MAJOR FAST-FIT GARAGE DID A £900 SCAM ON MY CUSTOMER; CAR IN BITS!!!

Рет қаралды 91,724

Күн бұрын

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Is this what they call summer- sorry I forgot what it felt like!
Here we have a 2009/2010 Urban Cruiser in for a non-start fault. The customer states that he broke down after driving a few miles.
Got towed to a major garage by the AA/RAC only to be told that he needs a new crankshafti (obviously incorrectly diagnosed). To find out more, keep watching the video and let’s keep on improving!
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Пікірлер: 487

@johnnyboy500 11 күн бұрын

Brother’s and sisters stay away from In n Out as much as possible 🏃‍♂️🏃‍♂️🏃‍♂️learnt my lesson after that 💯

@themarvelousvlog 11 күн бұрын

The owner ^

@ravd883 11 күн бұрын

Absolutely horrendous!! You should honestly sue them. Glad you found the right boys to do the job right. What happened to honesty, and integrity? All we want is to be treated right, and the job done for a fair price.

@deepsouthsounds 11 күн бұрын

sue the scumbags

@dukeofdevon5608 11 күн бұрын

Is that you Jeffery??

@inp1509 11 күн бұрын

Well said 👍

@colintx800 10 күн бұрын

The customer should report the garage to trading standards and use this video as evidence, Absolutely disgusting! Well done fellas 👍

@tx41979 11 күн бұрын

Cowboy garage customer should go back demand money back and report scamming garage

@themarvelousvlog 11 күн бұрын

He did get his money back 😏

@jangoooo 11 күн бұрын

@@themarvelousvlog That's good to hear, thank the lord for people like yourselfs, Honest and hard working. Respect

@mightywatcher5894 11 күн бұрын

@@themarvelousvlog did he contact bank for chargeback most do this if they paid with card

@marcmorris-kb9ry 11 күн бұрын

One Renault's I've seen burnt connections in the multiplug ...not the actual pump...

@marklittler784 10 күн бұрын

Seems like fraud

@gasmonkey932 9 күн бұрын

a brand new second hand pump ? best quote of the week 🤣🤣

@1881Gordon 8 күн бұрын

I know, right... Had me in stitches too

@deandeany911 9 күн бұрын

You guys are very very rare in the mechanics world. Knowledgeable. Honest. And fair. I wished I lived near you. Great job guys. 👏

@themarvelousvlog 9 күн бұрын

Thank you!

@mrbigvanlife7130 11 күн бұрын

This is a slam-dunk for a full refund. If the garage refuse then go to trading standards. Crooks! And the icing on the cake they left the seat as a dangerous MOT fail.

@themarvelousvlog 11 күн бұрын

The seat is the worst part! We tried what we can but no go :(

@bordersw1239 11 күн бұрын

Took my wife’s Aygo to a local garage that ‘ fits things quickly’😉. Major rattle in the exhaust, got quoted entire new exhaust and cat, minimum of £950. Took it home, did some reading, changed back box myself for £60 in 20 minutes. That’s 2 years and 2 MOT’s ago, been fine ever since.

@themarvelousvlog 11 күн бұрын

Very nice!

@SaltimusMaximus 9 күн бұрын

an elderly friend took her car to a garage that fits things quickly a couple of years ago, she wanted her front brakes checking as the mot was due soon. She came out with a quote for nearly £600. I looked at the quote, they said she needed pads, discs, calipers and a fluid change, utterly ridiculous. A recommended mobile mechanic came out and fitted some new pads for about £80, car went through mot. I was incensed that a major national company would try and defraud an elderly widow.

@mikey_bb 7 күн бұрын

My ex had her C4 Cactus fail an MOT on emissions & the garage quoted £1100 for supply & fit DPF. They didn't provide the 1st fail emissions test results, but told her to have it serviced by them & give it a good run (despite the fact she did above average mileage & used high speed dual carriageways daily). It failed a 2nd time & after arguing they eventually provided a printout of the emissions test & they did the wrong type for a diesel 🤦🏾‍♂️ Best part was, a brand new DPF from Citroen was £550 & they quoted 1hr to change, so a sub-£1k job. Every other garage I spoke to said 1) it wouldn't need a DPF given it's age/mileage & 2) that it was a Citroen only part but easy to replace due to easy access in the engine bay. When I took it back the 3rd time, having done nothing to it, it miraculously passed when I stood & watched them emissions test it. In short, sadly, most garages are dodgy 🤷🏽‍♂️

@cabottaxi 11 күн бұрын

What a disgrace . Difficult as a car owner to trust anyone to do a job correctly.

@andythomas7931 10 күн бұрын

Disgusting scammers giving you hard working guys a bad name. They deserve to go to jail.

@Mistermadman69 10 күн бұрын

£900 for a fuel pump replacement is a madness, glad the owner got his money back - Name and shame which In n Out Garage this was 100%

@trekshogun 11 күн бұрын

Surely the customer go back to the garage and prove they havent done the work theyd been invoiced for ! Disgraceful 🤬 well done guys 👍

@Dalbayob69 9 күн бұрын

Things like this absolutely boils my pi$$. I learned my lessons 20y ago after losing an engine after a dodgy timing belt change-garge only put new belt on and left old tensioner on that seized few days later. After that it was Haynes manuals and friends advice, later KZfaq and I’ve been working on my cars ever since. Garages like that should be named and reported for fraud. Also nice to see younger generation using oscillograph, keep up the good work.

@user-jy8mo5fi5q 11 күн бұрын

Some of these multi chain repair shops seem to employ people who do not really know what they are doing and are pressured into sell, sell, sell not always to the benefit of the customer

@FFM0594 8 күн бұрын

Not always? How about never?

@user-jg6vw3em9f 11 күн бұрын

Dreadful and deceitful service. The owner must expose the garage that delivered the shoddy work.

@nostromo332 11 күн бұрын

Best to take advice and take the garage to court for misleading the customer and damaging his property. They will more than likely settle out of court as bad publicity would cost them £1000,s more

@TR4zest 7 күн бұрын

Misleading? Charging for work not performed is fraud.

@1881Gordon 8 күн бұрын

So.. 3 take homes for me.. 1)That Garage should be named and shamed. They lied, cheated, caused damage, and still couldn't do the job right.. 2) I suspect that the owner might not be servicing that car as regularly as they should be. 3) This is great channel. Really decent, enjoyable content. Great work.. Subscribed!

@dalesideroadclassiccarwork9038 11 күн бұрын

If you sprayed brake cleaner down the inlet in the first place and it started, that would have saved you all that time hooking it up to the diag comp and checking the crank and cam sensors. Then you would know it was fuel delivery problem.

@themarvelousvlog 11 күн бұрын

We just based it on the premise that they actually have solved the fuelling issue so we didn’t bother to start with it 😅 but yeah you’re right

@italpeel 11 күн бұрын

Had to get an exhaust fitted urgently about four or five years ago. Ended up going to Quack Fit. They gave me the old spiel, "Complete exhaust and catalytic converter needs changing mate". Cost me 500 sovs. Immediately after having it fitted, whenever i went over a speed bump it sounded like the exhaust backbox was rubbing against the chassis,making a horrible noise . I took it back and told them . They put it up on the ramp and said they couldn't see anything wrong 🙄. I put up with the noise for a couple of years until it needed replacing again. This time i took it to a different garage and when they removed the old exhaust they told me the previous garage had put the wrong one on.

@procta2343 11 күн бұрын

belter one for you, my mates mam, had a F reg mini, that the exhaust rubber failed on. The recovery didn't have one spare at the time, so he said Kwik fit is only up the road. So they recovered the car there. Kwik fit wanted to charge her for to replace the Cat. She went back to the recovery bloke, who waited with her, and told him, He said hang on! Its only needs a new rubber that's! and it doesn't have a Cat on it at all, due to the age of it. He said i tell you what lads, how about you take it back off there, and we will take it else where. They found another garage, and they charged her something daft like a £ 10 and did changed all the rubbers on the exhaust, She did tell them about kwikfit. The garage lads said they are well known for it sadly, and for charging customers and not doing services. Which i have read a few times on the car forums, and they have caught Kwik Fit out many times. Even a watch dog caught 10 stores out of kwik fits, put 10 cars in for service, and other bit and not one was touched.

@wagmiorngmi 11 күн бұрын

obviously don't name and shame them yourself in the video as you'd be opening yourself up to a potential whole world of legal pain, libel etc, but get the customer to leave them a bad review on their google maps business pin and include photos of the damage they did to his seat and mountings, also the pics of the clearly-not-new fuel pump. At least then if other customers can see the evidence on the reviews they can make their own mind up before potentially experiencing the same fradulent practices.

@Yourtruthmightnotbemine 10 күн бұрын

Proper mechaniques! Well done guys your systematic analysis and then subsequent investigation into the problem shows you know your game. I would take the fast fit garage to court and show this video as evidence and Sue the arse off the bastards.

@themarvelousvlog 10 күн бұрын

I couldn’t believe that the car was in that state, absolutely disgusting in my opinion

@scippio3 11 күн бұрын

like the old advert on tv said ,you cant get shitter than a qwik fit fitter

@JAMESLOONEY-kd1nu 11 күн бұрын

They are fitters which means they fit new parts .Mechanics will repair existing problems. Last thing they want to do is just fit a new part.A good Mechanic will even give you the old part.

@mysteryman5826 11 күн бұрын

ohhh you really can get worse believe me I have experienced that fact

@Ditcha1 9 күн бұрын

I thought Qfit went bust

@AI-Records24 11 күн бұрын

Nice job again lads, seems someone has been stealing and selling the parts from that quick fit place. The day I take my car to one of them is the day pigs fly.

@bobbrooks266 11 күн бұрын

Brilliant job guys.

@iandickinson342 3 күн бұрын

Good to see your honesty and fairness with customers. Hope your business goes well.

@jamesbyrne9699 11 күн бұрын

Always enjoy watching your videos. Little tip, Always back probe when checking for voltage because you need to kerp the circuit loaded. If you have to unplug the connector you need to use a test light because it keeps the circuit loaded

@Henry.Riccato-Smith 6 күн бұрын

Diagnosis videos like this are amazing. Thanks for posting.

@ciaranoneill253 11 күн бұрын

Good lads.... Honest hard working experts..... Keep on fixing fellas

@brendanstorey7005 11 күн бұрын

Great work MECHANICS💯

@nicnak4475 6 күн бұрын

Well done guys, great job as always 👍

@Danmac77 7 күн бұрын

Just wish there were more people with yourself!! Keep the good work up mate!!👍🏻

@johnofypres 8 күн бұрын

Good work guys. Proper honest skilled mechanics.

@daihatsudave6332 11 күн бұрын

Great video !! Great you showing people that there are good mechs like us out there as well as bad . Just shame that you cant shame them because people have a right to know . Top vid guys !!

@tonydee9850 11 күн бұрын

excellent work lads.

@sagecouncil 7 күн бұрын

Well done again lads.. Again, just simple and logical fault finding. Mechanique!! Keep doing what you do so well!

@harmonsalmon7739 10 күн бұрын

Love what you guys just did, fantistic work and thanks for taking us through the process.

@themarvelousvlog 10 күн бұрын

No problem at all. Thank you for watching our content 😁

@mistermikeanson 10 күн бұрын

I like your systematic fault-finding. It's how it should be done!! 😀

@TimmysFavs 11 күн бұрын

Great job lads! 👍

@tobyprior3198 11 күн бұрын

Great job and good to hear that he got his money back. Whats the situation with the rear seats thlough is that something you fixed for them or are going to?

@MrJordanFairgrieve 11 күн бұрын

love this channel since finding it. great workmanship and diagnostics. Lemme know when your in nottingham to fix my shed haha

@themarvelousvlog 11 күн бұрын

Thanks! Will do!

@user-dt2up9wo4u 11 күн бұрын

That’s why people don’t trust Garages you’re best doing it yourself if you’ve got the skills .. I’ve got a LandRover discovery I was quoted £600 to replace my timing belt .. I just paid for the parts and did it my self easy job after I watched a video on KZfaq.. I also replaced the fan belt and tensioner pulley easy I was quoted £180 for that to be done so I’ve saved myself some cash plus I’ve learned something new

@maxnavsa4470 11 күн бұрын

Love you channel and videos , keep it up.

@themarvelousvlog 11 күн бұрын

Thank you’

@simondarrie666 11 күн бұрын

You should be naming croocked garages , will save the next one going in and getting shafted

@gravemind6536 11 күн бұрын

He would get sued for deformation, sadly this is the kind of world we live in.

@themarvelousvlog 11 күн бұрын

Thing is, not all of their garages are the same so I’ll only be speaking for one. Them being a chain will be seen as a (defamation?). Not really wanna be involved with that now that I’ve got ‘social influence’

@simondarrie666 11 күн бұрын

@@themarvelousvlog true mate , a hassle you can do without, have a good weekend 👍

@sleepysamk1400 11 күн бұрын

Don’t name and shame. You will get sued brah

@RollingRoadEFI 11 күн бұрын

@@gravemind6536 Deformation lol

@richardfoster6494 11 күн бұрын

Hope the customer is taking them to court.

@762223100 20 сағат бұрын

Very informative, outstanding

@robk9521 10 күн бұрын

*Soon as you first trued to start it you could tell it was a fuel issue . Good fix*

@pda49184 11 күн бұрын

Great work Guy's.. I guess the customer will stick to you in future.. Hope he gets a refund of at least the price of the none replaced fuel pump.

@colinfort8725 8 күн бұрын

Yeah they shouldn’t be allowed to get away with that !! Top work guys.

@m1pete 5 күн бұрын

Great job guys, one thing that I would have done before changing the pump would have been to do a voltage drop test on the main 12v pump feed wire, because of the age of the car, the cable could be corroding inside the installation.

@user-qz3wv7tq6v 9 күн бұрын

Wow!!! They got a brand new, second hand pump!!!

@themarvelousvlog 9 күн бұрын

Who doesn’t like a brand new second-hand part? 😂

@dorsetguerrillagrower 11 күн бұрын

Yes bro much love from Dorset

@PhreddCrintt 11 күн бұрын

Well done lads. I'm long retired from the garage business so I was with you both all the way here. Great job. Where (in VERY!) general terms are you based???

@matthewroberts1828 11 күн бұрын

These two Guys are proper mechanics. Good luck to them❤

@themarvelousvlog 11 күн бұрын

Thank you!

@air_cooled_andy 11 күн бұрын

Great vids mate. Really recommend getting yourself a little pop up gazebo, was a game changer when I was a mobile mechanic. Just be careful on a windy day 😆

@themarvelousvlog 11 күн бұрын

Mate 😂 It was 2022, a very windy day some time that year; me and my brother was servicing a 2019 jag and started pouring golf balls, so we set up the gazebo with the weights on. Next thing you know, this gazebo took off and scratched the car that we’re servicing. £200 profit for that job minus £350 for the damage 😂😂😂🤦🏽‍♂️

@chrisa6279 11 күн бұрын

Owner should go back to the garage and ask them for a copy of the supply invoice for the pump parts they fitted, if one is available he should call the supplier and see if it has been returned to them. Though you have provided sufficient evidence that nothing in the fuel pump unit has been replaced and then take them to small claims court. Clearly complain to the Head Office or CEO of the business first.

@themarvelousvlog 11 күн бұрын

He’s already got his money back- thankfully!

@no1froggy 10 күн бұрын

I had a similar one to this a few years ago, A ford focus that would not start at times & pointed out to the girl I know that it was the tank pump failing,(common fault) after lifting the rear seat & giving the top of the pump a love tap!. As she wasn't local to me she went to some local mobile mechanic, Went to see her a few weeks later & the car was still not running despite of a pump being fitted, So I took up the rear seat to have a look & found a horror show, the floor pan had been totally butchered & bent to buggery probably with a blunt chisel & hammer, & then noticed that the idiot had fitted the fuel pipes wrong even though the connectors are colour coded!, So swapped the pipes over & away it went, Then made up a rather crude plate to cover the butchered hole & screwed it down, I don't think she will be calling on his services again!.

@Robert-ts2ef 7 күн бұрын

I wish you guys lived near me in Chesterfield and because you are so honest, you would make a fortune from satisfied customers.

@ritchieschofield1185 11 күн бұрын

Top lads well done. Another great video. Working in all weather's you guys are machines!!

@themarvelousvlog 10 күн бұрын

Stretch the bones whilst we can 💪🏽

@whoguy4231 11 күн бұрын

Job well done ... Getting a genuine toyota used assembly is the best way to go. Cant trust counterfit pumps online.

@malcelwell7209 7 күн бұрын

Nice job lads 👌💪

@vidvidbiker 8 күн бұрын

Just found your channel and enjoying your content. Out of curiosity how much did your repair cost the customer?

@barneykennett9282 11 күн бұрын

Excellent work...👍.

@themarvelousvlog 11 күн бұрын

Thank you!

@konradc12 11 күн бұрын

Well done. Back in 2010, I was asked by a work colleague if I could fix his car, a 2004 Land Rover Freelander. The fault was the fuel pump and I replaced it. The car started immediately. I am not a qualified mechanic!

@jameshenderson5385 9 күн бұрын

You are a good and honest mechanic which is very rare these days. God bless you! Wish you were in the Winchester area!

@themarvelousvlog 9 күн бұрын

Thank you! We do cover Winchester but call-out fee will be extortionate

@Richard-gk3kq 11 күн бұрын

Well done guys. Hope the customer gets a partial refund.

@cliveroulstone9366 11 күн бұрын

Good job lads

@ronaldhilario1574 11 күн бұрын

Keep it up the good work brothers gbu both

@ynwa2402 2 күн бұрын

You could test the circuit if fuel coming to injectors by removing the main pipe to it if it's safe to do so before removing the pump

@SNORKYMEDIA 11 күн бұрын

Fraud pure and simple, report to the police

@RumpleXstillXskin 11 күн бұрын

Maybe he could take them to small claims court

@grahamcole4240 11 күн бұрын

Well done lads.

@oldgeezer3269 11 күн бұрын

Good diagnostics lads Another happy customer Cool job me geezers 👍

@themarvelousvlog 11 күн бұрын

Cheers Tom!

@oldgeezer3269 11 күн бұрын

@@themarvelousvlog your very welcome ❤️ your channel you make it fun as well as informative I’m not Tom but I’m happy me Geezer 😀

@YoutubeHero666 11 күн бұрын

Am sure your customer is very happy with you and will recommend you to everyone now. Its just a shame these garages do this and people trust these big garage chains when in reality the smaller companies often do a way better job .

@Exoamylase 11 күн бұрын

Good job!

@aedwards4496 9 күн бұрын

You guys are so passionate about your job, always taking on a challenge and making entertaining videos. Ever getting a "brand new, second hand part" hahaha

@themarvelousvlog 9 күн бұрын

We do what we do because we love it. It doesn’t feel like work to us

@Richard-Tanya 11 күн бұрын

Hey guys nice fix, just for your own information, the fuel pump would never build pressure properly, if you look at frame 10:47 you can clearly see the fuel pump o ring has been assembled incorrectly, white sleeve goes on before the oring to stop the oring rolling down the pump and not sealing properly, probably could have cleaned this and put a new filter in and got this car running if the fuel pump tested ok :)

@themarvelousvlog 11 күн бұрын

The pump module was benched off camera and it was unfortunately weak 😅

@thetruth7633 2 күн бұрын

Fuel pumps and injectors fail because people drive short trips, have constant almost empty tanks

@asifmohammed219 6 күн бұрын

Well done boys, great to see honest guys doing a proper job🎉 shame on the garage that charged £900 !!!! Scumbags😮

@Ppp-kk6hw 11 күн бұрын

Well done boys and keep up your honesty 👏 big up from Scotland i salute 🫡 you

@themarvelousvlog 11 күн бұрын

Thank you!

@TheHunsAreDugShite 10 күн бұрын

Scotland here also... class channel plus VERY honest knowledgeable guys! 👈

@InKloppWeTrust97 11 күн бұрын

Engine needs Spark and fuel, when you turn ignition on you hear a buzz from fuel pump to pressurise the fuel tank for a few seconds. Crankshaft sensor is crucial for timing with camshaft!!!!

@proluxelectronics7419 11 күн бұрын

You fitted a brand-new second hand pump, Cool

@daz1uk 7 күн бұрын

I got a free MOT with a major fast-fit garage through my insurance. During the MOT they literally cut one of my brake lines, failed the MOT, and tried to book me in for the repair. We know they cut the brake lines because my mechanic, literally the weekend before, had checked all the brakes after replacing the pads. I wouldn't touch them with yours.

@tonyhilliam2407 11 күн бұрын

I find your videos very interesting and informative, even though I have over 40 years in the trade myself. When I first started out in my career, the vehicles were so much more simpler and straightforward. The vehicles that you work on are so restrictive in terms of access and have a multitude of sensors etc. I noticed that you also complain of a sore back and I’m afraid it goes with the job, all you can do is protect it as much as possible. You have become a very experienced technician and have great diagnostic skills, which I think is one of the most important aspects of the job. Keep up the good work dude and I look forward to seeing more of your next videos 👍

@themarvelousvlog 10 күн бұрын

Thank you very much mate. Huge compliment that! I think I’m gunna start wearing belt soon, just to protect my back- I know it will catch up on me if I don’t

@tonyhilliam2407 10 күн бұрын

You’re very welcome dude👍 Like you, I did a lot of bodybuilding back in the day and I remember doing ‘stiff legged dead lifts’ on reflection it might not have been the best exercise to include in my legs and thigh routine?? I think if you keep your core back muscles strong, it may well help you over the long term, and like you said a good quality belt would be beneficial. I served for 30 years in the military and 10 years with the fire service, so I don’t just dish out compliments unless you’re on top of your game. One of the biggest ball aches for us mechanics was a clutch change on the old Land Rovers, all the seats in the front had to come out and then a jack crane to lift it clear of the engine. The easiest clutch change was on the early Vauxhall Cavaliers, 20mins start to finish 👍

@vanntasiam155jbl2 11 күн бұрын

Firstly... brand new second hand? And that is the longest way to diagnose a fuel pump... Maybe "they" took the fuel tank off from under the car.. or did they???? Have you ever gone low tech with an avo and an amp clamp test voltage at the fuel pump then use the clamp around the live or earth to check current draw...

@sandy7m 11 күн бұрын

That gunk had to have come from somewhere. Next time - I would suck the fuel tank dry. Leave the fuel sitting overnight to see what settles out. I would replace the fuel tank's charcoal filter in case it is breaking up due to repeated overfilling of the fuel tank.

@simon_sjw9973 11 күн бұрын

Fantastic job

@themarvelousvlog 10 күн бұрын

Thank you very much!

@rumpoh8039 9 күн бұрын

FLUSH OUT TANK AS IT MUST HAVE MUCK / WATER IN.

7 күн бұрын

I was charged $1,100 for a new $200 battery and a $200 alternator. It didn't fix the problem. I did some research and it turned out to be a $26 main fuel relay. It took me less than a minute. PS: always ask for the replaced part back.

@mmcgready4566 Күн бұрын

Hope the owner names n shames them and ask for money back. .Well done Boys. Need more like you. 👍

@zubeystinzen540 11 күн бұрын

If you can't find it grind it,press the clutch before engaging reverse

@themarvelousvlog 11 күн бұрын

If I’m being honest, this particular vehicle grinds when going in to reverse even when fully on clutch and stationary- god knows why 🤷🏽‍♂️

@Mee33342 11 күн бұрын

Great Fix. Take The Garage to a small claims court. Simple. Now you Have Proof .

@barrybarry6592 11 күн бұрын

Remember the virtual triangle before jumping the gun in fault finding. Your assistant failed to identify the basics

@paradad999 7 күн бұрын

Great job boys. The owner MUST take action against the cowboys that first knackered this car!!!!

@thindo 9 күн бұрын

"Mechanique"😂😂😂

@slickmouse 11 күн бұрын

Maybe they did replace the pump but it was a shagged 2nd hand one

@jimduk 4 күн бұрын

names and shame them! if the invoice says the pump was replaced then they scammed and they have ZERO legal opportunity! by shaming them helps independent hard working guys like yourselves and others, and stops the proliferation of the big brands who just scam innocent people. if you worried about "legal recourse" just show the invoice on the video and say nothing! Good job guys!

@TheFurrry 9 күн бұрын

name and shame the garage who lied and ripped off the customer

@RideBikes_Walkplaces 11 күн бұрын

Does thag power probe load test the circuits as well?

@a.c.4732 10 күн бұрын

This is no ordinary Mechanique , this is Magnifique Mechanique ! 😉

@jamesthompson4062 8 күн бұрын

OMG - you should name and shame because you chaps put the main dealers to shame. Awesome MECHANIQUES 🤣🤣😎

@user-xl8on7sf8o 8 күн бұрын

Norwegian TV program took a volvo 240 into 10 garages for a full service. Oils filters belts plugs and valve adjustment. They secretly marked the whole car. Out of ten garages only two who did the job properly??? .