Hi, glad to have at least 1 person. JK

Hi, you will need British Gas to take you through the pairing sequence if it's lost it, otherwise likely an engineer visit required.

we have a bit diffeent style gas meter and got it setup today but it only reads the electiricty and gas does not show up anywhere

Hi, yes that is what this video is really for. Gas rating appliances. See the link to our gas rates calculator for more help on this, myboiler.com/calculators/gas-rate-calculator/?source=ytc JK

www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator , JK

@@MyBoiler thank you so much.. much appreciated.

Hi, if the following page myboiler.com/gas-meter-top-up/?source=ytc does not help, then you are left with little choice but to wait for customer services to open up, or possibly dial the emergency gas grid helpline. JK

Hi, you will need to report this to your energy supplier as a fault. As it is a critical gas equipment, we cannot make any suggestions for repairs as such. JK

Thanks for your reply

I’ve reported it to my supplier and they will arrange someone to come and replace it. Do you know if there is a way for them to calculate my usage for the time period the meter hasn’t been working? I’ve been trying to use minimal gas for several months, to save money… which now seems pointless if there is no evidence of my usage!

Hi, if it’s a smart meter then yes maybe, otherwise no. They are likely to estimate it. You would need to ask them to be sure or just let them come back to you first. Theres every chance you could end up with free gas. JK

Best to keep things simple for now.

We are mostly to do with gas, however if we come across one, we will a quick video as requested.

Hi Alberto, can you please clarify your question further. Thanks.

Hi, follow the instructions here on this page: myboiler.com/gas-meter-top-up/ JK

Hi i have same issue.asking pin .how did you fixed your 1?

Hi, This one will show you how to read the gas. You only need one reading though, not two. See the article link for more info JK

But Im paying gas and electricity both to OVO, and when I go to the website where they ask me to submit the readings there is one space to type the electricity numbers and other for the gas... thats why it is confusing for me. I read the article and its well explained how to get the last reading. So I only have to submit the gas one?? I have the smets2 (the same that shows in the video) inside the house... and outside there is another meter reading that I thought it could be for the electricity but im not sure. Thanks for your answer 👍🏼👍🏼

@@carlbjorling6058 Hi Carl, If they ask you for both, you need to submit both. What I meant to say was, that the video only shows you how to get a reading from the gas meter. For the electric reading, you will need to find a video that shows you how to obtain the electric reading or alternatively ask OVO how you can get this reading. If you have a smart display, you can get both reading from the display also. Hope that helps. JK

@@MyBoileryes I have the same meter and electric one is separate

Hi, that’s because the video was done right after the meter was newly installed. JK

@@MyBoiler thanks mate, that’s what I thought. Great video.

It’s used to update the reading on the display and for other functions. If you have a new smart meter version, then it sends data every 30 mins by itself. JK

@@MyBoiler thanks for reply, I guess button A is the only one you really need to get your reading on a standard digital meter.

You need button A to cycle through the different readings, then button B to update some of the readings. JK

If you pay by DD/get a bill in the post etc, simply press button A once to wake meter up. Once meter is awake the reading will be displayed. If a prepayment meter then press button A to cycle to screen headed meter index.this is your read. I am a meter reader. Please note that although the meter sends an updated reading every 30 mins, we are still required to inspect the installation every 2 years (or attempt to inspect). This is to ensure the meter is working correctly - our reading is timed so they can check that the meter read and the read they are receiving match - check that the ECV (emergency control valve) is present on gas meters (I have found them missing or bypassed), visually inspect electrical cables and equipment for any sign of damage/tampering (damage to cables is more common on meters located in cupboards and in garages where they are more likely to be bashed). We are also looking for gas leaks (we find these more often than you might realise. Highly common on external meter boxes. The smell builds up inside the cabinet and we only discover it when we open the door. When was the last time you opened your meter box?). So please, the next time a meter reader knocks your door, don't turn them away simply because you have a SMART meter. Reading the meter is a secondary role. The meter readers primary function is always the safety of the equipment, but remember, although meter readers are trained in how to visually inspect the equipment, you should always have a regular inspection from a qualified engineer (I am a qualified electrician but the checks I carry out on behalf of the energy companies to fulfil their legal obligations are nowhere near the standard of the checks I would do if conducting a full safety inspection. The energy companies just need to be sure that their equipment is not going to cause harm, anything after that, so from boiler, consumer unit etc is the householders responsibility and the energy companies have no liability at that point)

Hi Timothy, Thanks for your information. Great to see community powered information. JK

It's been giving me this message since last night

Has a gas engineer attended the property at any time prior to this? JK

@MyBoiler thanks for getting back to me. No, everything was working great up until last night. Rather surprisingly the meter has just started working again and Gas is finally back on!

Possible moisture in the gas line, that froze the valve seating. Maybe get the gas supplier to check the line or the meter if it happens again. JK

@@MyBoiler thanks, will do!

Hi Jessica, if you have this exact version then this one is post pay meter ie you get billed monthly or quarterly. If you have a similar version with a card slot , or a keyfob of some sort then only you can put the card in. Do you have this exact version, or is it slightly different? Jayesh K. (MyBoiler Ltd)

@@MyBoiler how do I activate card

I have this exact one but there is no slot to insert card and it's a prepaid meter

Which energy company are you with?

Here’s how to manually top up your gas using your meter: Press button A to wake the screen then press it twice to get to Credit Entry Press button B, then A to enter code and B to move forward Press and hold button B to submit

Follow the video, that’s reading shown that you need for the final bill. JK

Are you on a prepayment top up meter or a postpayment pay by bills meter?

@@MyBoiler The app saids pay as you go, prepay not available

@@harrynelson9203 Make sure your gas lever ie like the red lever in the video is completely parallel with the pipe ie open. Then maybe use manual top-up of meter using the following article myboiler.com/gas-meter-top-up/, if none of this helps, you may have a faulty meter or something else which may require a service visit from either the energy company or an independent gas engineer qualified to work on meters.

@@MyBoiler Someone on the phone earlier did tell me about the lever but i couldn’t see one, just straight pipes going into the meter it self, i have been on the phone all day and someone is coming round by 5PM today, so hopefully it’s a quick fix, just a shame they couldn’t of came round earlier over the weekend

That seems strange there is no lever, maybe located elsewhere. Let us know the outcome of your problem. Fingers crossed engineer is able to resolve it for you.

Hi Ian, there is a link in the description showing how to top up. JK

@@MyBoiler I topped up online but isn’t showing on little screen

Might take a while, sometimes upto 30 mins, as some meters talk back to the servers every 30 mins. If still hasn't updated, contact the supplier. Jk

@@MyBoiler it’s been 2 hours still nothing, thing doesn’t even have a card slot

Try a manual top up. myboiler.com/gas-meter-top-up/ JK

Hi Linda, what seems to be the problem?