@@carolynrobinson2544 Hi, according to your question, may I ask what kind of problem you're currently facing? Whether you have screen problem on your monitor? Have you follow the steps accoding to the video or the FAQ at the description box? Have you make sure that all the driver is at the latest version? Also, could you provide the product model and OS version?

@B4053S 5 ай бұрын

Useless.

@asus_support 5 ай бұрын

If you have followed the above steps but the problem persists, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

@B4053S 5 ай бұрын

@@asus_support i did and you did send me anotherone which by arrival didnt work neither. I have to send this one back now as well and dont even get anything for my work i have to put into this bs. This was my last buy with asus and after reading more reviews all i really regret is not reading them before.

@SAINTALEXLIVE Жыл бұрын

Hey ASUS, my monitor (VG27a) goes black every time i load up a game on my xbox. I have to turn my monitor off and on for it to work, but if i dashboard then it will go black again. Any fix? I tried everything…. And when i turn off my console, sometimes the game works but everytime i dashboard and go back to the game, there will be a blackscreen for 3-5 seconds

@asus_support 11 ай бұрын

Hi, according to your question, may i ask what is the console you mean? And which game you try to play in Xbox but will caused black screen? Have you make sure that all the driver and game is at the latest version? Also, whether the black screen issue happen 3-5 seconds every time? Please help confirm the issue. Thank you.

@Cosmicwolf92 11 ай бұрын

@@asus_support hey ASUS I am experiencing a similar issue where my screen will go black 3-5 seconds randomly while web using windows, web browsing and gaming. I also have the (VG27a)

@asus_support 11 ай бұрын

@@Cosmicwolf92 Hi, according to your question, have you make sure that all the driver is at the latest version? May I ask when did the problem occur? Have you make any change or update anything then the problem occur?