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Hello Friends,
In this video, you will understand the KANO Model with the help of Practical Examples. This KANO model relates to customer satisfaction with product characteristics. The Product characteristics are features or capabilities of the products.
This video consists of:
✅ Introduction of KANO Model
✅ Types of Product Characteristics in KANO Model
✅ Customer Satisfaction Axis
✅ Functionality Axis
✅ Performance (Desired Quality, Satisfiers)
✅ Must-be (Dissatisfier, Taken for granted)
✅ Attractive (Delighters, WOWs)
✅ Indifferent
✅ KANO Model Example
✅ The Natural Decay of Delight
✅ Learn Lean Six Sigma Most Effectively and Practically
I am sure you will like it.
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0:00 Introduction of KANO Model
0:39 Types of Product Characteristics in KANO Model
1:17 Customer Satisfaction Axis
1:39 Functionality Axis
2:20 Performance (Desired Quality, Satisfiers)
3:13 Must-be (Dissatisfier, Taken for granted)
4:03 Attractive (Delighters, WOWs)
4:47 Indifferent
5:56 KANO Model Example
6:45 The Natural Decay of Delight
7:58 Learn Lean Six Sigma Most Effectively and Practically
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Thank you for watching...🙏😊
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