Hymer Scandal | How It Affects Owners | What to Expect

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Neil Balthaser

Neil Balthaser

5 жыл бұрын

One of North America's largest RV manufacturers goes under. What does it mean for current and prospective owners?
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🔴 More about this video
Lots of owners are left stranded with 2 and 6 year warranties which cannot be honored now that Erwin Hymer Group North America (EHGNA) is bankrupt. While the is some hope that a buyer can be found to rescue the Roadtrek brand the reality is that in no scenario will current warranties be picked up. So where does this leave current and prospective buyers who wish to cash in on the deep discounts they're seeing right now on dealer lots?
In this video I break down the RV's parts, components and appliances into 3 groups: those with their own warranties; those that could be covered under an extended warranty and have readily available off-the-shelf replacements and those that are proprietary and custom built and which would not be easily replaced.
Using this method, current and would-be buyers can make their own decisions as to whether they should purchase an extended warranty or purchase existing inventory based on their individual comfort levels. There are pros and cons to purchasing an EHGNA product today at a steep discount. And, the situation isn't completely dire. As always, caveat emptor and knowledge is your friend.
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Пікірлер: 451
@Ultramobility
@Ultramobility 5 жыл бұрын
A 1-time donation via PayPal is always appreciated! www.paypal.me/ultramobility Or a small monthly subscription goes a long way! www.patreon.com/ultramobility *Check out the court documents for EHGNA's receivership* www.alvarezandmarsal.com/ehgna#intro
@davidfromtexas9681
@davidfromtexas9681 5 жыл бұрын
Damn Neil this is just a hot mess. As a current RV owner this stuff worries me. We all know RV dealers are often shady but being someone who is a life long RV’er crap like this will weigh heavy on our next purchase, no matter what that turns out to be. We were at a RV show last weekend and they had a Hymer and I listened to the sales guy tout the company to some elderly couple. I couldn’t stand it and asked how will you handle the fact Hymer is in bankruptcy, he turned white, the customer turned red, and we all walked away. I bet that sales guy wanted to kill me but screw him. Dealers need to be up front with this stuff. Maybe he would sell an extended warranty but as we’ve learned they rarely stand up the way they sell them. For a long time I’ve thought the RV industry needs oversight. This just makes me think so harder.
@Ultramobility
@Ultramobility 5 жыл бұрын
good for you speaking up! shameful of that dealer. what was the name of the dealer do you remember?
@davidfromtexas9681
@davidfromtexas9681 5 жыл бұрын
Ultramobility yes sir it was Camping World. I can’t say they might not have mentioned it in the sales process but that guy was touting the warranty that we know doesn’t exist anymore.
@heatherlucero2530
@heatherlucero2530 5 жыл бұрын
Such a shame 😞 they were my favorite brands. My heart breaks for the employees and rv owners now affected too.
@keithkrohn409
@keithkrohn409 5 жыл бұрын
boy my tent looks better everyday.
@anthonycbrown1952
@anthonycbrown1952 5 жыл бұрын
The Show Did Go On - and it was great. You may not have been the first out the gate on the story but yours is clearly the most comprehensive for current and future EHG NA and Roadtrek owners. I thought I had every angle and consideration covered / understood, but you outdid yourself on this one. The Mercedes Masterfitter consideration escaped me despite watching your specific video on the topic. Every Class B website should include your video in the 'Before You Get Started' section. N.B. is the go-to source on Class B's
@Ultramobility
@Ultramobility 5 жыл бұрын
wow Anthony. I really appreciate hearing this. I try with every video to pack as much helpful information into every minute. i'm glad that you find my channel and videos so helpful. thanks for letting me know.
@dansalas399
@dansalas399 5 жыл бұрын
Great job on your research Neil! You have truly set yourself apart from the pack of vloggers.. who were sponsored by Hymer and RT and quickly headed for the hills when things went south and have said very little about this issue leaving their audience at a bit of a loss. Not nice. I feel for the RT and Hymer owners who felt some level of comfort with the 5+ yrs of warranty on their rigs and now faced with thought of having to fend for themselves if/when they have to get some service done. I must admit that I came very close to owning a new Aktiv last year but held back. I’m today breathing a huge sigh of relief by ducking this bullet. You sir have done an amazing service to the community for telling it like it is but also going over whatever options they may have now. We thank you. This is epic!
@calcal5135
@calcal5135 5 жыл бұрын
Excellent review of the situation, Neal! Really outstanding. Thanks.
@outdoorsman2b918
@outdoorsman2b918 5 жыл бұрын
I'm not an owner of the mentioned products but, I think this is one of the most important and valuable videos you have ever done.
@RobMarshall2012
@RobMarshall2012 5 жыл бұрын
Great assessment of the Hymer NA situation. My condolences to those laid off and to the owners who have to deal with the lack of warranty.
@FearlessQuery21
@FearlessQuery21 5 жыл бұрын
Holy smoke!! Thank you for your wisdom, discernment and attention to this acquisition. I would have approached dealer thinking I was getting a deal on a discounted van but now I know I have the upper hand.
@dynabanjo
@dynabanjo 5 жыл бұрын
Thank you! You are far and away the best at analyzing situations and giving useful advice in a timely manner.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you very much M Edwards
@SandiHooper
@SandiHooper 5 жыл бұрын
Thank you for this piece. Super timely and thorough like all of your great work.
@Ultramobility
@Ultramobility 5 жыл бұрын
many thanks to everyone for watching.
@tuomasholo
@tuomasholo 5 жыл бұрын
If you buy a Hymer RV, buy it with sufficient discount to price out the warranty. You’ll likely be your own warranty and find an independent repair facility.
@Ultramobility
@Ultramobility 5 жыл бұрын
yes that's exactly right and set aside a good stash to fix things on your own or replace systems like Eco-Trek later on down the line.
@tuomasholo
@tuomasholo 5 жыл бұрын
Thanks again for an excellent and thorough analysis video.
@jamieklem4083
@jamieklem4083 3 жыл бұрын
I really want a Carado Axion made by Hymer due to its short length. How much is the extended warranty?
@ralphrainwater
@ralphrainwater 5 жыл бұрын
You clearly did your research before making this video. So many details that you had to get right! Excellent job and another reason I watch your videos ASAP upon getting notifications they exist.
@toptobottom247
@toptobottom247 5 жыл бұрын
Finally!...I've been waiting for someone to cover this story.
@frankp5786
@frankp5786 5 жыл бұрын
Neil - Excellent synopsis of the current situation. Thank you for all of your research and for sharing your findings.
@macy1066
@macy1066 5 жыл бұрын
Thanks for putting in the work. This was very helpful.
@Ultramobility
@Ultramobility 5 жыл бұрын
thanks for sharing that john.
@judymoye4368
@judymoye4368 5 жыл бұрын
Wow, what a great job of condensing all the available information into an easy to understand recap. Your channel has evolved into a "don't miss" one for me. Thank you for all your personal advice for we soon to be Class B RV owners!
@Ultramobility
@Ultramobility 5 жыл бұрын
really happy to hear that you like the direction the channel is going. thank you for letting me know!
@stephen5147
@stephen5147 5 жыл бұрын
Great research, and Great presentation. Class act. Thanks for the update.
@calbob750
@calbob750 5 жыл бұрын
Once Hymer goes through bankruptcy its assets could be purchased and some entity could begin manufacturing RVs again under a new brand. Wisenhymer.
@Ultramobility
@Ultramobility 5 жыл бұрын
oh... that's terrible
@matthewaldrich6455
@matthewaldrich6455 5 жыл бұрын
Any buyer that has the right amount of money can purchase the brands and rename em. Money talks, bullshit walks. If they are eventually put on a new name, I doubt the designs will remain the same as well.
@roryroberts3787
@roryroberts3787 5 жыл бұрын
As usual Neil, you had the in-dept info. Unlike the vloggers who had sponserships and are now scrambling and switching to companies using the ford transit chasis and they don't even mention Hymer just that they are shopping for a new RV. I'm so glad that you remained independant and can be counted on to disseminate the truth ...
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you rory - did I ever share with you that Hymer/Roadtrek did approach me with an offer of one of their vans? When I told them I'd be happy to do that but would need to remain independent in my reviews of their products they promptly stopped speaking with me.
@Erin-Thor
@Erin-Thor 5 жыл бұрын
Kudos, a great, well researched, thoughtful, helpful, timely video.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you erin. Glad that you have found it helpful.
@madusan1
@madusan1 5 жыл бұрын
Another great video. Full of info. Thanks Neil!
@Ultramobility
@Ultramobility 5 жыл бұрын
i'm hoping owners and would-be owners find it helpful.
@burkedm175
@burkedm175 5 жыл бұрын
Your video is the most comprehensive summary that I have seen. I got a 2018 Agile last year and I just contacted my dealer for any recommendations or offerings they may have on 3rd party extended warranties in anticipation of the worst case scenario. First time I've heard of the master upfitter issue so I really appreciate that heads-up. I'm really glad I have the tried and true AGMs instead of Lithium (small consolation).
@Ultramobility
@Ultramobility 5 жыл бұрын
I think you're going to be okay dan. I love the agile! it is so open and beautiful. you can always upgrade those agm batteries later on down the road to lithium if you like. you're going to be fine. enjoy your new agile!
@bonniefromwashingtonstate7808
@bonniefromwashingtonstate7808 5 жыл бұрын
Hope you are feeling better! Thank you, crossing the Agile off my wish list!
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you!
@alexancheta9562
@alexancheta9562 5 жыл бұрын
Neil - thank you 🙏 for this highly informative video. This certainly gave me the salient details I couldn’t find in most websites reporting on the receivership of Erin Hymer/Roadtrek
@Ultramobility
@Ultramobility 5 жыл бұрын
alex - i'm glad that you found my video helpful. thanks for letting me know.
@victorsantana162
@victorsantana162 5 жыл бұрын
That report was impressive. BBB or Consumer Report could not done better. Thank you.
@Ultramobility
@Ultramobility 5 жыл бұрын
wow thank you so much victor!
@rubiteve
@rubiteve 5 жыл бұрын
Very helpful information and you did an excellent job sir.
@paulngai3945
@paulngai3945 5 жыл бұрын
I don't own an RV but I found this video very informative. You have a good presentation supported with information and good graphics. Very impressive.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you!
@Lisa-tj3cd
@Lisa-tj3cd 5 жыл бұрын
You’re the Best Neil! Thanks for the video!
@Ultramobility
@Ultramobility 5 жыл бұрын
why thank you very much appreciate it!
@DavidHuffTexas
@DavidHuffTexas 5 жыл бұрын
Very nice, and complete, report on the situation as it stands right now. Thumbs up.
@karenbird6727
@karenbird6727 5 жыл бұрын
Thank you so much for this very good video!
@perrycastellano7136
@perrycastellano7136 5 жыл бұрын
I was looking forward to this video after reading bits and pieces over the last couple of weeks, and boy, did you deliver!! Great succinct and well covered explanation Neil!! I feel terrible for all the poor folks who abruptly lost their jobs...
@Ultramobility
@Ultramobility 5 жыл бұрын
Hi, Perry. thank you very much for saying that. I try. I really try to create each video in such a way that values your time. I try to create a video that covers a topic in a way that isn't covered by others on KZfaq. I appreciate that you appreciate that. Now, please subscribe to my channel ;-)
@perrycastellano7136
@perrycastellano7136 5 жыл бұрын
@@Ultramobility Neil... I've been a subscriber for quite some time now and a promoter of your channel too!! Since my obsession with Class B's started, I have valued your knowledge and opinions on many topics and enjoy your content! I have told friends and patients thinking about the freedom that Class B's can offer to find your channel as well! ...And ultimately, I recently purchased a 2017 Pleasure Way Plateau TS now named "B-Mused" to act as a weekender, escape vehicle, and traveling land yacht... using much of your valued lessons and George's of Humble Road as guidance with my first swing at Class B ownership!! Thank you, thank you, thank you man!!
@Ultramobility
@Ultramobility 5 жыл бұрын
congratulations perry! welcome to the ultramobile life! if you'd like a $250 rebate check from PW then head to www.pleasureway.com/reward and enter my PAC # 837. We'll both get a check for $250!
@perrycastellano7136
@perrycastellano7136 5 жыл бұрын
Thanks Neil!! I would have tried the rebate check thing, but like their warranty, that's only for new rigs... not for pre-owned. Too bad!!
@Judy-cm6kp
@Judy-cm6kp 5 жыл бұрын
Wow. The best report I’ve seen on this topic
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you jm
@pedrocaballero1497
@pedrocaballero1497 5 жыл бұрын
Great research and information. Thank you.
@shawnsevern8429
@shawnsevern8429 5 жыл бұрын
Thank you for such a clear discussion of the RoadTrek situation.
@Ultramobility
@Ultramobility 5 жыл бұрын
you're welcome shawn. thank you for watching. hope it was helpful!
@Bonniemish
@Bonniemish 5 жыл бұрын
Wow! Over a year ago I gave the Heimer a serious consideration. I'm glad my patience has paid off.
@ArvinAsh
@ArvinAsh 5 жыл бұрын
Wow...1000 likes on 8500 views is unheard of! You are off-the-charts good my friend!
@karstenvonhoesslin
@karstenvonhoesslin 5 жыл бұрын
Thank you.. great video and really appreciate the knowledge you make public!
@Ultramobility
@Ultramobility 5 жыл бұрын
thanks for watching!
@hikenrv
@hikenrv 5 жыл бұрын
Well presented and a lot of useful details, Thank you. We are RT Zion owners, and main concern is the waste tanks, but hopefully not a common area for an issue. It appears most other parts can be replaced off the shelf or by changing out for another brand (or sourced from others e.g. lithium batteries)
@andme6851
@andme6851 5 жыл бұрын
Thank you Neil for such a succinct and informative video so those of us who are new to all this can make better decisions. Nice to (luckily) stumble upon someone like you who teaches us to look deeper into the rv world before diving!Or should I say before driving...
@Ultramobility
@Ultramobility 5 жыл бұрын
really glad you found my channel? how'd you find it?
@TheRasta4ri
@TheRasta4ri 5 жыл бұрын
your degree of info is extraordinary as are the reviews thanks.
@GrosTabarnak
@GrosTabarnak 5 жыл бұрын
That's a very informative video. Thanks a lot for sharing. (subscribed!)
@David-pk6bn
@David-pk6bn 5 жыл бұрын
As always very thorough and I’m sure helpful to Roadtrek owners. So glad we decided on a PleasureWay.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you David.
@wurkhorsefitnessandtrainin8031
@wurkhorsefitnessandtrainin8031 5 жыл бұрын
great video and information!
@crispy63
@crispy63 5 жыл бұрын
Thanks Neil for summarizing the Hymer North America situation. I'm so thankful this news broke before I made a choice of manufacturer since the Axion was on my shortlist. Will be interesting to see if the Roadtrek name comes back. Keep up the good work and travel safe.
@Ultramobility
@Ultramobility 5 жыл бұрын
I think it likely that someone will pick up the roadtrek brand name.
@phthisics
@phthisics 5 жыл бұрын
I'm still glad we bought an Axion last year because it was and still is the only motorhome in North America of that length, and we can't park anything longer in our condo complex.
@katsheetz
@katsheetz 5 жыл бұрын
UST BUYING THE NAME or improving the product?
@billymcfarlane1387
@billymcfarlane1387 5 жыл бұрын
Priceless info ...Thank You A+ work
@Ultramobility
@Ultramobility 5 жыл бұрын
wow, thanks billy!
@yellowfintodd
@yellowfintodd 5 жыл бұрын
Absolutely great job on this video. Your points are right on track. There is only one additional thought that I feel compelled to add. When a manufacturer goes out of business many people refer to their products as "orphans", as in the parents are dead. I have had that experience with a Prevost when Featherlite (Vantare) went out of business. The company assets were eventually acquired by another firm and moved to another state. In addition to the loss of warranty, there was also a loss of technical support for the owners of the "orphaned" coaches. Fortunately for many of us, former employees started their own companies to support the "orphaned" coaches and without them many owners would have been up the proverbial creek. Because many items were proprietary in design and application, typical service centers had no idea how to fix unique problems or the "gremlins" that occurred. As you stated, many parts are also proprietary to Roadtrek and getting parts and the crucial technical support could be problematic. I was lucky to have found Donnie Myers, a former Featherlite employee and his team of technicians, many who also had worked at the old Featherlite. Without them maintaining my "orphan" could have been a disaster. With Roadtrek gone, I would be very concerned about not having the technical support available to fix problems that could be unique to Roadtrek and leaving many service centers scratching their heads. So, even with a generic extended warranty, there may be issues when the corporate tech support is not available. Having on going company technical support for an RV can sometimes be invaluable. Keep up the good work.
@Ultramobility
@Ultramobility 5 жыл бұрын
thanks for sharing this comment. I agree that there is an opportunity for former roadtrek employees to start a company to service roadtreks on the road. this would be a great service for current owners.
@phthisics
@phthisics 5 жыл бұрын
We own an Axion, and actually I'm glad we got one while we could, because there's no other true RV out there that's 18 ft. or shorter, and that was a requirement for us. We still have our Ram Promaster warranty, warrantees on all the major components (like the Alde furnace/water heater), and active Facebook owners' groups providing a lot of mutual support. Plus an extended warranty (we'll see how that works out). At the prices dealers have been asking for EHGNA RVs on their lots, they're so much less than competing products they're well worth considering.
@spellmadam2947
@spellmadam2947 5 жыл бұрын
Wow Neil that was a lot to cover. Great job.
@lee-justsayin991
@lee-justsayin991 5 жыл бұрын
Thank you for this information.
@gbryant261
@gbryant261 5 жыл бұрын
Excellent article, very informative. Thanks.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you gary.
@cr8blitz22
@cr8blitz22 4 жыл бұрын
Very informative Neil, thanks for sharing
@lizd3529
@lizd3529 5 жыл бұрын
Delivery, info and presentation A+
@NicoVeenkamp
@NicoVeenkamp 5 жыл бұрын
As usual a very helpful video.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you nico!
@jodycoyote3916
@jodycoyote3916 2 жыл бұрын
This was so informative. Thanks
@denas1166
@denas1166 5 жыл бұрын
Thank you so much for this excellent information and so precise and clear you do such fantastic work with your reviews thanks again .
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you dena!
@stephenpowstinger733
@stephenpowstinger733 5 жыл бұрын
Yes, agree. Although I am only contemplating a RV purchase the Hymer was a top contender. I had heard rumors of M-B non-coverage, now I see why. Now I will look up recent business - oriented stories on Hymer to see what happened.
@richardcheatham9490
@richardcheatham9490 5 жыл бұрын
Very clear and useful.
@ambersan5
@ambersan5 5 жыл бұрын
Very great content!!!
@Ultramobility
@Ultramobility 5 жыл бұрын
happy to hear that amber san! are you Japanese?
@sharonh.6014
@sharonh.6014 5 жыл бұрын
Noticed a local ad in the Maritimes, Atlantic Canada, advertising a 2019 Roadtrek Zion SRT still with the 6 year warranty, quote: "Every new Roadtrek purchased includes two years of Roadside RV assistance for free! Each motorhome is also backed by Roadtrek's six year, unlimited-mile/km expressed limited fully transferable warranty." I sent them a letter asking them about this and if they meant a 6 year third party warranty as EHNA went into receivership. This was the response from the dealer which I thought was kind of interesting, quote "the company is in process of restructuring and the trustee indicates warranties are suspended until reorganized and in the meantime we have the largest oldest warranty company in canada handling our warranties on current sales."
@Ultramobility
@Ultramobility 5 жыл бұрын
the receiver is not at this time handing out checks to dealers to cover warranty work. in my estimation the company will be liquidated. dealers have extended warranties available but you'll need to buy one and read the fine print. dealers want to move the inventory they have on their lots and will say almost anything to do that. otherwise they're left holding the bag. just my opinion.
@supersami7748
@supersami7748 5 жыл бұрын
I’ve dealt extensively with several extended warranty companies and I say that Wholesale Warranties are the best and easiest to deal with from both sides of the service counter.
@keosh777
@keosh777 5 жыл бұрын
Very valuable information. Thanks. I was at the Toronto RV show this Friday specifically looking for a B Vans as a soon to be first time RV traveller crossing N.A. for the next few years. Just tuning into this Roadtrek fiasco. Yikes. The Cambridge plant is not far from my hometown. No wonder the B Van selection at the show was minimal.
@pattiwalker9702
@pattiwalker9702 5 жыл бұрын
Roadtrek having a third of the market share in class B RVs I'm curious to watch how this shakes out with supply and demand. Great job Neil you're on top of it!
@flyshacker
@flyshacker 5 жыл бұрын
Excellent video!!
@kerryshrode
@kerryshrode 5 жыл бұрын
thanks for being our ONLY voice for Class B, and explaining this mess. Excellent detail Neil, thanks. I had Roadtrek in the top three of my choices. This pretty much knocks them out, even with some great dealer discounts.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you very much Kerry. I am honored to be considered your voice in the class b segment.
@kerryshrode
@kerryshrode 5 жыл бұрын
@@Ultramobility So this brings up a thought. Without Roadtrek, where do we Class B folks go and STILL maintain a reasonable price. Out of the two versions of the Travato, the K is the only one that works for us, though I love the dinette in the G. There are some really awesome European vans I have seen in YouTUbe videos, that seem to have it all. WHY on earth don't the North American builders use their insights to copy from? I don't get it. If I could buy one of these Euro vans I would. I love PWs quality but the price tag is a bit hefty for us. Even Coachmen Crossfit is beautiful but still beyond our price range. Getting sort of stuck for options. I realize we could still go with a discounted Roadtrek, but without a warranty and that is very problematic I believe, similar to WInnebago's one year warranty I guess. You know these builders very well. I would appreciate your input on this matter. Thank you so much
@Ultramobility
@Ultramobility 5 жыл бұрын
without roadtrek/hymer and their 17 models there is certainly a lot less choice. some of that will be filled by the remaining companies but it will take time. New entrants may also appear. It will take the industry years to recover from this. I know of several new entrants readying to come into the North American market in 2020. i'll cover them when they are closer to launching.
@kerryshrode
@kerryshrode 5 жыл бұрын
@@Ultramobility Thank you so much Neil. I do trust your opinions on these rigs. We are still a ways off in our decision, so there is time to look options over then decide.
@TheSam041
@TheSam041 5 жыл бұрын
Yep, working at an auction that's selling off all this stuff now at Erwin Hymer. Rapido Group bought the Roadtrek brand though. I feel bad for all people that were negative impacted by this financial misappropriation.
@gregmoore3420
@gregmoore3420 5 жыл бұрын
Thank you for taking the time to do this video. Grins RV in Gilroy CA have been selling 2019 and 2018 new RV's for as low as $47,000( as of 2/28/2019) they had about 4 left. What is interesting is that 3 of the 4 are the Mercedes chassis. There are many other dealerships that will follow in the next few weeks. I would say that anyone who can pick up a new Hymer in the mid $50,000's ( Non-Mercedes) should grab it, go with the remaining component warranties, because they still made one hell of an RV. The other thing to note is that when all of these discounted units are sold (and the believe me, at these prices, they will get sold in a hurry) will the other Class B manufactures start raising their prices due to the new lack in competition. I would think so. So this maybe your best chance to really get a great deal on a new motorhome.
@Ultramobility
@Ultramobility 5 жыл бұрын
thanks for sharing that greg. great information about Seegrins. I showcased their deals in the video as well.
@ovmn
@ovmn 5 жыл бұрын
Always great information :)
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you olga!
@CharlesTracey
@CharlesTracey 5 жыл бұрын
Excellent video unfortunately, the reliability of many of these RVs was already in question and without good tech-support the owners should be very angry. And I will make a PayPal donation, keep up the excellent work.
@1617kinsella
@1617kinsella 5 жыл бұрын
It’s a shame for some owners especially newer ones that could be left high and dry but there is an opportunity for a good handyman to pick up a nice rig and a great price. Cheers!!!
@KindaKrafty
@KindaKrafty 5 жыл бұрын
Wow.... how very enlightening.... Thank You....!
@felixcat9318
@felixcat9318 4 жыл бұрын
This is an interesting and informative video that spells out in plain language the harsh reality that trusting owners of these brands now face and offers credible steps to take in order to potentially stabilise their position.
@Ultramobility
@Ultramobility Жыл бұрын
thank you
@Primogen1
@Primogen1 5 жыл бұрын
I am beginning to see other KZfaqr videos about this very topic and so far dealerships are stepping up to help owners of Roadtrek products. There is talk of offering warranties that would cover these products. However, the cost and completeness of coverage are all in the works. I recommend calling your dealership and asking what they are going to do in regards to a warranty. This is very disappointing. To see such a solid product go under, not to mention all of the jobs lost, because if shady bookkeeping is upsetting. Great video Neil!
@Ultramobility
@Ultramobility 5 жыл бұрын
I may have to do an entire video on extended warranties just because of this whole thing.
@Primogen1
@Primogen1 5 жыл бұрын
@@Ultramobility As confusing as warranty verbiage is, that would be greatly appreciated. I am hoping a lesson is learned by other brands. Keep your books legal and don't use strictly proprietary systems so repairs will be much easier. I understand the need to stand out but I have seen this happen with other products that wanted to grab attention for their awesome system. Think about your customers manufacturers!!
@roryroberts3787
@roryroberts3787 5 жыл бұрын
Yes you did and believe me I was not surprised at their reaction. Based on what I’d seen from two other vloggers who did take the sponsership one downsized from class a gassers and spent the next three months denegrading their former choice and are now searching for a new rvand only now mentioned that they didn’t own the class B
@WamusBootCamp2886
@WamusBootCamp2886 5 жыл бұрын
Thank for the additional info on getting an extended warranty. I've narrowed my choices down to the E Trek XL, Coachman Galleria 24Q or the Travato KL. I really wanted the volt start system so my choices were limited. Since my purchase date is not until summer/fall of 2020, hopefully this will all be worked out by then
@Ultramobility
@Ultramobility 5 жыл бұрын
I think it will be.
@sunnybluesky440
@sunnybluesky440 5 жыл бұрын
Some comments say to design and build their own class b. From the myriad of KZfaq videos, it is very hard to find a DYI van that can compare to buying a well cared for used class b such as a RT 190 on a Chevy chassis. Our 2007 4x4 RT 190 Popular looks exactly the same inside and out as a 2018 RT. It is rock solid, has every convenience and just plain kicks butt of any DYI I have seen. Why reinvent the wheel?
@Ultramobility
@Ultramobility 5 жыл бұрын
I love the 190! it is built on a great chassis and the size is wonderful.
@katsheetz
@katsheetz 5 жыл бұрын
SEEMS THE MANUFACTURES ARE NOT LISTENING that's why some who have the ability are building their own. Manufacturers are just buying and inserting stock parts. no thinking involved. example: if I want to boil water I don't need 2 or 3 burners taking up valuable space. That's why God made micro waves. zap; almost instant boiling water. Want to stir fry or fry an egg: there are storable induction cooktops just need the right power outlets. Do it. having said that stop putting micro waves at floor level. when is the last time you saw that in your home kitchen. there's a reason; it's dangerous and damn inconvenient . Micro/ Convection combo should be standard. don't have to be huge but quit installing coffee cup only sized micro waves just so you can say there is a micro wave. more standard twin bed configurations. I like the friends I invite along but I don't want to sleep in the same bed with them. If people need frolicking space make the twins convertible to queen or king. too few manufacturers are doing that. Under belly items should be protected and not so low you cant drive off the blacktop. shouldn't have to stand on my head to service items under the carriage. sorry about the rant, but you are one of the few who listens.
@donnanhuggler8451
@donnanhuggler8451 5 жыл бұрын
Solid legal info thanks
@rdEyrapr
@rdEyrapr 4 жыл бұрын
Yo you are so transparent!!! Thank you so much for informing the public. Me and my wife are going to the tmh movement/lifestyle and the info is INVALUABLE and worth more than what the 90% population can't afford. So thank you!!! Subscribed, liked and notificationed lol.
@Ultramobility
@Ultramobility Жыл бұрын
thank you
@mitchcollins2947
@mitchcollins2947 5 жыл бұрын
As always, thorough and well done. Thank you. I look forward to learning more about what happened. "Financial irregularities" is a polite term for fraud. I wonder who will go to jail? Please keep us informed.
@Ultramobility
@Ultramobility 5 жыл бұрын
you bet and thanks for watching!
@joseaquino4691
@joseaquino4691 5 жыл бұрын
That whole situation sucks not only for rv owners but their employees as well. Just when it seemed that the Roadtrek etrek sprinters were going to run the rv game it takes a dump. But we as techs are trying our best to keep them on the road.
@suzettecalleja3122
@suzettecalleja3122 5 жыл бұрын
Wow, that was a lot of info. GREAT job, and a BIG thank you. i bet there is going to be lot of them on the used RV lots going for cheap. What have you decided?.
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you. I did a lot of research and tried to come up with an episode that is helpful to viewers and answers some of their questions and concerns as I wasn't finding any other videos addressing the things I do in this video.
@Trailblazers323
@Trailblazers323 5 жыл бұрын
They aren’t cheap yet. I’ve been looking at Zions and they’re definitely still hard to get.
@JC-il4or
@JC-il4or 5 жыл бұрын
I find it amazing that Hymer could go under in such a hot market. Financial irregularities indeed!! And a healthy dose of stupid. Thank you for a very comprehensive overview of this event, and your breakdown of warranty issues. That was logical and hopefully appreciated by the owners left holding the bag.
@jpatrickmoore5158
@jpatrickmoore5158 5 жыл бұрын
No dog in this fight, as a Class B van is still a wish list item. That said, it's worthwhile to note that any company that offers an extended warranty is either taking a calculated risk or making an educated guess that they will be able to make a profit on the deal. From a consumer perspective, you're gambling that you will get more value out of the extended warranty than you pay for it. Personally, I would probably self-insure rather than doing the extended warranty, and rely on the warranties for the various components. I hope that some companies will offer a similar layout to the Activ.
@Ultramobility
@Ultramobility 5 жыл бұрын
me too on the aktiv!
@nicholasanderson6341
@nicholasanderson6341 5 жыл бұрын
I was sad to hear about that because the Activ Studio was one I was really interested in.
@Ultramobility
@Ultramobility 5 жыл бұрын
oh me too. I loved that layout, size, design. maybe someone else will pick up the design and run with it.
@rebeccachamberlain6318
@rebeccachamberlain6318 2 жыл бұрын
Hi Neil. Great site. This is such a tragedy. Where do we go from here?
@mishu3271
@mishu3271 5 жыл бұрын
Hi Neil 👋🇨🇦 Impressive investigative work! 👍 we don’t hear anything more in a Ontario than what’s in the general news. I hear one Florida dealer bought some inventory of parts but I don’t know how that would allowed bc all assets would be frozen pending next steps. I guess we’re going to see a lot of Jerry rigging in second hand units in the future when owners are fed up and decide to sell.
@Ultramobility
@Ultramobility 5 жыл бұрын
that would be interesting is assets are being sold off. it means they are in the process of liquidation and did not find any buyers. I would think that a court doc stating this would be on the receivership site and I didn't see one.
@michaelhanson4848
@michaelhanson4848 5 жыл бұрын
I don't think anyone is buying anything from EHGNA. What people are doing is identifying the companies that supplied EHGNA and then buying from those suppliers.
@mishu3271
@mishu3271 5 жыл бұрын
Michael Hanson Hi Michael. I got the impression this Florida RV dealer was also buying proprietary items from Roadtrek for ex components of the Ecotrek system. Maybe they bought them bf the court intervened in insolvency which would mean they knew more than anyone else about upcoming shutdown.
@Scott-hc2mv
@Scott-hc2mv 5 жыл бұрын
Honest non biased facts. Great job !
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you much scott!
@markehesse5000
@markehesse5000 5 жыл бұрын
WOW! Really good info...I was seriously looking at Roadtreks years ago but bought a Coach House Platinum II instead...very happy now about my decision...maybe you could do a review of a Coach House RV someday? I love your videos!!!! Thanks!
@GoodCybrations
@GoodCybrations 5 жыл бұрын
I also changed from RT to CH 232xl now I am building my own stealth weekender.
@vicalzip
@vicalzip 5 жыл бұрын
Coach House is one that I may seriously look at. How do you like yours? Holding up well?
@markehesse5000
@markehesse5000 5 жыл бұрын
@@vicalzip yes it's been absolutely fantastic
@rvboondocker2559
@rvboondocker2559 5 жыл бұрын
Congratulations on 30K
@Ultramobility
@Ultramobility 5 жыл бұрын
thank you much john. very happy to be here. 50k next!
@forestcitymotorhomesltd.611
@forestcitymotorhomesltd.611 5 жыл бұрын
Just so that you are aware, KS2 is still manufacturing the battery, and providing warranty for 3 years from date of manufacture of the battery. The y are out of Montreal Canada.
@Ultramobility
@Ultramobility 5 жыл бұрын
thanks for sharing that.
@joeosborne8354
@joeosborne8354 5 жыл бұрын
Aktiv owner here, thank you for the information.
@ianfurqueron5850
@ianfurqueron5850 5 жыл бұрын
Ouch. Another reason why I plan to diy my build.
@merchantsvillage
@merchantsvillage 5 жыл бұрын
Great coverage. It's shocking :(
@Shaun1959
@Shaun1959 5 жыл бұрын
Good piece
@Desperado3248
@Desperado3248 5 жыл бұрын
Well now we know why Roadtrek had those great warranty’s, while Winnebago had those stingy/ gr ones. Think the Travato is not perfect, but they come from a company that will be around. Just met some one at rest stop in NY driving a 1995 Rialta
@Ultramobility
@Ultramobility 5 жыл бұрын
I LOVE the Rialta! it was one of the RVs that bit me and got me into this whole lifestyle in the first place!
@solodad
@solodad 5 жыл бұрын
Tks Neil, unfortunetely there will be some rvers especially those who bought an rv from Hymer who finance it on a long term basis, a real headache for them. See you next time.
@Ultramobility
@Ultramobility 5 жыл бұрын
yes indeed. I see a class action lawsuit.
@crystaldwfan
@crystaldwfan 5 жыл бұрын
This is why I'm so nervous of getting class b van now, makes me wonder if I should go the truck camper route because they seem cheaper to fix/maintain. I feel so bad for the owners out there, what a sad situation.
@ManuelHernandez-bg8bl
@ManuelHernandez-bg8bl 5 жыл бұрын
Great information! My condolences to all the Roadtrek owners. Definitely heartbreaking. Do you think the 6 year Warranty had anything to do with Roadtreks demise?
@Ultramobility
@Ultramobility 5 жыл бұрын
no I do not. if you look at the court docs the company just had too much liability across the board. it wasn't well managed. it may have been exacerbated by funds being siphoned off by top management but I would not be able to verify that. we'll know more as lawsuits are filed etc.
@user-ym6lc7pk1e
@user-ym6lc7pk1e 5 жыл бұрын
Thanks Neil, very well done summary. Agree that liquidation is most likely scenario and maybe, someone will acquire Roadtrek brand if they can disassociate themselves from the mess and move manufacturing to one of the US biggest RV hotspots. Regarding Ecotrek, there is information that from some point in the past it was manufactured by KS2 (ks2corp.com/) who was subcontracted by Hymer to produce batteries as well as some other electronics in the system (like Inverter). Members of the community were in contact with KS2 and they stated that batteries would be covered for 3 years as long as the customers would work with dealers to handle the warranty. The warranty replacement has not been tested yet, so until then it's just FYI.
@Ultramobility
@Ultramobility 5 жыл бұрын
yes and thank you so much for sharing that information about K2. I didn't know it when I videoed this episode. good to know!
@jimdevilbiss9125
@jimdevilbiss9125 5 жыл бұрын
I really thank you for this knowledge. We were extremely interested in the Roadtrck Product. Now I am very confused.
@paulmurray280
@paulmurray280 5 жыл бұрын
Nice out takes
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