I bought a used camera from MPB.
Рет қаралды 96,336
2 жыл бұрынBest place to buy a used camera? We try to find out. In this video, I share my thoughts after a first-time purchase through the used camera seller MPB.com.
This video is not sponsored.
UPDATE 8 MONTHS LATER:
FAST FORWARD TO 8 MONTHS AFTER THIS- I tested ordering from MPB THREE more times, and all THREE experiences were perfect. The items were as described, shipping was quick, and absolutely no problems. I'd say I recommend them now and thank you to all of you that shared your experiences. It's just like the restaurant industry. Don't let one case of diarrhea stop you from returning.....Ok, maybe it's not the same.
First time here? Hi, I'm Omar Gonzalez, a professional portrait and event photographer in the NYC/NJ area. On this channel, we talk about cameras, lenses, tech, and techniques to improve our photography.
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ogonzilla
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@ogonzilla 2 жыл бұрын
Will post any updates here. :) 1. From you guys, this experience may be an MPB-USA issue. UK folks seem to have positive things to say. 2. Camera shipped via FedEx back to MPB on July 7th. 3. Camera arrived at MPB July 8th. 4. Refunded 7/12! Whew.
@JimSCoyle 2 жыл бұрын
UK MPB is exceptional mate, for example the web chat thing you tried, for UK I have never seen it over 1 minute wait time and I have had to do a return via MPB, think you are right the US guys may well have a staffing issue. Glad you got a 5D mk III in the end, cheers Jim
@cotswoldphotographers 2 жыл бұрын
I use MPB here in the UK for both buying and selling and they’re absolutely fantastic. Brilliant service!😀
@cotswoldphotographers 2 жыл бұрын
Oh and I get next day delivery via DPD!
@stepeters 2 жыл бұрын
Same - been using them for probably 5 or 6 years. Not a fan of selling stuff to them as they offer a pittance but you can get good prices as a buyer.
@JoschaL 2 жыл бұрын
Same in germany
@SweetJasamine 2 жыл бұрын
Me too. Brilliant service and everything as described
@jinbaittaihero1225 2 жыл бұрын
Me too
@dtyusufceylan 2 жыл бұрын
It is very valuable that you share your bad experiences with us. Unfortunately most youtubers don't do this. so thanks a lot.
@JohnChubbSr Жыл бұрын
The notion of calling customer service first is an awesome suggestion.
@cliffterpher 2 жыл бұрын
I use MPB in the EU and they're exceptionally good. I've had packaging costs refunded when delivery times have been greater than indicated (even by as little as 1 day over). Communication is wonderful; I use either the webchat or email facility.
@riume 2 жыл бұрын
Same experience
@gewfhrefnjkr3724 2 жыл бұрын
Likewise. I've bought from MPB in the UK multiple times and has always been hassle-free
@christinejones2980 2 жыл бұрын
Same here, im in Wales and their service is exceptional, even when I had to return a camera it was easy to contact tgem via webchat and email.
@TheAlexstam7 2 жыл бұрын
They used to be good in EU , now they are acting like scammers. They lost my camera and got two months to get refunded , after tons of emails, delays and excuses. I would stay away from them in their current state
@kevinridley8883 2 жыл бұрын
i just had my fourth transaction with MPB UK had a little prob with the gear i part exchanged but when i pointed out i had bought i from them 10 wks earlier & was still under their guarantee , sorted & all new gear to me in 7days :)
@levscape 2 жыл бұрын
I’m from the UK and I’ve never had an issue with MPB. In fact, I just bought a lens from them on Wednesday evening and it arrived on Friday, and was exactly as described. It sounds like their US venture isn’t going to plan, but it’s important to stress that here in the UK their operation appears to be meeting the high level of expectations that we expect.
@llambert6951 Жыл бұрын
Agree. The UK services are great
@ebentechstudio 8 ай бұрын
which other video-photo equipment shop (online) in UK will you recommend apart from mpb?
@levscape 8 ай бұрын
@@ebentechstudio Park Cameras, Wex Photographic, Camera World have all been good for me.
@fredyellowsnow7492 10 күн бұрын
@@ebentechstudio ffordes photographic.
@darrylm79 Жыл бұрын
Hey Omar, just found your channel. I purchased a used Nikon D4s from MPB a few days ago. I ordered it over the weekend and received it mid-week a few days later. I'm glad my experience didn't match yours as my first purchase. I hit them up on chat, and they were swift to respond in less than 5 minutes. I would order from them again. Keep up the great content!
@StapediusReflex 2 жыл бұрын
I’m glad that MPB shows the actual item you are purchasing. It has saved me time and headache in a few instances. They will list cameras in “excellent” condition with clearly shown scratches, parts missing, etc. They also frequently mislabel products (eg had the mk1 Fuji 27mm listed and priced as a mk2, again “excellent” condition but the lens markings were completely worn off and there was a very visible scratch on the glass).
@jburroughs6645 2 жыл бұрын
You know what? Your videos are always on time and on point for me. I was thinking about trying MPB because of a recent KZfaq video as well. I agree with your assessment of both KEH and B and H. I’ve bought from both and their customer service is top notch. I bought my Z6 II from B and H because of all the retailers I talked with they were the only retailer that had no problem using my 20+ visa and Mastercard gift cards I received over the years to make one purchase. Keep up the good work sir.
@charliejg 2 жыл бұрын
OMG, I love that photo of your daughter in front of that mural. Going back through old photos is awesome. Yesterday, I was doing some house cleaning and came across an old camera...it had three SD cards with it. I found some old pics my mom had taken with the camera. So much fun! Thanks for the info about the various experiences. That phone call to Randy was awesome. I always try to thank online/phone "humans" for their help. Like Randy, they are often surprised but thankful. Have a great weekend Omar!
@createtechreviews4282 2 жыл бұрын
I had a great experience with MPB in the US. I ordered a used lens, and it arrived on time and in even better condition than I expected at a better price than I could find anywhere else. I use the lens daily and love it.
@dangerpig 2 жыл бұрын
Really appreciate the honesty. So many KZfaqrs give good reviews to gain favor with a particular company.
@ericlarson6180 2 жыл бұрын
Great info. I had a really good experience recently with mpb. I purchased a battery grip for my Nikon D850. Came quickly exactly as described and worked fine. I didn’t have shipping issues or camera issues so I didn’t need to engage with customer service. I’ve purchased from keh a number of times and have always had a good experience. Your experience with MPB gives me pause about using them in the future.
@JackieDElia 2 жыл бұрын
Love the "I'm recording this as well"
@naendyqueiroz6464 2 жыл бұрын
Interesting to know your experience. So far almost all my used gear I bought via MPB here in Germany. The quality and communication so far has been very good. Plus all the gear in very good quality. Same goes for selling as well 😎
@tomleo4670 2 жыл бұрын
Hi there, I can only second this comment, all fine here buying in Germany from MPB UK. And you get - German speaking - humans in Berlin on the phone 🙂
@ernestosacristao6634 2 жыл бұрын
I agree. Greetings from Munich
@thorstenbrand4803 Жыл бұрын
@@tomleo4670 WHy do you buy from UK? Since Brexit they ship from Berlin.
@tomleo4670 Жыл бұрын
@@thorstenbrand4803 uups, didn‘t know that.. see it‘s a while I did business with them.. thanks a lot for this valuable tipp! dankeschön 👍🙂
@bniwa 2 жыл бұрын
Thanks Omar, appreciate you sticking up for this community. We deserve better.
@chriscarrillotpt 2 жыл бұрын
I sold a lens to them and shipped it 3 weeks ago. I still haven't heard anything so I finally sent an email yesterday. They were quick to respond saying that they are backlogged and will get to it as quickly as possible. They were very friendly about it, but I have had much easier times selling gear to KEH and other retailers. Back in May, I sold a lot of items to them and they took 6 weeks. I hate to say it, but I just can't recommend them anymore based on videos like this and my own personal experiences.
@pshilaire 2 жыл бұрын
I also had a poor experience with MPB USA. I bought a Fuji X100F two months ago that was advertised as being sold with a charger. It came with none ! I am 100% certain that a charger was listed in the accessories sold with the camera as this was an important item for me. I thought it was simple mistake on their part and that they had left it out of the box, so I contacted them. The told me that my purchase didn't include a charger and offered to set up an exchange for one with a charger, which I refused since they did not have the same camera (color and used condition) anymore... Given the hefty price I paid for this camera I was really disappointed. I won't be returning to them anytime soon. My advice to future buyers is to take a screenshot of the product description as shown on the website before buying in case of a dispute with MPB. On the other hand, delivery was pretty fast (2 days with fedex).
@stevieb7121 2 жыл бұрын
Based on my own experiences (buying cameras and lenses), I'd certainly recommend MPB in the UK. A very well put-together video! Thanks Omar.
@cesarallforce 2 жыл бұрын
Hi Omar, I've used MPB in the USA several times, to sell and buy cameras and lenses (used the trade in option as well),I've had no problems with the transactions. I noticed though that during covid they had longer times than before, one representative told me few months ago that they were moving stuff to a new warehouse and they also had shortage of personnel. My most recent Order was a Nikon Z6 that i got with a trade in, after some testing I noticed that the image stabilization was behaving different than my Z6II that I also have. Long story short , I returned the Z6 (they sent me the label and instructions), and I received another one with even lower shutter count that works just perfect, the return process took about 2 weeks in total. They offer 6 months warranty on their used equipment and I put it to the text with the Z6 and it passed. I picked MPB since their estimates on my lenses were a bit higher than KEH and Adorama. I read good reviews about the company before doing my first transaction with them, I wonder if they're still suffering the post covid shortage of personnel. For new equipment I always use B&H and Adorama, both stellar.
@amjadhashim1529 Жыл бұрын
Omar, carryon the good work you do with your photo channel. Excellent content.. MPB is excellent here in the UK, I have also bought items from them and have got excellent prices for my pre-owned gear.
@TungstenOvergaard 2 жыл бұрын
I love you guys taking the opportunity for promoting sustainability. That is so important...
@artsilva 2 жыл бұрын
This is a much appreciated video to post. I have done business with KEH and had mostly good experiences but have yet to deal with MPB. I as well am attracted to their website and product info... glad to know about their customer service issues. Will definitely consider avoiding them going forward.
@k.tanaka8979 2 жыл бұрын
Thank you for this excellent, fair review of MPB. During the past 2 years I have sold -a lot- of gear to MPB. Their offers have always been on the generous side of fair and their shipping and payment processes are as frictionless as it gets, especially for a city guy like me. I will say, however, that my most recent transaction with them in May was a bit ragged. It was a large sale in two shipments, the second of which got lost for a week in their warehouse. Their communications with me was poor, like here. My impression is that this is a British operation expanding to America and has become absolutely overwhelmed. I’m very glad they’re here, as the competition has clearly kicked KEH into a higher gear of smoother service. (Although KEH is still not competitive for sales to them.). I hope MPB USA gets their act together. Thanks again for this experience review, Omar.
@guydunn7414 2 жыл бұрын
Had many an item from MPB with zero issues, always as described and so far a very happy customer.
@mpbcom 2 жыл бұрын
Hi Omar. Thank you for taking the time to share your recent experience with MPB. We want to apologize for the delays and lack of communication you encountered during this transaction, which is not the experience we want for any of our customers. We would welcome the opportunity to address the points you’ve raised and hopefully provide more context behind the issues you encountered. We recently updated our entire platform to improve overall usability. In making necessary enhancements to our back-end systems to support these changes, we encountered unexpected delays for some customers at our US facility. We also experienced increased demand after relaunching the site, which is why you found it very difficult to get through to a person when contacting customer service. We pride ourselves on our knowledgeable and friendly customer service, so it was heartening to hear that you found this to be true once you were in contact with us, but we clearly must do better to ensure that we are there for you and all of our customers more quickly and proactively. Thank you for your patience as we build an even better platform for yourself and others to continue to buy, sell and trade with MPB.
@howdoiphoto201 2 жыл бұрын
Loved this video. I’ve used KEH for a few lenses, and after your KEH video about the 5D, I decided to try a used camera and got a 6D mark zero. One reason I like KEH is the customer service. My second lens was a Tamron 100-400 and the focus stopped working after 3 days. I went online to figure out the process and the “can I help you” chat came up before I could find the page myself. Within 3 minutes on the chat I had a return authorization (for repair) coming my way, and had the pdf to print out via e-mail in less than 5 minutes. After the return and they completed the fix, I received it back and have been using it for over a year now.
@HolmstromRules 2 жыл бұрын
I've generally had good experience with KEH in recent times, but there was one time a number of years ago they really rubbed me the wrong way. I was looking to buy a Nikon DSLR body from them and inquired if it was a US Model or grey-market. The person from KEH on the phone got really irritated with me and said that it "didn't matter" and they wouldn't tell me (even though at the time it was as simple as looking for a small "USA" sticker in the battery compartment.) Of course, if I had sent a grey-market camera into Nikon for service down the road, it would have mattered a lot. It was a long time before I bought from them again. But now I mainly use them for accessories and still don't buy lenses or bodies from them still because they still don't differentiate.
@MarcusSortijas 2 жыл бұрын
Hey Omar, I bought a 5D Mark III from MPB (US) in 2021. Shipping was fine, or wasn’t long enough to bother me. Would be cool if you did a future video talking about the 5DIII. Good thing you said in your video for people to comment whether they were ordering from MPB in the US or UK. From reading comments, it looks like recency is a factor too. The people who had no issues bought in 2021 or earlier. The people who bought this year seem to be running into similar problems as you. Generally speaking. Would be cool if you continue this series by buying from Used Photo Pro a.k.a. Roberts Camera. I’ve wondered about buying used gear from them too. Thanks for these videos. Your knowledge and personality are great.
@RockWILK 2 жыл бұрын
I have had multiple bad experiences with mpb here in NYC. The last one broke the camel's back for me. I'll never deal with them again. I sent in a lens to sell to them which was a lens I bought from them, but was past 30 days, and so they offered me a price that was unfair, but I was cool with it because I waited too long. All good. We came to a price, and they even offered me an additional 5% (Yay, tongue firmly in cheek), and I sent the lens off. Now, for some background, I used the lens TWICE, in my apt, and it was in the exact condition that I got it from them. A month later, I finally get an email that they had to "adjust" the price, took a good chunk of cash from our agreement, and that was that. During that month, I was emailing and calling constantly, after about a week went by where I got the FEDEX notification that they had received my lens, and I either got ridiculous nonsense responses or no response at all, and finally, when I was emailing asking for an explanation as to why they lowered the price, I never heard from them again, and so, I just put my banking info in there, took the money, and bye bye mpb, you suck. (Sorry, I'm always trying to keep it positive, but fact is fact) I agree, their time thing, at least here in the US, is horrible, they don't stand by what they promise, and if you do a sale or exchange with them, they will take forever, and can change the deal based on whatever. For me, the biggest problem is that you will never get to speak to anyone, and rarely get an email back if there is an "Issue". My experience has been that if you fill out a form and show interest in making a purchase, trade or sale to them, they will be so nice and cool and attentive to get you to make the deal, but once you make it, they are the worst company to deal with. B&H and most other places are more expensive, for sure, but always a pleasure to deal with, and well worth the extra money, as far as I'm concerned. Especially now, after dealing with MPB multiple times. I'm certain they would say I am a "difficult" customer. Ummm, no. ;) thanks for sharing this, it is true public service and community contribution. Peace
@omphotonola 2 жыл бұрын
Similar experience with a lens I sent them. Everyone needs to stay away from this company.
@RockWILK Жыл бұрын
@@omphotonola Amen
@stevebrown3955 2 жыл бұрын
Actually, I purchased a Fujifilm X-e2s from KEH back in February and unlike previous items purchased there (wrapping like you showed) the camera body came in a padded zippered pouch! It’s great because I keep the camera in my tool cabinet at work (w/ 27mm f2.8 attached) and it is much safer in the padded case than just bouncing around in a drawer. Thanks for all the videos!
@ThisMayContainNuts 2 жыл бұрын
I purchased my X-Pro2 from MPB, but I think that here in Europe, it's all happening from Germany. I did pay a bit for shipping because I was in a bit of a hurry, and I got it OVER NIGHT from Germany to Denmark. I was very satisfied with how it worked out over here!
@nicolasbec4914 4 ай бұрын
It’s helpful to watch an unbiased review. Thanks!
@colinhornby9723 2 жыл бұрын
Hi Omar - I'm in the UK and also have nothing but praise for MPB in the EU - I've bought, sold and had experience of their returns. Customer service has been flawless. Such a shame that the US operation isn't up to scratch - hopefully they will get their act together!
@llambert6951 Жыл бұрын
The UK team are very helpful and friendly
@mikeyjhn 2 жыл бұрын
I totally agree with you as my experience of dealing with MPB is the same. I paid for 2 day shipping and once it was mailed took 2 days but was a few days before item was put in the mail. I sold some gear to them and took weeks before I heard from them and got the money. The items I have got have been ok as good as advertised or just slightly worse but they are very slow to process orders both selling or buying. In my limited experience B&H and KEH have been first rate no complaints with either.
@saltydog1311 Жыл бұрын
Hi Omar. Wow!! I must have gotten lucky. I too bought from MPB because I could see the actual gear that I was getting. Anyway, bought a camera and lens...received it in 3days. Very satisfied! The camera and lens was even better than described. So far working beautifully! Later on bought another lens, and got thar one in 2 days! Again, impressed and everything great. Throughout the whole period, must have gotten 4-5 emails giving me purchase and arrival status etc. I even chatted with them within a few minutes when I was asking a question regarding the 2nd lens I purchased. Like I said, maybe I got lucky, but I'm super satisfied with the service and products so far. I'm sorry you had such a bad experience. Regardless, thanks for your videos...great stuff!! Like your presentations!!
@paulhills1967 2 жыл бұрын
I used Mpb in the UK recently to buy a Fujifilm x-t2. The camera was delivered quickly and was in, as described, perfect condition.
@marcusnewey8287 2 жыл бұрын
Same, my son bought an x-t2 on Wednesday morning, arrived Thursday afternoon, all good
@jonfletcher147 2 жыл бұрын
I also purchased an as new XT2 from MPB in the last few weeks! Seems these are still really hot cameras! Lol I’m using it over my XT4 at the mo! I think there’s something special about the IQ on that sensor better dynamic range on the older model! I’ll keep my eyes out for a second XT2 I think! :)
@helencogan2187 2 жыл бұрын
GREAT information AND you can make any topic humorous...THANK YOU!
@fromshadowlands 2 жыл бұрын
Most excellent video! I've purchased from them all and even Adorama. MPB is the hardest to get ahold of. I do still buy & sell via MPB because I do love the posted images of the actual item and in most cases, all is well. But B&H is my main company for sure. Just bought a used Canon RF 50mm F1.2 L USM and it's awesome!
@costascosta273 2 жыл бұрын
I’ve used MPB in the UK and in the EU and they have been solid. Both for selling gear and buying. It seems the US rollout is not going as smoothly yet, hopefully things improve.
@chepo1956 2 жыл бұрын
Hey Omar, Jose from Puerto Rico. I just subscribed to your channel. I've bought from KEH camera and never had issues as well as with B&H. To be honest, I've bought a lot from B&H and Adorama too. Haven't had any problems. The last purchase I made from B&H was a major one, which consisted of a 16" MacBook Pro. I ordered it on a Sunday, and it arrived that same week on Thursday. I ordered through a sales representative who was super courteous and patient. Everything went smoothly. Currently, I have a back order on a new Olympus camera. With B&H and Adorama, I've spoken with a human also. No substitute for that. Anyhow, I wanted to share my experience with you.
@ZemiEmperor 2 жыл бұрын
I've used MPB here in the UK a few times, but never needed to talk to them in person. That is to say, the buying and selling has always been without any problems so far :)
@johncameron6853 2 жыл бұрын
Same here Zemi,I bought a couple of lens from them with no hassle, prompt delivery and the lens were as described. Can't fault MBP UK.
@seanjohnson6828 2 жыл бұрын
I have had multiple issues with MPB in the US as of late. Items listed as “Like New” that were visibly worn, slow shipment even when paying for expedited delivery and incredibly slow processing and terrible customer service. My most recent dealings with them my product sat for over 15 days before they even bothered to check it in. Avoid them at all cost. They used to be my go to not anymore.
@JoeDAgostinoPhoto 2 жыл бұрын
This seems to be what I’m dealing with at the moment.
@Deuce33 2 жыл бұрын
Same here. I bought and sold several items from them in 2021 and was very satisfied with the quality and each transaction. However, more recently in 2022, my experience has been exactly what you describe. They even used to have a phone number for customer service, but now all communication seems to be handled through chat/email.
@loufonolleras5544 2 жыл бұрын
Ive had the same experience with MPB.
@JoeDAgostinoPhoto 2 жыл бұрын
Yep. I emailed today and they responded quickly stating “you were advised it would be up to eleven days”. This would of been fine if it hadn’t been 14 days already. SMH.
@ka_sh_iif 2 жыл бұрын
I ordered the XF27mm 2.8 wr and they sent me the older version. Also my first order was an X-Pro 3 and I received it with a broken button, it was pushed in and stuck. You could visually see it was broken, so I don’t know how it passed the review process. Customer service never has good answers and doesn’t offer any type of compensation for the inconvenience. I’m done with them!
@madonna816 6 ай бұрын
The more I buy from MPB, the more smitten I become. I have so little faith in online shopping, never mind used gear. Their descriptions are spot on/understated. I’ve made 3 purchases over the past 6 months (2 in NH & 1 in my new state of FL) & my items have arrived in a very timely manner. I appreciate the fact that they need to do better on the customer service side, but it’s a place in Brooklyn & I’m rooting for them (because I’ve purchased quality items). I had shutter count questions about a camera I wanted to purchase. I had to Google the phone number & I was taken care of. (Amazon has operated in the red, in order to distort what folks see as an acceptable delivery time. That shouldn’t be anyone’s bar.)
@mattslaboratory5996 2 жыл бұрын
I've dealt with mpb several times over the past few years. Being on the West coast, it's hard to distinguish between KEH, mpb, Adorama, and B&H when it comes to free shipping. It always seems to take forever. Returns usually go very smoothly, and the products are generally in just a bit better condition than I expect. I trust all these companies and feel that, for online shopping, they are among the best. Flawed, but among the best.
@frankartale1026 2 жыл бұрын
Thank You so much for reviewing MPB. I had a rerrible experience selling them gear. Horrible communication , 3 weeks to get paid after i called the 3rd time.
@williamm8205 Жыл бұрын
Thanks for this video…i was ready to buy a 1dx MarkII from MPB but have changed my mind now..thank you!
@qt31415 Жыл бұрын
same almost going for an XT4..
@jameslevine6137 2 жыл бұрын
My experience with MPB in the US is pretty much the same. Whether buying, selling, or returning, a phone call was the only reliable way to get issues resolved. Another aspect worth mentioning is their shorter return window compared to KEH, B&H etc. A side topic, but I discovered a fatal flaws in a used DNP printer I bought from Adorama, but after the return period closed. It was a lesson to me that I might want to stick with things which are easier to evaluate used, like camera bodies.
@joseacarrasm 2 жыл бұрын
Great review, honest and to the point. I ah purchased from MPB like 5 lenses in the past and all without issues. I am outside the USA in Panama and I got them in about 6 to 10 days after my purchase. I like your video because most of the others review out there are biased in some way.
@derekjones2657 2 жыл бұрын
I've used MPB several times in the UK and have never had any issues. In fact, the gear I've bought with them has exceeded my expectations in terms of its condition.
@boobooandzoomer 2 жыл бұрын
Me too, had all my camera bodies from them so far and absolutely no issues.
@FoxPhoto67 Жыл бұрын
Same. You pay less and get more than other used sellers. If selling they always offer more. They are my 1st choice for buying and selling used.
@SterlingSmith Жыл бұрын
I recently ordered a camera from mbp and unfortunately had a very similar experience to Omar, except worse, bc the process took longer due to trade in -> quote -> shipping -> late shipping, etc, etc.
@jamesoliver6625 Жыл бұрын
Thanks Omar. I'm looking at a particular used lens and found it at roughly the same price from MPB and Adorama. I have purchased from Adorama and have never been disappointed but I was considering MPB just as somewhere new. You made my decision for me. Thanks.
@MrDissiuk 2 жыл бұрын
I have used MPB here in the UK to sell some gear. They gave me the best quote by far, and getting my camera and lenses to them was super easy. I did have to chase them regarding my payment though. I called one afternoon during my lunch break, got straight through to someone. They apologised and put it down to them currently doing a stock-take. True or not I don't know but the money was in my account the following day. Haven't bought from them yet, my photography has taken a bit of a backseat for a while. I would definitely consider them though.
@lovinglight5336 Жыл бұрын
OMAR! You are super duper awesome! MAHALO so much for doing all of the tests on the Customer Service of these businesses as the HUMAN element is extremely important for me!!! Keep shining your light, Omar! MAHALO NUI LOA!
@itsjim2875 2 жыл бұрын
Omar, good information - thanks! Next time you need/want something, you might consider Roberts Camera in Indianapolis. (I do not work for or with them) Their used division, Used Photo Pro (UPP) has served me very well the last few years. Their condition ratings are very conservative and on bodies they show the shutter count. In my experience, it's a fabulous place to buy camera gear.
@louispaulus1520 Жыл бұрын
Being a regular user of MPB in EU. I can only congratulate them for how dedicated their customer service team is. I bought a lens once and noticed some softness on it, was quickly able to get in touch with an actual human and they organised pick-up and return at no cost and in no time. They also made the overall experience very stress free and personal which is always nice. MPB is always my go to choice for used stuff, excellent stuff.
@ebentechstudio 8 ай бұрын
which other video-photo equipment shop (online) in UK will you recommend apart from mpb?
@philgelb7726 2 жыл бұрын
Also used MPB in the UK and it's been absolutely excellent. Got my xpro3, 35 f1.4 and 23 f1.4 with no issues. Came as described super quickly
@Alexander0189 Жыл бұрын
Probably purchased 10/15 times here in the UK and always been a perfect experience, quick delivery, very accurate descriptions of their products etc overall I highly recommend them.
@rickrowell8465 2 жыл бұрын
I've bought and traded with MPB many times in the last 2 years. Most of those times were good experiences. They are slow in delivery for sure, but they are accurate in their descriptions of the cameras and lenses. I like the fact that they post photos of the actual items. When I have traded to upgrade equipment they have been fast with their responses on pricing your items. Shipping is slow when using the free option, but I would expect that. 25 days however is a bit out of line. I've never waited more that 2 weeks for a trade to be completed and not more than a week when buying without a trade. Maybe I'm the lucky one. I did however receive a Canon 16-35mm f2.8L lens that has a focus issue I just discovered this week. So I'm going to return and see how that go's. I think they are just under staffed right now in the New York facility.
@joedias6325 4 ай бұрын
MPB was solid for me here in California! I've purchased three cameras and completed three returns and refunds from MPB, the service, communication, and packaging was outstanding for me! :) Love how they show pictures of the cameras and show shutter count.
@brando915 2 жыл бұрын
I've used MPB a couple of times in the US, and overall have had pretty average experiences. I've only ever purchased a couple different lenses, but aside from being outside their delivery estimates (one lens arrived faster and one lens was a few days later) everything else was fine. Lenses arrived in good condition as described, packaging was well done, no complaints. Overall, it was as one would expect from any online shopping. I never had to try and contact them for service or updates, thankfully, but everything else was decent for me.
@photobugz Жыл бұрын
Good vid, Omar! I wish I had seen this sooner, I am finding out the hard way about their customer service. I have shipped to them a body and lens, hoping it works out quickly. Already finding out they are slow.
@charlesdavis6371 Жыл бұрын
I was really glad to see this. I used to spend a lot of money with mpb, but ran into issues like yours with both a Nikon D4 and a Tamron lens a couple months apart; with them being in much worse condition than advertised. I tried contacting them and just basicly got ghosted. I switched to KEH with some orders going to B&H and Adorama.
@turbofella8305 Жыл бұрын
Same here, makes me wonder if they post fake positive comments on here, but they get a lot of negative reviews removed from the web and review sites. I got a job interview at mpb before and know pretty well what goes on behind closed doors. I wouldn't give them a penny.
@johnprisk 2 жыл бұрын
I appreciate this review as I have been looking at some kit on MPB as it has been a little less expensive there than at other sites. I now know I have to weigh those savings against the (seemingly very probable) frustrations of delay and poor communication. Cheers 👍
@SimplyElena 2 жыл бұрын
I love MPB! I’ve bought and sold so much from them. Great experience!
@just_eirik 2 жыл бұрын
Man you’re making me wanna go buy some used cameras! I want an Nikon D750 and a Fujifilm XF10, but I can’t afford either. I’m very glad that you focused on the customer support and communication. Those are some of the most important things when choosing where to shop for me. Poor customer service is a huge problem imo.
@williamsiviter8760 2 жыл бұрын
Hi Omar, I live in the UK and have bought and sold from MPB lots. I have not had to contact them by phone as I have never had a problem. I would thoroughly recommend them, although I understand your issues. Thanks for your videos; they are much appreciated.
@ZemiEmperor 2 жыл бұрын
Thanks for making this video - this is one of the ways how we can "force" them to improve :) ;)
@bernardmcmahon7947 Жыл бұрын
I buy from MPB in the UK. Always delighted with products, service and delivery.
@elcano091 Жыл бұрын
I definitely appreciate this shared experience. I’m scared to buy used camera gear but I’ve done the research, extensively, so all of this companies/websites are under my radar. I don’t know if you remember (from a comment of mine on another video), I’m from Puerto Rico, and that makes shipping a hassle in general; always takes longer than expected, extra chargers, and some companies don’t even try. Now I know to stick with B&H, probably give the chance to K&H, but MPB is off the list. Thanks again for the video and going “undercover” 😂.
@anthonymahieu8392 2 жыл бұрын
Thank you for your complete and honest feedback. I hope they can improve thanks to you but i will think twice before placing an order with MPB. 🤔
@Ellieways 10 ай бұрын
Thank you!! This seems SUPER FRUSTRATING! I was thinking of getting a camera from MPB, but now I'll have to reconsider. Thank you so much! 😄😁
@SundayRacers 2 жыл бұрын
I'm from the UK and mostly use MPB & London Camera Exchange (England wide chain, despite the name). MPB are pretty good - have only had to send one lens back, but I got a replacement quickly and the process was pretty painless. London Camera Exchange are excellent. Never had a problem with anything I bought from them, both in-store and online. The trick to communicating with MPB in the UK is the live chat feature - it's excellent and always managed to sort stuff out that way
@hellooohowareudoing 9 ай бұрын
I'm in the UK and recently bought a d810 from them, in 'heavily used' condition - I was surprised how clean it was! I'd definitely use them again
@roberthicks8985 6 ай бұрын
Thank you for that awesome review. Very helpful.
@willstith1 2 жыл бұрын
Great vid! This is actually really helpful I hope they get it together.
@JeffreyHauser 2 жыл бұрын
Hi Omar, I purchased a Fuji 2X teleconverter from MPB (Brooklyn, USA Location). The teleconverter was ordered on a Monday, & I received the item on Thursday of the same week.(PayPal was used for my purchase.) Item was in excellent condition & functioned perfectly. Sorry to hear of the problems that you encountered & all the issues that you experienced in an attempt to resolve the problem with your Canon 5D Mark III.
@tomleo4670 2 жыл бұрын
Hi Omar, thanks for sharing your experience and I feel bad for you having this customer „Service“. However I have to say like someone else here, that I ( living in Germany and dealing with MPB UK) have only great customer experience, I sold and bought quite some gear with them. Also, I got a human being in Berlin on the phone, talking even German to solve a problem I had with a malfunctioning XF 27mm f2,8. They immediately offered me to send for free a replacement copy in same the condition. Worked all fine.
@tonyharrison1 2 жыл бұрын
Sorry to hear about your issue with MPB Omar. I’ve bought and exchanged Fuji lenses with MPB UK four times and never had any problem with them at all. Five days turnaround for a lens exchange and purchase is the longest I’ve ever had to wait. I also received multiple e-mails advising me of the item’s progress including the Courier details and exactly when the item would be delivered. I’d recommend them to anyone in the Uk. Hope you have better luck with them next time, if you ever use them again!
@TechVidGuy 2 жыл бұрын
I actually really liked this video. Very useful information. Thanks! You should try Used Photo Pro next. I have always wondered if they were worthwhile.
@blahdiadem 11 ай бұрын
Glad it worked out for you.... I was told things that never ended up coming to pass and out 70 bucks for 1 day shipping.
@TheCoolpics Жыл бұрын
I've bought several items from MPB in the UK all delivered in expected condition and on time say two or three days, great service all round.
@stephendixon8575 2 жыл бұрын
Hey Omar, only just found your channel - was watching the one about video settings for everyday shooting and got me interest. I’m British and really liked your humour and refreshing style of delivery - wish there was more KZfaqr’s State side who could take a leaf out of your book. Anyway, I’ve bought gear from MPB here in the UK - had no idea they were in the USA too. Then I checked their website and it says they’ve got offices “Brighton, Brooklyn and Berlin” (great alliteration I thought, but wouldn’t choose office locations on that basis!). Sounds like their Brooklyn office needs to get their shit together ASAP. I’ve had nothing but good experiences with their UK office (where they originated I think) but have never needed phone contact with them. Sadly in today’s world of a race to the bottom on price and the “need” for instant gratification, we got Amazon who gave us cheap shit but decimated local businesses (who used to care) and at least here in the UK are almost impossible to get on the phone. Far too many other businesses seem to follow suit (clearly not B&H or KEH) and so we need people like you (and the rest of us) to re-educate them about what we want and what good customer service actually is. For me that means finding a business ideally who have somewhere local or at least where I can turn up and speak to a real human, face to face, if not on the phone. All that said, I’m hoping MPB just dropped the ball this time and you’ll get the kind of service we normally get next time. Great work. Looking forward to exploring your channel 👍
@shelbyvaladez 2 жыл бұрын
I ordered a Nikon d800 from mpb that was listed in excellent condition. I’m not sure what their description of excellent is but the camera looked like it had something sticky on it and then cat hair and dirt stuck to that sticky stuff. Made me wonder what the inside looked like if that was the condition of the outside…. I ended up having a pretty easy time getting a hold of them and was able to return it, but then they took about 10 days to ‘inspect’ it before refunding me. I’ll stick to KEH and adorama for my used gear. Looking for an x-t4 now
@DaveStarr100.3 2 жыл бұрын
It's a bummer that your camera arrived late... that sucks. I wish they were more consistent. Love their pictures, descriptions and ease of browsing. I bought a used Panasonic GX7 for street (love that little cam) and it arrived 4 days, from New York. I guess it really depends on where the camera you are buying is located on the planet... I'm guessing that they ran into supply chain issues because your cam might have been in another country, specifically Asia... Love your videos, keep up the awesome work! Love this video as well.
@grumpyoldphotographer9624 2 жыл бұрын
I’ve purchased several camera bodies and a lens from MPB. Returned one camera body with no problems. Great place to find good used gear.
@TheAegisClaw Жыл бұрын
Funny how the algorithm recommend me this within an hour of my first MPB purchase. Got to love those tracking cookies...
@timotheeliens8616 2 жыл бұрын
I bought my first camera (a fujifilm x-t2) 2 weeks ago on mpb and i've been very happy with the product and the service
@haraldweidinger2799 2 жыл бұрын
That’s why I buy only from my local dealer - even 2nd hand. Was never disappointed! Impossible to beat it here in Stickholm.
@josephpeppard561 2 жыл бұрын
Hey Omar, thanks for sharing your experience with MPB. I've purchased used cameras from KEH and B&H and have had a good experience with both companies. I've used the Canon 5D MK lll as well a few years back and loved the files especially for wedding and portrait photography. It would be interesting to get your impression and real world review of the camera in 2022 compared to Canon's mirrorless offerings. Thanks for the informative and interesting content.
@grahamwhitmore286 3 ай бұрын
Used them loads in the UK, always great service with good comunication. I've bought and sold and many times they've given me a quote based on my assesment and when they've received the gear they've increased their offer.
@carmenfissenden2530 2 жыл бұрын
I use MPB in England and I have only praise for everything they do and they are my go to first choice for used gear . I have many items over the years and just given my nephew my old Pentax to practice on , as he thought he might be having thing for photography . His father is also going to ensure his sister practices on it to. First results and everybody is over the moon . Recycling is more than great packaging , it is seeing youngsters pick up our gear like we did with film cameras . It was also noticed how well I looked after my gear . So , there we have it. One Pentax on its way back to Miami . I have a like new Nikon FM2n with 50mm lens . I have kept it because I thought it was the best looking camera ever built after my F2 died . Omar , don’t give up on MPB. Whatever the cause of the two issues where you felt they let you down is not something I recognise on this side of the pond . Thanks again for the update
@paulhickey6896 2 жыл бұрын
I nearly didn't watch this as I thought it was little more than an ad for MPB. I was a little pissed that you had 'sold out'! I was wrong! Great vid, well done!
@JonAnnunziata 3 ай бұрын
Amazing video been passing up mpb thank you so much!
@jayabramson6702 Жыл бұрын
Great and timely video! Omar, my experience with MPB is similar to yours. I ordered a Nikon D750 in Excellent condition. The camera is drop dead gorgeous. It was advertised as having 9 yes NINE shutter actuations. When I got it, it was more like 6950 actuations. Not bad. But not as advertised. The pop up flash didn’t pop up either. Well, I only use that feature in emergencies and as a commander. But for what I paid, $789.00 US, I felt it overpriced. So I called customer service. Took a day or so to actually reach a human. Explained everything. Ultimately they felt that the mistaken shutter count didn’t matter, nor did the flash. After some back and forth discussion and indicting I really wanted to keep the D750, I did tell them I would be happy to return it and make sure I expressed my dissatisfaction publicly. The did refund a portion of the purchase price. Eventually I got the flash to pop up. Possibly some casting flash was holding it up. This was my second interaction with MPB. I will have to look long and hard before there’s a third.
@baodown76 2 жыл бұрын
Thanks Omar for this. It’s good to know your experience. I’ll stick with B&H or KEH.
@MarioCastillion 2 жыл бұрын
Thank you for sharing your experience.
@ralph_wood 2 жыл бұрын
Literally going through this exact experience right now. Apparently, MPB thinks it is a good idea to send expensive cameras via horse and buggy from the East Coast to the West Coast. Like I want a camera after it's been swelling up in a hot truck for a month. First and last time buying from MPB and when the camera finally shows up I'm going to send it right back without opening the box. I've bought lots of gear from KEH and never had an issue!
@5675492 Жыл бұрын
Just ordered and received a Canon 50D from MPB and my experience with them was much better than expected . My orders were shipped within 24hrs of making them and they even sent Fedex to my door to pick up a return free of charge . The return was a mistake in ordering that I made and they had no problems with that and Fedex was there the next day to get it . Customer service was prompt and my Canon 50D arrived in near mint condition despite being advertised as only "good " - I might have lucked out here ! Anyhow two thumbs up for the MPB experience so far .
@1717jbs 2 жыл бұрын
Great vid. Thanks for sharing your experience.
@blood_n_guts_murphy Жыл бұрын
I haven't bought from them yet but have had excellent experiences selling 2 cameras and 2 lenses in the UK. I was so happy I vlogged about them as I only just lerned they exist this year.
@SamTaylors 2 жыл бұрын
I’ve used MPB a number of times and found them super efficient and really nice to deal with - both buying and selling gear. I’m based in the UK so perhaps it’s a different customer service experience here.
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