Incredible work Richard, thank you for all your hard work in helping so many people out there 🙌🏾

"enjoy the security features" weeks test parked up in London would be the ultimate test of LR's confidence

Here is my take on it, I think the problem has got out of hand by owners in London not taking any security measures as they have so much money they don’t care if there Range Rover gets stolen, they don’t fit Ghosts or even a simple steering lock, then they just leave the keys next to the front door. Whereas people like me who have saved up for my dream car, working over time to buy nice things, I have a ghost, steering lock and always double lock, but I’m paying daft insurance prices for the ejits in cities that don’t care.

Hi Richard Firstly thank you for your time and efforts regarding JLR INSURANCE GOING THROUGH THE ROOF I AM 78 years young I purchased a Range Rover Sport 2018 in September 2022 insured it for £1200 Renewed in 2023 my existing insurer declined to renew got many quotes in excess of 10K eventually insured with 1st central for £3600.00 I live in Bromley at SUNDRIDGE park mansion half a mile from main road behind electric gates in centre of golf course I use krooklok all the time even when shopping in Sainsbury’s or parking anywhere parked overnight outside my apartment waiting 2 feet from my lounge Got several cars to drive Cover approx 2000 miles per year 9years max no claims Where will it end dreading renewal quotes for 2024 Regards Jack follows Well done you

Whilst you have their ‘most secure car’ you should have it tested and see how locked down it is by having a ‘pro’ see how quick they can bypass the new security measures

Where are all these cars going , getting 1600 plus RR Sport through our Ports and 1000s more of various models suggests a worrying lack of security at our borders , perhaps if this was tightened up it may go someway to stopping the tide. I wont hold my breath ...!!!!!

Insurance is still going up to unaffordable prices on recent models, the insurance companies don't seem very convinced by JLR talk.

Great update thanks So we have the WLB key, the latest update and JLR won’t back us on the insurance…. Time for them to put their money where their mouth is !

Great work being done here. I wasn’t aware of the double clicking of the lock button on the key fob. I wonder how many more owners are the same.

Had my security update by Vertu Land Rover Exeter free health check topped up fluids and a valet while I waited with coffee and biscuits. Thank you 🙏

Thanks Richard, but as the proud owner of a 2014 RR Sport L494 I’m not holding my breath!

Great update Richard, it’s the goto channel for this subject 👍

I have a 2020 Evoque when I heard about this security up date I rang JLR Jardine of Tonbridge booked the car in, up date took an hour. Also had a free valet, great coffee too. Great service

How many customers have been contacted but haven’t got the car anymore as it’s been stolen 😢

Great work. my 2019 RRS goes in for the update next Tuesday at JLR's Knutsford dealership. Still as far as I'm concerned there current MD needs sacking/replacing and won't buy again until he's gone and the parts backorder issues are resolved. We should have never got to this point period.

JLR should make the tracker free and not subscription only

Well done Richard, really useful info on the UWB key. If only the dealers were as quick as you getting things done. My 2019 fullfat was in twice in December for issues and each time I asked them to do the security update and was told both times mine wasn’t on the list requiring it. Yesterday I got the letter and they can’t fit me in until March 6th!!! Thanks again,great job.

I couldn’t even get an insurance quote for a 2008 model with 25 years of no claims!!!

Thanks Richard for your time and effort in keeping this topic hot with JLR. 🔥

Thanks for keeping the fight with JLR Richard, but to me (and I hope I’m wrong) they wont offer anything pre 2018

Many thanks for the update Richard - despite the PR flannel from JLR they do seem to be finally taking this seriously, thanks to your efforts, and recognising that engaging with their customers is actually worthwhile. I would be interested to hear how long they think it will take them to get through the 2018+ updates (75k done is interesting, but meaningless if they have another 200k to get through). I’m particularly keen to hear when do they expect to be able to provide meaningful recommendations for those of us that own pre 2018 models. We need more information on what JLR is going to do for us to help us in our conversations with insurers - which non-manufacturer fitted immobilisers would be recommended and approved by both JLR and the Insurance Industry, for example. Until then, keyless entry has been deactivated on my 2016 RR Autobiography and the keys are staying in the microwave (which incidentally now also has a higher resale value…)!

Well done Richard, nice to know about the key differance as well.

First I’ve heard of the UWB key, so thanks for the info on that.

Just as a side issue when i sold my 2017 RR Sport SVR in 2019 (im in the midlands) the remote app still worked a week later..i could see the car was in Bristol so i remotely started it for a laugh..don’t know if it actually did start but my access to app was deleted the same day.

Great video Richard, thanks for sharing

Good work Richard but as others have said why have LR only told us now about the different keys, my LR has got the new key which means that I've been needlessly putting both keys religiously inside Faraday pouches at night. Although is their any real evidence that LR's with these keys are not still being stolen by thieves, as I can't recall LR claiming that's the case like they are with the latest shape RR's? If they aren''t then why is it so difficult to obtain insurance on LR's using the latest keys?

Really great work Richard. So pleased that your efforts have resulted in such progress.

Well, I have a velar 300d hse 2018 as I said before went into dealer in knutsford in December for its service and was told no recalls on my car and thy are clearly not interested in the customer and as one of your video's say its not classed has a recall .I also just watched this video, and my key is the older one, and as the high-risk area ,l live in altrincham the second highest area to London Range Rovers are like ford escorts my insurance said you have the wrong car in the wrong area where do I stand ,also they had my car for days for a service and a fault that I have to rebook in again

Great informative video as always Richard, thanks again for helping all JLR customers understand where we are with JLR ownership security concerns. It’s just a pity that JLR haven’t communicated this information direct to their customers or through their dealerships. If called good PR or customer aftercare. Keep up the good work, thanks again.

Thank you for these informative videos which is giving Range Rover owners peace of mind . Excellent work Richard 🙂

Great to get some more information but sadly doesn't feel like there's much in the way of progress for older cars such as my 2014 Disco. It occurs to me that as the newer models get enhanced protection with the associated publicity could the theft focus shift more to slightly older models left vulnerable?

I have a 2019 Velar but it has an old style key. When will I be offered an upgrade?

Excellent Richard. Well done for getting JLR to enter in dialogue with you for the good of all. Also a big shout out to JLR themselves for having the were with all to openly tackle your challenge 👏👌

Great work chap, also good to see some form of strong positive engagement back from LR - I can see a full time role for you acting as a customer liaison ……. not saying you should, but perhaps JLR can see how that using social media in this way and using a good customer advocate like this can perhaps shift opinions on how JLR engages with its customers.

Interesting discussion for sure, this is the first time I’ve been made aware of there being two different key fobs. From my perspective it’s good to know that however it shouldn’t take your self and Utube to highlight this to customers a major lapse via my dealerships and JLR. My Velar is October 2018 and has the older style key fob, both of my nearest dealers have stated my VIN is not on the current list so I guess it’s just a case of waiting until that changes. Thanks Richard excellent stuff much appreciated 👍

I have a 2018 Evoque with the older key fob what happens now

why does he keep saying how hard his team are working ? dont they normally work hard ? and what were they all doing before this ? candy crush ?

loving the content dude

I’ve got 2 older Discoveries (2003 & 2016). 2003 has a brilliant security feature - a key you have to insert in a little hole on the steering column. A quaint idea, but amazingly I’ve never lost the key in the car or dropped it somewhere unretrievable under the seat. My son’s 2007 BMW Z4 does the same, but even recharges the key when in the ignition. Sometimes progress isn’t always for the better.

Thanks for the update , the fact i cant get my 2019 RR booked in for the 'enhancement' i will try to take as a positive in that it must be low risk !

Thank you again for this update Richard. My 2019 RR Sport….JLR security upgrade letter arrived Monday…booked into Pentland Stirling on Friday…’wait for the car’…’about an hour and a half’….’take both keys.’ We’ll see how this goes. Best regards.

If things are that bad , which they are , why are jlr extending the 12 months tracker and secure pro and reducing the renewal prices 🤔

The people that need to be convinced the most are the insurance companies. My guess is that it will be a long time before premiums reduce. This situation is the exact replica of that that occurred with hot hatches. The insurance companies were once bitten twice shy then.

Great work being done and thank you. Hopefully they will do some mod from2012 onwards. 👍👍👍👍

The thieves know where the manufacturers trackers and immobilisers are in the cars, hence why we need 3rd party devices such as Ghost 2. No matter how great manufacturers tech is, nothing is preventing the thieves from removing it

Very informative video thanks a lot

Thank you for your reply. I have just contacted my dealer and they have told me that my velar is not on the list for a security update.

Great content

Hi Richard great work... thanks So these enhancements... have they made any difference to insurance premiums? Have insurance co reduced the cost

Thanks for the updates and your continuing work on this. I assume you will be doing videos on how best to utilise security and the app too? Still not clear on whether extra security like ghost or Pandora is a good idea or not? As mentioned previously these will be installed somewhere different on each install as opposed to the same place every time on oem security? Thoughts?

I noticed he didn’t say that warranty will be void if aftermarket security is fitted to your car. Most customers are being told this by their dealer. But insurance won’t insure without additional security.

Great information Richard , I do think jlr are trying to sort this mess that’s for sure . However we don’t live in city and our discovery sport just had 100% increase on insurance , this along with the depreciation of the vehicle is just heartbreaking . I did go to Mercedes garage to trade it ! The peanuts they offered me was shocking , I nearly swallowed mi biscuit . Oh the gloating that came from Mercedes garage was difficult to listen too . I am afraid this is going to take many more years to sort , I will get shut of our sport , and I defo won’t be going back to landrover .Keep up the good work 😀

I have a 2019 RR Vogue where can I get my upgrade ? great video thanks

All positive news for new vehicles and those registered 2018 onwards, but a suck it and see approach for the older models is disappointing and disingenuous to loyal customers. Just because my vehicle is our of warranty should not be given as a reason to shirk off any commitment to a full resolution that satisfies insurers. Have they considered outsourcing the resolution to a third party who can develop under license and exclusively cater for older vehicles? Just a thought as there may be a little more appetite shown if someone can make a margin!

Great video Richard a technologist is always better than the CEO given it’s their discipline. As JLR and hopefully the industry are moving towards UWB wireless radio frequencies it would be a good question to confirm if JLR are applying the newer standard of ultra wide band 802.15.4z as it’s encrypted. Basically it measures the TOF calculation “time of flight’ and can stop relay current attacks as it’s accurate up to 10cm distance… and would know if the owners device is nearer or further away from the request. Resulting in a denial from the attacker. The former A standard has no encryption to my knowledge. Hope that’s not too technical. 😂❤ for everyone’s benefit. It appears for now to be an adequate solution but as he said tech is always on the move much like 256 bit encryption has been breached long ago, but remains a standard for now…

You have to feel sorry for the Local Youth in the hoodie and Bucket Hat having to walk around with a large TV aerial to improve his Freeview channel reception in the middle of the night and as one once infamous Politician told us you should go outside and give him a hug ...

According to WhatCar the number of Range Rover Sports stolen last year is down 26.6% whereas the number of Land Rover Discovery Sports is UP 15.2%. It would seem thieves are being channelled unintentionally by Land Rover to other vehicles in their range which will inevitably mean even higher insurance premiums for their owners. The security update should be spread across the range and age of Land Rover vehicles which would mean that thieves wouldn’t know which particular vehicles are easier prey.

I got a letter from JLR to book in for the security update, booked in for yesterday Wednesday waiting appointment, then told could be 3 to 5hours, so cancelled and rebooked for next week, when my wife will pick me up and we can come back later for it. Vertu Motors at Bolton are quite lacks with there appointment timings. (past experiane of this)

Idea for a car alarm! It lets the thief easily enter the vehicle and start the engine. Then it locks all the doors and closes the windows, disables the gearbox and here's the really good bit! It directs exhaust fumes into the cabin and a message is played through the speakers! "Are you feeling lucky today punk"!

I guess there will end up being a two tier insurance price for those that haven’t had the mod to those that have. There will be pressure on JLR to modify all of them I would think.

Great video as always. Something I feel is odd, why not have a single press activate full security of the car instead of double pressing ? Surely you would want full security far more frequently than partial security. I would think for many people out there that don’t watch videos etc like the older generation of people will press it once and presume all is good and not even know about double pressing, therefore leaving the car more vulnerable and potentially adding to the theft issues. One press (full security) two presses (partial security, if you have a dog or child in the car). Keep up the good work.

Great work Richard. I hope my 2017 RR SD V8 Autobiography makes the cut. I already have the LR tracker and Autowatch Ghost II immobiliser but it has made no difference when it comes to reducing my insurance premium. Also JLR insurance couldn't quote me. Waste of time really

On the loan car Richard if it’s fitted please turn off walk away locking and walk towards unlock. It’s a great feature but so inconvenient and in my opinion a risk.

I have a 2019 Velar 180SE. I have the old style key. I don't understand how the JLR security person couldn't be clearer on when the new keys started to be used. It would also have helped for him to be clearer on what is being done. Will those of us who have the old non-UWB be upgraded? My car is booked in for 19/2. I'll be interested to see what they do.

This is the sort of video Land Rover should have made instead of a somewhat patronising sales spin interview. Being able to identify if you have UWB keys and are not susceptible to the relay key theft is critical for people to know where they are. They also need to be clearer that this feature wasn't rolled out on all models for 2018, and that it's more likely that it was introduced for Range Rover (flagship) and Range Rover Sport. I'd imagine the Velar was probably updated too quite soon being new at that point. I would expect that Discovery Sport and Evoque models didn't get this until the new Evoque and DS appeared in late 2019, early 2020. So it's not a one date cutover. New Discovery would span the cutover potentially. They could have used an approved used vehicle to then demonstrate how to turn off keyless entry. At least then people have a choice on whether to disable (it's a few key presses on the fob) or use some kind of faraday protection. We also need to be honest in that it will not be possible to update non-UWB cars to UWB, as this likely needs lots of new hardware in each car. Also to be fair, this is not just a Land Rover issue, and I don't think any other maker has replaced old keys and receivers with updated ones on cars already built. Happy to be corrected if they have. The next elephant in the room is 3G. To get the benefit of the 'car is unlocked' warning from your phone, if your car supports InControl, you need a valid subscription and then the car can talk to the app over it's built in 3G telematics. However, UK phone providers are in the process of dismantling the 3G network which will render this feature useless in cars with 3G telematics. A list of models for this would be nice. Given that owners of non-UWB keys have the least protection for the thieves getting into the car, it would be helpful if Land Rover think the body or key control modules in these cars with keyless entry can be updated to help prevent theft at all. Again honesty helps here as I'm guessing that if they can relay the key signal, the secondary hole that's being plugged for later models doesn't matter as the car thinks it's a valid key and unlocks/starts. If you have disabled keyless entry and double locked, is it possible to gain entry without causing a fair amount of damage, and if they get in, is the older car still susceptible to that second method? If so, do Land Rover think they can plug it? I thought the security guy came across well, and knew the subject, and thankfully didn't engage in much spin. Exactly what is needed, knowledge. Thank-you Richard for taking the time to do this. 👍

JLR knew this problem as early as 2012 !!!

Thank you Richard, for an interesting and informative update, despite a bit of flowery corporate-yukspeak from Head of Security at various moments through the interview. Reading between the lines, if the UWB keys have been as good as he describes since they went square in 2018, it sounds like the reduction in theft of 2018+ JLR vehicles under their £10M program is rather more down to the fitting and/or activation of a built-in third party immobiliser than anything else - is that a fair assessment? If so, do pre-2018 JLR owners only need fit a similar grade immobiliser to achieve the same anti-theft standard? (Or is it as much about the desirability of a model of vehicle vs effort to steal it?) What most surprised me in this interview was hearing the insurance industry seem unable or unwilling to collectively provide clear guidance on the value - so far as it might impact a vehicle insurance premium - of any one immobiliser product against another - or even lack there-of. Perhaps that’s another avenue of research you might care to take on for the benefit of your viewers - or if I do have the wrong end of the stick, try to explain a little better than the Head of JLR Security. Thanks again for a useful update!

Also I’m hearing you can literally drill a hole into the rear boot next to the reg there are 3 wires touch them together and the cars fire straight up no computer scanner needed to steal key codes

Hi Richard - thanks for the update. My 68 plate Discovery Sport is supposed to be MY19 - first reg Jan 19. It has the 'older' non- NWB key :-(. It sounds like this is the cut off point at the moment as there didn't seem to be any discussion around the options for models with the older key. Keep up the good work - it looks like I'm going to have to wait for phase 2 but if that is the case then maybe they ought not to be referring to the enhancement as improving 2018-2022 cars?

So the cars that are being stolen that have the UWB tech (2018-2022) are due to the thieves gaining access to the car then cloning the keyfob. He is suggesting that the access is gained due to the car not being locked or not double locked (i.e. double locked enables deadlocked and movement sensors). Are they been stolen any other way (e.g. access to the Canbus)? If you haven't locked your vehicle you should be notified eventually by the InControl App (how long does that take and mobile signal permitting). But double locking suggests to me that it should be the other way round, i.e. single lock deadlocks and movement sensors, then double lock disables both incase you have a pet in the car.

On brand Richard - wearing a McLaren vest!!! Oh wait!

Fit a hidden micro switch wired to fuel pump relay 🤷‍♀️🤷‍♀️ I’m fitting one nxt weekend to mates Evoque, which I advised him not to buy 🤣

Ghostwatch 2, had it fitted to a 5 Series BMW and even the BMW technicians didnt know it was fitted. It immobilises the engine when you put it in gear if you havent inputed the code

I have a Discovery Sport MY20 and with the new key and I live in rural Dorset. Insurance £650 for retired 75 yr old full NCB etc.

DOUBLE-SPEAK ...reference 1984. I struggle with understanding what is being said ...particularly as to the people with wide band keys but not sure if upgrade needed! I would like to know but don't get a straight answer for JL

As I thought the pre 2022 models with the old key are not protected from relay theft with the security enhancement only protected from obd key cloning/ emergency starting. Make sure to keep using your faraday bag!!!!!!

I'm not sure this will make a difference with the insurance companies. From what I discussed with them at my renewal because they can't tell which vehicles have which tech they have to class them all the same.

Dear Richard, I commend your outstanding efforts and express my sincere gratitude. Your consistent hard work, particularly in addressing the issue of theft reduction, has not gone unnoticed. I have a patented design that could prove instrumental in minimizing such attempts. Could you kindly facilitate a connection with JLR, as they are actively seeking viable solutions? I can help Thank you.

There are rumours that JLR have gone into partnership with some insurance companies and keep recommending them to jaguar and range rover owners. The problem is that even those insurance companies are asking for an arm and a leg which favours them both as the profit is split between the dealership and the insurance company. If JLR weren't making money out of this they could stop these theft within a week by replacing the ignition modules. They simply don't want to.

So mine is a 2018 with the older keyfob so im guessing i wont be getting the update or have i missunderstood this?

Dear Richard, great video and thank you for your hard work. I have spoken to a few different high end car security companies and they all stated that the current land rover security even with the update is substandard and can be easily bypassed. They have also stated the Ghost immobiliser can also be easily bypassed. Would be great to get your thoughts on this. Many thanks .

My Range Rover has the latest security, a tracker, a Ghost immobilisr and is kept on a property protected by large steel security bollards. The bollards alone make theft from the drive practically impossible. Insurance companies seem unintersted in any of these security measures. My premium is determined only by my postcode and the year and model of the car. The JLR rep refers to having a conversation with your insurance company but that does not seem possible in my experience. Due for renewal in April, but if the premium is up further then ownership becomes uneconomical....

Great work thanks. I did have a 2018 RR Velar but now have an early MY22 Jaguar I-Pace with Secure Pro (3 years from purchase). Do you know how the issues reflect across to the Jaguar part of JLR?

that is good news...

I’m stuck with a 2013 Evoque I know they won’t waste their time doing anything to prevent these cars being stolen I just hope them sorting the security for newer models insurance premiums will come down and the value will go back up. Just want to get rid of my car at this point but in such negative equity it’s impossible at the minute 😞

Hi mate av got 2016 on 65 plate older keys do u believe the will be a solution? And do u fink values are going back up or fink values are doomed greatly thanks for your input on the situation great chanle

That's interesting my wife still puts it in the Faraday pouch 2023 model

So all these videos online of cars getting stolen by relay theft are older than 2018? As anything after has uwb? Have i understood that correctly?

So current insurance quotes are £22,000 a year in London. What are Land Rover Doing?

How did I manage to defeat thieves who tried to steal a Daihatsu Fourtrak, which I had fitted an alarm to for a neighbour? They smashed the alarmto bits, ripped out most of the dashboard, but didn't manage to find how I immobilised the engine! Clever wiring! Takes some time, but stopped them taking the car! The repairers took five weeks to fix the car.

To what extent has the CAN bus injection theft 😊😊been mitigated? Increased security from key technology is little use if it can be bypassed easily and quickly. Why do manufacturers put the cost of tracking (and recovery) on the owner? They could easily locate cars using their data systems and pass information to police should they so wish (until thieves disable the car’s comms that is).

This is awesome, JLR clearly are taking the issue seriously and trying to resolve it in a sensible approach. They have a long term commitment also to turn this negative situation into a postive improvement for their customers and brand. Well Done @challengetheroad for organising this!!

Richard- used Land Rover prices on the rise. 2 mths ago Motorway offered £35k for my 22 Velar now upto £40k. Something is working?

I don't understand why he mentions the re-sale of a car and how that is in important? Not living in the UK, so maybe I miss sth. here. In my country there is a central owner register and if a manufacturer needs to contact all owners of a specific car model for an update, this central register can be used to get in contact with them. It doesn't matter who bought the car initially or owned it in between, they are not contacted only the current registered owner.

Why am i still not convinced. I dont want to sound down beat but my 2013 range rover was stolen last week off my drive. Aside of this, the Police are simply not interested. Its not a priority for them and the thieves know this. I applaud any move to increase security of these cars but i cant help but think that this is just a sticking plaster on an open wound. The insurance companies will air on the side of profit/loss and keep the prices high thereby discouraging people buying them. It will take time for the reputation of Land Rover to be restored on my part and im sure others as well.

JLR are a triumph of marketing over engineering , it doesn't matter how many free lease cars the give to footballers or royalty the reality is they are poorly built, designed and engineered and even their own technicians have a nightmare with them ! as one said to me on my last visit you should have bought a Lexus.

What’s happening with insurance companies I have seen astronomical hikes and I have ordered a defender 110 X Dynamic D300 HSE due to built in April this year! I might need to cancel my order and lose my deposit

is it only keyless entry vehicles affected ? as i have range rover vouge and wife has a evoque both not keyless entry but keyless start thanks

Do these security floors affect Jaguar too? I’m considering upgrading from my 5 series to an XJ, but not sure if they will also be affected?

Turns up to JLR in a McLaren outfit lol