It really useful in my work place, Absolutely agreed and will apply with my carrier also share with my team member. Thank you.

Even though I'm trying to be calm and helpful I'm at this point now that I feel burnt out and I've been a cashier only for a month

Wtf. I’m sorry but any logical person just wouldn’t go off like that if we were random strangers in the street. Truth is employees in this era are nothing but robots and it’s all about the profit, which means they make it okay to be belittled and harassed when we really should not tolerate it at all. As a shift lead I do my part to make sure that customer has great service but once that person becomes rude and irrational then they can go to a different store and harass someone else. And I’m not even rude about it either. I nicely explain we don’t tolerate that here and that I’m more than willing to help them if they speak to us differently. No kind of money is worth being talked like that too

This culture is exactly why we have a problem in the customer service industry, we apologise after being spoken to like garbage and now it’s just considered acceptable for people to be unnecessarily rude, well I certainly won’t tolerate it, I simply explain that to the customer that if they’re going to continue speaking that way they will have to leave. I’m over it.

Sometimes where I live in LOS ANGELES people are so entitled. I offer the solution and they say mean things. They don’t appreciate us as front line workers. This was video helped me. Thanks. I shouldn’t take this personal when the next person yells at me. I cannot wait to upgrade to another job that has NO costumers.

This is more for angry clients, rude clients are different

I’m watching this video because every time someone is rude to me I automatically start crying

The problem is that sometimes is not as easy as saying "Oh yeah, we will ship you another product for free and remove this and that charges". Where i work i have to request permission for EVERYTHING and sometimes getting a little tiny credit can become a huge deal, not even mentioning shipping something for free or removing charges past $100. That stresses me out a bunch, i wish i had that authority to move stuff around in a way that felt aunthentic and under my criteria. :/

I don't deal with them. I just help someone else. 😎 straight thuggin.

Happened to me yesterday. Customer got mad bcuz I couldn’t hear him

This KZfaq channel should have way more subscribers

"Let them vent" ... isn't that just condoning and rationalising rudeness?

I did this they got more mad...

What if trying to listen and addressing the concern doesn't work...sometimes people are just sheerly difficult. How do you deal with customers who are just relentlessly rude?

Simply be a doormat is what this video suggest. I rather have Gordon Ramsey deal with the costumers

Why don’t we roast them instead lol :)

Came for the educational purpose, watched it twice just because of the cute looking characters.

it’s my first week i so worn out. i try to stay calm but it’s exhausting when they’re rude

Service workers are like a lightbulb attracting blood sucking mosquitos. Except those mosquitos are the 3 types of people... narcissists and the mentally ill wanting to cause harm to someone to vent... the privileged who have never worked a job where their patience was tested...the physically ill who are in pain and cannot serve themselves.... Thinking of it this way saved my sanity because I realized that patient, sane, healthy down to earth people typically serve themselves and make up a minority of people drawn to retail, hotel and restaurnt. I pretend my restaurant is like a hospital cafeteria, it is not my duty to argue with anyone who is sick or to change someone's mindset. Im not here to prove anything to anyone, because not even a doctor can cure their ignorance. .. however, i can give them the food and make money which is what it all boils down to. 😉

I think once the customer gets verbally abusive and calling people "moron" they have crossed a line. A person can very well be frustrated - who hasn't. We all know what it feels like when a business makes mistakes etc. But once a line is crossed to harassment and bullying , the customer can go outside and find a pile of rocks to kick.

I agree with my boy...GET ME MY GOT DAMN PART!!! 🤣🤣🤣

I just tell them what they want to hear and say everything is going to be alright . Which it really will , but sometimes there are processes and systems in place that take longer than what the cx wants and you can only do so much especially when you have limited resources at the customer facing Level. So yes listen let them vent and if you know deep down you won't be able to resolve the issue on the spot . Tell them what they want to hear assure everything will be alright and bail while still doing what they ask it will just take longer . I personally am not going to be a punching bag for them anymore.

What i hate is when the manager try to fix the problem and later make mad at his employees. Government need to make a law so employees can have better days and not get upset with the world, the people

This is a very great tip

When the customer left and didn't pay, but the food was being prepared, is that considered a loss? When the customer is intentionally breaking glassware, is that cosidered a loss? Should restaurants have bodyguards and good security no matter how small it is because waiters can't act like bodyguards because it's not their role?

And if it doesn’t work…tell them to get out of your office or hang up the phone lol

I work at the tills and I had a customer out of nowhere gave me a hard time, he was rude, entitled, patronizing and sarcastic (more so than the average customer) all while I was trying to be nice (I even gave him a free bag cause our carrier bags are expensive and really poor quality and he had quite a lot of heavy stuff). All throughout as I was processing the stuff he bought, I swear he was trying to get me mad or get a reaction or something. What can I do? I wanted to give a comeback so bad but I'm still on provasion lol. But also just made the situation worse. Its so disheartening working when you have to deal with people like that but hey that's life for ya, full of a hols and d heads.

The customer shouldn’t be venting it’s typical bullying behaviour

0:23 He said *vent* amogus reference Hahahahhaha

So what do i do if they just insult me for no reason or are purposefully trying to disturb the peace in the work place? Or what do i do if the problem was there fault and not mine?

I'm sry but I'm not getting nearly enough paid to do deal with bs like this

wow.. disagree with the opening.. Why are we assuming that the employees did something wrong to start? Cause someone made a mistake and then someone else made a mistake? Nope , some people are just naturally rude.

It's really distasteful of them though. Even if there's an actual valid concern, there should always be a level of politeness when addressing the workers/employees of any establishment. It creates an environment of equality and it helps the people servicing to find solutions. Venting that includes cursing and insults to the workers, should never be welcome no matter the mistake. If the worker is expected to be professional, so does the costumer in order for work and transactions to go smoothly. It's not a power game, it's not therapy sessions for clients/costumers, it's a professional transaction and personal feelings should be addressed in a better manner.

I don't understand your accent..someone help me pls..What he say this question answer..

Hi marketing class 7th hour Howelli Highschool

i think this is missing a polite and calm request not to be insulting... i still wanna help but dont call me a moron, Brenda....

Do I need to have a fake accent ?

With my job, if the cx is talking to me nothing will make them happy & there is nothing we can do to fix it. I work for a 3rd party and I’m just the middle man. I get called everything but a little blue bicycle and I have to sit there and allow it. People just need to learn respect. And if you’re someone who acts like a jerk and takes it out on people just trying to make honest money 🖕

This is so false lmfao. Just because a customer is angry or rude, it doesnt mean someone made a mistake. Most of the time customers are just entitled brats.

This routine gets old. It's literally rinse and repeat. I just wish people/customers/ the other folks floating on this rock in space would just get it. "I'm going to escalate this," says the upset party. Ok.. and the next level/ sup/ manager/ whatever their title is will do the same thing. Ugh