Thanks! Exactly what was wrong, for the many questions about running the jumper best to cut a notch out out close to the front hinge of plastic cover then another to board cover. Point is eliminate any wire movement when door opens. Cosmetically easily hidden as well. Saved $800

Thank you very much for the video. The estimate to replace the door was $740 and I was able to do this with a $35 Amazon order of parts. I drilled a hole in the top of the plastic the controller was attached to at the top of the door to run the wire, and notched the plastic that covers the hinge so the wire wouldn’t be as stressed. Thank you again for posting, you have helped a lot of people!

This was posted 3 years ago and still helpful! Had the same issue and was literally about to buy a new fridge because the ice/water dispenser not working was driving me crazy but then I stumbled on this video 🙏🏼 thanks for sharing!

Thank you for making the time to share your work! The real solution for this repair solution was nearly impossible to find anywhere else.

Thank you!! I owned a design and engineering company for 15 years and can't believe LG designed the wire harness in a way that the wire fails after repeated door open/closing. But, sure enough I used the steps in the video to diagnose the same issue. I fixed it in a similar way and water and ice for all now!

This is exactly what needed to be done when ours broke. Now the wife is satisfied (temporarily) as well. I foolishly thought it didn't fix it at first for a minute... until I put the door hinge cover back on and the magnetic "door is closed" sensor engaged. Thank you kindly.

Hi, I have the exact refrigerator with the exact same problem, followed all your steps and repaired my fridge , now I have water, thank you so much for the advice ,saved me a ton of money from a repair man.thanks

Thank you so much for the info. It worked for me. I had a repair guy out and he wasn't able to fix it. Great information, and very well explain This should be a recall, as it appears to be a ongoing problem .

Thanks for the useful video. It worked for me. The only recommendations I have to improve the video are 1) more instructions on how to safely route and conceal the wire and 2) more safety tips included in the video such as when to remove power. Again thanks for posting!

THANK YOU SIR!!! Had the exact same symptoms, and your fix worked perfectly. I carefully drilled small holes in each cover and made sure to leave enough wire for door swing, then taped it down. LG = LOW GRADE in my book...😄 Where's the recall??

Thank you, I fixed my LG lfx28968st with same issue. Mine was blue wire, no continuity from hinge connection down to dispenser control board which is located on back of dispenser control panel assembly. I was able to run new wire down door to water solenoids and splice there. All working now!

Thank you so much sir I am new to appliance repair and I am learning so much from you please continue to share with novice such as myself it is truly warranted be blessed and have a great night

Guess this explains why I was getting shocked by my fridge once and a while! My pink wire was broke about 4" down in my door. Thanks for the video, it fixed my water and ice dispenser!

Thank you so much for this video, this helped me repair my refrigerator. The pink wire was broken, as soon as I replaced the wire the water and ice dispenser started functioning. Thanks again!!

Thank you for this video. This was exactly my problem and after a week of no water or ice, we finally have our refrigerator back. I ran my wire by the hinge and drilled a small hole through the top of the auger control board for a seamless look with no tug.

Thank you so much! I just fixed my fridge following your method!

Thank you for your post. Just did what you showed me on this video and voila fixed the issue! Thank you!

Super helpful video. Makes it easy to follow. I'm trying that fix toniight. Thank you.

Thank you very much. Really helpful!

Your a freaking genius worked for me and since I have gray molding up top duct tape is going to be perfect

I was having the same trouble with the same part. No one could replace the part! I had a professional come out, etc., but nothing worked. I replaced two other parts: no good. Then I watched your video, did the pink wire, did the white/red wire, and now I have ice and water again. $5 fix and about 10 minutes. Thank you very much!

Worked for an hour. Got it to keep working by adding the cut pink wires that wasn't connected to anything on both ends to the splice. Thanks for the help.

I have the same fridge with exact same issue. Did what you said and fixed. Thanks

Very helpful information, Thank you

Work for me too, thanks so much. Seems odd that everyone has the problem with the pink wire and none of the others in that bundle. Some critical design flaw. Mine started working sporadically, then only with the door partially open and the door switch magnetically closed and, finally, completely dead. Back in business. Certainly wasn't going to buy a new door for a single 16g wire. Would rather buy a new fridge from a competitor out of spite.

This fixed the problem! I didn’t see the need to remove the water and ice dispenser as it was very unlikely both micro switches had failed. It’s tricky running the wire from under each cover. I used black tape to hold the wire in place along the top of the door and use black wire as it is somewhat visible at the door hinge. I thought it was hilarious that the first step is cut the power, and he’s working with the power on.

Same prob on mine, thanks for the video!

Good job nailed it, chasing my tail for awhile.

Thanks for taking the time to create this video which solved my problem.

This fixed my issue (Thank you for the great video) but how did you end up running the new wire?

This was really helpful, great video and was able fix it in 30 min!

Thank you sir! I had this issue today and it worked

Going to try this tomorrow! Thanks for the video.

You are great help to solve my similar problem , I had issue with only water wasn't dispensing. I end up jumping white wire wire strip. LG tech want to change whole new door . estimated @ $500. Thank you for your well explained video.

Hey thanks that was really helpful I will look into that to see if I can fix my fridge

Thank you for this resolve. But I do have another question, how did you hide the wire that you spliced in to replace the broken pink wire?

yep that fixed it! sure appreciate the video.

Thanks for post. I have the same issue and was looking around KZfaq to find a solution. I have extended protection plan with home depot which is covering the repair and waiting for new door. I just thought it was ridiculous that it was determined that the whole door needed to be replaced(design flaw I guess) and refused to believe it. At least I will know what to do if it happens when my warranty expires.

Thanks for this, worked for me

Solution still works. Thanks!

My question is what you ended up doing with the new wire. Is it just running across the top of your fridge? Or is there a way to run it thru the top of the door? Thanks

Hi. Thanks for your video. My problem is that on mine only the ice is not dispensing. Any idea of how to solve it??

thanks brother working perfectly after jump the wire

Thanks very much. Had exactly the same problem. Called LG support and ran the so called SMART DIAGNOSIS, nothing helpful. After watching your video and following the instructions, problem solved!

Hi, I have LG gf5d712sl it neither dispensing water or ice both. I checked removing tubing at the back and pressing lever and it's dispensing water which tells me that water inlet valve is working. so I tried this technique but didn't work. Looks like colour coding is bit different. Any help please.

Good job 👍

Thank you sir

My LG refrigerator stopped dispensing water 1 year ago, however it continued to make ice. We have a reverse osmosis system at the kitchen sink. Now it stopped making ice. I opened up the control panel at the top of the door and got a strong electrical smell. I am thinking that board has something on it burned out. I will order a replacement board.

Thanks a lot man

Thank you.

I need help. My LG LMXS30796D have no power to the display. What can be the problem?

Thank you for your knowledge 👍.

Thank you so much for your time and effort, I have an older 2 door model, there is ice in the icemaker but when I press the lever I hear humming noise, but no ice or water are dispensing, any thoughts?

We have LG LRMDC2306S. During first month we’ve had 4 service visits for craft ice maker not working. Each service call reveals the water feed line to the ice maker is frozen solid although the freezer temp is set at +4F. We added two thermometers into the freezer that log temp and they both show 4F so temp sensor is good. Does the craft ice maker line have a heater/defrost? Latest tech wants to switch out water feed line but by this point we have zero confidence LG know how to build a fridge.

Hi, great video! So, the red wire in my bundle has 120v, but my pink wire only has about 4.5v. Does this sound correct? Also, looks like my pink wire is broken but if it is only getting 4.5v think I may have a bigger problem. Any thoughts? Thanks

Thank you for the video. I have a very interesting issue around this. My water dispenser works when the left door is open 45 degrees OR more. I do that by using a magnet to replicate a closed door by holding it up against the top switch. However, when I start moving the door to the close position and cross the 45 degree mark approx. the water stops dispensing. Any ideas or thoughts?

Excellent video.....LG repair tech said the black wire ( common ) was broke inside door. Can we apply the same fix to the black wire ? Tech said we need a new door and NONE are available.

Thank you

Great video which gave me the confidence to tear in and check continuity on the pink wire, which measured no resistance. After completing the bypass, I didn't see any differences in the function of the water or ice dispenser. Any reason to pull off the front cover to check the limit switches, which seem to be working. My other thought was to replace the circuit board powered by the end of the pink wire, any ideas where to find it?

when my water and ice would not dispense at first, i put an earth magent on top of the left door board cover. water and ice would then work when we had the door open (left one only, it still thought it was shut). kind of funny, but easy and quick fix. now, that's finally stopped working...ice still being made and water dispenses for a split second, then stops. will try this and see if it works...it's either that or a new fridge...yikes! thanks for posting the vid!!

I have a similar model, and I had a similar issue, although it probably is because I, and someone else, didn't look at the instructions. The top LED has lock and a siren icon for the Alarm/lock button on the bottom. If the lock is lit up, hold the Alarm/Lock button for about 3 seconds, a chime should play and the lock icon should go out.

Yup that is so strange that they put wire to be bent like that and route it inside the door instead of making a channel in the plastic at the top. Thanks for the fix.

Could you please share how you got the panel off? In the video it seems you already have a big gap around the edges so you took off the panel easily, how did you get the gap in the first place? Mine is so well embedded into the door and can't make a gap at all

Last night the ice panel touch buttons stop working and are no longer lit as well as the ice maker stop working too. The water dispenser has not worked for some time. Over a year. We also noticed the drawer temperature controls on the middle drawer and freezer drawer is lit but it will not allow us the adjust the temperature. It’s like it’s stuck. What are your thoughts. Pink wire?Are the 2 related issues? By the way we have the exact fridge you are showing.

How do you bury the spliced wire out of sight?

excelent thanks

Hey thank you for the video I did and water just flows nite! Before I did this repair my ice maker was doing ice but didn't dispense it, now no is not making any ice... Please reply if you would. Thanks

So, I tested pink and the red white wire for continuity and all was well. So I replaced the board thinking it was the PCB but same issue. When I press water you can hear a click from that door PCB. The other wires didn’t look like they run to the PCB - what other wires could it be?

Thanks for the video I had same problem and it’s fixed now,, but I really want to fix the pink wire i have tried but I don’t know how to get to it? Any tips how to get to the pink wire? Thanks again

Hello, hoping you can still reply to questions regarding this issue. I followed your video step by step and also found the broken cable. I bypassed it just as you showed but I still get no water no ice coming out of the dispenser. I checked voltages coming into and at the top board so I know I have 120V feeding in which I didn't before. I've also replaced the board AT the dispenser for a new one before I even tried the cable. Any thoughts ? Thanks again for a great video, Mitch

I noticed that there is also a switch on the top of the left door on a hinged panel. Could a faulty switch cause the same problem?

By far the most information I have found for this specific fridge and the litany of dispenser issues. However, the pink wire 0's out for me. The red/white wire registers 1. What is the red/white wire for? Back story is the water hasn't worked since we moved in but the ice maker would make ice and dispense. When I would press the water dispenser I could hear the valve in the door hum but nothing would come out. The previous owner says the water always worked but the ice didn't for them. Now, as of a couple weeks ago, the ice quit making ice, and the ice dispenser stopped dispensing ice. The tray keeps dumping as if it has made ice but obviously there isn't any ice to dump. While testing for continuity, I could intermittently get both the ice maker and water dispenser to attempt to dispense when the door was opened to a certain angle, but that has since stopped cooperating. That's what leads me to believe there was/is a broken wire in the door. But the pink and the red/white are the only two matching wires in the harnesses tested in the video. Also.. I have replaced the rear water inlet valve, and the front panel that includes the reservoir, filter, and valve in the door and neither replacement has made a difference. Our nearest LG authorized repair tech is about an hour away and wants $150 just for the service call because it's $75 per hour and the clock starts when they roll out of their parking lot. We just have to avoid buying houses with LG fridges! Last house had an LG fridge that the compressor went out, and this one has an LG fridge that the dispenser doesn't work!! Any help is appreciated! Being a frugal individual that has much more important things to spend his money on (daughters), folks like you sharing your knowledge on KZfaq to help others save some money, is very appreciated.

My broken wire is the thick orange wire... do you know where it goes? The orange wire is responsible for calling water to the icemaker (solenoid) but im not sure if it connects to the sub pcb.

How do wires just”BREAK” inside the bundle like that? I just bought an LG-4 door unit(not exactly like the ice/water control panel shown here)is this a design flaw inherent to this manufacturer?

After you found out the problem, and you connected the pink wire both end to have power for ice/water control board. I saw the middle pink wire sitting on top of refrigerator. How did you hide that? Thanks!

Hey there I have a question, I did this procedure to my fridge & I had no change in either function for the water dispenser or ice dispenser. My fridge lock door alarm actually started chiming as if I had the door not fully closed. Any ideas on what I should do next? Thanks again for your time & advice.

Can you drill a hole in the control board part at the end of the board where it is black rubbery looking in order to run the wire through, or is there more control board hidden under there and it will be damaged? Has anyone tried this so that you can screw the control board down fully and run the wire up? thank you

Exactly the same issue as mine one. The total fix quote is about $730 Australian Dollars.

I'm having the same problem, but it's happening intermittently. Is there any other switch that might be causing the problem? Because in my case, sometimes it works, and then all of a sudden it doesn't. When I press the switch to dispense water or ice, I do hear something engage, but no ice, no water. A few hours later, after opening and closing the door a few times. It works. It's almost like it's something tied into a switch tied with opening and closing the door... any advice?

Great video, but I’m having the exact opposite problem, mine started dispensing water and ice on its own, I had to open the door to stop it, then I locked the control panel to keep it stopped, any ideas for this problem?

I have this exact model and exact same issue. I can hear the clicking on the control board when I trigger the water or ice dispenser, but the auger motor is not running, nor is the water dispensing. So I'll have this wire sticking out the top of the fridge door?

I did the above fix and it worked great. However, over time, the water dispenser stopped working. I am getting a humming sound so I know it is getting power. Is there another wire that can be jumped to correct this likely broken other wire? Thanks in advance!

Any video how you ran the wire once you replaced it.

Hello, I have a similar problem, in my house the ice dispenser works and the ice comes out correctly and the relex is also heard on the computer that goes to the door, and when I ask for water the relex is also heard but no water comes out and it is also listen to the valve that is inside the door, the ice machine works correctly and I checked the back valve, a new one was placed and this is the same problem, how could you help me?

Pink wire did not have continuity. When I jumpered it like shown and restored the power, the front control panel appeared normal but LEDs on inside wall of the fridge were on and dim. The ice maker and water still wouldn’t work. Any ideas why the fridge would behave this way?

What would cause no voltage to lower back valve but I am getting voltage at the door fill valve. Ice disp works just no water 💧

I just unplugged mine and let rest for 30 seconds. Started to work fine after I plugged it back in.

I have a similar symptom. (Ice works water doesn’t) . I think it is because the pilot valve isn’t getting energized. I am thinking my red/white wire has this problem. Is the red/white wire in that connector supposed to be connected to the red/white wire running out of the PCB? I am measuring open at moment, but a bit scared to short it and test, because I don’t want to just energize something random before verifying that should actually be connected.

Work

Hola , el panel de control no prende ninguna luz , el despachador de agua no sirve ni el de hielo , no hay hielo en el contedor de la puerta . Con esta solucion podria arreglar mi problema ?

Would this work if I have errors code of 15 e

Exelente video solo sería más mejor que lo taducieran a español para los que no sabemos inglés

What if my fridge wont dispence water only, will this solution solve it

I’m having this exact issue but I checked the pink wire with a multimeter and it doesn’t appear to be broken. Is there another wire I should check?

Why can’t you run the new wire threw to replace the broken wire ?

I have an LG fridge with the same problem. No water no ice. This suggests to me you should rule out a clogged filter, and just replace the filter. The next point of failure, in my opinion, will be the water inlet valve since the issue is No Ice and No Water. This is a $50 part if you buy locally and less online. I tested my valve and found it to be bad. After replacing the valve, I now have water and ice. Again, if you have no water and no ice, this water inlet valve should be your first stop IMO. There are KZfaqs that shows how to remove and replace this valve.

Yo soy de México y tengo ese problema con ese refrijerador que no despacha agua ya revise válvulas tarjeta principal y la tarjeta que trae a riba dela puerta y no le en cuento el por qué no quiere despachar agua del dispensador

I bypassed the pink wire like you did but it still not working

This may be a repair if you own the fridge but it wouldn’t fly as a professional one. You wouldn’t leave a 120v wire laying on top of the fridge

Lg fridge is totally garbage. I have the same model. First compresses died due to evaporator fan not working properly. Now, no water issue. Seems a lot of issue for a less than 5 yrs fridge. My first LG and last one I will ever buy.