„Cabin looks a bit dated“ - looks still a decade newer than Lufthansa’s 😂

Being a barista, I immediately knew they would get confused when you ask them for a latte. If they didn't clarify, you would have just been given a glass of milk lol

As an Italian I like my flag carrier, but what has to be specified is that ITA is recovering from bankruptcy and has little to no budget, these seats are from Alitalia and are one of the reasons of the company's trouble, to test the actual experience you would have to fly on the new A350 or A220. But a thing that I'm very happy about is that ITA's crew is one of the friendliest and most well trained in the world (including pilots). In December I'm going to fly on ITA's flagships in a flight (PMO->FCO) A220 and final leg (FCO->SFO) A350, I'll update this comment when I'll finally get to try ITA's business class and not Alitalia's

The jig on "latte, macchiato, caffelatte, espresso" was fantastic. You have been very unlucky to be seated in 5J which substantially an aisle seat and is very close to one of the J class galley. Only rows 2 and 4 should be chosen on this plane. Moreover, as far as I can remember, your specific seat is the crew rest seat (for pilot) for longer flights and it is not sold, f. example, on GRU or MIA routes. These 330s do not have crew bunks. Look at the curtain the runs around your seat that explains all. As you said, the hard product is quite old on A330-200, though not so old as some Asian airlines (777 Thai, f. ex). Waiting for the 330-NEO this year to see the improvements. Seems to me all your ground experience from check-in to some sort of "VIP treatment" on the lounge, to boarding process was absolutely friendly, warm and flawless. Departure was on-time, as you mention. On board, by your words: "beautiful amenity kit", "really quality food", "proactive crew". Your food review though seems a little "slim", since ITA offers 4 course menu which is considered among the best in the world (Alitalia won many times "best food onboard" awards) and you give the idea that only one course was served. Very unlucky also with your loo-review just after the previous "shitty" visitor. We will be anxiously waiting for the arrival of your country (DE) giant airline to see how things changes for the better (ironic)......

I flew on board the ex Alitalia A320s and the new A220s, the hard product on the ex Alitalia planes was terrible but on the planes it was amazing, I hope that the 32Ns we’ll be good

Thanks for the video Josh, I hope you get to fly ITA on a new non ex Alitalia plane and do other review and see if there are and differences with seat layout and seat comfort.

As an aircraft engineer , sporadicly working for ITA i have to say that their aircrafts are painted in the most beautiful blue i have ever seen (Azure-blue). I wish my car had this paint job...

Lounge looked amazing as did all the staff from the check in agent to the cabin crew, unlucky seat choice though and that dated cabin didn't add to the enjoyment of the flight, but the basics are there and I hope will improve with newer and refurbished fleet.

Great review Josh! I am curious to see how ITA develops in the long term as well! From what I understand, the 330s are to be replaced eventually with -neos, and they are to take deliveries of the 321neo’s with proper business class, intending to use them on flights to Africa and the Middle East. Besides, an interesting flight to review in Italy would be Silver Air - a small regional airline operating Let L410s from Milan and Florence to Elba, which is pretty unique!

First, a disclaimer. I am an ex-AZ manager, who ran AZ in SFO. What I can tell you is that ITA is still in transition. They are working on getting the A359 into their fleet and this aircraft will be their long haul workhorse. The shorter flights will be operated by the 332. The hard product on the 359 is competitive, but not industry leading. Combined with the soft product, it is as good as any other J class in Europe and in some ways far better. Eventually the hard product on the 332 will get swapped out… When ET put money into AZ, the product improved dramatically. When I was there, we focused on making the experience as personal as possible in both Y and J, but in J because we had a smaller cabin, we could focus more and those that flew from SFO had a consistently great experience. What I saw was a lot of that personal “Italian touch”. However, be mindful that there are three things that are sacred to Italians: Food, wine and coffee. If you understand that, you will have a fantastic time in Italy. It’s good to see that this extends to ITA. I am generally disappointed with the slow return of the full J experience, but ITA had focused on this and they get that on long haul, the soft product matters. Once they get hard product sorted, they will have a very competitive J product. LH may change that…but for now…ITA is very underrated…

Back in the days you had Alitalia but also ATI on national routes. It was ok or miserable, depending on the flight, routes, days, wind...just kidding. After the Alitalia crash in 1990 (Zurich on short final), things even went worse since many people felt unsafe flying Alitalia. But now, there is a new airline, newer planes, a highly motivated crew and a nation that stands behind the new product. I wish them all the best since it is now time for Italy to be a 100% back in the sky.

Oh my God, I remember all those flights on Alitalia planes where I had to seat 5J 😂 you’re absolutely right, that’s a very unlucky seat! And I don’t know why but every time I had to sit there, I swear it seemed also that the seat was tougher than the others… I gotta say, though, that new ITA Airways A350 planes have a GREAT BUSINESS CLASS! I’ve already flown with them almost 10 flights on A350 and I honestly tell you it is one of the most comfortable business class of the industry, I have great sleeps on those seats! And I totally agree on the crew, they usually are very friendly and pleasant crew, more enjoyable that many others. Maybe it’s also the Italian culture 😂 And about the lounge I think it’s a bit too small but I totally agree on the food, next time try pasta and desserts, they are AMAZING! In a few months they are opening a new lounge in FCO and I really can’t wait to see if they also improved the interiors! Thanks for your video, it was very enjoyable! 😛

Don’t complain. I just flew 14 hours on United. Polaris seat was great but the food was frozen tv standard at best. Don’t get me started on breakfast. Appalling. I’ve had much much better food on Qantas domestic from Kalgoorlie to Perth and I am not exaggerating. ITA food looked lovely.

Great review Josh! I flew ITA and it was very nice and the crew was really nice.

Instant subscriber! Loving these.

Nice review. I love listening to the Italiano accent. Now that you have given the number one food and lounge rating to Rome, you should also rate the inflight meals and tell us which has been your best experience.

Great review Josh. Like your balanced reviews. The staff in the lounge at Rome came across very well

Excellent review! Thank you for being honest 👍

The best channel just made the first proper ITA Airways review.

Great review. And your sense of humour was in great form.

Great vid as always!

The light can be turned off, but crew must know it's a separate "zone" on the computer that they use. 5J is a crew rest seat (can tell by fact there's a curtain that can go around seat). They must select that additional zone to turn it off

Hey man! Love the aviation videos!

Another great video. Keep them coming mate, 👍

Hi Josh what do you use to book your flights, do you just go straight to the airline or do you use a search engine, thank in advance

Wow ferragamo amenity kit !!!!! That’s the nicest amenity kit I’ve seen. Idk why airlines still have curtains has a separated, it’s so freaking loud in the crew kitchen

Thank you for this honest review Josh.

Great video! Hope to try the lounge very soon.

Just love watching you wing your way around the world. Stay safe. All the best. Mick🇬🇧

Nice review as always. 💕

That seat also looks like a crew rest seat or non revenue passenger seat, with the curtain that can be pulled around the seat

Thanks!

Alitalia used to be a very mixed affair. They had great flights once upon a time in the Med region on sleek MD 80's but then began running their domestic routes with ATR's, resulting in bumpy flights, frequent delays and a few crashes. Nowadays Ryanair has a near monopoly on all domestic and short haul routes to/from Italy, so ITA won't become a player in that sector. With this hard product I guess it will be tough to keep up in the revenue making longhaul too, except on such routes like this one where the direct competition is represented by Air India.

Wonderful keep it up !!

Great video, I am sure the new A350 is a joy to ride.👍 You reminded me of my visit to Milan a few years ago, I asked for a coffee with milk omg then the great debate began, Italy loves their coffee and you need to know your stuff or expect a lesson! 🤣

Bravo Josh for becoming teetotal on board. Never worked for me on flights. Mine was dizziness. Now I don't drink at all. People think it odd but I feel better after the flight.

We flew this plane in 2016 from MXP to AUH, we had under Alitalia the best lounge experience ever and a wonderful flight with an excellent crew. Will never forget it!

Unfortunately ITA still has a lot of ex-Alitalia planes that just received a new livery but nothing new on the inside. Many new planes are coming, 24 only this year iirc, and in due time the 332s will be replaced by 339s and by more 359s

Ciao Josh! I suggest you another Italian hint! Cappuccino or caffelatte or latte macchiato should be drinked only for breakfast and never after 11 AM! Caffè macchiato is ok for every hour of the day. But NEVER drink those stuff before (or after or with) a pizza! Have a great day!

It’s always been Latte e Caffe for decades from the days of my great great grandfather..then Starbucks comes along takes an Italian concept and started changing things including dropping the word Caffe from Latte e Caffe.

Great video as usual. I traveled with ITA last year MIA to FCO and I also traveled in the A330-200 with the ITA livery. The plane was really dated inside and everything was Alitalia. The service from the crew was awful.

Was just here a week ago. The dark haired barista gave me attitude for ordering a latte after breakfast haha

Amazing vid like always

The ground staff seemed great

Did you ask to use the curtain that wraps around the seat when it is used for crew rest?

your vids are really very entertaining 🤩🤩 keep it up

Josh great reviews ! is the ITA lounge food better then Emirates?

did you get a headache after the wine ? great review as always

I do miss the previous livery ! nice video as always

Hi i have question did you ever fly with ČSA or Smartwings? If yes, how was it?

Great Video as usual. You looked so rested and relaxed. And the food,,, well, Italians and food.... Will you please review Aer Lingus soon?? Please!!!!!!

Josh, next time try Seat Guru, a very useful app to see seat quality in each flight. It will avoid to be booked on the "bad seat" in Business Class. And yes..."Latte" means milk in Italian as you mention.

As an Italian, I felt the pain when you asked for the latte!

Enjoying this as usual. Still a bit puzzled, heard you say new plans/new role so are you giving up youtube?

That is so funny when you said "whoever was last in here took a massive SHIT. Hahahahahahahaa. I have been laughing for 10 minutes.

Happy New Year Josh, Looking forward to watch more of your 2023 airlines evaluations, survey, comments and more. Enjoyed them immensely. Few days ago I flew first-class Alaska Airlines from San Francisco to Austin, TX. The sets smells.

Seat is almost as bad as LX’s exposed aisle seats…and LX’s are the most uncomfortable business seat I’ve ever flown!

“Latte” is the direct translation for “Milk” in Italian. That was prob the reason for the confusion. :)

Yes the lounge food is for us still the best we ever had!

An updated interior to their airplanes could do this airline wonders.

I had one of the best coffees as well in Italy, but was the British Airways lounge in Milan.

Same here for me: longhaul and booze doesn’t work out anymore for me

So, that curtain track on the ceiling seems to hint that it could be a crew rest seat...

Josh, I have the idea, you can take a series of videos of worst seat(s) in different business class/ first class in different airlines...

As always, great review Josh. I was not aware that ITA was the former Alitalia❤️✈️

Hard product is obviously important but people make the journey so ITA looks great to me (and of course love Italian food and wine 😂)

We should also appreciate one of the few airports (Leonardo) where for the security check we do not have to unpack anything!

Hello Josh.. great reviews.. quick question. Your seat choice is mostly to the right of aircraft.. any specific pros to share? Ty

sorry about the winej-induced headaches. you might try napoxium sodium (sp?) i find it very effective. also, i have mentioned this before, dear josh, you can do better on your food reviews. i do not think i am the only one who is interested, e.g. the cold plate. what was on it. terrific about the lounge. i gather they have a separate one for first class?? that seems wasteful to me, but then i am pretty grounded these days, in more ways than one. hugz.

You need to try the extra Sengen Aegean lounge in ATH. My favourite in terns of food (although have not tried the ITA lounges).

Hi Josh, that's one of the best lounge experiences I have ever seen.

Note to self: don’t watch Josh’s loo reviews while eating.

It would be great if you could review the plain economy class as well.

Got me with the Cafe latte!

Good to try that and point on problems. Good trip 👌 I flew AIitalia once via Rome to Buenos Aires and it was just fine. No specific memories

You've sold me on the lounge experience!!!

Can you do Air Arabia review (from Sharjah to Amman)

ITA Airways does have potential to be a good airline and I hope that does happen. Fantastic video as always. Keep it up.

Suggest keep shoes on until at altitude safe flying

We can take the amenity kit home right?

I would have said café au lait but Italians don’t like French too much. So it was appropriate a latte.

That lady that checked you in, was awesome / great company attitude, friendly and helpful., pity about ITA Airways though that's gotta suck. Great flight review as always there Josh 10/10 rating👍✈

Isn't really relevant to the passenger experience but I absolutely love the ITA livery. Very easy on the eyes

That lounge was so dark!! It appeared there was zero sun light😮

Hey Josh normally Lufthansa should purchase 40% first and than go 100% later if the Airline works. ITA should get into the LH Group.

Heres an idea. Do the loo review right after take off.. 😂😂😂

So much latte before the flight and then a smelly lou. It definitely makes sense!

Do you do any touring while your in other countries ?

No one knows better the coffee than the Greeks. Freddo espresso and freddo cappuccino

Salvatore Ferragamo amenity kit is a big plus

Italian food served in Italy tastes amazing ! I have never had bad food in Italy

Many years ago I travelled Alitalia. I asked for a meal without rice (allergy). This was translated into a Vegetarian meal, despite the fact I never asked for that and am not a veggie. This 'meal' when it arrived turned out to be 3 slim triangles of sliced cheese, and NOTHING else. Never flew them again.

please do one with the a350

Ahhh yes Latte is just milk in Italy. Be careful what you ask for lol

How are you not scared? ive seen many of your videos, and i always wonder how do you do ? im so scared of planes, flying... i hate turbulences and feel like crying the whole time, its exhausting.. so please, if anyone can give me advices or anything, i take it...

Can't argue with their livery though, one of the best (if not the best) liveries on the planet imo.

Some ITA Airways planes I think are still in the Alitalia livery still so they are basically still recovering from Alitalias fall

Best Loo Review in history, Josh - outstanding! ;-))

Love how when you entered the plane you caught the guy with no mask and phone in the hand😂

All A330s with different airlines I have flown I always found seats to be very small. I think it's a Airbus A330 problem rather than being a airline problem.