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This video on IT Service Management Tutorial will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology.
The video on IT Service Management Tutorial covers the following topics:
0:00 - Introduction to IT Service Management Tutorial
0:40 - What is ITIL?
6:00 - What is ITSM?
7:52 - Key concepts of ITSM
17:20 - ITIL service lifecycle.
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✅About ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
✅ITIL Certification Course Overview
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
✅ITIL Training Key Features
19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 chapter-end quizzes and 2 industry case studies
Four simulation exams
Exam voucher included
✅Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
✅Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
✅Pre-requisites
Learners need to possess an undergraduate degree or a high school diploma.
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