Hi there, we will be happy to clarify your doubts. Beocom Portal include a USB A dongle which is part of the box content upon purchase. The USB-C dongle can be purchased separately through one of our local Bang & Olufsen retailers. Hope this helps. Feel free to reach out anytime if you have any other questions. Kind regards, Bang & Olufsen Customer Care

Hi there, thanks for reaching out. We are sorry that you are unable to find the settings for the Dongle in the B&O App. We will be happy to clarify. Please note that the settings for the dongle are not adjustable. Feel free to reach out to us here support.bang-olufsen.com/hc/en-us in case you have any further questions. Kind regards, Bang & Olufsen Customer Care

Hi David, we will be happy to advise of the best settings for your Beoplay Portal when connected to your PC. Feel free to check out this article here: support.bang-olufsen.com/hc/en-us/articles/4402899077393-How-do-I-connect-Beoplay-Portal-to-Windows-10 Hope this helps! Let us know if you have any other questions or concerns. Kind regards, Bang & Olufsen Customer Care

Hi there, we are sorry that you are having issues confirming ownership of your Beoplay Portal. We will be happy to help. To best do so, kindly reach out to us with further details here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care

@@bangolufsen thanks

The guy said the dongle is also bluetooth, which means it lacks 2.4ghz wireless functionality. So if you are going to game the PS version is going to be much better. So will the Xbox version (which works with 2.4ghz xbox dongles for PC). They also sell "teams certified" and "zoom" variants of the beocom version - which more or less means you have a dedicated teams button, which is less of a big deal IMHO.

Hi Marky, Thank you for your comment! Although the case is sold separately as a spare part, please note that the Beocom Portal case is not compatible with the Beoplay Portal. If you have any further questions, please feel free to contact us via www.bang-olufsen.com/en/support/contact. Kind regards, Bang & Olufsen Customer Care

@@bangolufsen Hi Please can I purchase this as a spare part. I have emailed your support team requesting the same. Many Thanks - Mark

Hi Mark, Thank you for following up via e-mail also, but as mentioned in our previous responses, the case for this model is currently not available as a spare part. We apologize for any inconvenience this might create for you. However, we will be more than happy to forward your request as an improvement suggestion to our development team. While we are not able to make any guarantees in regard to the result, they will of course will look into the possibility. Kind regards, Bang & Olufsen Customer Care

​@@bangolufsenis the case sold with the Beoplay HX different from the case sold with the Beocom Portal, colour aside?

@@matteventu They are indeed different as the size of the ear cushions differ. Hope this helps. Let us know if you need anything else. Kind regards, Bang & Olufsen Customer Care

Hi there, we are sorry that your Beoplay Portal is constantly trying to connect via Bluetooth and will be happy to assist. We recommend resetting your unit as per the steps here: support.bang-olufsen.com/hc/en-us/articles/360018926658-How-do-I-reset-my-Beoplay-Portal Should the issue persist, please reach out to us via support.bang-olufsen.com/hc/en-us, so we can best help you. Kind regards, Bang & Olufsen Customer Care

Hi Tristan, Thank you for your comment! You are correct, the Beoplay Portal Xbox Edition has been designed for usage with Xbox wirelessly. You can read more about it here: support.bang-olufsen.com/hc/en-us/articles/360018924438-Xbox-Connect-and-Beoplay-Portal. If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/contact. Kind regards, Bang & Olufsen Customer Care

Gooooooddd

Hi there, Thank you for your interest in our in-ear headphone line. Sound wise both models are the same. The main add-on the Beocom EX brings to the table is an additional dongle, which gives it support for most communication platforms, allowing for a seamless call & sound experience. If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/beoplay-contact, we are always happy to help. Kind regards, Bang & Olufsen Customer Care

@@bangolufsen I actually want to buy and I surely will buy one of these. But still, just the dongle device add on? Is there anything that makes it better than Beoplay Ex? Also, will also the ANC be the same in both Beocom ex and Beoplay ex , or the former is a little superior in any way?

​@@rehmanali2895ANC is the same.