Thank you for the feedback! We always try to play with the visuals 😄

You're the best, Nadia! 😉

Hey there! It's messages like yours that give us the motivation to keep pushing forward, so thank you for that 💚 Also, feel free to send us a PM, or DM on Facebook, Instagram, or X, in case you have a question about any of our platform's services. We'd be happy to help you.

@@Wise sure, no problem!

Hi there. It seems that you're trying to send money to your personal bank account based in Thailand. In that case, you can set up a transfer to send EUR from the US via SWIFT to THB in your Thai bank account directly. Or, if you prefer, you can add to your EUR balance first, then send it to your Thai bank too. So, here are some guides with more info: Sending money: wi.se/howtosendmoney Adding money to balances: wi.se/addmoneytoyourbalances EUR transfers via SWIFT: wi.se/euroutsideofsepa THB transfers: wi.se/guidetothb With regard to verification, we'll let you know what we might need from you once you've set up the transfer. Here's a guide on getting verified: wi.se/getverifiedguide. Lastly, since each transfer's unique the time it takes to be complete depends on factors like payment method, currencies sent, conversion, and weekend/holidays, etc. Rest assured, we'll always aim to send out your money at the soonest possible.

You're very welcome, we're always here for you ❤️ If you have any questions feel free to reach out via our other social channels, or by email or phone: wi.se/contactus

Your bank might limit the amount of money you can send per day, or per transfer. Those limits might differ if you’re sending online, over the phone, or in-branch. If you’re sending online or over the phone, your bank might limit the amount you can send in one go. That means you’ll need to send several smaller transfers over the course of a few days instead. Your bank might let you send a bigger amount if you go in-person, to your branch. So it’s often quicker, and simpler, to set up larger transfers in-branch. You can download a PDF with all your transfer details to make this easier. The best suggestion is to contact your bank for more details on their limits. We also recommend you to verify your identity beforehand, to avoid any delays or issues. After you pay for your transfer, we also might need to see more documents. That’s because when you send a large amount, we need to verify where the money came from. It could be a scan/screenshot of your bank statement, a property sale agreement, or a payslip. And yes, we might require documents for each payment, if needed. If you need more help, feel free to contact us by using this link: wi.se/directcontactus Thank you.

Hi, Norith. You can get account details with us to receive money from others. This work like bank details, so once you get them, you can share them with your sender to receive money from them to your balances with us. However, note that this feature's only available in select regions. Check out your eligibility, and how to get it here: wi.se/getbankdetails In this case, option 1 would be easier, as your relative can send EUR from their Peruvian bank account via SWIFT directly to your EUR account details. You'll receive this to your EUR balance. More info on sending EUR via SWIFT: wi.se/euroutsideofsepa After, you can send EUR from your balances to another person's Spanish bank account. Here's how to send money from balances: wi.se/sendfrombalance Lastly, since you mentioned this might be to purchase a car, here are some tips on large transfers: wi.se/largetransferstips

Hi there! Is there any error when you try to submit your document? Bear in mind, we're unable to accept it in PDF format. We explain more about it here: wi.se/verifyyourid If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂

​@@Wiseto verify my identity. Your system gives me a QR code to scan with my mobile phone, and when I scan that QR code with my phone, it redirects me to the site where I have to take a live photo of my identity documents and my selfie from that site. I did that many times, but your system doesn't accept my photos. It says it is unable to read my documents. Can you please help me? . I also uploaded a JPEG image of my documents to verify my identity on your site, but I did not get any response in my email. Can you please give me a valid link to submit my JPEG image documents to upload to verify my identity?

Hey there. We can't accept the PDF documents. Please be sure that no information is covered or redacted, as we need to see the full document photo page. We'd also recommend using the highest quality setting on your device. You can find more information here: wi.se/verifyyourid We'd be happy to assist you, so please get in touch with us at wi.se/contactus or via DM on Facebook, Twitter/X, or Instagram. That way, we can take a closer look and help.

Hey there. Thanks for the support. Do you mean that you are trying to pay in PKR? If so, we can't accept payments in this currency. To make a payment from your Pakistani bank account, you'll need to arrange a SWIFT transfer from your external bank account to ours, and in a currency we can accept, like EUR, GBP, or USD. You can learn more about how SWIFT payments work here: wi.se/swiftpayments Hope this helps!

Hey there! You can find the limits on how much you can spend with your Wise card and withdraw from ATMs here: wi.se/wisedebitcardlimits. Although, you can also make 2 withdrawals of up to 200 GBP each month for free per account. After that, we’ll charge 0.5 GBP per withdrawal. There’s a 1.75% fee on any amount you withdraw above 200 GBP. About sending money, there are some limits on how much you can send with us. They depend on which currencies you send to and from, and how you pay. You can check the limits for each currency here: wi.se/what-currencies-can-i-send. We’ll also let you know if you try to send too much at one time 🙂

Hey, Akka. At Wise, we always use the real exchange rate and charge a transparent fee, no matter how much money you send with us. And the more you send with us, the more you save on fees. For more on sending high amount transfers: wi.se/howmuchtosendlargetransfer If you've further questions, feel free to message us on any other platforms (eg. X, Instagram, Facebook).

Hey there. EUR can reach us really fast when paying by card, but it can take up to 2 working days before it reaches the recipient, but often it's within minutes. Depending on the methods, there can be a small fee when sending with Wise. But if you're sending from Wise balance, then sending EUR is free. You can try your wished transfer here: wi.se/sendfees

Hey, Renny 😊 We offer our services in Cambodia, but it's limited there at the moment. But, you can still sign up and send money from USD, GBP, or EUR, via SWIFT - here's how to start: wi.se/howtosendmoney, and more info on SWIFT here: wi.se/swiftpayments

Hey there 👋 Technically, you can receive 50 000 000 USD per transaction and per day. More here: wi.se/receivelargeamount If you're talking about all of it in one or a few transfers, then know that, when receiving larger amounts, like 400 000 USD we might need to ask about the relationship of you and the sender. We also have a dedicated team who can help you out when you're about to receive/send a larger transfer: wi.se/large_amounts_cs Feel free to send us a DM with more questions on FB/IG or Twitter as well.

You're most welcome, Sellah 💚 If you have any questions, and have any other social media accounts like Facebook, Twitter or Instagram, reach out to us there, and we’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus