I want to clarify since some are confused...this video is about their customer service NOT their product being bad!! The screen worked fine before they tried to "fix" the radio. Getting ahold of their customer service and them holding up their end of fixing their mistake is the issue here.

Thank you for making this video. I was JUST about to order one but the poor customer service is unacceptable. They lost another customer because of how they treated you.

Thanks for the info, so many aftermarket companies have terrible customer service, I’ve bouts few things for my F150 lately and the sellers seems to have zero knowledge about their products when there’s a problem

Put one of these in my 2014 F-150 with Sync 1. Works great, with guidance. I just spend several days trying to get Tech support, then today had a great experience with their tech. There are so many hidden controls to get to menus items (five-finger touch and hold for one screen level). But after a complete walkthrough, we're just fine again. Their best contact is via a video call type app, like duo.

I had the same EXACT PROBLEM with Phoenix android radio when it came to the customer service! I am glad to know that I was not the only one. I was/am optimistic about ordering the linkswell but I think I am going to get it after watching your video.

Very complicated... Glad u did this... N not me 😬 thank you for your service!

I hope this all works out for you . Thanks for the review , I've been looking into these for my 18.

I bought one for my Titan and the hazard button never worked. After contacting then and troubleshooting the unit, we still couldn't get it to work. After that, they stopped answering my calls or responding. Customer service is horrible!

At 13:45 when you were showing the BlueTooth audio, I noticed that the moving sound meter was just a random graphic and not an actual representation of the music being played. That seems a bit cheesy. Couldn't they have figured out how to sample the Audio stream and render an actual sound/frequency meter?

Thanks for posting this!

I just purchased this for my 2016 F-150 It’s the 12.1 screen with sync3 and Manuel ac. The back up camera works. All steering wheel controls work. Sync 3 works. GPS works.

sorry to hear about the screen not working at the end of the Video that would upset me as well.

I actually bought one for my f250 and after getting help from Phoenix automotive tec support I actually like it so far. Remember you bought a used radio so you really can't blame Phoenix for a used stereo system!

Great video! Does your trailer backup assist still work?

I concur. Their support is not good. I had my screen crack (due to no fault of my own) 3 weeks into having it installed, and it took them weeks to reply to me and when they finally did they charged me 150$ to replace the screen, that probably broke from faulty manufacturing. And then took several more weeks to get it back

I went with the linkswell gen 4 for my tundra hope it holds up well. We will see 🤷‍♂️

Thanks for posting this. I just installed mine in my 2018 F150 and my backup camera isn't working either. I'm hoping all I have to do is crimp those wires you pointed out

Hey, my back up camera buttons don't work, says no singal when you push the camera button like you did in this video. However when you go in reverse it works but my sensors don't go off when to close to an object. Do you know what Is wrong with my unit ? I dont think I even have a convertor in my unit like in this video.

I've herd great things about the linkswell.

Does it have sub pre out and sub control?

Seems like the Phoenix is faster than the linkswell?

I think your video just saved me!! My oem backup/360 camera doesn't show an image and no one can figure out why it doesn't. I'm currently working with Phoenix customer service and they're doing the best they can, but haven't been much help so far. Maybe I have to connect the wires you mentioned to get it to work. I have an Infiniti Qx50

I have one installed in a Ford Explorer 2017x, how can I update the software? it has a fault in some of its functions !!

You have a beautiful looking truck, you have put so much work into making it look so nice and customizing it, I just have to ask why not just buy a truck that has all the accessories that you want , all the money that you have spent you could have bought a truck that has all that. That’s why I bought a F150 limited because it has all the features that I was looking for.

Sorry to hear all this is happening to you man. Nice truck love the Special edition. I wanted to get one myself but wanted the lariat. Got a lariat sport instead with 502a package. I have been looking at these systems. Thank you for the video, now im sticking with my sync 3.

Does anyone know if a model made for af150 would work in a 2011 expedition they have the same dash ...

Dam. Figured I better check first. That sux bro. I'll keep looking around

I just tried to install in my Cadillac.. had issues with the screen. Tried to reach Phoenix Automotive and they straight-up refused to answer calls or emails. I had to use Facebook messenger to get someone to respond. They wouldn't help. I also ordered an accessory, and it never shipped (from China I guess) and it delayed my install, this took me out of return period (30 days). Again, they would answer me of agree to send me out another part. This is going to sound crazy, but you can save $200 if you just order directly from the Chines manufacturer, and I think you would get better service. The only reason I ordered from Phoenix was I wanted to make sure that I had someone to call if things went wrong. Boy, did they let me down.

Back up sensors dont go off when in reverse do you know why ?

Does it have ability to be connected amp for sub box?

Hi, good video. But I have one question there’s some place in that screen you can see if/when the airbag of the passenger seat is activated or not?. Thanks.

I’m thinking of getting this, how satisfied are you with them currently?

What protocols did you use. My ac runs the whole time.

I’m sorry this happened to you. This is why we should always be cautious of buying Chinese products. They don’t care after they get their money. The guy that sold it to you did his best to help & even Phoenix tried to help with 5 hours of trouble shooting & you didn’t even buy it from them. Nothing like American support. Hope it’s working good for you now. Take care brother! I did notice Phoenix never picks up the phone. That’s why I didn’t buy 12.1” from them.

Nothing like the oem radio.

Do you know how I can get working my navigation?

What do you think is honesty the better of the 2? Haven't found any head to head comparisons. Really enjoying your videos. Subscribed

I wish I had seen this video before my purchase. It works fine outside of a few small issues but in my brief experience I think I am going to just have a shop look at it since it seems to be minor wiring issues (no power when key in ACC position). But the service is pretty bad. All they did was send me a link to a youtube video that only refers to one specific car and I had already seen it before contacting them. I havent even tried the radio because i dont use it anyway. I like the unit itself but you better just hope everything works right after installing because getting a detailed answer from them will not happen.

Hey! Have you ever had an AC issue with this screen?

If you have all 4 cameras, is there an option for bird’s eye / top view like on the stock Ford system?

Hello where can I find that converter box I'm having the same problem and I need the same box if so does it go by particular number or code

Hi I would like to ask you if it works with F150 lariat 2009 and Does the AC for the seat work or not

Any updates anything figured out

Your truck sound is good?

Brother, I like your channel but I need to call you out on this one. You bought the wrong used screen, that is why things are not working correctly. The used screen you bought is for auto AC, and your truck is set up as a Manual AC. I know this because I have the same screen from the same company and my truck is also Manual AC. On their video they show how to go into the settings with the code 7890 and you can pick “Ford low” = Manual AC or “Ford High” = Auto AC. So your truck is Ford Low and the used screen is Ford High. Just for the fun of it I changed my settings to Auto AC so I could change the temperature by touching the screen and a lot of the controls stopped working, as soon as I change it back to “Ford Low” everything worked perfectly. So correct me if I’m wrong, you bought the wrong used parts and then you called the company and complained about the wrong used parts not working? That Auto AC screen will probably never work right in your truck so your best bet is to try to scam them in to sending you the correct screen. I hope you still have your old AC knobs as you will need them. I will tell you this, when they send you the 2-3 “update” files, always install the “CANBUS” file Last. Next time do your homework before you buy used parts.

Hey there WickedF150, That’s a bummer man! Sounds like its not worth it. It will probably never work right. That’s probably why the guy swapped you for it because he got fed up with it as well. I would put the Ford Sync.3 back in. It’s not the prettiest looking unit built the functionality is pretty good. I personally just don’t like the “Opaque” looking screen of the Sync.3 It looks like an old DAWS screen from the 1980’s. Come on Ford! Really??? If its Android compatible it should like a Microsoft Windows screen and HD. Just my two cents.

It looks like you may have had a similar screen to the one i have, and i was just wondering if you had a problem with it not powering on? I have an xlt as well. I believe i have everything connected appropriately but i am not getting it to turn on for some reason. Thought I’d reach out and see since your videos are very helpful. Thanks in advance!

Bro I have a 2019 F150 bought a new unit 2020, add a amp. DVD player connection ect ect and NEVER HAVE GOT A REPY to anything i have asked. Calls, text, emails. Nothing but Crickets. Figured out the install set code is 666888 as well as how to do it all myself. Anyway today my console/raido sync doesn't show up. To update it. Can't see it nor the steering wheel buttons do anything. Figured it all needed to be updated but can't find anything. Found you lol #Respect

When you installed your stereo did you remove the CD player? Or does it stay there?

@WICKEDRIDESZ I'm in the same boat as we speak, bro. On hold for now 30+ minutes and I just want to know why it takes two weeks to even get a tracking number. Or if my unit is being shipped from US or China to account for the long shipping time. They won't even answer... just hold music. They send me emails DAILY just saying they are "working hard" on a response to my simple question. Pathetic to be honest. Good thing there are lots of videos about the Civic install or i'd be in a world of hurt if a problem arose. Glad (kinda) to hear I'm not the only one with customer service issues.

Goodmorning, im a fan of your videos, i have an f150 stx 2019, is this same screen compatible with my truck?

Are you still having a problem with the android radio does this really need to be updated often which one is giving you problems the 12.1 android 7.1 but virtual or the PX 66 core 12.1 android 8.1 or should I stay away from this company due to bad customer service and products thanks for any help

Can you make the screen larger while watching videos?

Besides reviews what can ido 😢????? Any advice?????? I'm not rich I need my money or my radio

Talking to customer service about a problem after sale is like pulling blood out of a stone. Save your money.

Can you mirror your android phone on this display? Ex. KZfaq, netflix while driving?

I install in tahoe but sound is very bad

You could wrap it if you stratch the plastic 🤷‍♂️

quick question long did it take for it to deliver?

Did you like the linkswell or the Phoenix more? I see Phoenix has a newer version which has more memory and faster loading. I'm leaning towards Phoenix. Any input?

What did you do with your old syn3 unit?

they have awful service. I just asked for help getting my bluetooth connected because theres no audio sound when connected.

Okay thanks

Help! Just installed mine. It shows it muted and I can’t unmute it nothing will play no sounds whatsoever can anyone help?

Sorry this happened to you. Did you ever get this issue fixed? My wife has a SYNC 3 in her Explorer and the AM/FM radio just crapped out. Everything works except the radio. I was looking into a Phoenix px6, but I guess I'll just get the SYNC 3 fixed at the "stealership".

Twisting the wires together, and securing with electrical tape is no good. That tape will get hot, and sticky adhesive will not continue to hold it tight around the wires. It can possibly come off, and cause the wires contact metal. Potentially causing a short if power is going through, or noise (distortion) if they only carry a signal.

Until the major car audio makers make an investment in Tesla style truck audio systems. I wouldn’t invest my money on these off brand overseas manufacturers.

Cool

Their customer service is horrible. They sent me the wrong unit and it took me a month to get the correct one.

I have one also that was in my Ford Raptor when I bought it used. Took forever to get in touch with someone and they said since I didn’t buy it new then they could not help me at all. Terrible company. BEWARE.

Nice I'm in Tulsa

So for the gps to work u need to be hooked up to WiFi?

got one with wrong harness, blew two fuses. terrible customer service .I would not recommend phoenix radios .

The worse customer service I feel r9bbed I sent radio in twice for repairs $250 each time first time they didn't fix it claim they did made me pay again and guess what it still dont work every call has been hell they even bl9cked my number I'm currently waiting on a call from a technician which will be a total waste of time sp far I've invested over $1100 in a radio thst won't work and I get treated like crap every call

Can the image be changed to a diffrent truck like Super Duty?

Still nice to me.

that yellow wire is for satellite radio.

Do you have back up camera flickering issue?

Did you really just twist those wires and tape them together.....

Is that the latest model for f150?

its called can bus

Terrible company they never sent me my radio for my 2014 Mustang and I couldn't get ahold of anyone so I had to make a dispute with my bank I would not recommend this shady company to anyone.

In all fairness, they do not owe you anything at all, you bought this used.

These radios are junk. Not very functional put the factory radio back in our f 150. The customer support sucks. Heat doesn't work with remote start 3/4 of the radios functions don't work. But it looks cool

What a pain in the ass! This is the main reason I won’t buy used electronics for anything. At least if you buy new you can just return it. Especially if you buy it from Amazon.

Smh.

Phoenix has horrible customer service

Don’t put garbage in your brand new truck, the 8” screen and temperature controls from factory look way nicer dude, asking for trouble with this nonsense

poor baby...no ac You took on a project that was beyond you, admit it

seems slow...

They have been trash since 2015

Rather just get a ram 😅😅

I just got my radio and having the dame issues