Can i recieve money if i live in Pakistan?

Hey Bridget 👋 Thanks for your feedback! If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

@@Wise The only bad thing is the app interface you're using is completely different than what's shown on mine. So now that I've gone back in none of this will work. :(

As this video was posted last year, you might see some slight differences in the UI, but in broad strokes it should be much the same 🤔 With that said, if you're having issues, our support team would be happy to help out, so be sure to get in touch via DMs on Facebook, Twitter/X, Instagram, or via email/phone call using the link we shared previously.

Hey there 👋 Yes, when you request money, you create a link to share with the sender. We'll show them the details they should enter while sending money. To be able to use this feature, you'll need to have an open Balance and enabled account details. We explain this in detail here: wi.se/request_money For receiving money without sharing account details, if the Contacts on Wise feature is enabled, other people who know you can sync their contacts, and you’ll show up in their Recipients. If you've marked a primary account, then we'll show them the details of that account. If the Contacts on Wise is enabled, we’ll find a match to your Wise account - you'll also need to have an open Balance for this. More info here: wi.se/receive-without-account-details Learn how to mark a primary account here: wi.se/set_primary There are no fees to receive payments using your account details, except for receiving USD domestic or SWIFT wires and CAD SWIFT payments. You can find more information in the links above. Feel free to contact us at wi.se/contactus or on Facebook, Twitter/X or Instagram, if you have further questions.

We're happy to have accompanied you, Brock 💚

Hi. Please reach out to us for further assistance at wi.se/contactus. 💚

Absolutely, Ahmed! Use your digital cards to pay with your mobile wallet in-store or for online payments. Here's how to start: wi.se/wisedigitalcard_

Hey there. In your case, it may indeed be a good idea to open an account with us, in order to receive these funds. With that said, please note that even though you may be situated in Canada, that you'd be able to receive USD, in a USD balance in your account with us, by sharing your account details with this foreign company. So for more info on how to open a balance, go here: wi.se/openbalance - and to learn more about receiving funds from third parties using your USD account details, click here: wi.se/howdoiuseusdaccountdetails Furthermore, it should in fact be possible for this company to send you USD to your CAD bank account using our send money feature, but keep in mind that in this case, a conversion would take place, which would come with a fee set according to the mid-market rate: wi.se/midmarketrateinfo - and if you'd have opened a USD balance in your account with us, then you'd be able to receive USD directly, and without a conversion having to take place first. We hope this clarifies things a bit. But please feel free to send us a PM, or DM, on Facebook, Instagram, or X. We'd be happy to help you 💚

Hey there. If you don't see an option to open a balance and get account details, this might be because we haven't reached your region just yet. Here are the regions supported for this feature: wi.se/balanceavailability

Hi there, agent here - thanks for reaching out. Yes, this is possible, however you would need to get a USD balance and account details, so that you can share these details with the sender. See the guide here: wi.se/howtoreceivemoney Once this done, you can then set up your external local bank account, as your primary account. Here are the steps on how to do this: wi.se/markprimaryaccount Please bear in mind, that due to operational changes in the US, we've had to make changes to some Wise Accounts, and in this case we've temporarily stopped issuing USD account details to new personal accounts. We're working to fix this as soon as possible, and we'll keep our customers updated on any changes: wi.se/getbankdetails Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram - we're here to help 💚

Hey, Christian 👋 As long as your Amazon Wallet has account details in our supported currencies, we should be able to send money there. We suggest that you reach out to Amazon to see if the can receive money from us. If you have our card: wi.se/getthedebitcard, you can also add it as a payment method to your Amazon Wallet. All you need to do is to follow these steps: www.amazon.in/gp/help/customer/display.html?nodeId=GNQFBWDZJN838JZF If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hey, Laurent! If you're opening a Wise business account, indeed, you'll need to pay a fee when signing up. Check more info here: wi.se/business_fees In case it's a personal account, then it's when you add money to your account as it's explained on this link: wi.se/getbankdetails We have a specialised business team who’s happy to look into your matter, and help further if you have any more specific questions about your account. Please reach out through email or call from here: wi.se/contactus. We’ll get back to you as soon as possible. You might also want to check our Business FAQ from here: wi.se/help Thanks.

Hey there! In some cases, we might need to perform a verification process on transfers that move through us, these verifications are usually very fast, and we'll let you know exactly what info we need from you, but we'd never hold a payment without due reason. More on this here: wi.se/howlongextracheckstake Most of our transfers are done in under 20 seconds, but you can check more about how long transfer takes, here: wi.se/howlongdotransferstake If you need any help, you can DM us to any of our social media channels, Instagram, Facebook or Twitter.

Reply very appreciated by the way :)

Hey there! Generally, if you want to obtain account details, you need to open a balance in one of our supported currencies, and top up your balance using your own external bank account that is registered under your name. More info here: wi.se/getbankdetails_ Also, it sounds like you can't open a balance to do so. In this case, check if you're eligible to open it here: wi.se/balanceavailability_ 🙂

Hi Sru! If you want to receive money, you'll need account details. To get your first set of account details, we'll ask you to: 👉 Add 20 GBP to your account (or the equivalent in your currency). Keep in mind that you can use these funds later for transfers, or you can withdraw too, if you'd like. 👉 Verify your identity. For a better understanding on how to open a balance, verify your identity and get account details, check the following guides: 👉 wi.se/create-a-balance 👉 wi.se/verifyyourid_ 👉 wi.se/getbankdetails_ Also, thank you for the recommendation. We're trying to make videos on all important things and will for sure consider this too. If anything remains unclear, feel free to reach out to us via Facebook, Instagram, or Twitter. Or you can also email/call us using this link: wi.se/contactus_ and we'll be happy to help 🙂

@@Wise thanks this is helpful

Rejections can happen due to many reasons, Emy. The sending bank should have received a reason for the rejection, so it's best to ask them about this. As for where your money was credited, it will depend on how your sender set up the transfer. If they entered your external bank account details, the money won't be credited into your Wise balance. If you'd like us to have a closer look, send us a DM on any of our social media channels (Facebook, Twitter, Instagram), or call/email us here 👉 wi.se/contactus_

Hi, I am having the same problem. Money was recieved according to my transactions but it doesn't show in my balance. How did you fix it?

Hi! You can receive in LKR into your external bank account in Sri Lanka. Check here for more info: wi.se/guidetolkr Find more info on how a sender can use our send money product: wi.se/howtosendmoney Since balances are unavailable, you won't be able to receive money into your Wise account directly. However, if you have an external bank account, a sender should be able to send you money there using our product above. In case you need further assistance, feel free to send us a private message on our support channels on Facebook, Instagram or Twitter/X, and we'll be happy to help.

​@@Wisethank you for this quick reply! I will contact you guys via twitter soon!

You're most welcome! We'll be happy to assist you there once you get in touch 💚

@@Wise hello it seems Sri Lankans can only setup personal accounts, so if I am the receiver, will I be able to receive money from a sender outside of SL?

You don't need to create an account with us to receive money to your external bank account. Only your sender, who is outside of Sri Lanka, needs to create a Wise account to send money to LKR. Just to clarify, if you create a Wise account, we don't support receiving money directly to your Wise account. This is because balances are not yet available in Sri Lanka. Also, only personal accounts are available in your country. Business accounts are not available yet, if that's what you're asking. Feel free to let us know if anything is unclear 🙂

Hi, there! It's possible to sync contacts to find people on Wise and pay them only through their contact info: wi.se/contact-sync-friends However, this features isn't available for business accounts, at the moment. As for the currency, this is set up from the sender's side, so it's always good to communicate with them about the currencies that you can receive in your account.

That's what we do here, thanks for that 😉

Hey there. If you received such an email, please know that unfortunately, at the moment, we’re unable to support this feature for you. If you have other questions, feel free to contact us on Instagram, X, or Facebook via PM, so we can take a closer look at your case and share more info about it. And this is our contact link: wi.se/contactus

Hey there. Receiving money is only available for customers who can open balances, which is currently supported in certain countries. Check here for details 👉 wi.se/balanceavailability_ If you don't see your country listed there and still can't find the option to receive money, send us a DM on our other social media channels (Facebook, Twitter, Instagram), or call/email us here 👉 wi.se/contactus_

Hey, there. If you'd like to receive USD, it's free or low cost for the sender to send via ACH. If your sender is sending via SWIFT, we'll charge 4.14 USD for you to receive it. Your sender will need to check with their bank on the sending fees. We explain more about this here: wi.se/usdbalances To answer your next question, ACH number is the same as ABA number. You can just key in your ACH routing number 🙂

Hey, Usama! We don't accept cheques: wi.se/incompatibleaccountsandcurrencies. Instead, you can share your account details to receive USD via ACH or wire payments. We have a detailed guide on how to use USD account details here: wi.se/usdbalances. Please feel free to contact us at wi.se/contactus if you have any further questions. We'll be happy to help 💚

Hi there 👋 Everyone needs to get verified eventually. Sometimes you'll be asked to verify before you add money and sometimes we'll ask for verification when you're setting up a transfer. It can be different for everyone! Verification does take 1-3 working days to be completed, though, so it might be best to verify your account before you plan on setting up a transfer. More info on verification here: wi.se/getverifiedguide Let us know if you need help with anything else, we'll be here!

Hey, there. Generally, the country account beside the profile icon refers to the currency, and it typically shows up for recent transfer contacts. If someone adds you by email, the currency flag is usually not visible. When you send money to someone, it would show your full name, registered address, but not your phone number. Also, transfer receipts are not automatically sent to your recipient. You'll need to manually download it and share it with your recipient. Learn more here: wi.se/getpdfreceipt We hope these answer your questions 🙂

@@Wise got it. So it stays private thanks.. Another question, Do full name and Wise account holder mean the same thing? is it possible to change it if we aint comfortable showing our name in public? for example our full name matches the national card ie; John Snow. but we only show aliases ie: Snowman etc ?

That won't be possible because the name on your Wise account should match the name on your Identity card - it can't be an alias. It's like when you open a bank account, your info is the same as the one you have on your identity document. For any other concerns, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hey there. We haven't reached Egypt with our card yet, but you can add your country to our list: wi.se/cardwishlist_ This way, you'll be the first to know when we get there.

Hey, Dariusz. There's a limit on the total number of payment requests in a 24-hour period, as these limits allow us to mitigate some of the risks inherent in providing credit services. We explain more about the limits for receiving to your Wise card here 👉 wi.se/receive-card-payment Since you mentioned that you haven't receive half of that amount, could you send us a PM on Facebook, X, or Instagram, along with your membership number? We'd love to have a closer look at this for you, Dariusz. Let us know how it goes 🙂

Great question! If you see the option to open a balance in this local currency, you can convert a sum and hold it with your Wise account. That way, you're not paying conversion fees per ATM withdrawal. Otherwise, you can continue holding your money in your preferred currency, and we'll charge a conversion fee when conversion is needed.

Hey, Lilyella. Unfortunately, this is not a feature that is currently available on our app. If you'd receive your salary on your Wise account you can this KZfaq video for the different ways to receive money, or you can read more here: wi.se/howtoreceivemoney_ Additionally, you can learn more about how to add money on your account here: wi.se/addmoneytoyourbalances_ If you have any other questions feel free to DM us on Facebook, Instagram, or Twitter or you can also contact via email/phone call here: wi.se/contactus_ We're always happy to help 🙂

Our services are available in most countries, including Nigeria, but some of our services are limited there. You won't be able to receive money into your account, or send money to Nigeria, but you can still use Wise to send money in all the currencies we support: wi.se/currencieswesupport

Hey, there! Once a payment is completed, it's not possible for the sender to reverse it - unless there's a card transaction dispute, or you're asking for a refund from the merchant. More info here: wi.se/reversetransaction If you need help with something specific, be sure to get in touch with us via one of our social media channels, or via email/phone: wi.se/contactus

Hello there 👋 There are no fees to receive payments using your account details. We share some more info here: wi.se/paymentrequest.

Hi, Binil. While it's possible to create an account in the UAE, however, our features are limited. And that includes opening a balance and getting an account details to receive payments in your Wise account. It's currently available to these countries/regions listed here: wi.se/balanceavailability Rest assured that we’re working on improving our services to provide a localized experience to our customers. While we can't provide you any specific timeframe, but should there be any changes, we'll keep our customers in the loop. Alternatively, you can add an external bank account as primary to receive money into. More info about this here: wi.se/markprimaryaccount We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hi 👋 We don't offer bank account details for DKK, NOK nor CHF, so it wouldn't be possible to receive money in those currencies unless the sender is also a Wise user. You can receive money in EUR, GBP, for example, but more about that here: wi.se/howtoreceivemoney. Hope this helped, but let us know if you have any other questions.

Hey, Anchelo. When it comes to paying for a transfer via card, there are some cards we don't accept payments from - you can learn more about this here: wi.se/unsuccessfulcardpayments. Additionally, when it comes to receiving money from Western Union, as long as the payment is sent as an electronic bank transfer, then we should be able to receive it. This means that Western Union will need to convert the money to an electronic bank transfer before sending it. Additionally, we can see what methods we can't payment from, check here: wi.se/incompatibleaccountsandcurrencies. Should have any question on this, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can also contact us via email/phone call here: wi.se/contactus.

Hey there 👋 To get paid by card by your customers, what you actually need to do is send them a link, so they will insert their own details and confirm the payment. You can check our tutorial at wi.se/paidbycardbiz 👈

Hi there. No, they won't need a Wise account. To receive money into your Wise account, you'll need to open a balance and get account details to share with your sender. See here how: wi.se/getbankdetails Once you’ve completed all the requirements, you’ll have your own account details that can be shared with whoever wants to send you money - friends, companies, or customers. Feel free to reach out to us here: wi.se/contactus or DM us on Instagram, X, and Facebook if you have any questions along the way.

Hi 👋 Where are you located? This may be because the Wise account isn't available in your region: wi.se/balanceavailability, so make sure to double-check that. Let us know if anything comes up.

Hey there. We can definitely look into the issue with your email address and see what's going on with the 2-factor code. If you could email/call us here: wi.se/directcontactus or DM/PM one of our social media pages with the email addresses in question and your full name, it'll be our pleasure to help. As for the duplicate account, our customer agreement says only one personal account is allowed per individual: wi.se/customeragreement so we'll also go ahead and double-check that the duplicate account has been fully closed to be safe. In the meantime, these references will provide some helpful insight: - Changing your email address: wi.se/accountsettings - 2FA Issues: wi.se/2fanotworking - What to do in case of a duplicate acc: wi.se/duplicateacc

Hey, there. If you receive money to your Wise card, it will be in your balances. You can send the money to an external bank account or another Wise user. Here's how to do so: wi.se/sendfrombalance 🙂

Hi there. Thanks for reaching out. Please keep in mind, Some transfers can take longer than expected, depending on the payment method used, conversion times, or when the transfer was set up. And, we share more info on this here: wi.se/whymytransferistakinglonger But, if you'd like us to take a look into a specific transfer, feel free to reach out to us via one of our private channels: Facebook, X (previously known as Twitter), or Instagram, and we'll get back to you there with more info on your case.

You don't need to add money in all balances to get account details for the currency, Ambe. Once you make a deposit of 20 GBP (or equivalent in other supported currencies) in on currency and submit your ID, you should be able to get your account detail, not only for that particular currency, but for all currencies that with available account details. Check out this page for more info: wi.se/get-bank-details

Hey there! If you have USD in your Wise account, you can set up a transfer normally, and once you need to select the currency you want the recipient to receive, you choose PKR. We'll convert the money from USD to PKR. This means that your recipient will receive PKR. You can find more info about sending to PKR here: wi.se/guidetopkr - if you need any assistance, you can reach out to our DMs on Instagram, Twitter or Facebook. We'll be happy to help.

Hi, Kennethdale! If you mean using the same link to receive recurring payments, at the moment, only some business accounts can generate payment links can be reusable - personal account payment links can only be single use. Single use payment links can only receive one payment and will be automatically closed once a payment is received. Reusable payment links can receive multiple payments, and you'll need to close them if you want to stop receiving payments You can read a bit more on receiving money here: wi.se/creatingpaymentrequest If that's not what you mean, or you have any other questions, feel free to reach out to us on Twitter (X), Instagram or Facebook. We'll be happy to assist!

Hi Nabid 👋 If the sender doesn't have a Wise account, and you share a link with them, they'll see the amount, currency, and bank details they'll need to send money to. Keep in mind that, if they don’t have a Wise account, you can only request money from them in a currency you have account details for. Find more on this here: wi.se/creatingpaymentrequest If anything remains unclear, feel free to DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hello there. To find the name of the bank, just go to your balance and click on your account details. After that, just click on the question mark next to 'Wise's Address'. You'll be able to find the bank name in that section. Feel free to reach out via our social media platforms (X, Facebook, Instagram) or email/call us here: wi.se/contactus

Hey, there 👋 Wise was built by, and for, people without borders, and we definitely don't see any country as less important than another. Money without borders is one of our main goals, and we’re working hard to achieve it, but there are still some places where you can’t access all of our features just yet. For now, please keep an eye on our channels for any updates. And regarding the 'send money' option, you can use Wise to transfer from an external account. Please see more details here: wi.se/howtosendmoney

Hey there, Brian. Thanks for reaching out. We don't have the account details feature available for JPY just yet, so the sender wouldn't be able to send JPY to your JPY balance directly. Check out what currencies we do offer this feature for here: wi.se/balancecurrencies With that being said, your sender is able to send JPY to your GBP account details using SWIFT. From their end, they'd just enter your GBP IBAN as the receiving account. Just keep in mind that some intermediary banks may charge your sender extra fees for sending money via SWIFT, though. More info here: wi.se/gbpdetails If you have other questions about this, or need more help, feel free to reach us via DM on Facebook, Instagram, or X. We'll get back to you ASAP 😊

@@Wise Thank you. I appreciate your prompt reply in relevant detail.

You're welcome, Brian 🙂 If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hi Osman, thanks for reaching out! We don't quite have an estimated timeframe at the moment, but our team will be sure to let you know if any changes are made. Keep an eye out for updates and let us know if we can help with anything else.

Hey, there. Thanks for reaching out. Whether you can receive money onto your Wise account is determined by where your account is registered. Since the balances feature is not available to everyone. This means, if you're not located in an eligible region, you still can open a Wise account and send money, but you can't get account details to receive money from others. This is likely the reason why you can't receive money on your Wise account in USD. For more info on where this feature is available, check here: wi.se/balanceavailability. If you have any other questions on this, feel free to DM us on Instagram, Facebook, or Twitter (X), so we can better advise you on your case. Alternatively, you can also reach out to us via email/phone call here: wi.se/contactus.

Hi. If you get the email depends on if the sender attached it to the payment, but you can see from here: wi.se/howlongpaymentsbalance how long it can take. If you need an update on your payment, feel free to reach out to the sender about it 🙂

Hey, Ahlem 👋 For most people, there are no limits on how much you can receive and hold right now. There are a few exceptions, though: - Personal customers and businesses receiving USD that have a routing number starting with 026 - Business customers requesting money using card payments If you're planning to receive EUR to your balance, please be advised that there's no set limit for EUR balance at the moment. You can learn more about our receiving limits here: wi.se/borderlesslimits

Hi, Shamima. Generally, there are some types of accounts or payments we can't accept when sending money to Wise - either by paying for a transfer, adding money, or sending to another Wise user. We've covered some here: wi.se/incompatibleaccountsandcurrencies While Paddle isn't listed there, we'd suggest checking with them as well if they support sending to Wise. And you can check our Acceptable Use Policy for your reference to ensure that it's a supported transaction: wi.se/usepolicy We hope this helps, and let us know if you have other clarifications. You can as well send us a DM from another platform (i.e. FB, IG or X), or contact us here: wi.se/directcontactus

Great question, Mark 😀 With your GBP global account details (SWIFT), you can receive the following currencies: GBP, EUR, USD, AUD, BGN, CAD, CHF, CZK, DKK, HKD, HUF, JPY, NOK, NZD, PLN, SEK, and SGD. This way, it's not yet possible to receive HKD into your GBP account details directly. But if your Hong Kong bank offers the option to send one of the listed currencies, then you'll be able to receive it. More information on GBP account details here: wi.se/gbpbalance If you need more help, feel free to reach out to us via DM over Facebook, X or Instagram; or email/phone here: wi.se/contactus

Unfortunately you have misunderstood my question. Maybe my explanation is not so clear. I think I will just try it with a small amount of money to see if it works. Maybe by attempting to send say £10.

Just to double-check, are you trying to add or recceive GBP into your Wise account? Since you already have GBP account details with us, you can share the details with the bank/person who wants to pay you. Check out this page for more info: wi.se/gbpbalance and here: wi.se/addmoneytoyourbalances If you'd like us to take a closer look, drop us a DM on any of our social platforms (Facebook/Twitter/Instagram), or call/email us: wi.se/contactus. We're here to help.

A polite note: - Can anybody from Wise respond to my question? Thank you.

Hey, Mark! Currently, you can receive HKD into your GBP Wise account. If your Hong Kong bank allows you to send one of the currencies we listed previously, then you'll be able to receive it. If anything remains unclear, please PM us on Instagram, Twitter (X) or Facebook. We'll be happy to assist!

Hey, Gan. Greetings to Malaysia! To answer your question, personal account is mainly for personal transactions only. It sounds like you'll be making business-related transfers. For that, you'll need to create a business account. Afterwards, you should be able to pay for your transfers using your external business bank account. Since we don't support transfers from MYR for business accounts, you can pay for your transfers with USD/EUR/GBP via SWIFT. We explain more about this at: wi.se/swiftpayments If you're planning to send money from your business account to a personal account, that's possible. Note that it depends on the currency. You can send USD. More about that here: wi.se/business-transfers-restrictions You should also be able to request money from anyone. Just note that if it's a business-related transfer, you'll need a business account 🙂

Hey there. You'll just need to share your account details with the sender so they can set up a transfer, and this way you'll directly receive money into your bank account. Once Wise has sent the money out, it can take some time for your bank to process it. If you’re receiving EUR, for example, it can take 1-2 working days before the money settles in your account 🙂

Hey there, Javier! When you set up a transfer (wi.se/addmoneytoyourbalances) and open the “How would you like to pay?” section, you will see the prices of our fees, and you can check there what would be more convenient for you. But if you're looking for the cheapest way, we believe it would be ACH, yes. If you have any other questions, please send us a private message in our other social channels, and we'll be happy to help! Happy holidays 🎄

Hi there 👋 Generally, you can only top up your balances using the bank account that is registered under your name. However, we're afraid we don't offer our multi-currency account feature for the customers residing in Haiti at the moment. This means that you can still open an account with us and send money, but you can use your account to receive money from others. You can find it here: wi.se/balanceavailability_ Rest assured, we're continuously working on expanding our services and making them available for more customers around the world. Since the situation can change, keep an eye on our communication channels to see if there’s any news.

Hey Marleo! It sounds like you might not be in an eligible region, if you're not seeing the option. Keep in mind, our account features haven't reached every country, yet. Please double-check this list here: wi.se/balanceavailability If you do see your country listed, then you'll need to reach out to our support team for further help 👉 wi.se/contactus Or, we're also available over Instagram, X, or Facebook private message.

Hey there. To receive money with us, you need to get a balance and account details so you can share them with your client. See the guide here: wi.se/howtoreceivemoney And if you have more questions, feel free to reach out to us on Instagram, Twitter, or Facebook and PM us. And this is our contact link: wi.se/contactus

Hey there 👋 Do you mean you are trying to send money to someone with only their email address? If yes, make sure they have this feature enabled and that the account complies with the requirements to use this feature. You can find more info about that here: wi.se/contact-sync-friends Also, you can find more info here: wi.se/money2email_ If you need more help, feel free to DM us on any of our other social media channels-Twitter, Facebook, or Instagram

Hey, Jade! If you're using the request money feature, the sender will need to pay in the currency that's being requested. Therefore, since we don't accept payments via SWIFT in AUD - you can only send AUD to Wise from a bank account in your name within Australia. Then, this will not be possible. For more info, check here: wi.se/guidetoaud Alternatively, you can just get the sender to set up a normal EUR to AUD transfer. Once we received the money in EUR, we'll convert it to AUD and send it to you. For more info on how to send money, check here: wi.se/howtosendmoney If you have any questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you contact us via email/phone call here: wi.se/contactus

Hi. Balances are currently unavailable for newer customers residing in the Philippines. This is due to high demand. We don't have an exact timeframe on when this feature will be back, so we'd recommend keeping an eye on your email inbox for any updates. We know this might be disappointing news, but our team is working hard to bring this feature back one day. If you have any further questions or feedback, then feel free to reach out to us on Twitter (X), Instagram, or Facebook.

Hi, Pattanee! You're trying to add money to your Wise account, right? If that's the case, you can take a look at the estimated timeframe it takes to reach you here: wi.se/howlongpaymentsbalance - this depends mostly on the currency you're adding. Please keep in mind that weekends and holidays can affect, as most payments are processed during workdays. If you're facing any delays or would like us to check further, please reach out to us via DM on Facebook, Instagram or Twitter (X). We'll be happy to have a closer look into this for you.

Hi. We currently don't support the Wise account in Kenya, so it's not possible to get the banking details: wi.se/balanceavailability. Hopefully, this is something we can do in the future, but in the meantime, you can still send money with us: wi.se/howtosendmoney 😊

Hey Ana 👋 Please note, we only accept incoming payments from cryptocurrency related businesses if they’re regulated and/or supervised in the EU or UK. You can see more on this here: wi.se/incompatibleaccountsandcurrencies Regarding receiving money into your Wise account, you'll need to reside in a region where this feature is available. See more here: wi.se/balanceavailability If you live in a region where you're eligible then to get account details, you'll have to top up your account with 20 GBP (or the equivalent in your currency) and get verified. Once you get verified, you can share your USD account details with your employer to receive payments into your account. You can see more here: wi.se/getbankdetails If you have any other questions please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

Hi. If you're not seeing the Add option, then the Wise account might not be available to you: wi.se/balanceavailability. If you look through the list, and your region is supposed to be supported, then reach out to us: wi.se/contactus, so we could look into it.

Hey, Mike. If you'd like to withdraw money from your USD balance, here's a guide on how to do that 👉 wi.se/sendfrombalance Feel free to send us a DM via X, Instagram, or Facebook, if you need further help with this - our agents will be more than happy to help 😉

Are you facing issues with your business account, Laraya? 🤔 We'd have to take a closer look to understand better, so if you need help, please DM us your membership number on our other social media channels (Facebook, Twitter, Instagram), or call/email us here: wi.se/contactus_

Hey Ioannis. That's a great idea, but it isn't something we offer at the moment. We'll let you know once we have a solid update about this. As an alternative, you can request for a payment into your Wise account by following these steps: wi.se/paymentrequest If you have any other questions, feel free to drop us a DM on other social platforms or call/email us: wi.se/contactus. We'll be happy to help.

Hey there! At the moment, we don't support balances for customers in Kenya, this means you won't be able to hold money or get account details to receive money directly to your Wise account. You can still use Wise to send money to people around the world. Another thing you can do is setting your bank account as your primary account, in that way any person using Wise can send you money, and it'll go directly to your bank account. Learn how to do this here: wi.se/markprimaryaccount We're working hard to expand our services, so we can reach more customers and give them the best service possible, so please keep an eye on our social media, and as soon as we have any news about this, we'll let you know.

Hey there 👋 You can ask them to double-check if they entered your email correctly. We explain more here: wi.se/moneytoemail You also need to have balances and 2FA enabled to be eligible to use the feature, unless it's not your primary account: wi.se/set_primary And in this case, your address information should be filled out. If you have more questions, feel free to reach out to us on Instagram, Twitter, or Facebook and PM us. And this is our contact link: wi.se/contactus

Hi there! You can use your Wise account even without depositing 20 GBP (or equivalent in your currency). Generally, you need to make this deposit if you want to obtain account details and be able to receive money to your Wise account from others. We explain more here: wi.se/howtoreceivemoney_ But if you don't do it, you can still use your account for holding and sending money 🙂

Hey, Ninzy. If you don't see the option to get account details on the app or website, then it means the feature isn't available for you, and you can't receive money to your Wise account at the moment. We're working hard on making this available in the Philippines again, but we don't have a timeframe just yet. You can keep an eye on wi.se/balanceavailability - We'll update the info there once the feature's back 💚

Hey there. We can help you look into this. But for us to help you better, we'll need to communicate on a private platform. Please reach out to us on DM, on Facebook, Twitter or Instagram so that we can look into the issue better. You can find our official social channels, at the bottom of our website: wi.se/wisepage_ Or you can email/call us through here: wi.se/contactus_

Hey, Noura. Did you mean you want to send money from your Moroccan bank account to your Wise account? If that's the case, then you can't receive MAD, since we don't have account details for the currency just yet: wi.se/balancecurrencies Hope that clarifies! If you have further questions,

Hi, Uda! At the moment, we don't support account details feature in Nigeria. You can see it here: wi.se/balanceavailability We understand that this is inconvenient, and we keep looking for the new ways to offer more features for the customers in Nigeria. Should anything change in the future, we'll be sure to keep our customers posted 👍

That's a great question, Sachin! To receive USD into a Wise account, you'll need to open a USD balance and account details for the currency. You can find some info on that here 👉 wi.se/howtoreceivemoney Another option would be if your employer can send from their USD account directly to your local INR account. To do that, it'd be a standard transfer, which you can find some info on here 👉 wi.se/guidetoinr As for fees, you can test to see how much it'll cost here: wi.se/ourfees If you receive the USD directly to your account using our account details, though, you won't have any fees for receiving the money.

Hey there, Masud. You can definitely use Wise if you're located in Bangladesh! The feature to hold and receive money isn't currently available in Bangladesh, but you can still send money using Wise. You can't send money from BDT right now, but you can set up a transfer and pay in another currency such as USD, GBP, or EUR using SWIFT: wi.se/swiftpayments You'll then be able to pay out in BDT if you'd like to send money to an external account in Bangladesh. More about BDT transfers here: wi.se/guidetobdt If you have other questions, please let us know. We're more than happy to answer them for you.

Hey there, Azhar 👋 Sending money to an email only works on our website, not the app. You can find more info about it here: wi.se/money2email There are different ways to receive money to your Wise account, too. You can read about them here: wi.se/howtoreceivemoney And, to close your personal account, follow the instructions here: wi.se/close_my_account If you need more help, feel free to DM us on one of our official support platforms: Facebook, Instagram, or X. Or get in touch through our contact link here: wi.se/contactus

@@Wise ok, after deactivating my personal account , can I create new personal account with my business account which is registered with new email ID and phone number?

If your account was deactivated, then we don't suggest opening up a new one, since the same thing would most likely happen. You can also have only one personal account with us, so seems like we're unable to help out with this. We hope that you'll find another solution for your needs.

Hi there - thanks for reaching out. For most, there are no limits on how much you can receive and hold right now in your Wise account. Sometimes, we'll need to ask for some extra information and documents, depending on the amount you receive. In this is the case, we’ll get in touch by email and let you know exactly what you’ll need to do: wi.se/borderlesslimits. If your friend is wanting to send money directly to your Wise account, the ability to do this would depend on whether you're able to open a balance and get account details. Multi-currency accounts are available according to the region your account is registered in. We're striving to offer our products to as many people as possible, but at the moment we don't provide them in countries other than those listed here: wi.se/balanceavailability - if your region isn't listed, you're unable to receive payments from any country or region, into your Wise account. If you are able to get account details, you would then share these with your friend. Here's some info on how to get account details: wi.se/getbankdetails. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚

@@Wise I was able to open a balance and I have got an account details in my location. What next does he need to do. If you can also make a video on how to transfer money from a local bank account via app to Wise account. It is going to be helpful for your customers or would-be customers.

Happy to hear it! Now that you have account details, just share those with the person who wishes to pay you, it'll work like a normal bank transfer 😊 Keep in mind that, generally, you can only receive money into your account details if it's sent from that same currency. For example, if you have USD account details, your friend will only be able to send you USD - any other currency will bounce back to them. We share a bit more on how to receive money into your Wise account here: wi.se/howtoreceivemoney.

@@Wise I also need to find out if it is possible to do the following with a Wise Card; 1. Payment for international exams e.g IELTS, PTE, TOEFL etc. 2. Payment for Visa application Thanks for you as I wait your response always.

It's possible as long as these institutions and services can accept our Wise card details. Learn more on where you can use your Wise card: wi.se/whereyoucanuseyourcard 🙂

Hey there, thanks for reaching out. Without specific details, we can't say exactly what happened, but there is a possibility on what could have happened here. If you're receiving EUR outside of SEPA, the transfer would have been sent using SWIFT, which can occur some additional fees along the way, as it's being sent between correspondent banks during transit. This is likely why you're receiving 85.20 EUR instead of the total 115.20 EUR. See more about SWIFT here: wi.se/swiftpayments Feel free to send us a PM on one of our other social platforms (Facebook, Instagram, Twitter) with some more info about this, such as what currency you're receiving, where you're located, or the transfer number if you have it. That'll allow us to take a look at this and give you a more specific answer here.

Hey, there. We can't help you verify the authenticity of your recipient, and we can't get involved in disputes between senders and recipients. So please make sure you know and trust the person or business you're sending to before setting up the transfer.

Hi, Foujiea. To clarify, Wise account is for free, we don't offer subscriptions or charge premium fee to receive payments. All emails you might have received from @wise.com, @info.wise.com, and @feedback.wise.com should be legitimate. Please note that Wise does not send e-mails from @gmail.com, or any other similar free email address providers. For now, if you're unsure, please don't click on any links or attachments in that email. Also, for us to assist further, please share the screenshot of the email (please cover any sensitive info) via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus Please don't share that here. Lastly, confirm with us there if you have an account with us? That way, we can take a closer look. We hope this helps.

Hi there 👋 This can apply only if you have an EUR denominated account, and you've added it as your primary account. Also, in order to receive money to your external account, the sender has to be a Wise user. Find more here: wi.se/markprimaryaccount Also, if you can't have balances, there's no other way to receive money to your Wise account. However, if you want us to have a closer look into it, please DM us on Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hello, Akshay 👋 We currently don't support transfers from AED. If someone wants to send you money from the UAE, they'd need to pay via SWIFT through a local bank (if it supports international payments), either in USD or EUR instead. You can find more info on that here: wi.se/swiftpayments And you'll want to open a balance in any of the currencies you wish to receive money to, and just share the details with the sender. Please also check the currencies pages for more info: - wi.se/guidetoinr - wi.se/aedtransfers In case you need further assistance, please reach out via PM in any of our other social media channels (Instagram, Twitter, or Facebook) - we'll be happy to help.

Hi Hiddin! First, make sure your account is ready to receive money. If the payment is coming from inside Wise, make sure you have balances open. Or if it's coming from outside of Wise, make sure your EUR details are activated: wi.se/howtoreceivemoney If the sender is a Wise user, have them reach out to us directly and we'll help out. More info on how to receive on your EUR account details specifically: wi.se/howtouseyoureurbalance But if you have any questions, you can contact us privately on Facebook, Instagram or Twitter/X. Or use our contact link: wi.se/contactus

Hey, Akshay 🙂 Balances are not available for personal accounts in India at the moment, but you can mark your local bank account as primary, and receive money via Wise. Check more details here: wi.se/markprimaryaccount If you have any other questions, feel free to send us a private message in our other social media channels (Twitter, Instagram, or Facebook). We'll be happy to help!

Hey, Alvin. To receive money into your Wise account, you need to get account details. Here's how: wi.se/getbankdetails If this is a business account, depending on where your business is registered, we might ask you to pay a one-time fee to sign up and get account details. If you're living in a country where our balances aren't available, you won't be able to receive money into your account by updating it: wi.se/balanceavailability If you've received an email that tells you to pay a fee to receive a payment, please don't share any personal information and don't send money. You can check our article about this: wi.se/phishinghelp Kindly contact us at wi.se/contactus or send us a DM on Facebook, Instagram or X, so we can take a closer look and advise from there. Thanks.

Hey Jamal. Some customers can have access to different features, at the moment she can try to use other payment methods and it should work. If she's seeing an error message, she can reach out to us on Twitter/X, Instagram, Facebook or through this link: wi.se/contactus and we can take a closer look.

Hey there. When the sender enters your details, they will see your name as it is registered on your Wise account 😊 Here is more on how to send money with a link: wi.se/sendmoneywithlink And this is for sending money with an email address: wi.se/moneytoemail Here is also info about syncing your contacts: wi.se/contact-sync-friends

Hi I have wise account i create but money not received why can you guaid me please my friend send money but na receive but why

Hi there! You can simply transfer the money from your USD balances to your Canadian bank account. Here's how: wi.se/sendfrombalance and for more information on CAD transfers, check out: wi.se/guidetocad If you need any assistance, feel free to contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂

Hey there. If you are an Israeli national, you can send and convert ILS to NZD with the fees we show you up front. You can try your wished transfer here to see the exact fees: wi.se/sendfees Make sure to select the right payment method for a more accurate price. Or if you're not an Israeli national, we can accept USD/GBP/EUR via swift as well: wi.se/swiftpayments But if by tax you mean any governmental taxes, for incomes or similar then it all depends on your transfer reasons and the parties involved. We're not able to give you any tax advice on that. More about ILS: wi.se/transfers-ils More about NZD: wi.se/guidetonzd Feel free to send us a private message on FB/IG/Twitter with any additional questions, we'll be glad to help.

Hey, there 👋 Yes, you should be able to make transfers from a Business account to a Personal account. For more info, check here: wi.se/how-to-move-money However, please note, a personal Wise account shouldn’t be used for receiving payments for business activities. This includes: freelancing activities or payments for selling/purchasing goods. Since this against our terms of use policy. More here: wi.se/customeragreement However, if you're receiving a regular salary from one payer then is acceptable. Should have any other questions, feel free to DM us on Instagram, Twitter(X), or Facebook. Alternatively, you can reach us via email/phone call here: wi.se/contactus

Hey there, thanks for reaching out. In this case, we should've been in touch via email with more info about the transfer and given a possible timeframe, for when your money might show in your balance, so please be sure to check your inbox. Please note, that we can't track incoming payments before they reach to us, but you can check this link: wi.se/howlongpaymentsbalance to see how long it takes to receive money into your balance after conversion. Alternatively, please contact us via social - either on X/Twitter, Facebook or Instagram, and we'll be able to look into this transfer for you. You can also contact us through this link: wi.se/contactus. We're here to help 💚

Hey, Merritt! And yes, we do have limits on how much can be received via the Wise card - Both single transaction and daily limit is 2000 EUR (or equivalent) with up to 5 transfers per day, while the monthly limit is 20,000 EUR (or equivalent).

Hi. Sounds like you can't pay the money in via card, since it's not supported. You can pay the money in via bank transfer instead: wi.se/payingbybanktransfer, but if you need any help with it, do reach out to us: wi.se/contactus, so we could help.

Hey, there. To add money to your Wise account, go to the balance you’d like to add money to > click add > follow the steps and depending on how you’d like to pay, you’ll be guided through the payment steps. Check more here: wi.se/addmoneytoyourbalances If you still need help, feel free to contact us in our social media and support channels: wi.se/contactus

Hey there 👋 At the moment, we don't offer our balances feature to the customers residing in Brunei. This means that you can still open an account with us and send money, but you can't obtain account details to receive money from others. You can see it here: wi.se/balanceavailability_ However, you should still be able to receive SGD directly to your local bank account. Rest assured, we're continuously working on expanding and bringing more features to our customers in the future. Since the situation can change, keep an eye on our communication channels to see if there's any news.

Hey there. We're assuming you're referring to the 'Manage' option that is shown in the bottom right corner of the app in our video here, is that correct? If so, then please note that with the recently updated version of our app, that option is not found in the same place any longer. And that now the 'Payment' option is present in that spot of the app. We understand that this may indeed be confusing to say the least, but please take note that you can find more info on receiving payments on our page here: wi.se/howtoreceivemoney - as this was what the video then further elaborated on after selecting the 'Management' option. We also went ahead and reached out to our relevant team about the fact that this video is outdated, so thank you for your reply here. Furthermore, please feel free to send us a PM or DM via Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be happy to help you, of course.

@@Wise Hey thanks you for the reply, appreciate your time.

No problem at all, we're happy we could help out!