I have problem with my camera ie 60 when I enter to the app and enter to the camera after afew sacnd the video is stopping and showing to me massage Failed to play video what I do?

Hi, AngwiStephanie, we're glad that we provide videos that can help our ieGeek customers, your comment below made our day, thank you for the such fantastic feedback, which inspire us to produce more security videos.

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Hi, Daisy, may I know your camera model?

This place is used to manage the SD card recording, when you plug in the SD card, turn on this switch events are stored in the SD card

Hello, thanks for your comment, and now we can not accurately judge your current issue. please contact service@iegeek.com (Provide order number, country, issue with product). Our professional after-sales department will solve the problem for you. Thank you for your understanding and patience!

My igeek cctv camera

Hi, Jason. Normally, the sd card slot can be founded on the bottom of back or side of camera.

I can not figure out how or which way it goes in. Every way feels wrong. It don't click down like most.

Hi, What kind of camera do you buy? In general, enter the history playback interface, click video, save the video to the App album, then go to the App album, find the corresponding video clip, click to download to the phone album

Video switch" is the SD card recording toggle. When enabled, triggered segments are saved to the SD card. "Event recording" captures short clips, typically lasting a few seconds. For continuous monitoring when powered, there's also an option for "All day record"

Hi, Cyberia, Battery camera is not 24-hour recording. Usually it is standby hibernation, and only after waking up to start recording according to the actual situation. And each time you need to wait for the recording to finish, for example, wait for a few minutes, and then you can view the video in the "History" screen of the app.

@@ieGeekCam Yes, I realize it's not 24 hour recording but the problem is that it rarely records. I can be doing jumping jacks in front of it and get nothing. It does not pick up anyone coming to my door, my car coming and going out of the driveway, nothing, no matter how long I wait. I am currently dealing with Vivienne, but I first contacted help on Friday and had to wait until Monday for someone to get back to me and she's telling me to do the things I've already tried.... Not overly helpful when one has to wait a full day for responses due to the time zones.

Did you get anywhere? Wish I'd had seen all these problems people were having before I bought two. Absolutely useless

@@OfficialELTB Nope. I ended up returning the piece of garbage just days before the return window closed. It was almost like they were trying to draw it out so I'd miss the return window. I lost patience and just returned it and left a not so stellar review. They then contacted me asking me to remove the review and they'd give me a $40 Amazon gift card. I told them I was not removing the review until I got the card. I got it, and left the review and edited it to add their bribery. My reviews stand so others don't get fkd over too and I made sure to include they tried to bribe me to remove the review, or at least give them more stars. Not gonna happen, I used the gift card towards a different solar camera, a solar Dzees and it worked straight out of the box with no issues, stays charged even on overcast and rainy days and zero issues with accessing clips thru the app. We will see how it performs over winter with the cold but so far, so good. They continued to email me asking for reviews on the customer service (which was shit) so I just ended up blocking their email.

Hello, under normal circumstances, the content recorded by SD card can be directly viewed in the App. There is a motion detection on the homepage of the App, you can try to check it.

@@ieGeekCam I've gone through email support and there is no way for it to work. Used multiple name brand high speed SD cards. Would love to see this feature demonstrated with these cameras somewhere.

I have that camera and am able to playback videos stored on the SD card. Perhaps you have now learned how to do that? What I cannot do, is share those videos without first taking the card out and sharing from PC. You can turn on Basic cloud which then saves short 5 sec clips to the cloud when motion is detected. Those can be shared from the app, but they are too short and often missing whatever movement caused the detection.

@@GrahamM-sm1hv graham that's literally what I've described. It's supposed to play back within app without cloud. That is what is advertised. No duh that it works when putting the sd into another device - that's not useful if the camera is stolen.

Dear, which camera did you buy? Can you talk to me? We will do our best to help you solve the problem. In addition, there are operation videos of each product on the KZfaq channel. You can refer to it!🥰