This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q&A
#ServiceOperationsManagement​ #itil4 #ITSM​ #invensislearning ​
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