Marriott CFO on How the Company Grew to Become the Largest Hotel Chain

Marriott CFO on How the Company Grew to Become the Largest Hotel Chain | WSJ

Рет қаралды 78,348

Күн бұрын

Marriott-by many measures-is one of the largest hotel chains. With over 30 brands including the Ritz-Carlton and Marriott Bonvoy and a presence in 139 countries and territories, the company still sees room for future growth.
WSJ sat down with CFO and EVP of Development Leeny Oberg, who shares why this is just the beginning of growth for the hospitality giant and what amenities have the highest returns on investment for its hotel owners.
Chapters:
0:00 Marriott’s size
0:31 Role as a brand company
2:51 Power of branding
9:41 Where the industry is going
#Marriott #Hotels #WSJ

Пікірлер: 81

@wsj 25 күн бұрын

New airline-refund rules won’t come in time for summer travel. Prepare accordingly: on.wsj.com/3ys5Ow1

@gmb858 25 күн бұрын

Arne Sorensen was maybe the best CEO I encountered in my career. He was an innovator, a n enabler and knew his business backwards and forwards. Cancer took him too young and deprived us of his brilliance. Marriott wouldn't have made the transition in buying Starwood and adding those brands without his vision and guidance. He left his mark that we still see today.

@holland_a_march 24 күн бұрын

She is really good with the corporate speak: "outabranding the midscale, demonstrable expertise in the RBG operations, modeled by the genesis of the studio Rez, makes great customer niche brands

@aubrey1918 24 күн бұрын

And her first answer was absolutely terrible. How does the experience differ from competitors? We are the largest….

@daveamirault 24 күн бұрын

Should have asked for some dressing on that word salad.

@Dakid015 24 күн бұрын

@@daveamirault Exactly, all that corporate jargon sounds tired and mundane

@DualityUnlimited 19 күн бұрын

I understood what she said. It is okay to say you didn’t and learn from her rather than criticizing.

@holland_a_march 18 күн бұрын

@@DualityUnlimited it's called a joke. ever heard of Dilbert

@frankeldios1542 25 күн бұрын

Those eyes are haunting 😮

@yeti4269 25 күн бұрын

I had to click off, I was losing my appetite

@apekshith1 24 күн бұрын

Imagine being her spouse and waking up in the middle of the night and she stares at you. I know it sounds mean but it sure is scary

@davewilson7602 24 күн бұрын

They have to be really bad colored contacts right??

@DjM15Yu 24 күн бұрын

Creepy eyes. Gonna give us nightmares.

@blob2092 22 күн бұрын

the whitewalkers are back!!

@TheRadioAteMyTV 25 күн бұрын

The thumbnail pic shows that woman with the exact same type of eyes as the villains in that super early episode of Star Trek where Kirk's middle name started with an R instead of a T and his best friend and the girl from the movie MASH got these type of eyes. Just frightening is all.

@darkmatter5424 24 күн бұрын

Yeah, them crazy eyes.

@mike48084 23 күн бұрын

I thought it was just really bad cataracts?

@Tryptas3 20 күн бұрын

Thanks for the great content 🎉❤

@Dakid015 24 күн бұрын

She sounds like the traditional textbook exec with all her stuffy tired corporate jargon.

@AndreaDoesYoga 25 күн бұрын

Impressive growth, Marriott! 👏 Truly inspiring!

@mmmh2533 19 күн бұрын

God love's you try religion I'm JW but search for God for yourself.

@medicjack8943 24 күн бұрын

I have never heard a more corporate jargon soup than what this lady is spewing out

@edp5226 24 күн бұрын

her eyes are mesmerizing. she has to be extraordinary.

@krishnar1182 24 күн бұрын

The brand integration has been a mixed bag. The level of service is steadily declining even in their premium brands as everything goes “Marriott”. Even at the Ritz and JW Marriott properties I have encountered incredibly horrible service and understaffed locations. They need to stop focusing on this corporate speak (just listen to this interview) and get back to focused, sincere customer service.

@vc3300 24 күн бұрын

They bought Starwood. That's the answer.

@Omikoshi78 Күн бұрын

The aggressive devaluation of bonvoy points combined with lackluster “high end” offerings pushed me to primarily book at rosewood, four seasons, etc. They have higher standards and don’t generate any ill will with depreciating loyalty system. I only consider Marriott when it’s a rural setting and my only other option is a rundown motel.

@badtoro 24 күн бұрын

Is this a re-upload?

@vsznry 25 күн бұрын

Great Brand.

@ssuwandi3240 25 күн бұрын

Not really. Starwood was the brain child. 100% NO BLACKOUT.. The Bestest Loyalty Program in the world hands down

@drakeblessum3466 25 күн бұрын

Ask her why no one is working at their hotels… sure profits are up but service is way down.

@dejesusmorrobel1201 12 күн бұрын

She is on point.

@boweiwang8326 24 күн бұрын

I love Marriott

@mikemorris7922 24 күн бұрын

Her dad is the Incredible Hulk with those eyes.

@IHTVBEACHES 6 күн бұрын

2 years ago I would have said Marriott was the best. But recently I would say Hilton and IHG offer better value. Marriott is typically 20 percent more expensive.

@AKUJU 21 күн бұрын

Is that Selena Gomez interviewing?!?

@EcomCarl 24 күн бұрын

her insights on Marriott's asset-light strategy are enlightening! This approach not only streamlines operations but also allows for adaptation to market changes, a good lesson for any business that aiming for a global expansion. 🌍

@dmitriymarkov6013 23 күн бұрын

I have been following your recommendations for quite some time now and I can say with confidence that you are truly experts in the field of binary options. Big wins are an integral part of your channel.

@rokgod7 24 күн бұрын

I admittedly may be missing something. But if they no longer owning the properties, that means they're renting them, and someone else is making a profit off of Marriott, which presumably eats into their margins. Sure, maybe they got a cash influx from selling those properties for more than they paid for them, and they're able to open more locations worldwide, but still seems like a poor long term strategy, unless they found a better way to boost margins that overcomes the profit loss of renting.

@thekindmaker6219 22 күн бұрын

I don’t think they rent the properties. From my understanding, the properties that want to use “the brands” need to pay them fees, instead. I think the biz model is a win-win for both the property owners and Marriott.

@rokgod7 22 күн бұрын

Oh, more of a franchise model? But I think they owned the properties and sold them off. Either way, that’s an influx of cash now, but a loss of revenue later. So unless new revenue has better margins, it’s not necessarily a good future strategy. But I’m sure they’re working it so they do get better margins on franchising, I suppose.

@thekindmaker6219 21 күн бұрын

@@rokgod7 Yes, I think it’s something similar to franchising. However, it may differ a bit in detail.

@Nuganics 20 күн бұрын

@rokgod7 yeah but with asset lite they can focus on what they can do great eg the branding/customer experience. Building is a nightmare with huge risk. If management is focused if can be great for all. This model is very similar to NVR and I have some great articles if you want to know more. I don't own Marriott yet.

@rosamatosleslie5362 19 күн бұрын

The Marriott advocate is a great communicator who speaks very fluent and provide details about what is Marriott.

@nickridic99 21 күн бұрын

Is no one going to mention she's a day walker?

@luisfernandoalves2748 12 күн бұрын

White walker eyes

@M45306 18 күн бұрын

Nikki is a doll, such a cutie.

@danielterry382 15 күн бұрын

It is all started with a Root beer shop. The owner undeterred.

@Price-kl3lb 25 күн бұрын

Honestly haven’t even seen the video, but she looks evil

@rundown132 24 күн бұрын

She looks like that male evangelist

@FoamandStuff 24 күн бұрын

So basically they want to be more like AirBnB.

@darkmatter5424 24 күн бұрын

She has those crazy eyes people talk about, sorry. Can never trust someone like her. 😅

@josephmelendez2243 24 күн бұрын

Her eyes Kill me!

@jeannietimberger2556 25 күн бұрын

😎

@sanjval1982 24 күн бұрын

It’s funny that the reporter is still employed by wsj. After being arrested for terrorism herself. Great to see the CFO. Glad she’s doing well.

@mmmh2533 19 күн бұрын

Why are blue eyes so beautiful?

@Thecamerachaos 21 күн бұрын

Vampire 👁️ .. Thats how it workssss

@Edg5mx 20 күн бұрын

Why the DOJ doesn't sue Marriott for monopoly practices

@aratosm 19 күн бұрын

Why are comments disabled? Why Does the U.S. Support and Fund Israel So Much? | WSJ

@2mcna2 24 күн бұрын

I would be extremely disappointed at WSJ if they did this to me. Horrible lighting.

@e.l.4860 25 күн бұрын

Not one of but the largest hotel chain in the world😏

@viktaur 25 күн бұрын

first

@auro1986 24 күн бұрын

how? buying other hotels and illegal monopoly

@GodsOath_com 25 күн бұрын

Hmmm, all those brands existed for 50 years. Not sure what is coming out of her mouth

@gibbonholder3274 25 күн бұрын

RAS HOUSE MUSIC 🎶 LABORIE BEACH ⛱️ ST LUCIA CARNIVAL

@TheZombieGAGA 24 күн бұрын

Public spaces 9:00

@user-sz7op3jq1i 19 күн бұрын

s.of.

@CA2SD 19 күн бұрын

Have I been mispronouncing this hotel wrong all this time??

@amrits6025 20 күн бұрын

Save youself some time, its 11 minutes of corporate ramble with no new material.

@mikemushipe6023 22 күн бұрын

Her eyes are very distracting

@ARTadillo 19 күн бұрын

basically a big ad sponsored by WSJ?

@JWnFlorida 25 күн бұрын

You need a lot of rooms when you have 10 wives.. plus the Mormon church private equity arm is a beast, needs to be.. 10 wives are expensive.

@Regularcael 22 күн бұрын

Lizard

@masonkim7 19 күн бұрын

the CFO looks like an android

@chaoxu9080 19 күн бұрын

Marriott is rubbish now. It ruined SPG. I miss SPG's excellence service quality.

@sngs9565 17 күн бұрын

Your franchise model is terrible....JW Marriott KL...a franchise of Marriott...🤦‍♂ Usually, we call customers , " Guests" ......

@txterbug 15 күн бұрын

Literally she repeats the same thing over and over and over again.

@user-gq5kc1ow7k 20 күн бұрын

yawn