How To Respond When The Client Just Wants It Done Cheaply- Clubhouse Sales Role-play

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Күн бұрын

What do you do when a client that just wants what they want done? How do you deal with the push back they give you to not make it more complicated than it is? How to respond when the client doesn't allow you diagnose the problem.
This is a conversation from a Clubhouse call on February 24, 2021, that Chris did with Mo and Drigo where Chris showcases how to navigate a conversation where the client just wants what they want. He does this by constantly checking in to make sure they're on the same page, questioning their wording, and getting to the root of the problem.
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Host: Chris Do
Producer: Mark Contreras
Cinematographers/Editors: Stewart Schuster, Ricky Lucas, Jona Garcia
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Typefaces: Futura, DIN, Helvetica Now, Calibre, Knockout, Champion Gothic

Пікірлер: 166

@shmericreyna 3 жыл бұрын

Chris is a design therapist.

@imani828 3 жыл бұрын

Evaluating, diagnosing, and treating all our design-related ailments lol - he really is

@hootdesignstudio9898 3 жыл бұрын

yissssssss

@optimyse Жыл бұрын

YES.

@SergheyKatastrofenko 3 жыл бұрын

Mo really is the embodiment of all the clients people hate to talk to, so this is very realistic and therefore helpful.

@felixquansah5214 3 жыл бұрын

The listening prowess of Chris is so fine tuned. I see how he’s storing certain important information from Moh and throwing it back at him to make Moh think deeper about the problem. Wonder how many years of practice it takes to be this intentional about listening and asking the right questions. Thanks for this video, I guess the more we listen the easier it becomes to implement 👍🏾👍🏾👍🏾

@thefutur 3 жыл бұрын

I've been at this for 20+ years

@felixquansah5214 3 жыл бұрын

@@thefutur well it definitely shows. Again thank you for sharing your knowledge to the creative community, it’s really changing lives 🙏🏽

@MoeezAhmed 2 жыл бұрын

Exactly, It needs alot of real time practice and wisdom. Obviously it takes years. Chris is a legend.

@sethgregory2389 3 жыл бұрын

True Aikido-style “sales”: receiving, exposing, and using a clients own leverage to get them to “submit”. I’m right in the middle of a client discovery conversation just like this, super helpful!

@sethgregory2389 3 жыл бұрын

“Just be water” (go where the conversation goes). Didn’t know Bruce Lee was also a master salesperson!

@bratindas5814 3 жыл бұрын

Got the client?

@vinodkrishna8842 3 жыл бұрын

I would love to see Chris play a beginner who started his own agency and want to make a cold call and see the approach. Because most of the role-plays done are Chris being the experienced gig who has a great portfolio and prospects come to him... What would be the other way around. Please try this. Love from India ♥️

@thefutur 3 жыл бұрын

what did I say in this role-play that shows my portfolio?

@vinodkrishna8842 3 жыл бұрын

No, not to this specific video... I would love to see, how a beginner can make a cold call to a potential prospect and to get them engaging by asking questions, because in the cold call the beginning would be very tough as a beginner. Keeping someone who started their own agency and trying to get potential clients. This will help us a lot who are not the level as Chris.

@shmericreyna 3 жыл бұрын

@@vinodkrishna8842 18:30-19:42 watch that clip again. you don't need to be at Chris' level to care about the client. With enough practice and improving your interpersonal communication, the client will see your ability to care. I think that is what gets you in the door, nobody really wants to partner with someone they don't trust has their best interest at heart. start there. best of luck! sincerely, another beginner

@vinodkrishna8842 3 жыл бұрын

@@shmericreyna thanks... Any tips in making cold calls to business owners?

@shmericreyna 3 жыл бұрын

@@vinodkrishna8842 perhaps practice! Have you considered role playing with a friend or family member? One of the most important things I learned as a much younger man I will now pass on to you. “Accept this truth now: do not fear failure, it will always be a part of your life. BUT Do not let failure define your life or who you are. Once you embrace that failing and making mistakes is a part of learning, you will not fear failure or rejection, but you will be able to be fully present in mind and learn from the mistakes and therefore stay humbled.” My advice: A. Practice A. Be confident, this comes from preparing yourself and skills well. B. Make the call

@mostlymichaela 3 жыл бұрын

I have a client who I do photography and social media services for. They've recently paid an agency to do videos for them. Barely any customers see the videos though, so I'm not sure what value the videos have. I want to help my client not waste resources on one-off videos that no one sees. Thanks for the direction, Futur guys.

@thefutur 3 жыл бұрын

glad to help.

@derricklusioli6376 3 жыл бұрын

Mo is good, he sounds like most of my clients

@solomonmash 3 жыл бұрын

You know it’s gonna be good with Mo and Chris

@elijahjohnyarra 3 жыл бұрын

Yeaahhh

@thefutur 3 жыл бұрын

Good morning

@CreateGreg 3 жыл бұрын

Chris nailed it again and... again! 🔥👏 Epic! 🙌

@HectorGarciaCPA 3 жыл бұрын

Love that you are repurposing these! Cool to see the Zoom recordings as well.

@thefutur 3 жыл бұрын

More to come!

@orangecountywebsites 3 жыл бұрын

Come back again hector was great hearing you cya in the futur!

@orangecountywebsites 3 жыл бұрын

Love your interview with Blaire to Hector , Chris has brought Blaire on to. All 3 legends!

@HectorGarciaCPA 3 жыл бұрын

@@orangecountywebsites thanks will do :)

@orangecountywebsites 3 жыл бұрын

@@HectorGarciaCPA can’t wait 🎉

@JournalingWithNadia 3 жыл бұрын

Love that you ask about how the client is going to measure success 👏 This is the one I struggle with the most

@thefutur 3 жыл бұрын

Glad it was helpful!

@KarlLind 3 жыл бұрын

Ultimately it’s the most important part of the entire transaction, I love how succinctly this is made clear throughout the conversation.

@jesse_sweed 2 жыл бұрын

This is premium training that is better than some of the training I've paid a lot of money for. Thank you, guys!

@thefutur 2 жыл бұрын

Thank you Jesse

@songrich 3 жыл бұрын

This might be one of the most valuable pieces of sales content I've seen. Overcoming objections in sales has always been one of the most difficult things to execute properly especially when you're inexperienced, sweaty, and on the spot. Thanks, as always, for helping us see the big picture and understand the thinking behind both sides of the interaction. Gonna be watching this one a couple of times.

@teodoravasileva257 3 жыл бұрын

Brilliant! These are the kind of stuff that no one teaches creative people. Thank you so much!

@bojanstankovski1123 3 жыл бұрын

Any way possible for longer role plays sales videos like this? I would never get enough to listening Chris and Mo like this. It is so in-depth and detailed.

@thefutur 3 жыл бұрын

Let’s see what we can do

@zezenia_art 3 жыл бұрын

I didn't know i needed to hear this video until i started it, such a life saver 😭🙏❤️ Always hearing "not big deal" with "not cheap quality" and it usually confuses me so much, thank you 😭❤️❤️❤️❤️❤️

@thefutur 3 жыл бұрын

Glad it was helpful!

@thebeautybrandcmo 3 жыл бұрын

These role plays are so good. I listen on Clubhouse and again on KZfaq.

@thefutur 3 жыл бұрын

Thank you 🙏

@Duvetd1va 3 жыл бұрын

I'm so happy you put this up. I was listening to this live and wished I had written It down

@zanyarbaez4739 3 жыл бұрын

That is an amazing roleplay call and Chris is a good closer Thanks for sharing

@levi2016 3 жыл бұрын

These roleplays are always so valuable, great way to address such a common problem. Very grateful to be part of the 1B. Thanks Chris and the Futur team!

@thefutur 3 жыл бұрын

You are so welcome!

@benjiedimayuga5951 2 жыл бұрын

i do sound design, audio edits, and music production, and i always go to your videos (especially this one) when i have a meeting with a potential client and try to emulate how Chris listens and converses. i don't usually get the project but i should be able to hit more home-runs with more practice. thank you for posting videos like this. it gives me a lot of hope to land on clients i can work with.

@MarketingHarry 3 жыл бұрын

I enjoyed listening to this conversation from Clubhouse. Well questioning and getting to the root of the problem is crucial, and I like the way he is handling it. Very insightful!

@thefutur 3 жыл бұрын

Thank you

@dalermurray8154 3 жыл бұрын

Great video. Thumbnail didn't catch my attention when I first saw it, but after watching the new blair enns video, headed to twitter and finding out about clubhouse on Chris's profile (having never heard of it before) came back to watch these.

@danliving1 3 жыл бұрын

I think this was from the same Clubhouse room that I got to talk to Chris in. Thanks again for all your help and it's a pleasure to be a part of the 1 Billion initiative!

@thefutur 3 жыл бұрын

Thank you Daniel.

@MerrilPiousJ 3 жыл бұрын

Keep'em coming 🔥

@Earthwalkermedia 3 жыл бұрын

Love this! Good stuff guys!

@blitzmedia_ke 3 жыл бұрын

Listened to this on Clubhouse..real nice!

@ReadyDesignerOne 3 жыл бұрын

Great stuff, now I gotta watch the Queen's Gambit. Keep on questioning and getting to the root of why they want or need something. This has helped me so much in my current setup. I'm asking more questions than ever and questioning things when I feel a disconnect.

@RodrigoTasca 3 жыл бұрын

Def worth watching!

@AI-rn1yz 3 жыл бұрын

They say this is "Gold!" I say: "This is not gold but diamonds!" Thank you Chris!

@MarceloNajar 3 жыл бұрын

Man this is Pure Gold

@tothag84 3 жыл бұрын

You know I've been watching too much Futur TV when now I'm Watching The Voice and I keep thinking about how Chris Do would try to convince an artist to work with him if he were a judge? 😂

@thefutur 3 жыл бұрын

I think the same when I watch the voice.

@islandgirlvscitygirl 3 жыл бұрын

Your role playing is so bomb

@thevajraworld 3 жыл бұрын

I love it everytime seeing your 1.00M Subs

@JDenim88 3 жыл бұрын

This role play was straight 🔥🔥🔥🔥🔥🔥

@peanutbutterjellybeans1336 Жыл бұрын

I should be arrested for getting all these gold nuggets for free. Such good content!

@lifelesun 8 ай бұрын

14:45 I’ve always called it “circumventing the ego’s defense mechanisms” haha … I never learned it explicitly but it’s something I intuited after reading lots of books on metaphysics and spirituality

@mastergluex 3 жыл бұрын

UX don't charge for simply Design. UX charges for writing stories, observation notes, essay, user journey. All these are 'UX Doing'. Avoid underselling services unintentionally. (Screenwriter)

@Frayco-king 3 жыл бұрын

Phenomenal. Love this.

@CreateGreg 3 жыл бұрын

This one is going to be good! 🔥👌

@felixsmittick9128 3 жыл бұрын

Thank you. You have the best roleplays.

@thefutur 3 жыл бұрын

Glad you like them!

@yourpeakmedia5025 3 жыл бұрын

helps a lot thanks man

@ambitiousty 11 ай бұрын

I love you man 😂🔥 Bro an expert at this

@DJTechReviews 3 жыл бұрын

I sense real Tenacious D vibes at the beginning haha. Great work guys, love it.

@csgoodies 3 жыл бұрын

MOE KILLED THAT

@mohammedfiroz320 3 жыл бұрын

Persistent yet calm. I just have it hard finding the right words to persuade people

@thefutur 3 жыл бұрын

don't persuade. seek to understand.

@Infinitude 3 жыл бұрын

This is a great video and enjoyed.

@thefutur 3 жыл бұрын

Glad you enjoyed it

@strahilprimedivision8718 3 жыл бұрын

Dope video!

@thefutur 3 жыл бұрын

Thank you

@TheMagicSauce 3 жыл бұрын

Loving the chapstick detail too. 😂

@thefutur 3 жыл бұрын

Got to stay moisturized.

@dominiqueportis1792 3 жыл бұрын

😂😂😂😂😂 I love these role plays

@Pewdieguey 3 жыл бұрын

Definitely the angle of success 🤑

@HRDesign101 3 жыл бұрын

waiting for another masterpiece

@hootdesignstudio9898 3 жыл бұрын

Love how you said achieve results you want. - happy to take your money! But it's about quality not cheaply made.

@lifelesun 8 ай бұрын

12:34 very well said!

@StudioRigo 3 жыл бұрын

Cant' wait !! Any spoiler??

@Elevateyourlife100 Жыл бұрын

Thank you

@sandovalsolutions 3 жыл бұрын

Great morning!!

@HeavyReverb 3 жыл бұрын

Love this and love the rooms on CH. 🙌 Sidenote: that buzz is killin me. Could easily fix it. Let me know if you need it dealt with. ✊

@HeavyReverb 3 жыл бұрын

Drigo's got the treated audio. 👍

@JDenim88 3 жыл бұрын

Question: do you have a video on asking qualifying questions?

@andrej94mne 3 жыл бұрын

Hello Futur, I would love if Chris can answer on this question: Does he actually think about difference in the economy between Countries when doing role plays, or when giving advices for young creatives? It souds really basic, but I am not sure if it is. Someone would say that everything is the same, only the economy of the country is lower than in America for example, and than the prices for the service for example here in Montenegro are proportional lower than what designer would charge for a service, but I find it very difficult to understand. I feel like the people in low economy or small countries like mine are thinking different about design and it's value compared to maybe Germany, United States or Sweeden for example... What are your thoughts about this?

@ejikuchris17 3 жыл бұрын

Let's hope he sees and responds to this. Prices are even way lower here in Uganda. 😀

@thefutur 3 жыл бұрын

I don't. if a client calls me, their ability to afford my rates don't come in to play. you have to hold the line of what you're worth.

@Ash-ww8xg 3 жыл бұрын

@@thefutur I'm glad you answered this one Chris, I have a follow up to this. So does this mean that we should never reduce our prices as creatives?

@andrej94mne 3 жыл бұрын

@@Ash-ww8xg Well, I guess if your work and portfolio holds up to what you say your work is worth, than no. The problem is that a lot of us does not have the portfolio and work behind our names to stand behind the money we want to charge... to be honest.

@andrej94mne 3 жыл бұрын

@@thefutur Thanks for your answer. You just made me realize that I need to work harder on my portfolio, presentation of what my company is capable of doing as creative studio... Than if I say it is 20k, than it is 20k...

@imkeyi 3 жыл бұрын

My cousin vinny call me ..XD Chris knows movies!

@AheartFixedInChrist 3 жыл бұрын

mind blown..Where can you get anything like this elsewhere? I want to be a good listener like that and a communicator like that and how to explain like that..

@ruangan.fahmi_ 3 жыл бұрын

great great 👍

@roguemarineadvisors 3 жыл бұрын

Hey I heard this on Clubhouse!!! How did you guys record the audio & video live? More importantly, where is the Blair Annes 12 nights of FIRE!!!!

@thefutur 3 жыл бұрын

Recorded audio via rode Rodecaster pro. Video via zoom.

@roguemarineadvisors 3 жыл бұрын

@@thefutur sounds dope content for your IG feed. Thanks for the constant value.

@Fire-Toolz Жыл бұрын

nonviolent communication!! yessss! marshal rosenberg forever!!

@iunderstanphotography2780 3 жыл бұрын

I probably know the answer to this question, but what happens when a client gets irritated with the line of questioning and just wants a number?

@IrinaSekletina 3 жыл бұрын

Such a good and calm explanation! You have to translate this to different languages for sure! To bring this to a larger audience!👍

@Kraywhite 4 ай бұрын

i was about to pay someone $15,000 for coaching but they kept talking to me from a script. he was human but felt like AI lol

@oleranilos9690 3 жыл бұрын

Notes to self: 5:50 Not just yet It sounds to me You're fairly light On the commitment here That XX Is that right?

@ELORAINTERIORS 3 ай бұрын

Chris, inquiry to prospect ; does your competition actively comment on their competition feed 😂

@brianfong5711 3 жыл бұрын

Chris Do's Dope Dojo Donations

@romina54 3 жыл бұрын

Hey i have a question, regarding photography for clients like a family who doesn't necessarily have a business, how does it work ? we can't apply that to a client who just wants pictures of their kids for example ? because they're not running a business so they don't have a business problem to solve. How to talk to them so they accept to pay a high price for photographs? thank you :)

@awarenesswithandrew9476 3 жыл бұрын

fantastic stuff thank you for sharing. pew pew pew 🦄🦄🦄

@thefutur 3 жыл бұрын

Haha. Thank you

@elijahjohnyarra 3 жыл бұрын

Do you have a course or workshop dedicated for consultative selling? Asking the right questions, diagnosing, recommending a solution etc.

@thefutur 3 жыл бұрын

No. Not yet. But we do have one on overcoming objections in sales.

@ThatGuyPossessed 3 жыл бұрын

Role with mo play

@iCyberZombie1 3 жыл бұрын

I swear I’m going to personally my come over and break the thumb of whoever dislike this video.

@thefutur 3 жыл бұрын

haha. no violence needed. their loss.

@ssin616 3 жыл бұрын

Role With Mo Play

@lk64083 3 жыл бұрын

I hope its a deep dive long conversation 😬

@thefutur 3 жыл бұрын

It’s 30 mins

@lk64083 3 жыл бұрын

@@thefutur thanks 😀

@ZukunftBilden 3 жыл бұрын

How the heck is the audio quality so good?

@thefutur 3 жыл бұрын

I use the Shure Sm7b

@JaidonLalor 3 жыл бұрын

10:21 🔥🔥

@prakharmathur619 3 жыл бұрын

is there any way for android users to join in on clubhouse? I feel I am missing out on so much

@thefutur 3 жыл бұрын

No. Not yet

@animationoverload750 2 жыл бұрын

One word to take home from this is "care" for your clients.

@mikephiri1256 Жыл бұрын

😂😂😂OK seriously am laughing at the "client" 2.30 - It's not that serious

@onfireclips 3 жыл бұрын

I don't know what Rodrigos role in this 😄

@thefutur 3 жыл бұрын

To remain cool

@RGRSAD 2 жыл бұрын

Uh! Props to dealing with this type of client, but for me I’ll just be rolling my eyes and bailing out. To me, I’d just go to work with clients and projects that really matter and have a real impact and not just wasting time in a pissing contest with his competition, while trying to get me to do it cheaply. In all honesty, life is short, I’d rather be spending time with family and friends than trying to convince someone on a stupid premise. Been there and no money in the world is worth another’s pissing contest.

@drradon 3 жыл бұрын

The no sleep club. :D

@mrjohncrumpton 3 жыл бұрын

11:33 Shoot a video and plan for 30 second cut down pieces for social "tasty, bite-sized pieces" Stretch a loaf of bread over 14 slices rather than eating it whole.

@DannyFeng 3 жыл бұрын

Can this actually be recycled? I’d love to recycle clubhouse conversations but I think that is against their policy the last time I check but maybe the changed it now? Any input by anyway would be much appreciated.

@thefutur 3 жыл бұрын

We announce calls are recorded in the title, and when we go live. People are also given the option to opt out.

@DannyFeng 3 жыл бұрын

@@thefutur Sure but Im talking about the app itself - last month when I went through their T&C it said that conversations on the platform cannot be recorded and recycled on other platforms. Im just wondering whether they have changed that rule

@Teks123 3 жыл бұрын

This approach can work really, However, many times you are not dealing with the person who call the shots. I see this type of conversation working with a CMO, but most of the times with a big client you are talking to someone many many levels below the cmo, and they are in no position to talk about strategy, just executing projects. So how to deal with that? you cant just say "let me talk to your boss"

@thefutur 3 жыл бұрын

It only works with the decision maker.

@erikcruz5354 3 жыл бұрын

It seems Chris comes in really strong and defensive. I wonder if this was a real convo the client would think “this person feels like it would be tough to work with”. Thoughts?

@thefutur 3 жыл бұрын

You should listen to a few sales calls from others for a point of reference.

@BenJi2DxD 3 жыл бұрын

Why does this all sound so...philosophical, deep, serious, overcomplicated? Does it have to be this way? Why does this conversation sound like we're in a court room? Do we need to attach this serious tone to design? What's at stake here? Your life or what? Why you feel like my parent? Are you depressed? The air is hard to breath here...okay?

@thefutur 3 жыл бұрын

Does it sound that difficult?

@andrewhersh4040 2 жыл бұрын

Does this conflict with the idea of not thinking for free? The diagnosing phase here feels like pitching even though you said you aren’t.

@thefutur 2 жыл бұрын

Did it sound pitchy to you?

@andrewhersh4040 2 жыл бұрын

@@thefutur In a way, yes. But it’s the thing that bugs me about WWPM. You generally HAVE to do some diagnosis in this phase even though you aren’t yet being paid, in order to prove to the client that you can effectively diagnose and that they can trust you. Whereas WWPM says not to do that at all. I get that we do it in order to honestly figure out if we are a good fit, but I strongly doubt clients see it that way even when you tell them. In their mind they are testing you. So, it is pitchy in a way, but that way is one I can’t see a way around. I also don’t disagree with doing it, but I’m interested in how/if it adheres to the point of giving away thinking for free when you get this deep into it.

@cruztube23 3 жыл бұрын

Amateurs act and react based on scripts and templates, but professionals will first find out the big picture and act and react according to their 'findings'

@rylewx 3 жыл бұрын

Chris is really this difficult with his clients? I see where he’s bringing it from a sales perspective but it seems so against the grain. Edit: I hear what he says at the end about a “fumble recovery”, perhaps why it seemed confrontational.

@thefutur 3 жыл бұрын

it was the premise of the call where the client was not interested in allowing me to lead the conversation. but generally speaking, clients don't act like this when they call us because we are well positioned.

@yousifkurdi 3 жыл бұрын

THis Mo guy has a debilitating ego OMG. Chris is a legend

@thefutur 3 жыл бұрын

No. Mo is great. He’s playing the role of the client.

@Josue-dh3li 2 жыл бұрын

Am I the only one that finds this entire conversation cringy? There are clients that want your services, this kind of client will forever ask for more than what they will pay for. Why spend resources on a client that will only be a headache vs a client wanting to throw money at you? Opportunity costs are real and this is a definitive example.

@thefutur 2 жыл бұрын

Difficult conversations like this can help you learn how to handle this in the future.