Training ko tom sa TP and my account is financial. Goodluck to me! And thanks ma'am because you help me a lot❤️❤️❤️

Regarding with the store, sometimes we need to ask customers information for us to know if nearby store in their area is open or not. What if they mentioned the location and you just simply said yes it is open up until 9pm. Then the customer arrived but the store is close. For us to be more helpful to the customer atleast give the other location of the store para di na sya tumawag ulit at magtanong kung saan pa ba ang ibang store na open. It will also waste her time.

She deserved a million subscribers every second is worth watching❤😊

I love how you teach. I've been accepted to a food delivery account but I didn't give it a shot because as a newbie, I've learned from your point of view that knowledge about the call center industry is necessary. I'm happy and your videos is helping me a lot. I'm still figuring out how I can answer mock calls confidently, without the fast beating of my heart, palm sweat, tummy butterflies and stuttering. I admire your diction and your voice. Again thank you, you're one of those people I'm rooting for.

I train call centers too, but the response isn't about call flow. It's to acknowledge the customer's request/ question and allows for clarification. From a North American customer view point, when accents are heard, it is almost expected to provide some clarification or reassurance that the request was understood properly. Paraphrasing is a typically used to allow for this to happen.

I wish i came accross this site before. Her contents are important than other reels that they just want to make money but their content is not interesting at all.. it just waist your time😅

Idol, how do i overcome the panic when confronted with a question or request i simply dont know how to proceed with right away? Tyia

The problem is if you didnt follow the call flow they will get mad at you which is BS

The second scenario is so funny because I've experienced it one too many times on phone calls with a loan company. I'm only asking a general question, not anything about my account. But the agents would ask me my name, account number and all those questions, like, dude... wtf! Just answer me already. 🙄

Still on the pre-employment process yet here I am. It's just that I believe your contents are a lot helpful for my upcoming call center journey. And this will be my kind of preparation stage. Thank you for making such a knowledgeable and helpful videos.

I agree with you Candice for the most part. Sometimes the call flow can be so rigid that instead of helping the agents, it actually impedes the the representative from being more efficient in helping the customer.

Best teacher for newbies. Love it.

This is my first day of on site training and suddenly i saw your video on my Home feed. Thank you so much🥰

I will be starting my training tomorrow and your vids really help me a lot in preparing myself for the mock calls and all.

Main characters of Kwestyon: Candace and Tabitha.

Watching this before the start of my 3rd week of training tomorrow and also our nesting is approaching. Thank you for your videos it really helps me since day 1 🤗

Thank you so much, Candice! Your videos really helped me to passed my Hiring Process! I am now at Job Offer process and I'm going to start this feb 23. Wish me luck! Thank you so much!!! 😍🥰

I'm newbie in BPO industry, and I'm so greatful that I found her yt channel. it helps me a lot.

When she speak her words was so clearly and you will quickly understand of what his said👏

Thank you. You are truly an angel for us. This is a good foundation to start. Kudos to your Channel Kwestyon!🤗