How to Install | PETLIBRO Dockstream App Monitoring Fountain

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Жыл бұрын

Watch this getting started video to learn:
- How to install
- Where to download App
- How to connect with the App
This video will cover everything you need to know about setting up and how to get started!
If you need further help, you can email PETLIBRO at help@petlibro.com

Пікірлер: 42

@omgxolivia 4 ай бұрын

The instruction manual was useless so thank you for posting a video

@sallyrosenbaumfineart5724 10 ай бұрын

I was going crazy trying to connect……FINALLY I realized there are two APPS and I had the LITE version that didn’t recognize it…when I uploaded the other app it was SO EASY…..I have two fountains …they are a god send…..I’ve had cats all my life and their breath was awful…hardly ever drank water…..developed kidney problems at around 10….ish….NOW with the fountain my cats drink so much! AND THE bad breath is gone and I expect much better longevity

@PETLIBRO 9 ай бұрын

Thank you for loving the fountain even though APPs cause you inconvenient, which we are so sorry about. We are so glad and happy the fountain helps your cats living a better life😀

@xXDarklyAngelXx Жыл бұрын

Okay, yeah, the instructions manual did not tell me where the white flitter went and I was confused on where the heck it went...

@PETLIBRO Жыл бұрын

Sorry for any misleading if it might happened. 😔 We would take your feedback into consideration about revising the manual. If you need further assistance, please contact help@petlibro.com

@lixinmiao5374 10 ай бұрын

Lol，same here

@mckullataylor 7 ай бұрын

This was exactly my problem too

@user-pz4tt1oo4p 6 ай бұрын

Same here. Looking at youtubes. The manual doesn't explain how to get filter in and where the camera is located. This process is so frustrating!

@playstatixn 5 ай бұрын

01:45

@noelita182 15 күн бұрын

Does it need to be plugged in all the time cause I’m trying to figure that out

@vanessabahcecioglu291 11 ай бұрын

I can’t connect it to the app it says no device found even tho my phone is right next to it and it’s working. I also can not connect it manually because it’s says to press a stupid Wi-Fi button on the fountain but there is no button

@PETLIBRO 11 ай бұрын

Sorry about that! Maybe re-plug might help. For further help, please email help@petlibro.com, thank you!

@user-pz4tt1oo4p 6 ай бұрын

Yes, same here!

@ericcampbell9326 10 ай бұрын

Do you have to calibrate again when refilling/cleaning the fountain or simply clean and refill and when you place it back on it will recognize that water has been refilled?

@PETLIBRO 10 ай бұрын

Thanks for contacting us. I'm very sorry if our instructions were not clear enough. Please note that after the first successful calibration, the fountain does not need to be recalibrated for cleaning or water changes as long as you do not reset the fountain or initiate a recalibration. After cleaning or replacing the water, please wait patiently for a period of time (several minutes) for the base to recheck the amount of water in the fountain. Should you have any other questions, let us know. Have a great day!

@user-pz4tt1oo4p 6 ай бұрын

I can't get the white part off to add filter and can't connect either.

@PETLIBRO 6 ай бұрын

Hello, we are sorry for your inconvenient experience. Would you please email help@petlibro.com with your issue? They will be able to provide professional assistance. In addition, please ensure you are using the correct Petlibro app to connect!

@haileytremaine2655 Жыл бұрын

I was able to go through the whole process of setting it up, but I’ve seen no water flow and it’s been over 10 minutes. Any troubleshooting tips?

@PETLIBRO Жыл бұрын

would you mind emailing help@petlibro.com? Support team would be glad to support!

@brandoniaas Жыл бұрын

Does this work while not connected to the charger? One of the main reasons i bought it, but it immediately turns off once i unplug it? Probably will return if I cant do this. Also the app doesnt record anything? I feel like this things defective put of the box or Im missing something major.

@PETLIBRO Жыл бұрын

This one need to be be charged all the time. For further help, help@petlibro.com can get your back❤

@CaRuCCi86 Ай бұрын

How does the water come out?

@nnnn-wn3bl 18 күн бұрын

Nice ! (: I’m not sure why everyone’s upset lol

@anita64 11 ай бұрын

Is this water fountain for sale in the Netherlands?

@PETLIBRO 11 ай бұрын

Thank you for asking! So far we are not selling this fountain in the Netherlands😥

@dvs3813 7 ай бұрын

There’s literally no info onto where the white filter goes. Do I just leave it in the bowl and set it next to the fountain??

@playstatixn 5 ай бұрын

01:45

@christopherdowling1478 2 ай бұрын

So now I have to have two apps? Feeder on libro lite and the water fountain on libro? Ridiculous. Don’t get me wrong. Great products but come on. Two separate apps? Feeder won’t recognize on libro and water fountain won’t recognize on lite.

@vagnerborges5771 11 ай бұрын

Hello i buy the fontain in amazon but when i open the app to find the device they cant find they appear only others device no the fontain

@PETLIBRO 11 ай бұрын

Sorry about that. Would you check the app is PETLIBRO instead of PETLIBRO LITE? We actually have two apps but only PETLIBRO would work for this fountain. For further help, support team would love to assist, please email help@petlibro.com