How to Get a Credit Card Retention Offer: My SCRIPT

Рет қаралды 55,554

5 жыл бұрын

Learn more about Travel cards: bit.ly/2zt7VB5 [ Blog Post w/ Script and Data Points ] bit.ly/2xCuyhu How to get a credit card retention offer and my exact script.
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Пікірлер: 149

@AskSebby 5 жыл бұрын

One day left to enter the 100k Subscribers Celebration Sweepstakes (if you haven't already): bit.ly/2WT5sHm

@gordonmccracken1209 5 жыл бұрын

Thumbs Up! More Sebby Points!

@jeremymoore450 5 жыл бұрын

Sebastian, I haven't heard of that card from US bank. A new review would be nice for year three and whether it makes sense to keep. I only know of the cash card from them? Great video about the retention offers.

@badman5 4 жыл бұрын

The retention offers data points link is dead on your blog fyi

@Alvin_1914 5 жыл бұрын

I thought I lost it when the headphones appeared at 2:06

@thenumberonebeaner2211 5 жыл бұрын

Literally same feeling here lol

@mastergamer1171 3 жыл бұрын

Just got a 50,000 mile retention offer by following your advice! Thanks!

@davidrosales2820 5 жыл бұрын

A review of all yours cards and why you keep them , please sebby 😊

@NiesLife 4 жыл бұрын

I love the fact that you were polite and encourage your viewers to be polite. Yelling at reps earns you nothing. Agent are even allowed to not give you the offers/benefits they technically can based on how you treat them. Remember that agents who handle cancelations have retention targets and its a win win for both you and them. And try not to game the system too much too. At one point you are going to cost more to retain and the bank is just going to let you go. A good rule of thumb would be, don't apply for a credit card with an annual fee if you can't justify paying that fee for the benefits you get

@mpapi77 5 жыл бұрын

Long time fan, really appreciate your advices!

@Lisa.M.J 5 жыл бұрын

Awesome video 👍 Thanks for sharing the script & extra tips.

@TravelBossNas 5 жыл бұрын

Love these type of videos!

@nealmoody5983 5 жыл бұрын

Love your content Sebby. Yes, please review the US Bank Altitude card. I just got it and would love to hear your updated review.

@juliusc5531 5 жыл бұрын

Yes! Please do an updated review on the Altitude and also DPs/tips how to get approve.

@anthonycline6744 5 жыл бұрын

We like all of these videos Seb

@CrankViewer 5 жыл бұрын

Please do a refresh of the US Bank Altitude Reserve card. Thanks.

@KevinHernandez-ui5xi 5 жыл бұрын

Super informative video and very detailed!

@vvjones2323 5 жыл бұрын

Loved the MK reference!!

@VideoGrabBag 5 жыл бұрын

Great video. Would you do a script call about lowering interest or getting a 0% interest ?

@ivantobar7337 5 жыл бұрын

Damn you the man sebby putting the pressure on them making them sweatin the deal 👍

@JeremyJamesDec15 5 жыл бұрын

Really useful video!

@5478gotd 5 жыл бұрын

A recap of your time with the USB Altitude Reserve would be awesome!

@OneNewHope 5 жыл бұрын

Thanks Sebby! Just got off the phone with Amex about my gold card and got an offer!

@bobbykolahi7937 5 жыл бұрын

Yes, please review the US Bank Altitude Reserve card. Please compare it to other similar cards. You rock Sebby!

@SolidLiquidFox 5 жыл бұрын

You should do an updated review on the Altitude Reserve. This card had so much hype at launch and then it went into obscurity. It needs transfer partners badly.

@rinkutiwana1565 2 жыл бұрын

Valuable video, thanks

@Hyuksel94 5 жыл бұрын

Do a US Bank Altitude card review! I always here about it and it seems like a very underrated card!

@ronwilliams1385 5 жыл бұрын

Yes, do a review on the US Reserve Card again. Thanks!

@brijeshpatel6098 3 жыл бұрын

hey sebby, can you do an updated version of this video? id love to know how creditors are acting in regards to retentions considering the pandemic has hit so many people.

@XPoChangLinX 5 жыл бұрын

Yes more on the the alt reserve please! Got the Cash+ few months back to build up relationship with them. Got a sad 1000CL, want to know how much relationship building I need to do before pulling the trigger.

@JoeGiz64 5 жыл бұрын

For Amex Platinum do you need to ask for a particular department? Any specific card to mention that would drive a better retention offer?

@farangboii3004 5 жыл бұрын

Love how the headphones come out of nowhere at 2:06 best slight of hand I've seen in 2019 😉

@ThePixel-Man 5 жыл бұрын

I was approved online for the altitude reserve and then later was told I was denied. I took a screenshot of my approval but US bank would not move forward with the approval.

@brianperrin8331 5 жыл бұрын

Wouldn’t mind a revisit on usbar

@SpaceKarma 5 жыл бұрын

Would you be able to do a refreshed review on the Citi Prestige?

@21Matt5 3 жыл бұрын

Just got 500$ reduction on my annual fee. Thank you, Sebby!

@AskSebby 3 жыл бұрын

Congrats! :)

@Brayfrait 5 жыл бұрын

Sebby. Do you think it's worth keeping the citi premier card for all of the the travel insurance? Any other card with the same perks for free?

5 жыл бұрын

Great advice

@Roaryer 5 жыл бұрын

Yeah I'd like to see a new video on this card.

@Littlemisssabc 5 жыл бұрын

Yes, please cover the card again!

@ryanvonadler 5 жыл бұрын

Could you do a video talking about the best way to get a reconsideration of you aren't immediately approved?

@foxfoxx 5 жыл бұрын

I want to add that if you barely use the card and/or have missed payments in the past and/or have a low credit score (usually below 700ish) will greatly reduce the chances of getting a good offer. TL/DR Basically how "good customer" you are. Sources: Worked for the industry.

@saudahal 5 жыл бұрын

Sebby I have had USBReserve. Its realtime redemption feature is the best, but i had issues with mobile pay (been hit or miss/ long delay during checkout), so ended up canceling. I would love to know how it compares to CSR travel benefits such as trip interruptions, delays etc.

@KevinConwayChannel 5 жыл бұрын

Script = points. Got it.

@justinwilliams2273 5 жыл бұрын

I'm late but let's go sebbb!!!!!! Thumbs up!! Lol 👍👍🤙🤙🤙🤙🤙

@matthtang 5 жыл бұрын

Do you think a retention offer will work on a Amex spg card (now the Bonvoy) even though it gives you the free night?

@shrim9123 5 жыл бұрын

Lol, “Why do you have so many cards?“ You should say: “Because they look nice.“ So what have you actually ended up say to them? Or do you just say, “Negative, negative, didn’t copy. Must have a bad signal. Oh no, my call is being drop-“

@murdocian666 5 жыл бұрын

Great video, however when you said you don't want to "poke" the chase bear, what did you mean?

@heins6157 5 жыл бұрын

Helpful much

@charliemolie 5 жыл бұрын

That would be cool if you can do a review a US bank altitude reserve. Like what’s your experience applying for it. How hard to get approved if you are > 5/24, etc

@bekco.1617 5 жыл бұрын

Thanks for the advice. I just got 45K points for $20K spent retention offer for my SPG/Bonvoy business card. I have some big spend coming up for my business anyway.

@ZachsCreditCardGuide 5 жыл бұрын

I’m curious if spend matters. If it’s a drawer card that’s been dormant ever since you got the bonus months ago how likely is it to still get an offer? 🤔

@bigbrew5750 2 жыл бұрын

Hey Sebby... would you recommend trying this retention scheme if you are in the armes service and don't pay the AF? Or should I just leave it alone?

@amherst2013 4 жыл бұрын

Hi Sebby! as my AF for Amex gold is due at the end of this year, I followed your step and got a retention offer of 15000MR if I spend 2000 in 3 month! Thank you Sebby! Are you still using the US altitude Reserve?

@dominick6131 5 жыл бұрын

Is amex 12 month waiting period for retention offer per card or per person?

@wlin9610 4 жыл бұрын

Does anyone know if US Bank travel portal jacks up their prices to make the 1.5cents per point redemption less valuable? Thanks.

@SamLoo 5 жыл бұрын

I would love to hear your opinion about the US Bank Altitude card. I just got approved for it and am excited to start using it. Do you know if Masterpass/Visa Checkout counts towards "Mobile wallet". Interested especially Visa Checkout because you can activate Samsung Pay to use Visa Checkout

@godkevin77 5 жыл бұрын

I guess if you have CSR and call its retention department for thinking of canceling the card, will they just go ahead and do it instead of providing any benefits? Thinking of canceling it next year due to the high annual fee but dunno if I should do it... any thoughts?

@daveco3217 5 жыл бұрын

Hey Sebby not sure if you will see this but I was in chase today and they had some signs up advertising “New freedom student credit card”. It showed the same picture as the normal freedom card. Couldn’t find any information online but it seems chase may have just released this. Thoughts?

@luiskay6209 4 жыл бұрын

I go 50k points, I have used this card ALOT when moving to my new home. Can I do this every year? Thanks, great video.

@brbosi 5 жыл бұрын

Sebby, an idea for a video that I haven't seen anywhere yet: When do issuers put their points/cash back/sign up bonuses into your account. Seems like Amex takes a little bit to give you your points/sign up bonuses, while most give you at the end of the billing cycle. Are there others like Capital One that posts your cash back as soon as the purchase is posted to your account? Anyway, that could be an interesting video.

@ll8479 5 жыл бұрын

Do you do personal consulting for money?

@CasuallyAn 4 жыл бұрын

Any idea on whether I should call AMEX to ask for retention offers for 2 different cards in 3 month apart? For example: I called today to ask for a retention offer on the Bonvoy Brilliant card, and thinking to call again in November to ask for a retention offer on the Platinum card, and I have never called them regarding retention offer before.

@amherst2013 5 жыл бұрын

Please do a review on US altitude

@johnhallback1560 5 жыл бұрын

One some of my cards without annual fees they give me offers on the anniversary of me getting the card. Citi gave me bonus points with low spends and Discover gave me a month of double cash as if the card was new. Have you heard of any of these or other offers?

@aeroAdvocate 5 жыл бұрын

Called Amex for Platinum and SPG card. They offered nothing. Cancelled Platinum and kept SPG since the free night balances out the fee so whatever.

@mattb8754 5 жыл бұрын

Interestingly interesting.

@donjuansito2020 5 жыл бұрын

I got a retention offer from the amex platinum. And I already have the amex platinum Schwab. Guess they didn't care that I had 2 platinum cards

@andrew_g6331 2 жыл бұрын

Can I ask for multiple different retention offers throughout the year? Example I have Delta gold card, platinum, gold, BCP, Hilton cards, etc. They all have AF coming due, can I ask for each cards retention offer?

@SIXFT9FELLA 5 жыл бұрын

Makes sense

@taijiangah 4 жыл бұрын

So I brain farted and picked the wrong retention offer. Any idea if I can switch if I call back the next day?

@peteskeet9443 5 жыл бұрын

Give us more!

@Adiscretefirm 2 жыл бұрын

I always assumed the boilerplate "this call may be recorded for training purposes" was notice to BOTH parties.

@matthewleerobinson 5 ай бұрын

Hey Sebby, when you say you don't like to poke the bear with Chase, why is that? Are they known for causing problems with all your Chase cards if you do? Thanks!

@badman5 4 жыл бұрын

The retention offers data points link is dead on your blog fyi

@danbsc 5 жыл бұрын

No dice on the Bonvoy (old SPG) card. Got one last year though.

@aeroAdvocate 5 жыл бұрын

Same here. Kept the card though as the free night in August will balance the fee out.

@jesuso2588 5 жыл бұрын

US Bank Altitude Reserve update.

@tastetravelcuriously2531 5 жыл бұрын

my hawaiian card AF just posted haha just in time, going to try, just moved back from living in hawaii for 4 years... hope they will offer something hahaa

@susanlenny8970 4 жыл бұрын

Hey Sebby! In your opinion, do you think banks are still willing to give retention offers during this current time with COVID? Would you be able to go over this topic? Might be interesting.

@AskSebby 4 жыл бұрын

Yes, they've been more generous: kzfaq.info/get/bejne/kJOaacdjq5jbnIU.html

@ballinonabudget1130 5 жыл бұрын

Amex gold. 30k mr points 3k spend. I spend 12 or so a month on Amex so no biggie

@TornadoBarrage 5 жыл бұрын

I'm using those headphones right now lol

@aaronwiggins8962 5 жыл бұрын

Actually did this with discover, on the it card (0 annual fee). Asked if there were any retention offers, he asked all the same things, I mentioned that I’m thinking about getting an American Express card, options were 3% on purchases for a year or a year with 0% apr.

@jasonparraga3391 5 жыл бұрын

Aaron Wiggins how did that go?

@aaronwiggins8962 5 жыл бұрын

Jason Parraga it was really easy actually, choose the 3% for all purchases

@Alvin_1914 5 жыл бұрын

Woot woot!

@kevinwhite8424 5 жыл бұрын

Sebby giving us free game

@aaronlucier 4 жыл бұрын

How about now? with so many of the travel benefits not being used now???

@AskSebby 4 жыл бұрын

Seems like better offers with no spend: www.asksebby.com/blog/april-18-roundup Data points: www.asksebby.com/retention-offers

@MarcMoore 3 жыл бұрын

I just called American Express Platinum Card and got a retention offer of $300 statement credit after $2,000 in spend in 3 months. Which is very easy to do, Thank you

@AskSebby 3 жыл бұрын

Congrats :) Do you mind putting it here (to help others out): www.asksebby.com/retention-offers

@BrooksJones 5 жыл бұрын

Offered 30,000 MR points on my Platinum Amex for $4,000 of spend within the next 3 months. Better than nothing.

@simmylexis 5 жыл бұрын

My first and oldest credit card is 3 years old. I got it while I was in college (Wells Fargo College Card). My credit history is about 3 years old. If I cancel it will it ruin my credit? Or do I have to keep it the rest of my life? I'm asking because it has no benefit to me because the intro offer expired. The bank is just getting interest.

@John_710 5 жыл бұрын

SimmyLexis because the card has no annual fee, it would make no sense to cancel it because it would damage your Average Age Of Accounts, thus hurting your score as it is your oldest card. Just charge a very minimal amount to the card and pay it off in full each month so the bank doesn’t earn interest off of you.

@simmylexis 5 жыл бұрын

@@John_710 that's what I figured

@oliverwhittington4887 5 жыл бұрын

I was about to cancel my American Express and was offered 100,000mr points. When I rejected the offer they doubled it to 200,000MR points, I gladly accepted the offer! I guess being an Amex customer for 15 Years pays off ?

@DL-1 5 жыл бұрын

I have a nRewards card with a 2k limit.my score is 650-680.I'm waiting until my score is 720 before applying for my next card.My interests are business cards.I want limits of $10k+ .How do I accomplish that?

@bren.r 5 жыл бұрын

D L what’s your credit age? If you only have that one card, your score won’t really go up. You’ll need like 3 accounts to get it up a bit. My golden rule is 1 new account every 6 months. Don’t get bad cards just to increase number of accounts. Get ones that benefit you and that make sense.

@landocalrisian2014 5 жыл бұрын

Do you recommend calling a company like Credit One (awful repair credit card company) to poke the bear and get their retention dept to lower my apr since my credit has gone from fair to good?

@ShadowRaptor8 5 жыл бұрын

Probably better to keep improving your credit to qualify for a better card with Chase that has a lower APR and a balance transfer, so basically 0% APR for like 18 months. Ideally paying your balance in full every month makes a card's APR moot anyways.

@landocalrisian2014 5 жыл бұрын

@@ShadowRaptor8 My credit has greatly improved for better cards. I usually keep a low balance on credit one anyway, was just wondering if it's worth my time to speak with their retention dept. Will probably transfer whatever balance I have to one of the new cards I was just approved for.

@ShadowRaptor8 5 жыл бұрын

@@landocalrisian2014 I've never heard of anyone being able to lower their card's APR through a retention offer. Of course I'm not an expert so hopefully someone who has can comment because I'd be curious to learn if that's possible.

@javierb7404 5 жыл бұрын

Quick question, do they know if someone doesnt pay any fees? (SCRA)

@joemama69448 5 жыл бұрын

They know lol. I have a comment placed on my credit file that states that I am an active duty servicemmeber and everyone in the industry knows that means eligible or recieving SCRA benefits. I didn't place it there and If I can see it so can a customer service rep for the bank.

@javierb7404 5 жыл бұрын

@@joemama69448 hahaha I was gonna try to tell them that the annual fee was too much for me in order to get a couple of points lol

@roxcyn 5 жыл бұрын

Roberto, I'd imagine so as we can see the account status in the upper right side at the bank I work at.

@javierb7404 5 жыл бұрын

@@roxcyn Thanks for the info!

@roxcyn 5 жыл бұрын

@@javierb7404 - you're welcome.

@jimjimhuerta 5 жыл бұрын

Re-review!!!

@David-mw6vy 5 жыл бұрын

Do you have a script for downgrading cards?

@bren.r 5 жыл бұрын

@David pretty easy, I just use the issuer’s online chat and works out every time for me.

@David-mw6vy 5 жыл бұрын

@@bren.r Thanks

@DL-1 5 жыл бұрын

What up ...

@kdawg9477 5 жыл бұрын

Hey sebby, i hope you read this, i get the amex platinum for free (military) so how do i get the retention offers? Cause they can say i get to keep it for free

@robertcooper96 5 жыл бұрын

you're being paid to have the card, there are no retention offers for you. The the Af is $550 very effectively paying you that amount to keep their card

@kdawg9477 5 жыл бұрын

@@robertcooper96 the credit card company will get more than the 550 fees if the customer consistently use it (i am one of them). So if i cancel it, they will lose their customer thus less for them. So i wonder how i can approach them 🤔🤔

@robertcooper96 5 жыл бұрын

@@kdawg9477 this is only true if you're spending 20000 to 30,000 per year on that card.

@kdawg9477 5 жыл бұрын

@@robertcooper96 would be true if i am still in the US. A lot of places don't take amex in europe 😔😔

@robertcooper96 5 жыл бұрын

@@kdawg9477 I was doing some research last month and found that almost no one accepts it outside the US. Where are you located?

@DuffManSW 5 жыл бұрын

I’d love a review of the Altitude Reserve card. I’m way past my 5/24 and just hit my last Amex slot. That travel credit makes the card pretty easy to justify the card along with the mobile payment feature. 90% of my transactions now are Apple Pay. I guess my concern would be velocity and the inquiries that I have over the last 2 years.

@ShadowRaptor8 5 жыл бұрын

I feel like although the CSR and Amex Platinum are still the best travel cards, the Altitude Reserve is by far the most underrated and overlooked card available. Maybe it's because of the requirement to have a relationship with US Bank? Still seems odd that it's not popular

@fernandov2838 5 жыл бұрын

No dislikes from the haters. Nice! Great video.

@jabroni005 5 жыл бұрын

Amex told me no several times.

@laddibugg 5 жыл бұрын

Interesting...didn't realize you could actually use the word retention lol

@InthenameofYeshua 5 жыл бұрын

Amex denied me a welcome offer on the delta reserve? Why do they do this?

@heidiho7694 5 жыл бұрын

☝

@warwickpangilinan7118 4 жыл бұрын

I only got 5000 points. I'll call back and try again for the 10000 points

@WHERESSS 5 жыл бұрын

I tried last year on first year anniversary on personal Plat, mentioned CSR. I had ~$10k spend on it, ~$120k spend across all Amex accounts last year. They said OK see ya! Timing worked out OK since I was targeted at the time for 75k after only $10k on the biz Plat with $450 AF.