Removing & replacing parts for HP Chromebase All-in-One

Removing & replacing parts for HP Chromebase All-in-One | HP Computer Service

Рет қаралды 9,303

Күн бұрын

In this video, we will see how to repair and replace various parts when servicing or upgrading your HP Chromebase All-in-One computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can directly skip to the specific chapters in the video corresponding to the parts to be repaired and replaced.
Chapters:
00:00 - Introduction
00:11 - Vent Cover
00:52 - Stand Base
02:32 - Speakers
03:31 - Volume Button Board
04:11 - Metal Base
04:53 - Stand Base Cover
05:33 - M.2 Solid State Drive -
06:19 - Memory Module(s)
07:05 - Wireless LAN Module
08:25 - Real-Time Clock Battery
08:53 - Wireless LAN Antenna Assembly
10:10 - Motherboard
11:28 - Heatsink
12:36 - Fan
13:24 - Fan Duct
14:05 - Stand Cover
15:07 - Hinge Bracket
15:50 - Rear Cover
16:34 - Hinge Cover
17:28 - Display Panel Hinge
18:47 - Converter Board
20:13 - Touch Control Board
21:16 - Webcam Assembly
23:30 - ALS Board
24:22 - Display Panel Frame/Display Panel
CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
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This video was produced by HP.
Removing & replacing parts for HP Chromebase All-in-One | HP Computer Service
• Removing & replacing p...

Пікірлер: 67

@mjs28s 2 жыл бұрын

Thanks for doing this! Many of your competitors, like the j-holes at Apple, should be doing things like this rather than making repair and upgrades near impossible which then creates more landfill waste because people just replace the entire product. That is unethical by any number of reasons. +1 for HP. I will be getting one of the new chrome base units.

@HPSupport 2 жыл бұрын

+mjs28s Glad to know that you like the video so much!!

@MindyFaber 2 жыл бұрын

Just upgraded my memory to 16GB with the help of this video. Excellent work!

@HPSupport 2 жыл бұрын

+MindyFaber Glad to know that the video was so useful to you!!

@kevinklatt7946 Жыл бұрын

which 16GB product did you use? appreciate recs!

@CalvinIrby01 2 ай бұрын

Do you happen to have the name of the RAM module?

@cornelldaniel 2 жыл бұрын

Hp is doing great things... Love their spectre now this chromebase looking 💕💕💕💕💕❤️🔚

@HPSupport 2 жыл бұрын

+Cornell Daniel You're most welcome!!

@user-bp8yg3ko1r 2 жыл бұрын

Very helpful and consumer friendly, great work HP!

@HPSupport 2 жыл бұрын

+平和 Glad to know that the video was so useful to you!!

@pixelking_871 2 жыл бұрын

Thank you HP 💕 we like that you think about Upgrading in mind , thanks 🙏 for making an Awesome Chromebase Desktop 🖥️ I was just saying we need Chromebased desktops too

@HPSupport 2 жыл бұрын

+Pixel KING Glad to know that the video was so useful to you.

@adinsapo 2 жыл бұрын

YOU SAID BASED. BASED Pixel KING

@yanikemann 2 жыл бұрын

This is amazing!

@HPSupport 2 жыл бұрын

+Yanike Mann Welcome!!

@yanikemann 2 жыл бұрын

@@HPSupport Do you have this desktop computer as a i7 with 1080p, 1440p or 4k display options?

@rhsxo Жыл бұрын

A note for anyone with the newer model, the bottom plastic base was added on and 6 of the 9 screws are below the rubber pad (other 3 are on the bottom vent once you remove that base. Also, the RAM has a metal cover over it. Pops right off though.

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@MyGSunny 2 жыл бұрын

I just brought this because of this video and I haven't brought a new computer in over 7 years.

@HPSupport 2 жыл бұрын

+Sunny Days Glad to know that you like the video so much!!

@MyGSunny 2 жыл бұрын

@@HPSupport Thanks for the reply! I'm just curious in case something breaks, most likely the screen? how do I go about purchasing the parts?

@pixelking_871 2 жыл бұрын

I really would like this

@HPSupport 2 жыл бұрын

+Pixel KING Welcome!!

@briankurtz79 9 ай бұрын

The screen on my unit is crooked in both orientations. Like it was installed slightly off axis. Does anyone know how to fix this?

@HPSupport 9 ай бұрын

Hi Brian, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your Chromebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Ztnz7E Binu-HP Social Media Tech Support

@TomUK7 2 жыл бұрын

Kudos HP. You may have just convinced me to buy this! Thank you. Ps. Can I connect a 4k monitor to the Chromebase and expect a 60hz refresh rate? My monitor has hdmi 2.0 and display port. Would I need a usb c to display port adapter? Thanks PPS. A track pad accessory would be an awesome addition to this pc!

@HPSupport 2 жыл бұрын

+TomUK7 Please refer this document to know about changing monitor refresh rate: bit.ly/35QJ9LN

@bryanfarme 2 жыл бұрын

I'd like to upgrade the internal storage to 1tb. Does anyone know what size of SSD is specifically required?

@HPSupport 2 жыл бұрын

+bryanfarme HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

@Codex8171 Жыл бұрын

Now I can add more ram and have one of the best chrome os desktops

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@superpeca 6 ай бұрын

Hi, I have a 128 GB SSD and I would like to replace the 16GB eMMC with that SSD. I guess I would need to install the OS image on that new drive but where could I obtain a OS image for this device? Or maybe there is another way to clone the eMMC to an SSD inside Chrome OS? Thanks!

@HPSupport 6 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about way to clone the eMMC to an SSD inside Chrome OS. I will do my best to assist you. Sorry but the only options you have is to use a USB/Flash drive or a micro SD card. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Regards, HP Support

@superpeca 6 ай бұрын

@@HPSupport Thank you for the quick reply! I just found an article online on how to make a recovery image on Chrome OS. Just to explain, a big German retailer sold it as B-ware (refurbished) and their specs by the seller stated a 4 GB of RAM and 16GB eMMc drive. When I put the serial number in HP support website I see that the computer originally had 8GB of RAM and 256 NVME SSD. It is sad to see a reputable retailer do this to a product and sell it as "used" and not "downgraded"...

@HPSupport 6 ай бұрын

Glad to know that you have found a solution. Regarding other issue, due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/48ty6mY Regards, HP Support

@IntoTheLightAstrology 2 жыл бұрын

What a great thing to post where it is so findable! Can you tell me where I can find info on the type of RAM chip this uses, so that I can replace the 4GB mine has with an 8GB one?

@HPSupport 2 жыл бұрын

+Gabriel Gregg Schmidt May I know the complete model number of your unit so that we can check the details for you?

@IntoTheLightAstrology 2 жыл бұрын

@@HPSupport I am disappointed in this delayed response as I have already been recommended the wrong module once by HP support and again by Crucial. I've had to return two erroneous modules, why is it so hard for the manufacturer to provide such a basic piece of information?

@michaelcorcoran8768 Жыл бұрын

@@IntoTheLightAstrology yeah I had a customer service agent try to tell me this device didn't have a touch screen. It was frustrating. I was asking if it had USI stylus support and they were trying to tell me it didn't have a touch screen at all.

@IntoTheLightAstrology Жыл бұрын

@@michaelcorcoran8768 HP support is incredibly messed up, especially their India centers. Repeat wrong info and failed follow-up. I continue to have keyboard (Bluetooth) connection issues. The battery saver tech sometimes causes keyboard to sleep after a few seconds of non-use, and when waking the computer it can take up to 10 seconds or more for the keyboard to reconnect. Twice it wouldn't at all, I had to have the computer forget the device and add it back. The last time that failed until I restarted the computer. Want more HP dirt? OK... I got their 11-inch detachable, and its keyboard no longer connects, dead. This is a know issue that neither support can offer a fix for and my escalation agent (to replace keyboard or whole unit if necessary) stopped responding! After a long history buying HP products --there's a lot to love about them-- I am through with them, too many quality issues without support.

@ronits1507 2 жыл бұрын

I'm changing the ram on my computer, but it's a 2022 v2 and the ram has a cover over it. How do I take the cover off?

@HPSupport 2 жыл бұрын

Hi Ronits, thanks for contacting HP! I understand that you need help in changing the memory on your computer. I will do my best to assist you. May I know the model number of your computer? Please let us know. Binu - HP Social Media Tech Support

@Coralfire Жыл бұрын

@@HPSupport Same ussye, 22-aa0127c There is a N66 Shield CAN DDR cover. It is metal and has same outline for memory showed in video. there is a plastic round the edge that may be holding to the board.

@Coralfire Жыл бұрын

@@HPSupport was able to pull the plastic up and lift off from the bottom

@papillonski Жыл бұрын

How do I know what part I should buy to upgrade RAM? I currently have 1x4G on this model: HP Chromedesk 22-aa0001a 21.5" FHD Touch All in One PC - Snowflake White Intel Pentium 6405U - 4GB RAM - 256GB NVMe SSD - AX WiFi 6 + Bluetooth 5 - ChromeOS I have purchased something but fear it's not the right part (ADATA Premier SODIMM 8GB DDR4 3200Mhz RAM 8GB, 1.2v) - never did that kind of upgrade on anything in my life!

@HPSupport Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your computer. I will do my best to assist you. Please refer 'Memory upgrade information' under the specification page to know about the supported memory: bit.ly/3VY5ewG Binu - Social Media Tech Support

@artur6080 2 жыл бұрын

What is the release date in Germany I can't find anything on this topic

@HPSupport 2 жыл бұрын

+До дона Artur Артур You can keep checking it here: www.hp.com/us-en/shop

@Zero-no-zzz 2 жыл бұрын

When can we buy this? It's been on preorder for over a month with no official release date

@HPSupport 2 жыл бұрын

+マックワ　羽蓮 You can check and purchase it from here: www.hp.com/us-en/shop

@itinkle Жыл бұрын

I need to buy a new vent cover, where can i buy it?

@HPSupport Жыл бұрын

Hi Itinkle, thanks for contacting HP Global Social Media Support! I understand that you need to purchase a new vent cover. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

@McSNIFFERY 2 жыл бұрын

What ram do I need to purchase? I already purchased this chrome base.

@HPSupport 2 жыл бұрын

+Joseph You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

@Aria-wg5qb 2 жыл бұрын

Would this chromebase be able to handle light gaming like Roblox, Minecraft and Sims 4? I'm really interested in this chromebase.

@HPSupport 2 жыл бұрын

+Aria First check the system requirement of the games. If this unit meets the system requirement, then you can go ahead and play.

@romanrussell4165 2 жыл бұрын

Hello HP, I was about to purchase this chromebase and I saw on the website where it states "up to 10th Gen Intel® Core™ i3 Processor" , but when I select customize and go under processor and graphics, it only gives the option for the Intel Pentium 6405U . How do I upgrade to the i3 processor?? I'm trying to purchase this ASAP 🙂 Thanks for your help 🙏

@romanrussell4165 2 жыл бұрын

@@lvpist I hope so!

@michaelcorcoran8768 Жыл бұрын

Yeah I found that the desktop site is less buggy than on a mobile browser or it might just be that they were out of stock of the i3. Sometimes the HP store on eBay sells it brand new with the i3.

@cubanhitman2158 2 жыл бұрын

What size is the m.2? 22 by what?

@HPSupport 2 жыл бұрын

+CubanHitman21 It supports 128 GB PCIe® NVMe™ SSD.

@MissJanuary89 2 жыл бұрын

Smh, when are you actually going to start shipping out the desktop? Been waiting over a month with no updates.

@HPSupport 2 жыл бұрын

+Angel J. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@MissJanuary89 2 жыл бұрын

@@HPSupport this doesn't have anything to do with my question, why did u waste time typing this response?

@maar1567 2 жыл бұрын

should I buy the 2 yr warranty for $120?

@HPSupport 2 жыл бұрын

Hi there, thanks for contacting! I understand that you need to know about purchasing the warranty. I will do my best to assist you. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

@michaelcorcoran8768 Жыл бұрын

It might depend on what model you have but given that you can buy this entire thing for $329 for office Depot right now I probably wouldn't.