It is extremely important to realize our dental teams speak with dental insurance companies all day long and if you have ever been that person, you know very well that sometimes it can get frustrating!
We get it, these types of phone calls take time, they take effort and there can be a LOT of them! Often, that person on the other end of the phone is NOT as friendly, helpful and nice as we hope they would like them to be.
Check out the following overview of the tips & take-aways discussed in this video then read on below to learn about our upcoming LIVE Dental Insurance and Patient Accounts Training Workshop AND Insurance Mastery Training Course release!
TIPS & TAKE-AWAYS:
#1 Remember that we have to deal with the dental insurance companies all day long and sometimes that can get frustrating. Not only that, it can take up a lot of time, a lot of effort and a LOT of calls!
#2 When calling the insurance companies, remember that your call could be that person's 120th call that day and they could be tired too!
#3 The person answering your call might not be trained as well as you would like them to be, dental insurance companies outsource too!
#4 If you can make these calls with a smile on your face, as the old saying goes, “you will get more bees with honey”!
#5 Sometimes we just need to take a step back to remember there is another person on the other end of the phone, who at the end of the day, is also just trying to do their job.
Interested in joining us VIRTUALLY for our Dental Insurance and Patient Accounts Workshop?
If you & your team want to:
-- Understand insurance “language”
-- Establish consistency when discussing treatment and estimates
-- Differentiate the specifics of insurance plans, coverage, and maximizing it for your practice
-- Increase claim submission efficiency and reduce denials
-- Help patients understand and answer questions regarding balance
-- Avoid the TRAP of Too Much Information (TMI)
-- Get a handle on AR and the stages of billing and collections
....Then you need to lock in your VIRTUAL TICKET package BELOW! frontofficerocks.com/event/de...
(IMPORTANT NOTICE: ANY team that purchases tickets to our April event will get early access to our brand new Front Office Rocks Insurance Mastery Course - coming soon!)
WANT TO EXPLORE OUR CURRENT COURSE TRACKS? Get started with a membership at Front Office Rocks to explore and share our growing library of dental team training videos, documents and resources with your entire dental team! frontofficerocks.com/dental-t...
Follow along with our other social media channels!
Find Laura and Front Office Rocks online via:
Instagram / frontofficerocks
Facebook / frontofficerocks
Twitter / dentalrockstars