This video teaches you how to succeed at conflict resolution by using Chris Voss's "accusation audit" technique.
HowCommunicationWorks.com
Imagine you have a long-standing conflict with a friend, family-member or co-worker.
This person seems extremely angry at you, and you're pretty sure they have a long list of complaints and accusations to make against you.
Just the idea of having to face them keeps you up at night.
What if I told you there was a technique you could use that allowed you to take all of the stored-up negatives and use them to your advantage in a way that defused most of the explosive potential of the interaction?
There is.
In this video, I describe a technique called the "accusation audit."
I learned it from Chris Voss's great book about negotiation, "Never Split the Difference."
It combines several different techniques I've already discussed. It's part active, empathic listening, and it's partly from the difficult conversations checklist.
After watching this video, you will be able to:
-- Do an accusation audit prior to a confrontation.
-- Know how to take each accusation and use it to build connection and rapport.
-- Defuse the greatest source of potential conflict and anxiety in a difficult conversation.
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Alan Alda's book: a.co/d/dRlIa2B
Chris Voss's Never Split the Difference: a.co/d/hoowIAM