IS FASHIONPHILE SCAMMING US? OR IS THIS JUST BUSINESS?

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5 ай бұрын

IS FASHIONPHILE SCAMMING US? OR IS THIS JUST BUSINESS?
Hello My friends - You know how much I love Fashionphile. I have purchased quite a few bags and SLGs from them, but this situation had me question some things and I wanted to hear your thoughts. Are they scamming us or is this just business? Let me know in the comments. Thanks so much for watching! XOXO~Amber
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@KMT183 5 ай бұрын

They are so overpriced and I think they take advantage of people. They charge more than retail for used LV that's new in stock on the LV website.

@classicswithaquirk 5 ай бұрын

You already know my thoughts on this, but I 100% don’t believe that someone bought the bag and then immediately canceled their purchase, and I’m more upset about the bait and switch and lying than anything else. I’m also of the opinion that they should have honored the price adjustment. A half hour difference in the bag being delisted? Dirty tactics.

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@69lonk 5 ай бұрын

I think this is scamming. Very bad customer service. Thank you for this topic Amber.

@GaryGarlic 5 ай бұрын

This has happened so many times to me. This is a dirty thing Fashionphile does. Wait forever for 30% off and they cancel the bag and re upload the listing at full price.

@tru.roux.23 5 ай бұрын

It has happened to me several times too!🫤

@BlackBeauty-yl8uq 4 ай бұрын

lol, happens to me lol

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@sothernbel1322 5 ай бұрын

OMG! That has happened to me more than once. If it’s a systems error, it needs to be fixed. And, since they admitted it’s a systems error, they should have honored the discount price.

@lolipena8051 5 ай бұрын

also if its a system error and they know about it, why not fix it?

@Jules_90 4 ай бұрын

Came to say this exact same thing!!! If she admitted to an error on their part! Why not honor it if it was truly an honest system error 🤔. As somebody who has worked customer service I would have even gone as far as maybe telling amber like “I apologize for the inconvenience this may have caused I’ll go ahead an honor a one time price adjustment & we’ll look into this “system error”???? Lmao like it’s not that hard the item was already discounted smh

@Buttercookiesssss 5 ай бұрын

I don't buy bags online anymore, especially preloved. I won't say the resellers or private sellers are scammers but its really hard to see everything on photos, and any odd smell would be a problem. I don't wanna deal with disputes, returns etc. Life is too stressful to add on from shopping xoxo

@R_DLF 5 ай бұрын

Could have happened. I’ve done it. I feel guilty after purchasing it.

@yass3881 5 ай бұрын

Agree, I also do not buy preloved either. Too many shady stories and dealings.

@charisesumner5034 4 ай бұрын

If you don’t buy them online or preloved them in general where do you buy them? Thank you!

@yass3881 4 ай бұрын

@@charisesumner5034 from the boutique. Chanel is not hard to get anymore. They have so much inventory because they keep raising the prices.

@Handbags-fashion 5 ай бұрын

You are definitely correct this is a bait and switch situation!

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@savvylynn3699 5 ай бұрын

Hi Amber! I am on FP daily and see that they do this all the time! I'm so happy you are bringing it up because it is not fair! I like them too but they are 100% not telling the truth. It is not a system error. I have received so many notifications with your exact situation and the same thing, out of stock and then relisted for so much higher! Really sad because I think they have changed so much and not for the better :( I keep screen shots of all of the items I am watching because of this and their price adjustments. It happens even when the item is not 30% off. Keep your screen shots girls! :) For piece of mind that you're not seeing things :)

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@comfynlux5695 4 ай бұрын

100%

@chrissy14223 4 ай бұрын

I wouldn’t call this a scam, it’s their business practice when someone cancels their item before it ships. I’ve done this a few times with reduced items and they go back to full price. Not bait n switch.

@DIDI-LYFE 5 ай бұрын

Never accept a no from someone who cannot give a yes. So if agent needs to speak with a manager, You, as the client, need to speak directly to that manager to make your case or complaint. FF agents on the line would not have the power to override the price of an item by 40%. I will admit this has a feeling of a used car sales tactic. I would send a complaint letter to Carlsbad. If enough clients of FF did this I would think the “system issue” may find a resolution. It’s a bummer to miss out on that steal of a deal, but thank you for bringing this to light.👜

@lornamarucut1565 5 ай бұрын

It is a scheme 100%. They will mark items as sold, then minutes later will upload the same item just so they mark it back up. It happens to me ALL the time

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@kzood2717 4 ай бұрын

@@BlackBeauty-yl8uqwe need to know your whereabouts on the night in question around 9:07 pm 🧐

@miradonfbd 5 ай бұрын

Scamming. Selling current in stock items over retail is a scam. Buying dirt cheap and describing things as excellent that aren’t is not cool.

@hollylynn32 5 ай бұрын

I have had two separate situations. First, I purchased an item on luxury reserve on a Saturday and contacted Fashionphile on Monday because the bag I really wanted showed up on the website and wanted to switch the layaway. The Customer Service person stated that if I cancel it my layaway, it will be relisted at the original listing price and not the sale price. So, I needed to be sure that I really wanted to cancel it because they would not honor the sale price if I changed my mind. I canceled it and I went back and checked and the bag was full price again. I did miss out on the bag that I wanted but two days later it was back at the original price and I bought it. I think their system truly does relist automatically at the original price and you take the risk of missing out on the bag you want. I do think there is a lot of "canceling" orders or layaways. But I do think some items are relisted at the original price. I think since you were actually able to get them on the phone that fast (I have never been that lucky!) they should have honored that price!

@EssSimplyDone 5 ай бұрын

I think someone bought the bag and decided against it. Those " your item is now 30% emails" comes in really late in the day. The item has already been on sale the whole day by the time you got the email. When I want to wait on something that will go on sale, I track it until the 30th day and buy them early that morning.

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@camochica 5 ай бұрын

I would be curious to know if other people have reported them to the BBB for this scenario. If so then it would be an issue.

@jmah9766 5 ай бұрын

Same… glad you brought it to light!!! Thank you for sharing!

@angeliquebullock466 5 ай бұрын

I agree! They should have honored and I’m glad you are calling them out. Also, where is your cute shirt from?

@purpleorchid514 5 ай бұрын

I absolutely think this is a switch and bait game on fashionphile’s end. I use to love fashionphile back in the day, but not any more as their prices are wild for the most part. I actually had the opposite happen, in which I bought an item and returned it. It got listed back for way less than I paid for, which was really annoying to see (I received an email saying my item is back in stock). Their customer service reps have always been nice, but I really dislike a $14 return fee and pricing way higher compared to getting it brand new from either a private shopper or boutique. And let’s not talk about the disrespectful buyout program they have 😒. Unfortunately, at this point I just don’t shop with them anymore. It just isn’t worth it to me.

@tamib846 5 ай бұрын

I used to purchase from Fashionphile too. I no longer want to buy from them, because they’re overpriced, and they charge taxes. I used to be to get a great deal, especially when they didn’t charge sales tax! I also noticed their “ excellent” grading on bags, is not excellent in my opinion. I will buy new from boutique, or do without. TFS.

@Jules_90 4 ай бұрын

Everything about fashionphile is disrespectful!! Idk how they’re still in business with the astronomical prices to charging tax! Like serious question can someone explain how they charge tax on preloved items?

@chrisscushman8244 5 ай бұрын

They have done similar things over the course of the last five years. I’ve had a discount code and it wouldn’t take the coupon. I called and got the same thing, I’m sorry there’s nothing we can do. You’re in a business, your customer service and your management should be able to take care of this situation for their customers. Especially when you have proof of the situation. It’s just sad

@caroliegeorge 5 ай бұрын

I thought the very same Amber.. you’re spot on and thank you for making this video!!

@mrsleyva 5 ай бұрын

😱😱😱 I was shocked!!!! Also I am so glad you had taken pictures to show them. I honestly think this is a sales tactic, like you said, Im sure they catch many that were eyeing the bag got super bummed when it sold & now that its back they'll be like 'let me get it before its gone even with a premium' I dont think Fashionphile has been selling as much as they used to & you can see that from the low ball offers they make when you send them pieces. I also absolutely agree that they should have honored the price it last sold at or at least given you some sort of discount since they had the bag already at 30% off 🤷🏻‍♀️ This was a great video Amber, thanks for sharing!

@AmberAshleigh35 5 ай бұрын

Yeah I am kind of bummed about it but there's not much I can do. Thanks for your feedback, May! Have a lovely day!

@MichelleKelley-qd8fz 5 ай бұрын

I would call back and ask to speak to the manager!

@hannkg7715 5 ай бұрын

I have noticed something similar: Someone purchases a bag at the discounted rate, returns it to FP, and they put it back onto the website at full price again. I felt that was a bit dodgy.

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@lornadune6024 5 ай бұрын

I noticed that same bags would go in and out of stock. So yes I think it is a game they play.

@debpanache 5 ай бұрын

I noticed this multiple times. They designed the system very weird. It acknowledges it as a new Item and reinstates all the existing labels/features.

@CarolsThoughts 5 ай бұрын

Hi Amber, this is really interesting because I have purchased some thing from fashion file that was 30% off then ended up finding that same bag on another website for less so I canceled my order and since I was still following that bag I saw it relisted for a lot more. Just wanted to give some insight from the other side as well. Not sure if it truly is a system glitch like fashion file son or just a system that they have debate people just thought this was interesting, and had to share my experience

@armandotrevino4051 4 ай бұрын

It was a sign for you not to buy the bag regardless of the circumstances 😅😊

@erinbeth9810 5 ай бұрын

I have to say although frustrating they’re still a business. I have personally done this before where I bought the bag at 30% off and had buyers remorse and canceled my item. It obviously then has to go back on the website but then it’s treated as a new bag to the site (which does make sense) otherwise everything would be % off. Though their prices used to be more buyer friendly, this is not a good market for selling / buying bags and they do have to make $$.

@cherbs1207 5 ай бұрын

Yes, this has happened to me as well. When I spoke to customer service they told me it’s their policy to relist the item at the original price, like you said. They did not say it was a “system error.” It’s very frustrating, and I think maybe it’s both; someone returned/cancelled it, and a bait and switch. I also hate that they have changed their return policy with the shorter return window as well as the return shipping fee. I, too, will continue to shop Fashionphile, but definitely more cautiously. I also refuse to feel pressured to buy when it happens that an item I’m interested in gets relisted at the higher price. Thanks for making this video. The more you know…🤔 ~Christina

@cherbs1207 4 ай бұрын

@@susanh2924 I have noticed recently that the 15 day return window isn’t always a full 15 days. Again, I appreciate the fact that they offer returns. However, if the item especially comes from the New York store (I’m on the west coast), I don’t get the full 15 days. And, with that said, I have made most of my returns for items that come from that location. The item either arrives poorly packaged/damaged, or the item’s condition is different than what’s stated on the website description. No disrespect to the people in that location, as their customer service has always been good. As far as the fee for returns, just to clarify, you can either pay for the return shipping yourself, or have Fashionphile provide you with a return label and deduct $14.99 from your refund. ~Christina 😊

@archanajayaraman9928 5 ай бұрын

It isnt anything new. The price resets whether the order cancelled/returned. Have dealt with it multiple times. In fact cancellation can be dome within an hour. Looks like its your first time experiencing this while its the norm, thats how its been.

@mnmom1232 4 ай бұрын

Every quote I have ever gotten from them is an absolute joke. Laughable. They are huge scammers.

@lovebug83flower36 5 ай бұрын

What she told you was true. Someone will purchase as RESERVE Layway. Then they will go back and cancel the Layaway. That messes up the discount price for that item…it’s like a reset when people purchase then cancel. I don’t think it was a tactic because they don’t have to give a discount like most luxury houses don’t. People going to pay. I learned if you want something you better go ahead and get it especially if you see with hundreds of likes. Tfs❤

@Mouc_2021 5 ай бұрын

I believe what they are saying. In past, i cancelled an order because i felt guilty and it immediately went back to listing with full price. They need to fix this system issue and they should have honored the 30% discount to u. They dont realize that they lose good customers this way!

@nicoleb2520 4 ай бұрын

I agree. I think they're telling the truth about what happened. But if the bag is relisted, it shouldn't go back at the original listing price.

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@user-hm8qi8vk8l 5 ай бұрын

Amber, love all your videos. I’ve purchased several times on Fashionphile. I think it was not a scam, definitely not bait and switch. It sounds like computer glitch. Since you screenshot shot the item and price, I think they should have given you the item at the lower price. Recently, I questioned an item I purchased because it was described as having calfskin at the corners. The zipper came off after one week and I discovered the zipper tab was fake leather. They said it was on me to prove that it wasn’t fake leather and that I need to go to an independent authenticator. Bottom line, I had my first unpleasant experience with Fashionphile! I believe the description wasn’t accurate on the handbag and the representative I spoke to was not consumer friendly. She wasn’t looking to question if the description was correct and surely didn’t write that in her notes for a better customer experience. Perhaps, the manager or management has changed.

@YadiraStyle 5 ай бұрын

I have seen this happen but the “clock reset” price I’ve seen is the price it was when it was first listed without discounts. Not an increased from that initial price though. I’ll be more on the lookout for that. I can’t remember if their back in stock policy was the same some years back. Like with the pricing. Perhaps it was purchased but since it hadn’t shipped, the buyer was not on the hook for their restocking return fee. What I have seen too is a notification advising of a new discount but then upon clicking into the email, there is no discount reflecting yet. That sounds like glitch though. I’ve definitely waited for things and they have been sold for good. So trying to be more brave from that perspective going forward (I’m a Virgo) lol. I think they have grown a lot and with that they need to manage risk. This could be a risk sort of tactic. Feels like the hunger games though. The last discounted price would be nice to be the price upon “immediate” restock situations. I can see it starting over if there actually was a return- 14 days or weeks later. As I’ve only had good experiences, I would continue to buy. I do think the manager could have met you in the middle with the discount. But then we would all be calling. 😳 I wonder if they can see who ordered and cancelled it to confirm that actually happened. 🤔 I’m sure they can backtrack that history. Great topic and I’ll keep this in mind for sure!

@jingerwilliams 5 ай бұрын

Thank you for your video Amber! I 100% think this is a bait and switch!! So frustrating!

@tofushu-she 4 ай бұрын

I noticed this happened a lot lately (after the resell market has slow down some), even when the item is only 20% off. I think maybe the system recognized when the discounted price is lower than what they paid for these items from people. Maybe the system has a way to take out the stock and relist them again! Just a thought?! Maybe?

@ayannilogan8415 3 ай бұрын

I’m glad I found this channel because I am getting my first quote for a pair of my LV shoes and my medium agenda . I’m just waiting. I just did it today. First time I decided to sell some of my pieces because I have so many and honestly, I didn’t realize I had this until I started pulling them out. I just kept telling God I’m so grateful..

@katy3mpress 5 ай бұрын

Great video. Thanks for the upload x

@AmberAshleigh35 5 ай бұрын

Thanks for watching

@kananchavda2932 4 ай бұрын

Lovely video Amber, enjoy all your videos! For me personally, any purchase that leaves a bad taste in the mouth especially after spending so much money on it, is not worth it 😮 and won’t give me true happiness

@cheyji3366 5 ай бұрын

I do think they are telling the truth. I’ve purchased and then changed my mind and canceled my orders before and the item gets relisted at the original price. I have seen them mark up sale bags to higher prices during a sale event though.

@summerbumpkin8729 5 ай бұрын

If it smells “fishy” your gut is usually right. They are NOT being truthful. So good that you are sharing this Amber, everyone remember “buyer beware”. Btw curious to know what was hubby’s opinion on this when you discussed it with him?

@officialpamipickle9261 5 ай бұрын

Hi just wanted to put my input yes it is possible, I have bought several items on fashionfile on a compulsive buy and instantly regretted it . I also lost a small percentage (restocking fee)and they do put the items higher and it resets or restart it . But overall I sold and bought from them great company and address any issues etc.🌸🌺Have a wonderful week great topic

@Eskyborn 5 ай бұрын

I’ve ordered a discounted item and canceled shortly after. They re-listed it as the full price as well. I think they should have honored the price though in this situation.

@Unuthedoodle 5 ай бұрын

I ordered something from fashionphile with 30% discount, and cancelled the order before it is shipped. I saw the item went back in stock with original price before discount. And I agree with you, it should listed with the last price it was sold. It’s not fair for others was eyeing on the item and missed out of the opportunity.

@mtkaren 5 ай бұрын

I agree 100% Amber but I’m also commenting to say how wonderful you look today (as usual). You are the best. 💕

@AmberAshleigh35 5 ай бұрын

omg thank you!

@LoriLuckbox 5 ай бұрын

I have ordered items from FP & I haven't had this issue. I feel they should've honored the price you were purchasing it for. I would ask to speak to someone else & write a letter to the owner of the company, it will force them to respond. Good luck & hopefully they will make things right or give you some kind of credit. Looking forward to a follow up! Thanks for sharing your experience!

@myluv4lux904 5 ай бұрын

Yes because unfortunately I changed my mind on a sale item before I knew of the system reversing the price back to its original price. I called and they told me that’s automatic. That was around 4 years ago before the pandemic so now if I’m not 100% sure I’m going to purchase, I just pass. The only other time I did it was when I returned the item because there were a few things they didn’t list as far as marks.

@jmax6160 5 ай бұрын

I’ve noticed similar things recently too. A unique speedy posts then a second posts within a few days and the original one that was listed is price adjusted and listed as higher.

@user-xl3vv7lg2n 5 ай бұрын

Even if someone did cancel the order and it was a system error to reset the price, they absolutely should have honored the lower price for you! It’s called good customer service.

@LuxLover_Karolina 4 ай бұрын

Hi Amber although I am sure people sometimes cancel bags I have to say I see this happen a lot so I feel like most of the time it’s a tactic they use! I know I had a bag on reserve and they canceled it telling me there was a system error and someone else bought it before they were able to take it off the site when I purchased it online to find the SAME bag relisted a few days later for much more. It’s such a shame! They should have honored the price for you in my opinion sorry to hear this happened to you!

@funplatter5346 3 ай бұрын

It happens all the time , I once bought a 20 percent off limited edition Chanel item but in minutes decided to cancel . It was related in next hour and all that 20 percent off was gone , this is how their system works

@tiffanyhood8002 5 ай бұрын

My last two experiences with Fashionphile were awful. Bought an item they considered “very good” and it came with cracks in the canvas everywhere and melting glazing. Second one said “excellent” and has a huge black mark across the back that’s not removable and was covered by the strap in the images. It’s relisted and the photos still don’t show the black marks.

@bekahdang 4 ай бұрын

I've bought items on Fashionphile before. One time I made a hasty purchase and canceled it, and then it was relisted back at the original listed price. I'm just confused about whether they told you that auto-relisting is a system issue/error or if auto-relisting is a standard process. I would say a standard process is not a system issue/error, but a normal practice. A system issue/error is supposed to be nonstandard and irregular and not supposed to happen. The standard practice feels wrong, but I don't feel it entitles me to get the lower price if someone purchased it before me because they beat me to it. If the auto-relisting was a computer error, meaning it's not supposed to happen and did, then I'd feel justified in asking for the lower price. Now, if no one really bought it and they relisted at a higher price, that is messed up and I would definitely be calling and asking for the lower price, but how can we tell? We need someone who works on the inside.

@YourRav 4 ай бұрын

OMG I had to come back and comment on this video! I have been following a white Bolide 35 from Hermes and I just saw it on the new arrivals again! I logged into my account and I already have a heart on it, what the heck! I also have a heart on a garden party but it has a banner on it saying “coming soon”… what does that mean?!

@gina_italygirl7247 5 ай бұрын

Thank you for bringing this to your audience where I had no idea they did this. You’re not crazy it’s BS. System error means exactly that. Give you the discounted price and “fix” the error.

@casually.christina9008 5 ай бұрын

Yesss the same thing has happened to me and it’s so frustrating.

@kaylux7106 5 ай бұрын

I absolutely think what she saying is true,BUTT I do think when bags go to low they remove and re post other wise I feel like I should see more discounted prices

@classicandgold 5 ай бұрын

I’d say if it comes back in stock I feel like it should come back also with the discounted price that it was prior to selling it.

@AmberAshleigh35 5 ай бұрын

Yes I agree

@erinbeth9810 5 ай бұрын

I will also say when I see an item added to the site and I know the time it’s added, I will take note of that as when it’s x amount of days later it is marked % off at the same time that many days later. I’ve then purchased the bag when I see the % change based on the time. The email is then sent out much later - meaning I knew the bag was going to go 20% off at say 1pm, the email for that bag being “on sale” may not go out until 2p. So if someone is onto the system (like me, given the TIME) then really the email is way after it goes on sale.

@izabella1944 5 ай бұрын

wow that is horrible. dose this happen if the item is discounted 10 or 20 percent as well?

@sheonlydances 22 күн бұрын

Can anyone tell me how long does it take for a bag to be shipped? I live in Switzerland and have two bags (the same) on my radar, one is in giftable, one is in excellent condition (this one is about 300$ more expensive 😳). I don’t know what to expect and will truly appreciate any comments or advice ❤😊 Also, how do you get 10% off? Thank you 🙏🏻

@MrsSparkle 4 ай бұрын

This happened to me before especially when it gets to 30% but the employee confirmed its a system wide thing. I've notice a bag will sit on hold for a long time and then disappear and come bag 30 minutes later full price.

@imiramoreno8053 5 ай бұрын

I know for sure they do bring back returned items to the original price. But in this case the item was sold out so quickly it does makes me raise my eyebrow. They were better in the past when it comes to customer service and return policies and stuff like that

@loripowell2465 4 ай бұрын

Amber OMG this has happened to me on more than one occasion. It goes to 20% then it’s sold never going to 30% then I get an email shortly after or a day or to later that the item you liked is back in stock. They want you to buy it at full price so when it’s back in stock you wouldn’t have regret like you may have have after it was initially sold

@elizabethkrauskopf6576 5 ай бұрын

Bait and switch has happened to me numerous times where I go to purchase the bag once it gets discounted only to be told it’s no longer available. Then I get the same email saying it’s back in stock but back at the full price or sometimes slightly more

@JennB2553 5 ай бұрын

They should have honored the price. Ugh, thanks for sharing this with us Amber. As a customer of FP as well, this is disappointing.

@EssSimplyDone 5 ай бұрын

A long time ago it didnt use to do that. It would go back at the sale price. It has recently changed in recent years. Bottom line is you have to literally watch the bag until the day of

@lorilynn4350 5 ай бұрын

I think this is intentional and I'm concerned their practices are becoming more like this as so many just purchase anyway or don't realize. I had been a loyal Fashionphile customer, both buying and selling, but they have become so difficult that I don't really pay much attention to them anymore. They purchase bags at a very low price now (which is fine as I have control over whether I sell to them or not) but I have received purchased bags with inaccurate descriptions, which I have proven and they will accept the bag back, but then with a large restocking fee. I'm pretty much over them now. Great topic!

@el3yonel7azeneh89 5 ай бұрын

Love your dress and the matching bag

@thelightersideofluxury8352 5 ай бұрын

I would be calling at least a couple of more times. I think it often depends on who you get on the phone. They definitely should have honored the price.

@misspazevic 5 ай бұрын

I just purchased a LV pocket organizer and when I opened the package it had a rip in the interior and no authenticity tag! Emailed them photos and everything, they offered me a $100 store credit 🫤. I decided to just return it and they relisted it at the same price!!! It’s not in Excellent condition and should be lowered. While their customer service was exemplary it still left a bad taste in my mouth. The item is still for sale 2 months later!!!

@MsLulu-jr4on 4 ай бұрын

Wow! looks like many people are sharing the same experience as you. I’d wonder if there can be a class action lawsuit for their bait-n-switch tactic? 🤔

@sallyeh1439 3 ай бұрын

This has happened to me too so makes me wonder. I really don’t know but now that I’m thinking about it think bait and switch because if not they absolutely could have honored the price if someone ordered - never received and cancel order in under an hour! Bad customer service either way for sure! They frustrate me too but I still shop with them because they have the best inventory and sometimes have vintage bags at decent prices.

@Petite_Priya 5 ай бұрын

It’s a bait and switch tactic. If they create high demand they can charge more for a bag and get more $ out of it then why wouldn’t they? And they are owners of their system so they should be able to fix it not just blame on it.

@thehandbaghousewife 5 ай бұрын

I have seen this happen so many times - so sorry this happened to you! I think this is definitely a scam they are running😢.

@ninaginting6774 5 ай бұрын

Definitely their tactics ✅✅

@scrap_paper_by_ere 5 ай бұрын

I 😅guilty , I did that was almost done with my purchase and I felt to sleep….i block that Bag and next morning, I woke where is my email of my purchase? I call them and did not honor the price 😢

@patriciahemmingsen2710 5 ай бұрын

I’m so sorry!! Hands down, I absolutely think the should have honored the discounted price. I purchase from them also, but this makes me wonder if I want to continue.

@AmberAshleigh35 5 ай бұрын

Thanks for watching!

@MichelleKelley-qd8fz 5 ай бұрын

I agree they should have honored the price!

@MichellebytheBay 4 ай бұрын

Just finished listening to the video. Absolutely believe someone canceled. Can’t tell you how many times I have done that ! 😢

@cherihood1919 4 ай бұрын

I’m sorry this happened to you. I 💯 believe this is a selling tactic. The bag wasn’t selling at any other discount, and then once there was someone on the hook, they hoped for your FOMO and wanted to still make a profit off of this previously unsellable bag. That’s the whole luxury bag industry… scarcity, exclusivity, status. Probably why I haven’t bought a new lux bag in a year.

@MelissaAdams-Wade 4 ай бұрын

I’m sure it’s a sale tactic. I mean what happens after it goes to 30% off. It doesn’t just sit there. I think once it hits 30% off they go back to the top 🔝

@Authentic127 5 ай бұрын

Total scam. I never buy or sell on FASHIONPHILE.

@Vasalyn 5 ай бұрын

Same! I never sell or buy from Fashionphile. Their prices are too high anyways. I buy preloved but from FB groups or legit resellers on Instagram.

@BlackBeauty-yl8uq 4 ай бұрын

I purchased a bag for a deep discount and then canceled, it went back to the price that it was before any discount so yes it’s true. This happened on 3 different occasions over the past year.

@wtxd 5 ай бұрын

This literally happened to me yesterday (bag went out of stock and back in stock very quickly). I do think it is a system relisting - if we waited this long for the bag to go on 30% discount, there is no way I would be willing to pay the original listing price. So if they banked on someone purchasing the bag no matter what, that would be a terrible business strategy. I am guessing someone purchased and cancelled, but... Fashionphile should honor the discounted price.

@jenniferrodriguez4255 5 ай бұрын

This happened to me too! Totally think it’s their tactics and this is why I have recently stayed away, used to love them!

@Alina-dg4rb 5 ай бұрын

Is F. selling their own bags or is it like Vestaire or eBay? If it is like eBay I believe the seller did not like the discounted price and asked a friend to buy the bag and then immediately cancel the transaction.. used to happen a lot on eBay.

@lrodzmoreno 5 ай бұрын

Hi Amber. I’ve had similar experience. The customer service is horrible. Since it’s one of the places that have so many items, we still buy from them. We just have to be aware and know how much we are willing to pay for a certain item.

@AmberAshleigh35 5 ай бұрын

thanks so much for your feedback and for taking the time to watch!

@20MShari 5 ай бұрын

I think it’s possible you are right that FP cancelled the item at 30% then relisted it, but I don’t know if it is a normal course of business type practice (as in, they do it every time a bag is at 30%). I’ve bought something when I got the 30% off email. And sometimes I miss the item, and check back a few times over a couple of months or so after, and the bag is never back on the site (suggesting someone really did buy it). No doubt they prob do some unfair stuff but overall I still love shopping there due to the selection and prices.

@lucym9237 3 ай бұрын

So I am a VIP with FP and had something like this happen. Called and my point of contact and she said it is actually not that items sell out, but they get put on "hold" for another client but shows up as sold out. If the prices changes, it eventually drops again if you wait it out but it sucks :(

@AmberAshleigh35 3 ай бұрын

Thanks for watching and for the feedback

@debbiepallanez2064 5 ай бұрын

Hi Amber so sorry to hear this sad story I would not stop at one phone call. I would call Fashionphile back and ask to speak with a manager. They should without a doubt honor the sale price for you. No questions asked. Don’t give up.

@ItsChristineTV 4 ай бұрын

I’m one of those people who bought an item, then realized that I didn’t really want it and cancelled the order. The item went from 30% off back up to the original price, and it showed up as a new arrival. But I don’t believe this is a system error. This happened over a year ago and if it really was an error FF should have fixed it by now. I think FF does this on purpose as a marketing tactic. As far as FF intentionally raising the price, I assume they do that too. 😢

@abbyroberts7403 5 ай бұрын

This happened to me before and I believe she was telling you the truth. It definitely automatically goes back on site at full price. It does seem feasible to me that someone else was also waiting for the 30% off discount and purchased it immediately and then had buyers remorse and canceled the sale while they still could (the cancellation window is short). It still stinks though and I’m sorry this happened to you, Amber!

@sandraz2959 5 ай бұрын

Hi! It may be possible that someone placed the item on reserve and then cancelled the reserve.... Fashionphile would relist it as if it was a new item. I have cancelled reserves before and then found them relisted at full price... ugh!

@juanamora710 4 ай бұрын

With all these luxury brands increasing their prices it makes sense any resellers will try to use any schemes to lure customers in, I highly doubt someone purchased and returned it ☹️!

@HKSOCKO 5 ай бұрын

I've noticed this with bags I would watch. It says sold out, then becomes back in stock at a higher price. I think it's a sales tatic. Makes it more urgent for customers to buy it quickly and for more money. I actually purchased a bag from them for the first time a year or so ago, and thank god I took screen shots of the listing because they then changed the name,description, and pictures of the bag!! Thank god I got a refund/ cancel of my order. Never will I buy from them again. I would think they should have emailed me knowing it was changed. This was for a $5K chanel bag! I rather buy brand new after that.

@tonipeterson5294 4 ай бұрын

Hi Amber, this has happened to me too. Like you, I called, and got the same answer. Here is what I think. I do believe it's a system error. They need to fix it ASAP. However, it was bad business that they didn't honor the price for you. That is actually horrible business! I've called with questions several times on bags, and they just aren't very customer friendly. This kind of behavior will eventually cost them loyal customers. I still by from them, but the more I hear these stories, the less attractive they become. It's a shame.

@patriciateague8677 4 ай бұрын

Systems are designed to meet the needs of the merchant. There was no system error. In any case they could have honored the discount and chose to blame their system instead. Does make me think carefully about trusting them in the future.

@Posh_CZ 5 ай бұрын

It’s all about customer service for me. Someone bought it and canceled? Fine. Re listed at original price? Fine. Customer service not honoring the sale price even though you have all the proof? Not fine! This happened with an Hermes bag to me. Popped up for 10k more!!! 😮

@lolipena8051 5 ай бұрын

100%! on this! has happened many times to me. NO WAY someone purchased it! They should have honored it since you have screenshots. it's definitely a tactic for them to get the most they can. I get it, it's a business but it's a shady way to do it. let it lower to see if it sells, if it doesn't then repost it for what it was. just wrong! Another thing that grinds my gears is they will say very good however there are marks everywhere and even stains. sorry but that's fair at the least. I love Fashionphile, have bought from them, and will probably buy from them in the future but I feel that now their condition listings are not what they should be! I recall long ago I used to buy at very good and things would be that! very good or even excellent. I feel their grading has declined.