What do you mean?

Bjørn Nyland 0:37

Never say never.

Bjorn, you're terrible.

Justins fault hahaha

It's superb that they provided a loaner and fixed it so fast.

Same here about to head to Tesla for the 3rd time with suspension issues

I think it is funny that the norwegian word for this sound similar to the pronunciation of the German word "Reklamation" which means something like "complaint" or "claim" ^^ (problem with "Gewährleistung" though is that it is covered by the seller, not the maker. However, that should normally the same for Teslas...?

katze_sonne "Reklamieren" (claim the seller's legal defect liability) is what a customer has to do towards the seller. Warranty is a voluntarily offered service of the OEM (manufacturer) whilst liability is a legal obligation of the seller as the one having a contract with the buyer. So sellers normally either agree warranty extensions with the OEMs or have liability insurances to cover the risk of defect liability.

In the UK we have a similar law - the Consumer Rights Act.

I believe in the EU countries it is a EU requirement to have at least 2 years of defects liability by law. In Norway (as a non-EU country) it might be part of the stuff they have to implement based on single market regulations. But if Bjorn is right and it goes to five years it is considerably better than the EU minimum.

katze_sonne funny enough, "Reklamation" reminds me a lot about "Reclamación" un Spanish, and actually means the same (claim)

It's great: onlineradiobox.com/au/oxlive/?cs=au.oxlive

5000 NOK is not much money at all. If it was over 10k NOK, maybe.

Bjørn Nyland Performing work/service that you have not requested and charging you for it is crappy. I’d be quite upset. Why not just call you up first and just ask, “hey, we can fix your camera while we’re at it. It will be 5k, though”.

I agree, I recently had my polo in for EU (periodic vehicle control). They replaced one of the windshield wipers.They never mentioned it in the preliminary as an issue, but fixed it anyway during the repairs, and charged me almost double the cost of a new one at a gas station. A**holes.

Welcome to Scandinavia ! 😉 🇸🇪 🇳🇴 🇩🇰

Came here to say the same. WTF! Lol. -Lee

@TheSweMusicMan or Fennoscandinavia.... 24% in FI

15% in south africa

asiankid902 Washington State.

Yeah, you can probably put at least 4x on the cost because of design for automotive use and manufactured at least partly in the US.. Then import it to Norway too. Definitely some markup on 350¤ though

@Remco Stoutjesdijk, OK I didn't think of that, but still, you saw what happened to his previous "certified for automotive use" backup camera...

Last time I wasn't that lucky. I had to wait two months for parts.

no news yet

+Anthony Sanchez yes

Kunchography Yeah but you copied us lol, just hope we do not copy your Amazon tax :-(

Here in Brazil we have a Consumer Protection Code (CDC - Código de Defesa do Consumidor) which applies 2 direct things: For durable objects which should last for long time, we (consumers) have the right of AT LEAST 90 days of warranty, no matter what. For the rest, we have AT LEAST 30 days of warranty. And one good thing that we have which is pretty cool: For objects bought without buying directly from a physical store (like Internet, Telemarketing Phone...) we have 7 days to return, "no question asked". But if you go directly to a physical store and buy directly from there, you can't return it (actually you can if the store allows you to do it, but they do not have to give you the money back, they usually give you a credit so you can expend the money there). So at least for small objects it works pretty well (like smartphones, home electronics...). But for cars for example, only the factory warranty is considered =/.

Kunchography What! I hate you guys our limit was around NZ$400 before being charged GST and security import duties. Oh but ours is still in place, so that's a bonus for us :-) However I would be happy to pay the 15% as its still a lot cheaper for most things and far more selection that's what's available here.

yay kiwi bro🇳🇿

+SonOfMarvin Don't know yet.

I don't think so. Last time my car was at the service center for two months.

I think that because it was a safety issue and it seems it's a cheap, easy to change part that they had in stock, there was no problem with fixing it fast. Probably them easily giving in to his demand to fix it for free could have been because they knew who he was though.

It's funny that in the previous video where I showed that my car was in the service center for two months waiting for parts, some people were complaining at I shouldn't have to wait too long since I give Tesla a lot of free PR. And in this case where the issue was resolved quickly because they just happened to have the parts ready some people claim I was getting special treatment :P

That would be really bad news for Tesla if that was to happen. People would complain to Bjorn and he would publicise his preferred treatment.

Same here. I really like the idea of electric cars and also i'm really enjoying Björns video but because of his videos i decided to not buy a tesla in the near future. Its incredible how often he had to go to the service center.

Was your issue as critical as this one?

Car slowly sags, but keeps rising back up again after a couple of days.

That's good at least.

Free. Tesla service at its best!

+dae3xt Watch the video.

The replaced a bunch of parts in my car & i just got the notice again. Terrible, I called them and they told me the parts they replaced have a 1 year warranty it’s been a month since my repair same issue. I’d like to know what was your resolution?

They really need some good PR, so :S

nope

It's great! You should try it too.

The cost wasn't too high. For more expensive costs, they will ask first.

+Attila K Why was it bullshit?

No, the fix for air suspension was 290 NOK/€30 only. I mentioned two burgers. Did you skip through that part?

Oh shieeet ;) actually I watched the whole video, I can even remember the part where you compared it to 2 burgers (I thought you where being ironic and making fun of stuff being very expensive in Norway...). I have no idea where the 250€ came from which I understood (to my defense: English isn't my mother tongue either :/ ). Must have misunderstood something, watched that specific part of the video over and over again, cannot figure out, how I failed to understand the number correctly. 30€ sounds crazyly cheap to fix a broken air suspension, that must have been something really easy to fix. (I've been once working at Mercedes as a student's holiday job and seriously, I didn't trust these air suspension connectors at all; if one in your (whoever is reading this) Mercedes fails, it's probably my fault ;) or the fault of these connectors being too fragile... they sometimes even broke plugging them in the first time -.-) EDIT: fixed my first comment

Well, to be honest: Air is SO much better than coil. Had this on my bicycle. Seriously. Still. There is a reason, why people love air suspensions... ;)

Probably irrelevant. Remember my car was at the service center for two months?

Maybe the person who took two months didn't realize it was you and this one did. Either way good on them for making it right in the end.

I dont think its isolated to Tesla. I for one would not touch a range rover with air suspensions.

Not mine ! I spent thousands

Jaguars were not known for being reliable.

Bjørn Nyland I think most of Jaguars issues has been with the engines

True enough... but most of Jaguars problems are before the Tata buyout and substantial investment. Also cars designed and assembled by Magna tend to be pretty good. If my I-Pace leaves me on the side of the road 3 times in a year like your car did, it will be quickly looking for a new owner. I have no patience for that.

Bjørn Nyland unlike other Jaguars the i-Pace is built by Magna Steyr in Austria which is known to produce highest quality stuff.

Good luck with that. My Mom was like a boat owner when she had her Vanden Plas. "The two best days of boat ownership are the day you buy it and the day you sell it." The keys were a constant issue and the headliner fabric in the passenger-side rear just decided to detach itself. Shades of the "Prince of Darkness" also showed up from time to time.

+Nemanja Reljic BMW also had many faults and they were expensive to repair. Windscreen with head up display cost 16k NOK. Bumper was 12k NOK.

Chris Bates ???...Buddy all companies put on this show when they’re new to the public & intend on staying for the long run,this is nothing new.

Yes I agree - and more silly of them to choose someone with 87,000 followers.

I told Kia Sweden that "Konsumentverket" here thinks service under warranty needs free loaners. Kia just laughed in my face. They gave exactly 0 fucks.

In the US I would only expect the management level employees to be familiar with such things. The ordinary employees would be instructed to look out for major liability issues like a sagging suspension, however.

In Teslas defense, if it were for instance a BMW or Mercedes EV and the cars went through offroading and tug of wars with online proof, those cars would never ever see warranty again. I am amazed that the battery, maybe drivetrain and the camera are still under warranty. Is it the Tesla Bjørn factor? Maybe. But still. Ask BMW how long they give warranty.

@Kasmo paya: yeah, couldn't agree more. I'd still expect that some other companies (especially building cars for offroading) still wouldn't void warranty from the offroading that Bjorn took..

Because it's very good. Check out the rest of the video.

eh, phones have 4k cameras in them, display, cellular connectivity and all sorts of other things in them, an the camera is a fraction of the cost of the 800 dollar device.

And phone cameras work at -38°C? :P kzfaq.info/get/bejne/mceggsqGrbbeaYU.html

Bjørn Nyland yup, phone battery wont be able to provide the charge to power it though.

No, why?

Because you seem to have it in the shop a lot for a two year old car. I guess what I meant to say is reliability comes with experience.

Keep in mind that I drive the car 5-10 times more than most Tesla owners. 155k km in less than two years is a lot. You know that, right?

Yes, he also took it off-roading lol

And multiple times tug of war and to -36 degrees extreme testing. And Optimus has to pull trailer all the time, that is also not normal. So those 155.000km are more like 300.000km compared to a normal driver.

The best channel out there! You should check it out.

It's running for 20 minutes now :P :D

It's a great channel: onlineradiobox.com/au/oxlive/?cs=au.oxlive

What does my wife have to do with this?

Bjørn Nyland I meant that you went for a problem with the suspension, and you paid a completely different price which is at times more expensive. Just a joke without any offense