According to PwC, 92% of buyers would abandon a company after just a few negative customer service experiences. Modern consumers won’t tolerate poor interactions with a brand, and because of that, you need to figure out how to improve your customer service strategy.
Upgrading your business phone system to Voice over IP is a great way to streamline communication with your customers.
Features like auto-attendant, call routing, and IVR help your customers navigate your business phone system faster and reach the right teams more efficiently.
VoIP allows for other customer support channels as well, like email and SMS. These options are important for customers who don’t want to pick up the phone and speak with a live representative.
Businesses looking to improve their customer experience strategy will find that VoIP is a cost-effective, scalable, and reliable solution. This cloud-hosted solution also integrates with your existing software, like CRM and help desk tools, allowing you to analyze customer interactions at a deeper level.
0:00 Introduction
0:09 What is a Customer Service Strategy?
0:34 How to Integrate a VoIP Phone System into your Customer Service Strategy
If you want to build an award-winning customer experience strategy this year, check out our blog with 8 actionable tips below:
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Timestamps:
00:11 Why a customer service strategy is important
00:34 How VoIP improves your customer service strategy
01:08 VoIP and omnichannel customer experience
01:29 Advanced analytics with VoIP
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