First video in KZfaq with complete teardown of LG oled panel. We know you are very happy today😀

The panel on my 65” and power supply just went on my unit 5 days before my warranty expired. Really appreciate seeing this video! I figured this repair would take hours! Cheers Paul.

poor guys didn't want to answer questions but this is really informative. well done

As a field engineer myself (gas) it was fascinating watching this from a different perspective. No shoe covers, no gloves, no dust sheets, tools and equipment scattered everywhere, no safety signs, no uniform, no earth strap, etc. So different to how I would work in a customers house! Surely you'd up your game if you knew you were getting filmed too?! Either ways I'm glad its sorted 👍🏻

Thankyou for sharing, I didn't realise it was so easy to replace the panel. As a new owner of a LG C1 that's reassuring. If I have any issues and the accidental damage cover or guarantee/warranty won't cover it, I could do it myself.

Nice job mate! Smart of you to video the entire procedure for all to witness, and simultaneously pose your questions to them! Your attitude about this entire ordeal is exemplary! Good luck with the new panel sir!

Amazing how quick that took to replace the panel and really good that they actually repair and reuse the faulty panel instead of just chucking it away.

Thanks Paul! This got me to check my 55” which had two dead pixels. It had got a few more so I contacted support. They initially got me to run the pixel refresh which made it much worse, killing several more pixels! They want me to do four more but I think I’ll wait on that seeing as, given the lockdown, they want me to send the TV in for 14 days without any sort of loan TV. Post c-19 they’ve said they can come and do the replacement panel at home, hopefully more professionally than the chaps here! Anyway, the point being that without this video I’d never likely have checked so thank you!

My LG Oled panel was replaced a few months ago. I must say the technicians came with their own trestle tables and did not use my floor as a workplace. Also, my thanks to LG Customer Service, who replaced my panel after 18 months because of severe burn from that bloody SKY News rolling yellow banner. It was out of guarantee, but they still replaced it as a gesture of goodwill.

“new panels are more eco friendly so there is less burn in” MIND BLOWN! What an engineer. Really knows his oled tvs.

Great that LG repaired your TV I have been in a battle from another retailer who are refusing to repair my LG E7 which suffers from screen burn in, there are OLEDs which suffer from screen burns but LG brush it under the floor. This retail promised a repair then 10 days later they said no we are not repairing. They were aware of screen burns, and the tv repair company told them that the tv had screen and the E7 has poor cooling system, hence why I had screen burns. Mirror has an article on these screen burn issue. LG are not telling the customers or the retailer about screen burn. What's the point of OLED if they are gone suffer screen burns. My case is now with the Mirror to get the retailer to replace the screen.

Just to let everyone nanowire, I had a 3 year old Samsung that also had a burn-in problem. I had a 5 year warranty through Best Buy and they gave me full credit to buy another tv. I got the LG OLED c9. Love it!!!

Thanks for this video. I had laid my Sony OLED flat while installing the brackets and then properly read the bit of paper that says don't do this. I was incredibly careful and it all works fine but I was worried having read mixed opinions on internet. Seems it is not an issue as these technicians installed the new panel horizontal. I am much less worried after seeing this. Cheers.

Great video Tech Giant! I had some burn-in a little short of 3 years (LG OLED E6P) and Best Buy sent a technician (I had purchased an extended 5 year warranty) and was told they didn't have a replacement panel in stock anymore so they sent me a Best Buy gift card for the amount I spent for the TV to buy whichever set I want! In addition, they let me keep the old OLED which is still very watchable! Definitely worth purchasing an extended warranty as long as the company you buy it from covers burn-in which Best Buy does. Good luck with your new set and thanks for always taking the time to put together these AWESOME videos! 👍 😊

4:50 give me that power supply lol...

Electric shock then he goes and kicks the board! 🤣. Thanks for the video, very interesting. 👍

I hate it when my boss watches me when I’m working, makes me feel under pressure and I usually make mistakes lol great vid though, thanks for the upload mate 👍🏼

That's what you call a UK style interrogation! A nice job by 'everyone'

Thanks so much for this video, my C8 screen was damaged and my insurance sent me another, but it had an awful buzzing noise on all dark screens even when on standby. After researching, it turns out its a common problem on lg tv's, the power board buzzes, SOOO, i watched this video and saw how easy it was to remove the PSU and so i swapped my psu from my old tv to the new one. Problem sorted lol. No more humming/buzzing on netflix menu screens and gaps between programs

I’m surprised they are placing the circuit boards on the floor. Appears no one was concerned about static discharge

Still waiting from LG to change my power supply that makes flickers on tv. Happy to see yours its ok.

Must admit. That sound effect you put in made me lol when he got zapped. Interesting video to watch.

Great content thanks mate. First observation when he was removing the old panel he was resting his hand on the centre of the panel to hold his body weight while trying to help his friend. Secondly considering we now know these panels are reconditioned/ second hand😨 is a worry because you would of invested in a new tv not a second hand one!!!. The other thing is why didn’t they remove the protective film on the back of the new reconditioning panel surly this would need to be removed because of it getting hot or even causing the tv to sweat causing moisture between the two surfaces or even cause dead pixels? Did the old panel have the film still attached?? More questions than answers . Thank god for the fire place they would of never found the screws in that carpet lol

Thanks for filming this, my panel B8 had the same dead pixel problem after nearly 2 years(may have failed sooner just might not have noticed) so it went back to currys repair for a new panel, its due back today. I took pictures as I've heard horror stories of damage upon return.

i'm surprised they mounted it without testing it first while it was still open.

Amazing and interesting to see this. When the panel is replaced it’s the entire thing one whole piece, who knew.

So much hate in the comments for two dudes successfully fixing a television set.

This was very fascinating to watch as I'm having the panel replaced on my 83 inch A90J

Great thing that the panel has been replaced! ❤️

Very good Can you tell me please where can i buying same display? Thanks

My C1 after 2 years started getting a bunch of dead pixels I counted at least 56 all over the screen. I bought extra warranty and the store repaired my set and replaced the panel. It’s been working good since then if I can get another 2 years out of the set I’ll be happy. Still kinda annoyed it failed after only 2 years but I didn’t go through LG I got the store to repair the set. They did a good job even cleaned the set for me after the repair.

That is a beautiful oled TV panel absolutely gorgeous. I haven’t bought one yet myself as my Panasonic ZT60 plasma is still going strong.. when oled was first released there was concerns around the lifespan of its screen but they have improved allot , there is some concerns that HDR could effect lifespan of the quality of the picture. , I think I’ll wait until I get a few more years out of my plasma before getting an olded when the technology is truly tested. I can’t believe there are dead pixels at this price I’d be mad. However your tv is beautiful and I would love one.

Fascinating to watch. My dad repaired TV's back in the CRT days. These new TV, just replace a few boards and you are done.

I'm amazed they did this in your home rather than in their shop.

Obviously not a low humidity day. I was like HOLY CRAP when you guys put the boards on that shag carpet. Miracle the boards didn't get static damaged.

Doing that on static carpet. Great

Excellent and really interesting video. Not seen anything like that before. Look forward to the follow up. Thanks

Great video Paul . It's never good when the replacement is worse than the original .

At 4:48 You would think the repair guy would know that those capacitors store electricity.⚡️

Awesome video. To see a tv broke down like this is so cool.

Remind me when I had to replace the power plug on beautiful Pioneer Elite Kuro pro 151. It was quite amazing inside. A Very well made tv. Thanks for the video. Nice u got a new panel. Also, amazed they didnt tell u to beat it with all the questions and filming.

Simplicity, lovely content, I hope u do more gaming episodes.. Keep up man ur the best

And that is why I discharge the capacitors before removing the power board! I learned that the hard way, LOL. I've only had it happen a couple of times, and that was enough. If its a big capacitor, it can really hurt. At least these are not CRTs, which could actually kill you. Another thing I always do is to check the TV out before putting it back together. I have a USB stick as well as a HDMI adapter that allows me to plug in an old phone. I go through a few test videos I downloaded, and usually some of the pure color test videos like you have used. Nothing sucks more than to put together the TV and hang it up only to find the new part has its own defect. And if you had some real banding problems, or something else, I could have contacted LG tech support from there to see what they might do. Though they might not do anything unless the banding was extreme. LG has an app with a streaming feature, and if they cannot see the issue in the stream, they will not approve it. I have never received a bad replacement OLED, but I have received several defective LED panels. Or in some cases, the LED had a crack in it that wasn't visible before giving it power. Those were all Samsung, because Samsung uses the absolute cheapest shipping company they can find to ship their panels. Interestingly enough, I have only seen this dead pixel issue a few times in OLED. Maybe its just my area. Recently I saw the opposite, a bright white pixel, rather than a dead one. Most of my OLEDs have been for lines, no picture, or the burn in. That isn't to say I see a lot of burn in, its not a big problem. I would say a solid 80-90% of all burn in I have seen are from watching news channels. I have seen a few game HUDs, and a couple times where the burn in had no real apparent cause. The most common issues are not even the panel, like dead HDMIs or wifi or power supply, and that goes for all TVs, really. And to counter the burn in crowd, LED TVs have their own issues exclusive to LED, which the guys here kind of hinted at when they said everything breaks. LEDs have, well, LEDs, and LED backlights fail all the time. It used to be just an occasional issue, but then a few years ago I started seeing it constantly. I really do think that the TV companies have gone too cheap on their LEDs, and that is why it has spiked. That includes even high end LEDs. It is like they are racing to the bottom. While LG makes a decent OLED, their LED TVs are getting pretty subpar. I'm not too thrilled with Samsung these days, either, honestly I'm not thrilled with anybody, they are all doing something. Plus the newer TVs are constantly touting how bright they are, when that brightness may come at the cost of the LED life span. Like any light bulb you might buy, if you turn the brightness up all day, it will shorten its life. Higher Voltage produces more heat, which slowly breaks the diode down until it cracks. If you look at really bright LED light bulbs, they have heat sinks on them for this reason. You will also see many LED light bulbs packaging say not to use them inside enclosed light fixtures, that is also because of this. Think a moment...a TV panel is pretty enclosed, isn't it?

Always make sure large caps or cap banks are discharged. Safest way is with a properly sized resistor (aka bleed resistor), but it's not uncommon to do it with a 0 ohm resistor (ie. a wire, screwdriver, etc)....if you don't know what you're doing, best to leave this to a pro.

...did the guy on the right just break off a screw at 11:20?

Love how they just do it right there on that carpet.

Great video, really useful. Quick question, I can see the back is screw less across the top is there a specific technique/order to snapping it off? Do I need a special tool to do this or will a small flat head screwdriver or similar do the trick to wedge it open?

Tomorrow I get a panel replacement for my '77 G2 I purchased on release. It has a bunch of sub pixel/ dead pixel problems. The process took more then a week because I missed their calls. You fill in the form, then they want you to send pictures and before you know it you get a call from a technician. I will definitely stick with LG. Btw did the technician check the service menu log?

It is interesting how burn in is not so common. It is good to hear from professionals who are out on the field dealing with multiple panels and finding that dead pixels are more common. I am so happy because oled tech is really quite amazing and the only draw back I have found is brightness and color saturation compared to q leds. I still prefer the contrast and detail of oled and the colors still impress. It is my forest lg panel and I am very happy!

10 months old on my 65B8.Hope I don't have to call for service. Interesting video.Thanks!

Great video! and good questions too! I was surprised to hear that burn in doesn't seem to be a big issue at all.

Could you tell me the cost of the replacement and the total charges ot costed you

Wow Paul that was good! Not sure what I expected but was a bit Laurel and Hardy! I can't believe its cheaper to send 2 guys round your house to do all of this rather than just send you a new unit.

2:12 All the effort of QLED owners going around KZfaq comment sections and spreading the burn in myth just got destroyed there 😂 good job Paul

Does each model has its own compatible replacement OLED panel? I have 10days old LG C1, and I noticed a dead pixel.on screen on Day 1 and have been fighting with company to replace the Unit as its brand new defective product. But the Service manager is saying that they might not approve to replace the whole unit but could replace the panel. But he said he is trying to get whole unit replaced as its brand new product and the issue exists since day 1. In worst case, if they only agree to replace panel, any idea what I should be watching out for? Like if that panel is actually a C1 model one or an old models one. Stuff like that which you could figure out from serial number on the back of the panel. Your insights into this are much appreciated. Thanks

I’m having my 65cx oled screen replaced on Tuesday was hoping rs would right it off but no had my eyes on a c2 agh well roll on Tuesday

I’ve had my LG C9 since early December and I had to have my panel replaced in early Jan. 2020 because a white vertical band appeared on the left side of the screen. I’ve since placed another service call because now I have a single pixel that is always red, the replacement was going to be done but because of everything happening it’s been postponed. So am I satisfied with my LG OLED... not really, it’s a bit disappointing when you consider how much we pay for these OLEDs, luckily I got the extended warranty on it so I covered for an additional 4 years after the LG 1 year warranty.

My Philips 55" TV developed a very bright spot just before warranty expired. After emailing them a pic they sent out a single engineer with a new panel. As soon as he arrived, the stated that a panel swap used to be done in the workshop and that it was possible that he could make the situation worse. After a lot of moaning, banging and groaning he popped his head round the door and said "told you I could end up make it worse". Apparently he had managed to get the old panel out with brute force and then cracked the new one trying to get it in. Upshot was after a wasted 2 hours and a ruined new panel, he ended up taking it away for a workshop repair. About a month later it was returned and pleased to say it is now good as new again. Moral must be, that major repairs should always be under workshop conditions. The whole repair episode must have cost more than a new TV would have done.

At the precise moment when I might learn how to remove the bloody rear panel at 1:32, the camera pans away to a bloody useless cardboard box and we never learn how to disassemble the rear panel. Absolutely frustrating.

hey boss, what's the name of the small metal part within the TV - where you screw the screw to mount the TV.... two of mine broken....

Got C1, a dead pixel, LG changed the panel at home but got 6 dead pixels with new panel. Send it back and still couldnt decide to go with LG Oled or not...

My LG oled 55 B6V i had since 2014-15 always connected to a tower pc.It is on 16 houers a day.Have calibrated it and turned the olde lamp setting down to 60-65 exsept in isf mode witch are as factory or updating of software have changed.Have slight burn in on red.What i havce found is they do very well if you dont run them as pedal to the floor all the time.Worce is led/lcd tv.s where leds burn out and have to be changed after a relative short time.Have no problem with dead pixels.Importent to place the tv so it have to compete against sun light or indoor light.

Thanks for this, very interesting and much less to it than I would have expected. Perhaps when they say the panels are sent back to LG for repair, they send out repaired panels as replacements? I can't imagine LG is sending the best panels they have for warranty repairs.

My tv have exactly at the same place as ur tvs dead piksel and after I watched this video I did send pictures to LG and today I got a Mail that they gonna change the panel! My question is about replacement OLED panels are they same as original? Thank you 😊 and please recommend everyone to buy extra warranty

LG warranty policy is spot on, they replaced my LG C1 screen after 3 years of having it with 10k hours on it. They said from the factory they didn't put a extra sheet over the processor behind the screen which causes a burn-in, in the center of the screen and all around the bottom.

I’m surprised they are not wearing ESD grounding wrist bands . Great video thanks fascinating.

The back being a different color that the stand will drive me crazy and all of the missing screws in the carpet. But i'm just nit picky. The back of my B8 shows to the room so it would matter to me having a silver back vs the dark gun metal black.

Hi Paul I enjoy following your uploads, sorry to see you had to have the panel replaced due to dead Pixels, me myself have been quite unlucky with dead pixels too, a sony w755c, a Sony AF9, and now the new replaced Sony AG9(damn me)also haS dead pixels, this one though, is only one obvious, in the top left corner I, and hard to spot even from close distance, and since Sony allow up to 4 dead pixels, I am accepting it, the panel is very decent, so I wouldn't want to go through another panel lottery anyway. It seems most screens have dead pixels and we just have to accept it, to a certain degree. Looking forward to your next video, best regards from Denmark 🤙

Am getting my LG C1 55 is getting a screen replacement hope it’s this fast.

They should know not to do it on a carpet and know that there's still some electricity stored, even though it's not plugged in. Also, don't wack a PCB with a screwdriver (or anything for that matter)..

Well done . Good questions too . I've got to try this 101 question thing on my mechanic . :)

Hey Paul great post. Just a reminder, don't forget that protectve film on the back.

Nice that it saved all your settings, thanks for vid.

Very interesting video. Now i could see a copy of my tv inside in this video

Looks like a C7 panel as a replacement to me, I got a C7 myself and it's back is silver/grey too. Only my cover is white and a C8/C9 is dark grey

Thank you for this. Great stuff. Fantastic how modular TVs are now, and these techs did a great quick job. Interesting the power board retained a few volts and zapped the guy.

That seemed to go well...ouch, looking forward to the follow up.

Thanks for your video. My LG OLED CX 55" after 2 years It just start to freeze image for few seconds and after that the panel goes, withe, blue or green sometime and it shut down an I cannot turn on from my remote control, I must unplug power outlet and replug an it works for for a while. I have luck that I have an extended guarantee from the seller and just today, I wrapped the TV and tomorrow will be shiped to repair, I hope. Thanks!

just had my panel replaced on my lg b7 65 inch I had burn in pretty bad no gaming just logo like tlc you tube logo still don't understand how it happened mind u never used the pixel refresh until a year later had the tv like 2 years but good vedio.

That static shock though! It's lucky it never shorted out the power supply board..I bet he breathed a sigh of relief when it turned on ok.

Couple of years back I had a 55 Samsung tv that cost around £3000 forgot what it was called and I had to have people out to change the screen because I had loads of little dead black flies inside the screen. And the screen was made up of loads of thiner panels it was nerve racking watching them do it LOL. This reminded me of that 😂

Guess those "2 or 3 panels a week" they've been changing all still have the protective film still on the back...

My power board went on my 77" TV, it's a major headache to lay it down safely and remove the back panel, I'm considering leaving the panel cover off in case the power board goes again

I sincerely respect the company LG

My LG C2 (13/14 months old) developed dead pixels in the top right corner (cluster of 10-15) and my panel is being replaced tmw. LG just asked for proof & okayed it straight away no questions.

Yep, always discharge capacitor before you touch it's.

Hi top vid any chance you can post a link to where you get the replacement? Dropped it on one corner during house move have a replacement but would like to get the old one working again 🙏🙏

At the end of the day there is not a lot of people that know about the dangers of working on equipment like this, I would have expected the guy in the video that got a shock from the psu board, to have known what a charged capacitor is at least.

Interesting video, looking forward,to seeing the not so good new panel,he had a bit of a shock,⚡⚡😄👍

Hey Paul. I will have panel replacement done on my 48" C1 because it have green stuck pixel in the middle (and dead black also). Do I need to restore tv to factory settings or something? Do settings and everything work correctly after panel replacement ? For example,. if I have warm50, will it be 0 or warm50 after new panel installation ? Also, any idea how do I check if the new panel is new and c1 or cx panel ?

I wouldn’t of excepted the grey back as a replacement ☹️

I wish LG UK did that when I contacted them about screen burn on my 65 inch. They just basically told me to get lost. Richer Sounds warranty does not cover screen burn on OLED TVs. Buyer beware. Had to get Barclaycard involved who refunded me, but it took 6 months to sort out all the mess. I contacted LG customer service multiple times and they just fobbed me off each time asking me to contact the company I purchased the TV from.

Yes des is nice to see thanks for your channel but I have a problem with my 55inch hisense curved red vertical line on the screen I don't know to go about it & what to do-please I need your advice

I just had my lg c1 65 panel replaced because of horizon black lines….was confused when the box said LCD and not oled, but this quiets my concerns lol…though they only sent 1 tech to fix! I had to help him myself which I wasn’t a huge fan of

My thought were... I wouldn't want these two nice guys working on my TV. After I saw one of them get shocked and drop the power board on the floor My eyes popped out of my face! I only watched the rest of the video to see if the TV would work! Very non professional But interesting to watch!

wow i enjoyed watching this , very informative video ! Thank you. Pat K.

Wow great video they ordered my panel and board today for repacement.

You have hit the spot with this video .Viva oleeeeed !

Jestem z Polski i mój b8 65 cali po trzech miesiącach tez miał wymieniany panel a za da miesiące płytę główna pozdrawiam

Hey man, great video ! Just want to say, I live in Japan, I got a B9 two months ago, and already got some burn in. It could only be seen on grey images, but it still bothered me no end. I asked for a repair from LG Japan without any hope, but they made this same replacement that you had ! Seems like ‘burn in’ can be sorted with a replacement, here in Japan at least :) Hopefully they do the same in my good old ‘Engerland’ :)