WALLY R

Disabled fac

WALLY R

I forgot my code and I don’t have the main code

@@jamiehouston3120 Thanks !

I don't know about that... 😂

😂

😂😂😂😂😂

To add additional clarification, if you use a single hand it must be the right hand

😂😂😂

Glad to hear this! Thanks for being a part of the Schlage family.

@Roland Orr Hi there. Thanks for reaching out. Yes, you need to change the codes. You can also have it rekeyed by a locksmith since you aren't sure if the previous owner has one or not. Let me know if you have questions. Thanks, Jenny.

A. Change the programming code (1:00): 1. Enter programming code 2. Press the Schlage button, then the number 3 3. Enter new programming code 4. Enter new programming code again B. Add a new user code (2:59): 1. Enter programming code 2. Press the Schlage button, then the number 1 3. Enter new user code 4. Enter new user code again C. Delete a user code (3:38): 1. Enter programming code 2. Press the Schlage button, then the number 2 3. Enter the user code 4. Enter the user code again D. Disable all user codes (4:33): 1. Enter programming code 2. Press the Schlage button, then the number 4 E. Re-enable all user codes (5:02): 1. Enter programming code F. Erase all user codes (5:12): 1. Enter programming code 2. Press the Schlage button, then the number 6 3. Enter programming code G. Require valid user code entry for locking deadbolt (6:02): 1. Enter programming code 2. Press the Schlage button, then the number 7 H. Restore default settings (6:34): 1. Disconnect the battery 2. Press and release the Schlage button 3. Reconnect the battery 4. Press and hold Schlage button 5. To reprogram lock after reset, enter default programming code I. Turn sound on/off (7:03): 1. Enter the programming code 2. Press the Schlage button, then the number 5

TJSlinkerton69 Thank you!

How

Kakakakaka caio Teixeira

@@vitaum69 exato

Hi, Daryl. Thanks for reaching out. Sorry to hear you are having issues. Here is our manual for troubleshooting. You can also reach out to us at consumerschlage@allegion.com or 888-805-9837 and someone can assist you as well. Thanks, Jenny. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf

The same thing is happening to me. Wjat a cop out answer from the company.

@@TheFishWitch Hi there. Thanks for reaching out. Have you tried a factory default reset? Try that (be sure to have your default programming codes, as the reset will take you back to these) and if that doesn't work, you can contact us at consumerschlage@allegion.com or 888-805-9837 and someone can assist you as well. Thanks, Jenny.

@@SchlageLocksOfficial I’m having the same issue; the lock thinks I’m putting wrong 4 digit code in. Please tell me what to do differently. I don’t want to have to do a factory reset. Schlage must know how to enter the 6 digit programming code so that I can change the lock code. If you don’t know, ask a manager or technical person.

Somebody else mentioned that if your having problems with the programming code to change the battery out.

Marcin Tyszka you figure out how to fix this? Having same issue.

@@kylesnyder3167 did work when I wanted to change the code for the first time I unplugged the battery into a new battery in perhaps ducted something to the device. I'll try to figure this out I'll let you know if I find a solution

Same thing for me

Same for me.... 😩

Same anyone figure out a solution?

James, Thank you for reaching out to Schlage support. I am sorry to hear your having issues programming your lock. Please contact us at 888-805-9837 or email us at consumer.schlage@allegion.com reference case CAS4317560 for further assistance with programming your lock.

@@SchlageLocksOfficial thank you, I will do

Same issue. Will not accept the program code.

Hi, I am sorry you are having troubles programming your lock. A factory reset will resolve your issue but will delete all codes expect the default when preformed. Here is our video link on how to preform a factory reset on your lock, kzfaq.info/get/bejne/jLujgaakrtbOd6c.html. Then you can continue the programming steps for your BE365 deadbolt. Thank you and have a safe day, Kat.

@@SchlageLocksOfficial i ended up figuring it out. For some reason the door needed to be closes, dont understand how it would know but it ended up accepting the 6 digit code. Thank you

We are so glad to hear you were able to program your lock. If you run into any further issues, please email me at consumerschalge@allegion.com, or give us a call at 888-805-9837 and I’ll be happy to help. Have a safe day! Kat

Então kkkkk

Hello, thank you for reaching out and we do apologize for the delay in response and issue you have experienced. We suggest performing a reset on the lock with a new Duracell 9V alkaline battery. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.

Most models of Schlage keypad locks also allow use of regular keys, and two keys come with the lock. Any locksmith can easily revise the lock to accept any Schlage style key you may already have. Mine charges me $25 to match a keypad lock to my existing key.

I believe this one only comes with 1 key

Karen Smith, if you do not program the lock, then you can open the lock using either of the two default codes shown on the label. You can also use the key, if you have it with you. I have several Schlage keypad locks on my property. When I buy them, I take them to the local locksmith, and have the keylock changed to accept the key I already have for all other traditional locks on the property. ALL of my locks are Schlage, and ALL are keyed alike so I only need to have one key.

Tb KKKKKKKKK

Hi there. Thanks for reaching out. Sorry to hear your are having troubles. This likely means you have the wrong programming code or aren't in programming mode. Please reach out to us at consumerschlage@allegion.com or 888-805-9837 and we can help you out. Thanks, Jenny.

Hello, thank you for reaching out and we apologize for the confusion. The lock can hold up to 19 codes. If you had 19 codes programmed and delete 4 you could add 4 more as there would only be 15 codes valid at that point. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

Hi there. Thanks for reaching out. This is not a smart lock, so it doesn't have remote programming capabilities. Let us know if you have any other questions. Thanks, Jenny.

Take it apart the programing code is on the inside on a sticker

Hello, Unfortunately, the BE365 is not a smart lock and cannot be programmed remotely. Any programming changes would need to be done at the location of the lock. I do apologize for any inconvenience.

Roger, Thanks for reaching out to Schlage support. The issue your having can be resolved by a cam correction. Please see video attached on how to correct your cam. kzfaq.info/get/bejne/e72jfdSdvbfPZKM.html

Hello, Thank you for reaching out! Yes, the lock can be programmed to lock without entering the code. This would be the turn lock feature in the programming guide which I have linked below from our website. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/237800341.pdf Please dm us if you have any questions or require any further assistance. :)

anne marie Dicredico if you lost your instructions manual, it should be located on the inside of the lock itself. Just remove the lock and you should find a sticker with the programming code on it. I hope it helps!

got it thanks

John Smith what if there is no code on the lock either? is there a master reset code?

Pat P unless someone has removed the sticker themselves, it should be there. I'm not aware of any master reset codes. You could try contacting the manufacturer directly - they might know a trick of some sort. Good luck

how do I reprogram without the original code

Hello, I do apologize for the issue you are experiencing. We provide two programming stickers. One on the user guide and another on the back of the exterior keypad. Unfortunately, if the stickers have been removed/disposed of you will not be able to reprogram the lock. I do apologize for any inconvenience.

Thank you for reaching out! It sounds like the code may have already been changed. We recommend performing a reset on the lock then following the steps to reprogram. I have provided the reset steps below. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com. With the door open: 1) Disconnect the battery 2) Press the Schlage button on the keypad once and release 3) Reconnect the battery and quickly press and hold down the Schlage button ( the keypad should turn blue and you should hear a long beep) 4) Enter user code A from the programming sticker on the keypad and the Schlage button should flash green

Kevin, Thank you for reaching out to Schlage support. I am sorry to hear your having red light 4th number with your BE365. The keypad needs factory reset to correct this issue. Please contact us at 888-805-9837 for further assistance. Katie

Hi there. Thanks for reaching out. Sorry to hear you are having issues. Here is our manual for troubleshooting and performing a factory default reset. (Be sure you have the default programming codes on the sticker inside the lock before resetting.) You can also reach out to us at consumerschlage@allegion.com or 888-805-9837 and someone can assist you as well. Thanks, Jenny. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf

Thank you it worked 👌🏼☺️

Hello, Thank you for reaching out to Schlage. I am sorry that you are having issues finding your programming sticker. We only have two locations for the programming sticker. One is on the user guide and one is under the keypad assembly of the lock. If you don't have the user guide and the sticker was removed, then lock will need to be replaced. We do not have master programming codes for our locks. I apologize for this inconvenience. If you have other questions, please contact us at 888-805-9837 or email at consumerschlage@allegion.com and anyone can help. Thank you and have a safe day, Kat.

Hello, Thanks for contacting Schlage. If you are unable to use the 1-touch locking, then this could be an installation issue. Please contact a Schlage support representative at consumersupport@allegion.com or 888-805-9837 and any agent would be happy to help assist to resolve your issue. Thank you and have a safe day.

I think the cam inside isnt set correctly or did not set it up correctly.

Hi there. Thanks for reaching out. It sounds like the lock has not been set up correctly. You will need to repeat the installation process. Ensure the cam and bolt positions are correct, as referenced in the installation instructions. Here are the installation instructions if needed: www.schlage.com/en/home/faq.html?id=128779. You can also reach out to us at consumerschlage@allegion.com or 888-805-9837 and we can help you through the steps if needed. Thanks, Jenny.

Hi there. Thanks for reaching out. No, it will not work with WYZE. Thanks, Jenny.

+painfullyhonest same here. Did you find a solution?

+Kurt M I did. Was on the line with a schlage representative. They walked me through making sure the arrows are facing each other by turning the cam while the bolt is retracted. Their thinking was that it was backwards and just needed to be readjusted. No luck though. Reset the cam. did a hard reset with taking the battery out. They ended up assessing there was an internal error and sent me a new one under warranty.

+painfullyhonest same here. I just got off the phone with Schlage. Took some waiting time, but once I got a tech on the line it was easy going and quickly fixed. Smack in the middle, between the two bolts that hold the front and rear together is a little oval shaped plastic piece. I had it in the wrong position. Re-aligned it and it worked fine. Less than 5 minutes of work.

you need to make sure when you install it that when the metal stick is inserted through he hole the tab around it has the arrow pointing in the correct direction so open it back up and adjust the install

Hi. Thanks for reaching out. Please see the bottom of page 12 for instructions on how to enable lock & leave. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf. Let us know if you have questions. Thanks, Jenny.

@@SchlageLocksOfficial This doesn’t work. This is what I was always trying. It seems to only disable ‘lock and leave,’ not enable. I push ‘7’ and it stays on disabled setting.

Hi Richard, Thanks for reaching out. I'm sorry that you are having trouble with this. It sounds like there may be an issue with installation. Please call us at 888-805-9837 or email us at ConsumerSchlage@Allegion.com and reference CAS3004031, and we would be happy to help you with a resolution. Thanks, Kat

@@SchlageLocksOfficial I am having the same issue! There is nothing wrong with the installation process. I spent hours trying to enable it but it doesn't work!

Hi, thank you for reaching out to Schlage Support. I am sorry to hear you are having issues with your lock. This might be an installation issue. If you can contact our support team, we would be happy to further assist with your issue. You can email us consumerschalge@allegion.com or give us a call at 888-805-9837 and we’ll be happy to help. Thank you, Kat.

im having the same issue right now did you ever fix it?

Hi, Rose. Thanks for reaching out. Did you check for the programming sticker on the inside of the keypad portion of the lock? Unfortunately, without the programming code you won't be able to change any of the previous codes. Let us know if you have questions. Thanks, Jenny.

@@SchlageLocksOfficial so its trash. Thanks

Hi there. Here is a link to the user guide. Let us know if you have questions. Thanks, Jenny www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf

Hi there. Thanks for reaching out. Sorry to hear about this. You can contact us at consumer.leads@allegion.com or give us a call at 1 (888) 805-9837 and we can help you out. Thanks, Jenny

No. You must hit the Schlage button and turn dead bolt

Hello! I am sorry to hear you are experiencing issues programming your lock. If the lock won't allow you to enter your full 6 digit programming code you will have to factory reset your lock prior to programming. Here is a link to our KZfaq video for this process. Please let us know if the issue persists after. kzfaq.info/get/bejne/jLujgaakrtbOd6c.html Thank you for being a Schlage Customer and have a safe day! -Alex

Hello, You would need to contact a local locksmith to rekey the cylinder and provide a new key. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.

Hi Weldemichael, At 0:40 seconds in the video it shows how to locate the default programming information. Is that sticker missing from the underneath side of the keypad, this would require removing the keypad from the door to access it. If the sticker is not there, unfortunately we would have no alternative for locating that information, and would recommend replacing the lock.

@@SchlageLocksOfficial thank you for the information the sticker is still there but 6 digit programming code is erased

Hi Weldemichael, thank you for replying. I'm sorry to hear the programming code was erased from the sticker. Unfortunately without that information there is no way to reprogram the lock. Our apologies again for the inconvenience this has caused.

Hello, I have linked below the user guide available off our website. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf

Hello, Thank you for contacting Schlage Support. I am sorry to say that we don't have Spanish videos or buttons. We do have some Spanish instructions to send to consumers. Please contact us at 888-805-9837 or email us at consumerschlage@allegion.com and we would be happy to help. Thank you and have a safe day, Kat.

Hello, Thank you for contacting Schlage. I am sorry the original owner didn't provide the user guide for this lock. Each keypad lock has its own unique programming sticker. This adds another security feature we have for the lock. We do not have a list of codes or a master programming code for our locks. This is why we provide the customer with two locations to find their default codes. One, is on the user guide. Second, is under the keypad side of the lock. If bother of the programming stickers are gone, then the lock will need to be replaced if you want to use the key. I apologize for this inconvenience. If you have other questions, please feel free to call us at 888-805-9837 and any agent would be happy to help. Thank you, Kat.

This is described in the video, and involves resetting to the factory defaults by removing the battery along with a specific button sequence. Better yet, don't use a keypad lock if you can't reliably remember a 4 digit code.

Huey-Lin Lin . Glad you mention that! I guess I better keep the key with the instruction book in a different place since my garage has only the one door.

I have the same problem right now. How did you get to unlock it?

Hello, I have linked below the user guide for the BE369 and FE599 models. www.schlage.com/en/home/faq.html?id=128844 Have safe day!

Hi there. Thanks for reaching out. All of our smart and electronic locks are tested against the elements, including rain. While we don't recommend our locks be used on gates or doors in which the interior housing of the locks is completely exposed, as long as the interior portion of the locks is on the inside of the house/building, it is good to go. Here is a blog with info on how the locks stand up to the elements. Let me know if you have questions. Thanks, Jenny. www.schlage.com/blog/categories/2018/11/schlage-smart-locks-and-mother-nature.html

Reyna Paredes did you twist the inside locking knob? Be careful with that ! I have had people twist it to 'unlocked' and unless you check the door handle when leaving it might be unlocked, like in your case.

Reyna Paredes lock the door first

Reyna Paredes did you get your lock to not do this. I have the same issue.

The troubleshooting guide says this is because the lock was not installed correctly and thus is not secure.

How you fix that problem cuz I'm having that issue all I gotta do is hit schlage button

Hi, Alan. Thanks for reaching out. Did you already remove the lock from the door and check behind the keypad portion of the lock? It should be located there as well. If not, please contact us at consumerschlage@allegion.com or 888-805-9837 and we can assist. Thanks, Jenny.

Hi there. Thanks for reaching out. Sorry to hear about this. As mentioned via your comment on one of our other videos, you can contact us at consumer.leads@allegion.com or give us a call at 1 (888) 805-9837 and we can help you out. Thanks, Jenny

Hi, Barbara. Thanks for reaching out. If it is flashing red when you type in a code, then it flashes green and unlocks, this means the batteries need replaced. You can visit page 14 in the user guide for other red blinking issues: www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/23780042.pdf. Let us know if you have questions. Thanks, Jenny.

Error Will Robinson!

Hello, Thank you for replying. Each of our keypad locks have a unique programming code. You can find this code on your manual or on the lock itself. The location of the sticker on the lock is underneath the keypad side of the lock, so you must remove the lock from the door to locate this sticker. Once you have the programming code, then you can program your lock like the video shows. If you run into any further issues, please email us at consumerschlage@allegion.com or give us a call at 888-805-9837 and I’ll be happy to help. Thank you, Kat.

BoldSpear only when locked

Hi, Jason. Thanks for reaching out. No, the BE365 does not have an autolock feature. Let us know if you have questions. Thanks.

SchlageLocks my lock don’t have no 6 digit on back it of it

+Valerie Hertz-Kusz The keys that came with the lock will work on the lock when the battery is active or inactive.

Rick Klein Did you figure out what was wrong? I have the same thing

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You don’t need to program it to lock. From outside the door you just press the Schlage button which will engage the lock so you can turn it. After about 10 seconds it disengages.

I have 2 of the same locks; 1 works exactly out of the box in that way, the other does not. I tried resetting the lock but it refuses to lock by pressing the Schlage button. All other functions for both work with no issues.

Call a locksmith, who can either cut you a new key(s) to match the lock, or sell you a new key and then adjust the lock to match. But really, with multiple keypad codes plus the physical keys, you would have to be very careless to lose the keys AND forget all the codes.

Hello. Thank you for reaching out to Schlage. I am sorry that you are having issues programming your lock. Our user codes and programming codes cannot start with the same numbers so the lock can identify the correct codes being used. We would recommend factory resetting your lock and using the original programming code. If you need further assistance, please contact us at consumerschlage@allegion.com or all us at 888-805-9837 and any agent can help. Thank you, Kat.

Press the Schlage button and all the buttons will light up.

KKKKKKKKKKKKKKK

Works just fine in Fairbanks

@@redeemtheexhile Not Canada.