I Am The Customer - Advice for owners, managers and waitstaff in restaurants and hospitality.
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You often accuse me of carrying a chip on my shoulder - but I suspect this is because you do not entirely understand me - is it not normal to expect satisfaction for one’s money spent?
Ignore my wants, and I will cease to exist. Satisfy those wants, and I will become increasingly loyal. Add to its satisfaction any little extra personal attention and friendly touches you can conjure up, and I will become a walking advertisement for your restaurant.