How nice to see a shop owner actually embrace Mary's priceless council. Diane seemed like a lovely lady

It’s nice to see someone who’s very receptive of Mary’s help

What a charming lady who was receptive to Mary’s advice.

This is my favorite episode, I adore Diane. I wish every one of Mary's rescues were this receptive.

I love how Mary Portas explains every aspect of what she does

Diana is smart, didn't take the joking to heart, and was very receptive and willing to think outside the box. Hope she is doing well.

I could could listen to Diana for hours, great ASMR!!!!

Diane needs her own ASMR channel

I love Mary but I’m always surprised that she doesn’t usually update the lighting. You can change the paint or flooring but if you still have hideous fluorescent lighting its never going to look beautiful. Bad lighting really affect a customer’s experience and perception.

Thanks for sharing! I really love the early episodes of Mary Portas' shop improvement series. Wish they were actually available as a DVD set.

Diana, if you're reading this, start an ASMR channel about fashion. I'd watch you every day.

Diana is so sweet I hope she does well.

A really nice lady - and she is a lady in the nicest possible meaning of the word - and she has the passion for what she is doing - knowledge you can gain - the passion is something you either have or you dont - i hope she is doing well

"What is that? Transvestite of the Bride?" I was dead!!!

I love Diana. I hope she's having a wonderful life.

ohhhhI do love Mary Portas!! her knowledge and passion are soo infectious!!!

How positive, I'm only sad that the show is over

You know when Mary starts scratching her head, that she's loosing patience! 😂

Forever forties with time and money on their hands - interesting concept. I am nearly 70 but I still love fashion. I still work full time so I do not have time on my hands and most of my money goes on bills so I buy my clothes (always fashionable and often brand new) from charity shops and boot sales. I would not throw money at expensive boutiques and would only shop there in the sales even if I had "money to burn".

The interior makes me think of charity shops near me (not just the layout, but the stock she has), and I'm hardly in an area where shoppers with a lot of money go for clothes. We're very much a middle of the road area

I cringed when she said she didn't know an awful lot about the brand. My god women. Even in my teens I knew that when you go an interview (which this is) you need to do your homework beforehand. How hard is it to look up the brand first? In her defense, I suppose it is possible the show did not warn her beforehand, and if that's true then they are the idiots.

this one was good. I dont know fashion so found this interesting.

06:42 The Swastika standing railings are straight from the 40s. This is quite common in old shops. Many shop owners doesn't actually realize this.

600 quid a day!! She was doing better than most... in terms of sales

I'm not saying I know nothing about the mainstream fashion world, but the only designer she mentioned whose name I recognised was Alexander McQueen, and his I only learnt due to his death (RIP to all who have died)

Thank you for the upload! 😀

gotta to love "theme to a summer place" movie with troy donahue and sandra dee!

Wonder when this was filmed. Looks old

it teach me a lot... thank you so much :)

great job, mary

Love Mary so much! I'm over 40 and I wouldn't even be cremated in any of those clothes

I think she needs a clothing makeover herself to really understand what women in her age group look good in. The new haircut takes 20 years off of her!

I feel sorry for Diane as Mary took her to browns & other shops , she basically told her if you chose pants of one rail it’s the top of the same rail that go with that pair of pants as if to say if you have one item of a rail of certain collection that you only stay with that collection . So when she went to Nicole Farhi she gone off that idea and the guy has basically said no actually that’s totally wrong because you cannot tell someone if they have a certain pair of paints this is how the outfit goes but I would say you can give outfit ideas and tips of how outfit goes together it’s not holding them at gun point to buy the specific outfit or the whole fashion industry then should get shut of mannequin then lol and not give outfit ideas chose it your self but yet why is browns selling like that then and giving outfit tips and ideas and they are successful in doing so , I’m not so sure if this guy is actually correct or not as he clearly just duped companies that do that and make a lot of money each year doing so obviously they are correct or they wouldn’t have been making money for 32 years like Mary said browns had been there for so I think he’s a bit of a know all saying what he’s saying just to sound good on tv but he sounds like he didn’t have a clue.

I'm not that age group, but what's wrong with someone older dressing in, say, clothes that 20 year old wear? If you're comfortable in it, and feel good about yourself, what's the problem? I find it hard to believe some wrinkles, and maybe greying hair, mean those clothes suddenly look awful.

Had a google search and sadly this store closed down around 2013. Now replaced by two salons and Audiologists (hearing aid and hearing care) Not sure why it closed down though couldnt find anything.

Only someone super rich would say "it doesn't matter really" about their spending habits lol. I get her point about the enjoyment, but damn she's worlds away from the everyday life of the vast majority of people.

This is 2024 & I believe this is long gone.😊

Argh. If you were redoing the shop why couldn't you just make one dressing room accessible? It's not hard to do! There are so many of us who have mobility issues (particularly in their target demographic). It's so easy for them to fix, but without it we are highly unlikely to ever visit your store, and have extreme difficulty simply accessing clothing (a basic need)! Even people without mobility disabilities would appreciate the bigger change room.

Mary. Before the bob.

Gosh, the jeans with the embroidery and boot cut leg, it's all so dated now. hahaha

Shame none of these businesses Mary helped actually lasted one year.

I searched this shop online and it closed down this year :/

You are amazing Mary ! could you help me please I have many experience in luxury fashion I would like to become best personal shopper

Back again watching this in 2024. Now my takeaway is this. The 43-year-old woman in the fashion shoot looks 10 years older than that. I'm 38 now. I feel like if I am styling myself like that in 5 years' time, I better just give up.

I find this really sad. These old shops give true customer service unlike the soulless high street and this old mutton is tearing it apart. I love old shops like these you can invariably find something good in them.

26:44 I would so wear that!!!

Mary, Will you help me. I own a retail dinnerware and garden shop in San Diego, CA. I need your help. Things are not good. I've been in business two and half years and I don't think I will sign a new lease unless things change. Can you help?

About the mannequin - "she's got a nice bum" Me - WHERE?!

I will never understand fashion. :)

As an autistic person the term "of a certain age" is absolutely hilarious. It makes no sense. I know what it implies, but if you look at it logically it's a ridiculous term. Imagine what non native speakers would think when they first hear it.

At 50.08 it looks like a scarecrow.

Am i the only one who thinks Diane takes forever to say nothing..

£156 for a pair of jeans? I buy mine at Tesco. Browns boutique looks dreadful and I hate the way they mix the clothes on the racks. It's much easier for people to have the clothes on one rail with trousers in different colours etc. Get Gok in to give Mary an idea of how to dress.

The shop owner needs to learn fashion styling

For someone who wants to ‘Save the High street’ she spends the majority of the time stripping it of its individuality. Grey armour walls; uplighting and old crates are not a template Mary! One leather handbag on a shelf too high to reach! For goodness sake!!! Most of these businesses are run by clueless people with no sense of reality, they need a Psychiatrist not a makeover.

I suppose if women d'un certain age have a desire to be mutton dressed as lamb and pay a premium for the privilege Mary may as well give them a helping hand..

Looks like Sports Direct. All fashion is bollox anyway.

I remember seeing this some time ago. This women said yes to everything and agreed with everything. Wonder what her "real" accent is? False I think.

You don't do cross dressers? My dear, you may not focus on them at all, but how on earth would you know if they have bought things at your store? Are you going to screen everyone coming in somehow?

How can she help stores when it seems she needs her own help. Worse outfits she wears !!!! Omg someone help her with her wardrobe !!!!!

9:05 what Mary said is a transphobic slur..

What a lovely couple. Heart warming.