How To Handle Returns & Exchanges For Etsy Print On Demand For Beginners

Рет қаралды 44,947

2 жыл бұрын

In this video I will go over how to handle returns and exchanges as a beginner when selling Print on Demand on Etsy!
Customer Service Video: • Etsy Customer Service ...
Free Etsy Start Up Guide 🔥
www.cassiyjohnson.com/etsypod...
📚💸 Download Your Yearly POD Niche Calendar Today:
www.cassiyjohnson.com/offers/...
▷ MY DONE FOR YOU INCOME/EXPENSE REPORT WITH PROFIT CALCULATOR: www.cassiyjohnson.com/offers/...
📚💸 Want additional Coaching/Support? Check out my course, the POD Roadmap!:
www.cassiyjohnson.com/PODRoadmap
💻 // GET STARTED HERE:
▷ETSY GET 40 FREE LISTINGS : etsy.me/34ygsmv
▷PRINTIFY: printify.grsm.io/zjznuk045kw8
Use Code CASSIY30 for 1 month free of Printify Premium!
💻 // TOOLS I USE FOR ETSY:
▷ MY DONE FOR YOU INCOME/EXPENSE REPORT WITH PROFIT CALCULATOR: www.cassiyjohnson.com/offers/...
▷ MY ETSY MOCK-UP STORE: stopmockandroll.etsy.com
Use code SUBSCRIBER20 at checkout for 20% off of any individual mockups!
▷ CREATIVE FABRICA GRAPHICS Free Trial:
www.creativefabrica.com/promo...
▷ ALL SUNSETS GRAPHICS: allsunsets.com/?wpam_id=157
▷ CANVA DESIGN SOFTWARE 30 day free trial: partner.canva.com/7m7EnV
▷ EVERBEE NICHE RESEARCH TOOL - everbee-39706770.hubspotpageb...
▷ SALE SAMURAI 🔽🔽 salesamurai.io/377.html
𝗗𝗜𝗦𝗖𝗢𝗨𝗡𝗧 𝗖𝗢𝗗𝗘 to get 𝟮𝟬% 𝗢𝗙𝗙! ▶▶ cassiy20
💻 //TOOLS I USE FOR KZfaq VIDEOS:
▷ RING LIGHT I USE: amzn.to/3watAJy
▷ RING LIGHT CHEAPER OPTION: amzn.to/3M8lwyt
▷ IPHONE MICROPHONE: amzn.to/3l9OeTN
▷ I Record With An iPhone 12
💸 // FAV CASH BACK CREDIT CARDS:
▷ CHASE SAPPHIRE: www.referyourchasecard.com/6p...
▷ WELLS FARGO 2% CASH BACK: www.bit.ly/WFActiveCash
Some links are affiliate links which means if you buy one of these services, I will receive a small commission which really helps support my new little channel!

Пікірлер: 290

@Sara-gx4uq Жыл бұрын

Thank you, Cassiy! You have such a calming presence and voice. I always feel like I can keep going with my little shop after taking in your advice. You're a total godsend!

@hogdgz 8 ай бұрын

Thank you Cassiy! Yet another topic that is helping me be successful as a new Etsy POD seller! You rock, woman!

@And3aPet 6 ай бұрын

Thank you again, Cassily! My shop is already 3 weeks old and it’s about time I got prepared for this type of issue. Your info is SO helpful and gives me confidence in this new enterprise. All the best!

@raqscab 8 ай бұрын

Thank you Cassiy for sharing this video. I was concerned a lot about handling returns or issues. You have cleared up my questions, and your videos are extremely informative and very motivational. Please keep making these videos and share your knowledge!

@levibtzur6066 2 жыл бұрын

Thank you Cassiy! You always bringing amazing content!

@CassiyJohnson 2 жыл бұрын

I appreciate that Levi, thanks for your comment and support!!

@andyhornett4507 2 жыл бұрын

Very useful....and loved the little pep talk at the end - great stuff!

@CassiyJohnson 2 жыл бұрын

So glad you enjoyed it!!

@llane375 2 жыл бұрын

Your positivity at the end of this video was super helpful! Thank you so much!

@CassiyJohnson 2 жыл бұрын

I am so glad you enjoyed that piece of it, definitely trying to tell you all the things it took me a long time to learn

@danajean908 2 жыл бұрын

Always with the best content for new etsy shops ! I love that you take all our questions and make them video's ! Amazing :) Look forward to all you video's because its always something i really need to know as a new seller. Look forward to the group to start :) Hopefully it doesn't start when I'm on vacation later this month lol. If not ill just have to catch up :)

@CassiyJohnson 2 жыл бұрын

Thanks for always commenting and being so sweet Dana!! Not sure when the group will start, I am going to be working on it more this month in July and will be sending out more details when I have them. Either way, hope you have a great vacation!!

@aprilbutler7126 Жыл бұрын

Cassiy, great video. Always helpful and useful information!!!

@CassiyJohnson Жыл бұрын

Thanks for watching, so glad you are getting good value!!

@misathoudsanikone7823 2 жыл бұрын

Thanks Cassiy for this video, I'm sure to add it to my Playlist for future reference. I love how you are very focus on the big picture 🥰.

@CassiyJohnson 2 жыл бұрын

So glad you found this video helpful ❤️

@APal1485 9 ай бұрын

Hi Cassy I just opened my first Etsy shop and something I was apprehensive about was how to handle returns and exchanges, this video has been beneficial,; to be honest, all your videos are a gift for me,.

@JohnFouke 2 жыл бұрын

Hi Cassiy! I’m literally binge watching all your videos! You present incredibly high value information in a wonderfully clear and pleasant way. I honestly have more than 20 pages of careful handwritten notes I will be following as I create my Etsy store. For me, you are truly one of the best!!!

@CassiyJohnson 2 жыл бұрын

Thank you so much for this thoughtful and sweet comment John! I am so glad my videos have been bringing you value

@villynova7720 2 жыл бұрын

Thank you very much for the valuable info, I will follow your advice 😍👍

@mswobbly4857 7 ай бұрын

Hi again Cassiy! I say again, because I wanted to let you know I was here before and watched your very insightful video. You nailed it! You go over everything an Etsy seller selling POD should write down and follow! You say things in a slow and detailed way that, I feel, anyone can follow and learn from. I know you have said that these videos are rather new to you, but I feel like you present them in such a professional and caring way, like you were born to do this. I have watch many of your videos and I just wanted to let you know you have helped me. Thank you!

@CassiyJohnson 7 ай бұрын

Thank you for this super sweet comment ❤️ I really try my best with these videos and am so glad that they are helpful!

@vaguelyspecific9955 Жыл бұрын

Glad i came across this video. I'm just about to open my own store and i have been wondering about how up handle this section. Thank you for your advice

@audreyacquavita8833 Жыл бұрын

This was extremely helpful. Thank you, thank you, thank you, Cassiy!!!

@CassiyJohnson Жыл бұрын

You are so so welcome, thanks for watching!!

@beckyblackwell6 2 жыл бұрын

Another great video! Simply the best! Thank you for all that you share with us! : )

@CassiyJohnson 2 жыл бұрын

Thanks for your sweet comment and support Becky, so glad you enjoyed it

@whitneydronzek3993 2 жыл бұрын

Such a helpful video! Thank you for posting!!

@CassiyJohnson 2 жыл бұрын

So glad you enjoyed it Whitney!!

@user-oh2is5vy5n 8 ай бұрын

Great information and wonderful advice! Thank you!

@mb21656 10 ай бұрын

Thank you for this video! It was so helpful!

@remusica02 Жыл бұрын

Yes mam I'm following you and start Etsy I'm still a beginner. Thank You and Love You mam

@elizabethvarghese7108 Жыл бұрын

The last words by you , was really needed and motivating❤keep up the good work.thank you so much

@CassiyJohnson Жыл бұрын

So glad these came at a good time for you

@vibrantly50 Жыл бұрын

Love, love, love your channel!

@CassiyJohnson Жыл бұрын

Thank you so much, I am so glad my videos are helpful for you!

@dyalyani 11 ай бұрын

Thank you for your valuable information and encouraging message.

@robertserrano5235 Жыл бұрын

Thank you so very much, so helpful, and thank you for getting right to the point, you definitely got a new subscriber here

@CassiyJohnson Жыл бұрын

So glad you enjoyed my content enough to subscribe, welcome!!

@mariellac.6619 Жыл бұрын

Hi Cassiy! Thankful for you! I started my new etsy shop a month ago and just received my first order! Thank you for all your help, I watch you videos almost daily. Could you please make a video on how to handle sales? I was so excited to get my first order but kind of unsure of what to do next and how to make this sale to be a smooth experience for my first customer! Thank you so much!

@woofwoof5250 Жыл бұрын

How’s it been going!!?

@FUNNYPETBUZZ Жыл бұрын

Thank you very much, Cassiy! this video is beneficial.

@CassiyJohnson Жыл бұрын

You're welcome, I'm so glad it was valuable for you!! Thanks for watching!!

@iloveshowtunes 8 ай бұрын

Thank you so much! I got to the Etsy store policies and I just got stumped! Now I know what to do!

@tammygoodman4615 2 жыл бұрын

Great info! This was very helpful!

@CassiyJohnson 2 жыл бұрын

So glad this video helped you Tammy

@lindatrucha Жыл бұрын

Thank you for all the information, because of you I started my print on demand I was curious before but after seeing videos of you I decided to start. I stared with mugs 2 week ago 1 sale so far but it is something slowly I'm putting more. I already have a etsy shop and since sales are very low I'm trying something different.

@CassiyJohnson Жыл бұрын

Congrats on starting POD, Janet!! So glad my videos have been so valuable to you, I am wishing you all the best!!

@browersport3131 Жыл бұрын

Hey Cassiy Johnson, glad I found you. Information is straight to the point. As far as the suggestion that you gave for replacements...how do I hide the listing so the viewers do not buy item at reduced price? Thank you....

@tiffanybell303 Жыл бұрын

I really love the “you can do this” motivation you give. It keeps me focused even though my shop only has a few sales so far

@CassiyJohnson Жыл бұрын

We all start with only a few sales! I am cheering you on!! ❤️

@jayjayf9699 Жыл бұрын

@@CassiyJohnson what about eu and uk rule which says you need to give a return within 14 days (14 day cooling off period) if requested for no reason

@CassiyJohnson Жыл бұрын

@@jayjayf9699 I only sell in the US but If you sell in the UK then yes you need to abide by their rules!

@tia8224 Жыл бұрын

How do you do set up selling in the us only?

@Nicola4J Жыл бұрын

Your Videos are amazing thanks so much for being so honest x

@CassiyJohnson Жыл бұрын

You’re very welcome! I hope this video was super valuable for you!!

@lily12118 Ай бұрын

thanks this is really helpful!

@sierraparker5729 Ай бұрын

This helps a lot! Thank you so much ✨

@lovelykitty_ Жыл бұрын

Cassiy, you are taking POD content to a whole new level. No one talks about this! Thank you so much. All older videos about POD and dropshipping are just guys screaming that it's effortless side hustle, you don't have to use pretty fonts or trendy graphics, just put generic pizza quotes etc. etc and rarely go into details inviting to their superficial e course right away. Well, maybe this would fly in 2016, but not today. You, on other hands, order actual samples and show it here, share hoy you actually design in Canva and many more!

@CassiyJohnson Жыл бұрын

So glad you are enjoying my content!! I am definitely trying to make the videos I wish I had 2 years ago when I started

@chaislyfe Жыл бұрын

@@CassiyJohnson Agreed you are doing such a wonderful job over here on your channel it's inspiring to say the least. Not only that you are very relatable and we thank you for your time, details, and all that you do. As we know that it takes time away from other things. For those of us who have our own channels we know the challenges of not only running a business of any kind, but how hard it is to get the kids to be quite long enough for you to film 📽a video 📹 this long or longer.

@mr.e-manm5062 8 ай бұрын

Great video and it felt like you were speaking to me. 😊

@KayleighMosby Жыл бұрын

Hi Cassiy! I am new to your page and a new POD etsy shop! I was hoping to maybe get a little additional help on a exchange/return. The customer did purchase a 2XL and wanted a XL. I watched this video, very informative THANK YOU! but I was wondering if you offer a tutorial on how to go in and make the price difference for a specific item? Also, do I calculate the price based on my "on sale" price or the original price? I hope to hear from you! I love your videos!

@skinnyd79 Жыл бұрын

This was extremely useful. Thanks!

@CassiyJohnson Жыл бұрын

So glad this was helpful for you!! Thanks for watching!!

@halitsanr4439 24 күн бұрын

Thank you Cassiy !!

@CassiyJohnson 24 күн бұрын

Thanks for watching

@tashamews1673 2 жыл бұрын

Thank you for sharing this advice Cassidy, and for the pep talk at the end -I’m an over thinker 😂

@CassiyJohnson 2 жыл бұрын

So glad that message resonated well with you, you've got this girl!! Just a tiny baby step forward everyday will get you to where you want to go!

@aricar325 9 ай бұрын

Miss Cassiy, thank you so much for all the KZfaq content you offer us. I've downloaded and am getting through your very helpful start up guide too. One question when you mention you that you let customers know there are no returns/exchanges but they can reach out and you'll be happy to make it right... What if the problem is not due to any fault by Printify, or your design? They just have buyers regret, or decide they don't like it for some random reason. Do you have any sort of prepared response for these folks?

@carolinesmith6799 4 ай бұрын

Hi Cassiy, your videos are always so clear and helpful. I'm have a brand new etsy shop and I just got my first sale yesterday! I have one question, when you say that you have the customer pay for the cost of exchanging the item, they are essentially buying another product. Do you ever get complaints from them, saying that the return should be free, and they shouldn't be charged anything?

@artdicognorofex5014 9 ай бұрын

Hi Cassiy! I love your videos and I am happy I can get tips from you. I have a current issue with a customer. A person ordered two of my posters and she ordered two more of the same posters an hour later. Everything was paid for and Printify has already started printing before I woke up :). I wrote a message to thank for buying all four posters. Today the person wrote that she ordered two of the posters and got duplicates (she actually made two orders). And another issue is that the posters were cut off at the top (she sent me a photo). The thing is that I sell posters in different sizes, only the ones in proportion 2:3 are fully printed and the rest are delicately trimmed to fit, but not leave the customer unsatisfied (I don't cut off the heads of the people on the poster ;)). And all that is written in every description of my posters, so that people who order know what to expect. I have already got 5 star reviews on some of the posters that weren't in the 2:3 proportion. And now this person wants a refund. What do you think I should do? Thank you.

@janine11112 2 жыл бұрын

Thank you for doing this video!

@CassiyJohnson 2 жыл бұрын

Thank you for watching, really appreciate your support!

@mikimotoyama8039 Жыл бұрын

Hi Cassiy, Your videos are just so awesome and informative. Everyone loves you because you are just so open and honest. I watch your videos over and over everyday. I have some questions about your example of the person wanting to exchange his large shirt for a medium size. What happens to the original large shirt after he purchases the medium? Does he keep the shirt or return it? Who processes the refund? And, who pays for the shipping if he has to return it? Sorry I have so many questions. Thank you for your help. -Jeannie

@CassiyJohnson Жыл бұрын

I like the just let them keep the original item. That’s why I just have them pay the cost I would pay for the new item. You could have them ship the item back to you first, then send the new item and have them pay shipping but that just seems like a hassle and a waste because then you have to worry about doing something with the old shirt. I’d rather not deal with that if that makes sense!

@nycole3412 Жыл бұрын

Needed this today!! My first order from a stranger arrived…she washed it…letters peeled 😭 she was very kind. I have sent a replacement request to printify.

@CassiyJohnson Жыл бұрын

So glad you were able to work through this issue!! ❤️ thanks for watching!

@BEliza91 10 ай бұрын

This is sooo helpful!! What link would you give them to get that replacement?? Thank you!!

@marys.5050 2 жыл бұрын

Thanks so much Cassiy, as always. :)

@CassiyJohnson 2 жыл бұрын

Thanks for watching Mary

@melaniekehaya2868 3 ай бұрын

Thank you was wondering about returns

@jo1872 2 жыл бұрын

Great advice… thank you.

@CassiyJohnson 2 жыл бұрын

Thanks for watching, so glad you enjoyed my video!

@nonisachdevaaustralia 10 ай бұрын

Thank you Cassiy

@jessicalawler4317 2 жыл бұрын

Great info Cassiy!! Could you do a video on what you include in listings concerning the printer collaboration?

@CassiyJohnson 2 жыл бұрын

kzfaq.info/get/bejne/prmjY9F-y7jVipc.html I go over it in this video, you'll have to skip to somewhere towards the middle/end I believe!

@jessicalawler4317 2 жыл бұрын

@@CassiyJohnson THANK YOU!! Keep these videos coming! You're doing a fantastic job!

@CassiyJohnson 2 жыл бұрын

@@jessicalawler4317 You are so sweet, thank you so much for your nice comments!!

@aimeeaquilina9738 Жыл бұрын

Hi Cassiy, thank you so much for all of your videos. How do you set up a link for replacement orders to your customer if they order a wrong size?

@CassiyJohnson Жыл бұрын

I just change the price of the new size they want to purchase in the original listing and have them purchase it. Then I change the price back once they are finished. You could also just create a listing with Etsy that has just a picture that says "replacement order" or "custom order" that you change the price of anytime someone orders. You would create this by going to Etsy and pushing "create listing" and make it fully custom there. then once they order, you would go to your "other orders" tab on printify and select the item they would like.

@cindyleinwand5062 Жыл бұрын

Hi Cassie - do you have a video of how to do the process of exchange. You said you charge the customer your cost - how do you set up a custom order just for that customer?

@ashleyvanart5979 2 жыл бұрын

My customer claimed size mislabeling and sent a photo of shirt but was SO offended when I asked them (per my print shop) to send it with tape measurement. Lol! You are right, can't win them all. I figured my shop is so new, it was worth it to just refund my customer, rather than have the threat of a negative review. I am ready for the future success!! Claiming it and working hard. :)

@CassiyJohnson 2 жыл бұрын

Sorry that happened to you!! Now you know next time there is any issue at all like that to ask for the measurement picture right from the beginning! And anytime I refund a customer, I also just cancel their order. That way they only have 3 days to leave a review and after that they can't!

@gg9427 Жыл бұрын

Hello. Then if the customer says the size is wrong, will you just refund it?

@LindaKAdney Жыл бұрын

I have canva, need to get Printify and get started...I can't find the Etsy profit calculator. Really appreciate your no nonsense support and instructions to not only start but become successful...Thank you...

@CassiyJohnson Жыл бұрын

Here is the link to my income/expense calculator ▷ MY DONE FOR YOU INCOME/EXPENSE REPORT WITH PROFIT CALCULATOR: www.cassiyjohnson.com/offers/MzHSQtPx So glad you are enjoying my channel and congrats on getting started!!

@fictionaddiction4706 15 күн бұрын

Thank you so much

@pjay7415 Жыл бұрын

Love ur channel. So glad i found it. Jist getting started. Can u do a video on shipping Free shipping vs POD shipping. I am so confused over where charges get applied and by who ... My CC or etsy? Thanks

@CassiyJohnson Жыл бұрын

I actually just made a video today that will answer that for you! kzfaq.info/get/bejne/ZtuJedCdua3MYJ8.html

@yamitf77 7 ай бұрын

Dear Cassiy, its been very helpful watching all of your videos. One thing I'm not sure I understand, do I need to post something ASAP when I open my store? what if I don't have anything to post right away...can I still open a store? thank you.

@bethanyayoub4355 Жыл бұрын

Thank you so very much for all of your content! It's clear and easy to implement. I have a question about Printify and if I should include my home address on the return label. In case in which I would need to request a replacement from Printify, does the customer keep the original or do you have them ship it back to Printify or even your own address? Thank you for your help!

@CassiyJohnson Жыл бұрын

I have Printify address on the label because I do not want customers to have my address. If printify sends a replacement, then the customer gets to keep the original item!

@holymayo6417 Ай бұрын

Hi! Thanks for the great video! I learned a lot. In your message to the customer offering a new shirt for a lower price you have a link but where does it go to? To etsy or to printify? Sorry if I'm dumb :(

@AngryAngelPhotography 5 ай бұрын

Hi love your work. Im still in the prosess of getting going. Then relized i probably have some kind of return and exchange policy in place. I love this video because it treats the customer as a human and not just a number. I just wanna clarify about the section where you send an message to the customer and instruct to clik on the link to the listing. Does that mean i need to create a new listing for that ? its about 6:30

@ghilly_one1720 Жыл бұрын

Thank you, Cassiy. Besides the how-to I truly appreciate the mindset and encouragement you put in there for us. I am launching a store with a high price point ($74) and No Returns or Exchanges because I do believe the reasons you list make total sense and I do not want to receive items I myself would not be able to resell, etc. Plus the fact that I don't want my home address out there. Do you foresee any issues with a new store having challenges getting customers with no return for items? I figure this scenario has been thousands of times and succeeded... just was curious about your thoughts on this. Thank you again.

@CassiyJohnson Жыл бұрын

I think for a higher price point you may get less conversions overall with this policy potentially but it's hard to say. Most people understand that Etsy is a platform of small businesses and not big corporations and seem to be really understanding when it comes to returns/exchanges! Best of luck!

@robinzillmer3183 Жыл бұрын

Thanks so much for the video! I just got my first low review about the shirt printing being faded….40 days after delivery. Obviously they cannot get a replacement…how would you handle? Refund? Partial refund? I’m guessing it may be from washing incorrectly so I want to be nice and helpful, but also not go in the negative from it. Thank you!!

@karenmerrow4296 2 жыл бұрын

Many Thanks! If it is good for you, could you please do a video on sweatshirts? That would be amazing! Bless you and yours always!

@CassiyJohnson 2 жыл бұрын

I will look at doing a sweatshirt video soon!!

@MileG15 2 жыл бұрын

Girl, you have no idea how I've been waiting for this video. You got a new subscriber! . Btw, printify's web page says that their maximum pixels is 2,300 x 2,300 so if a do a canva design of 5,000 x 5,000 is printify going to accept the resolution or not? Sending you lots of love❤️

@CassiyJohnson 2 жыл бұрын

Each item you look at on Printify will have a different recommended print size but once you upload your png, you can drag it to be larger or small depending on where you want the design!

@MileG15 2 жыл бұрын

@@CassiyJohnson thank you so much❤️

@sparrowgeiller9360 2 жыл бұрын

Thanks Cassiy! Another great video. I am curious about how to create the link for the discounted shirt.....where you talked about someone needing a different size so you create a link for them to get a shirt at your cost. Are you able to create a link that's specific for that customer? Hope this makes sense.

@CassiyJohnson 2 жыл бұрын

Hello! So what I normally do is just discount the item in the size they want to buy only, to the discounted price. Then I just make sure to change the price back after they purchase. You could also make a manual listing starting in Etsy by pushing "create new listing" and add a photo to the thumbnail that just says "custom order". Then you go to "other orders" on Prinitfy and tell them which item in which size the person wanted. Hope that makes sense!

@Fizziepop 2 жыл бұрын

Hi Cassiy! Love your videos, you give the most amazing content I find myself looking forward to every one, and re-watching lots of the older ones just to take it all in! Thank you much! I have one question about trademarks though that's been worrying me for a while now - for an example, "Wifey" is trademarked for shirts, but could I still put something like "New Wifey" on a shirt? Or is the trademark only in play if I put "Wifey" alone? I realize I should probably be asking a lawyer for legal advice, of course, but hoping you could share your experiences. Thanks!

@CassiyJohnson 2 жыл бұрын

I wish I had the right answer for you, I just avoid using trademarked words at all just in case. Unless it's something super common like "thankful"

@levelzmedia4015 11 ай бұрын

That is insane....WIFEY is trademarked!? What about Hubby? That's a very common word. WEIRD!

@abigailmanu3098 2 жыл бұрын

Hello Cassiy, I’ve been watching your videos and finally opened my Etsy shop. Yaayyyy!!!Am so excited!! Am looking add my second listing and a lil bit confused with how to use print providers on Printify. So if am looking to list a design but the print provider I want to use does not have one of the shirt colors l want to sell my design with. Can I choose multiple providers for 1 design? If possible how do I go about it? I’d truly appreciate your response to my question. Thank you 😊

@CassiyJohnson 2 жыл бұрын

Congrats on getting started Abigail!! I'd try to use just one printer as much as possible because If a customer orders two items, they will be confused when they get shipped separate so you have to remember to see if they are printed by the same people or not and then let them know if they are coming separate. But to do what you are talking about, I would list the colors you want from one provider and then list the other colors by the second print provider in a totally separate listing.

@abigailmanu3098 2 жыл бұрын

Thank you Cassiy!!! Xo 😽

@villynova7720 2 жыл бұрын

Thank you very much Cassiy for another great video!!! I would like to ask if you did any Pinterest ads or just Etsy ads,I am not a social media person and was wondering which way to go about promoting my shop outside Etsy platform.

@villynova7720 2 жыл бұрын

If you could do a video about that I will be grateful 🙏

@CassiyJohnson 2 жыл бұрын

Hi Villy! I ran Pinterest ads once but didn't really see any success from them. I have run Etsy ads in the past plenty of times but only when I already have best sellers or really good sellers that I am just trying to promote even more. You want to get good at SEO and Designs first so you can get organic traffic from Etsy. This is the biggest plus to Etsy, is that they bring so much free organic traffic. So figure out how to do well without ads first and THEN try Etsy ads and you will be a lot more successful!

@AveLyna Жыл бұрын

Hi Cassiy, i really love watching all of your videos as it keeps me motivated. I have started my own Etsy shop with just a 3 sales (from my family :)). I try to add new listings on every chance I have. I also started running sales and see some views and likes but no sales so far ): Just like to ask about the "Save as Draft" in Printify you mentioned in your viedeo. The saved drafts will just be stored in Printify? should not be deleted? Ok that it will accumulate especially if more combo listings will be added? It's just that it will appear as many draft listings in Printify. Thanks again Cassiy :) .

@woofwoof5250 Жыл бұрын

How’s it been going!?!

@Hugoandthenightlifebandtx 9 ай бұрын

Thank you ... This was very helpful. I have been so stressing over this refund policy and how it works. Thank you for the great info!!

@lexie1238 Жыл бұрын

Could you make a video for prinifty? And go more into detail about it if someone wants to make any changes in the order what to do step by step

@user-xh3th2qr7p 10 ай бұрын

Hello Cassiy I've been referring to your videos religiously while working on setting up my etsy shop. Is it important to have a shop privacy policy for customers when you first launch. I haven't found any videos on that from you yet. Hope to hear soon. Thank You, Brady :)

@summitsusie 9 ай бұрын

Thank you, I just "opened" my shop and and stressing on how to handle situations like this, even though I have "no returens/exchanges" turned on. I have a questions about the link you send to the customer for purchasing at cost. Is it a link to Esty or Prinfity?

@mags8778 Ай бұрын

Do they have the size labelled in the t-shirts? Thanks!

@Emorine Жыл бұрын

wow great tips!

@CassiyJohnson Жыл бұрын

I hope this video was super helpful for you!! Thanks for watching!! ❤️

@rcaunhyerc Жыл бұрын

Hi Cassey, so helpful! how do customers pay you the discounted price after a complaint?

@CassiyJohnson Жыл бұрын

I just change the price for the size/color they want in the listing and then change it back after they purchase it!

@crystxl785 2 жыл бұрын

Thank you so much for your videos Cassiy! I'm just starting out on Printify/Etsy and you've helped a lot. I have a question about sales tax. Do I need to manually add sales tax to my listings, or does Etsy take care of it? I sold a shirt to someone in New York, and no sales tax was applied

@CassiyJohnson 2 жыл бұрын

Etsy takes care of all of the sales tax for you, you don’t need to worry about this at all ❤️

@crystxl785 2 жыл бұрын

@@CassiyJohnson okay, thank you so much! ❤️

@Jerry.esp33 Жыл бұрын

Hey Cassiy, how exactly do you send them a link to buy a replacement when the item was to large for them and they would like a smaller size. Is this a custom thing you do on Printify or how exactly do you make this happen?

@KristenMarian Жыл бұрын

I'm confused by the EU returns policy. How do I now if I'm required to offer one? Can it be offered only for customers in the EU? More information about how you handle this would be so appreciated and helpful!!

@shellolove27 Жыл бұрын

Hello I was just wondering how do I go about covering the shipping cost for the customer? They received the item and the ink was blending with the sweater color. Thank you so much

@loveleeandblessed Жыл бұрын

Thank you so much for sharing. Your videos have really helped me learn a lot about this process. I will be launching my store shortly, can't wait to share my success! Jesus loves you, God Bless!

@CassiyJohnson Жыл бұрын

Congrats on getting started!! Thanks for watching! Can't wait to hear about your success!

@zebeard6561 Жыл бұрын

The Bomb!!!!!!

@mindymcbride6044 Жыл бұрын

Hi Cassiy. Thank you for this information! When you send them the new link with the discounted price how does that work exactly? Do you mention to them that the link is valid for a short time? It seems like I'd have to do that so I could set a reminder to go back and change the price. I appreciate all your help!

@CassiyJohnson Жыл бұрын

So yes I would change the price of just the one variant and send them the URL link to the listing. You just open that listing up in a new page on your computer and just copy and paste the search bar info into a message for them. Then just once you see the order comes through, which normally is pretty quick, then just change the price back. I also send all messages I am done with to the archive, that way the only message in my inbox, are things I need to follow up on later.

@scarlydesigns Жыл бұрын

@@CassiyJohnson Quick question, what if the customer doesn't order right away or within 24 hours? Do I give them a warning the price will be changed back in 24 hours or something? Reply

@ranaabid2918 Жыл бұрын

Well done 👍

@CassiyJohnson Жыл бұрын

Thanks for watching, Rana!!

@businesslady34 Жыл бұрын

Thank you!!!

@itsadrianasworld3379 Жыл бұрын

Hi Cassiy! How do you handle rush order requests?

@Ayneebug Жыл бұрын

Hello! I love all your videos Cassiy! I just opened my own print on demand shop and all your videos are very helpful. But I have a question, I know this video is 6 months old at this point, but when you did the example to have the customer just pay the difference for the new size how did you go about doing that? I imagine you didnt change the price in your live listing seeing others could take advantage of that so how would you do that?

@CassiyJohnson Жыл бұрын

You could do this by creating a listing with just a photo that says “custom order” or “replacement order”, or just change only that size/color in the listing for them to purchase. It’s not super likely someone would buy it at the exact same time. Whatever works best for you!

@Ayneebug Жыл бұрын

@@CassiyJohnson great thanks so much for that! =)

@xlXJynxXlx Жыл бұрын

Do you happen to have a video on like expense reports and stuff? Like things you need to keep track of to file taxes on? I’ve wanted to start a shop but my lack of knowledge with numbers hold me back 😭

@CassiyJohnson Жыл бұрын

Yes I did a whole video on how to track that kzfaq.info/get/bejne/g8Vgq7WY0869oqM.html hope it helps!!

@user-zy5ix8jf2n 4 ай бұрын

Hi Cassiy! I recently had Printful reach out to me because the customers package was returned to them due to invalid address. They can reship the item but they will charge me additional shipping fees. Would you make the customer cover the additional shipping fees?

@CaliberDawn 9 ай бұрын

Do u recommend offering shipping out of the country?

@awesome155 Жыл бұрын

Hi Cassiy, thank-you for creating this very helpful videos. I was wondering when you create a new listing for a customer as a replacement. Do you need to pay the etsy fees again or etsy will refund you if the customer decides to pay the cost of the second shirt the 15.96 in your example?

@CassiyJohnson Жыл бұрын

You would pay Etsy fees on any purchase on Etsy so you need to factor that into your decision. I usually charge a little bit less than the item costs total including Etsy fees because I already got the profit off their first sale but that's totally up to you what you would like to charge!

@awesome155 Жыл бұрын

@@CassiyJohnson Thank-you so much for being so helpful. Happy Holidays!

@regeneratedlady8808 Жыл бұрын

This is probably off subject but I need help. I’m totally new at this & got 2 orders. Then I was notified by supplier they don’t currently have this item in stock. I want to change the POD provider to another shop that has this item in stock. How can I do this? Appreciate any help you can provide.

@vazquezanne5055 8 ай бұрын

Hello, Thank you for your videos. I want to expand my countries to more than the US, but I do not want to deal with the EU/UK policy. Is there a way to not send it to them while sending it "everywhere else," or do you think just domestic shipping can help my store grow without the other country profile? Thank you in advance.

@user-jn4bq4nz4m Жыл бұрын

Hi Cassiy - I made a bunch of coffee mugs with .png images -- ordered some to check them for myself, and the image is crooked! It's just not level. The maker of the mug is "District Photo". What do I do?

@mikee33oo 11 ай бұрын

6:34 entirely, you should give a single use discount code, so they have the chance to give it to their friend along with the extra shirt, better yet, split the discount into 2, one for the repurchase and one for extra

@yamitf77 7 ай бұрын

how would you post a link for purchase just for the specific customer so no other will make the purchase?

@Jasmine_moss 2 ай бұрын

Can you tell us how to up charge when buyers request personalization? Can I add personalization as a variation and have that variation cost 5.99 ?Or do we just price all our items as if they are personalized?

@arkikali5632 Жыл бұрын

Hey, Cassiy! Do you sell in the EU or just US? I ask because Etsy is saying you have to allow returns in the UK? I'll scroll through the comments and see if anyone else asked this. Thank you!