Shreyas always brilliant!

The stack rank concept falls apart a bit for a big and broad enough B2B company where the issue at hand is the number one thing for your area but this customer is also talking to other product managers at your company about their number one issue with those parts of the product/company. You may have your own local ongoing stack rank, but that customer will still get distracted by other things outside your purview, and perhaps even that of that particular representative from that customer because they may not even have the full picture of what’s going on at their company. Never let your sales team or their customers LARP as product managers. They know all about their problems, but don’t let them get into solutioning.

This is super helpful. Thank you so much for sharing.

Hi Shreyas! Is customer problem stack rank different from customer pain point prioritisation, a widely popular term i have seen used in the industry. Any nuance i might be missing?

Thank you for the focusing illusion. Even focusing on the focusing illusion would be a focusing illusion as well. 🙂

perfect