MOMENTUM True Wireless - How to use | Sennheiser

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Sennheiser

Sennheiser

5 жыл бұрын

Check out this tutorial and learn how to use MOMENTUM True Wireless.
For more information, visit www.sennheiser.com/truewireles...
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Discover the future of audio and see more Sennheiser videos here:
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Sennheiser - The future of audio!
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Пікірлер: 327
@petrudiaconu1565
@petrudiaconu1565 4 жыл бұрын
Gorgeous sound quality, makes me feel as if I’m carrying the whole concert in my head. Damn these perfectionist germans..
@sennheiser
@sennheiser 4 жыл бұрын
Ha, thanks for sharing your thoughts, Petru! :)
@uyenbui3912
@uyenbui3912 4 жыл бұрын
Is it cam possible to work on one?
@statenislandpestcontrol4481
@statenislandpestcontrol4481 4 жыл бұрын
Capital G
@bdmenne
@bdmenne 2 жыл бұрын
Don't you mean "God Bless these perfectionist germans..."? Words have meaning/energy. Sure you were being sarcastic, but the latin root of sarcasm is "cutting of flesh".
@MrSensei92
@MrSensei92 3 жыл бұрын
Én imádom ! Megvettem a TW2 est és nincs panaszom rá ! Ez egy igazi minőségi termék minőségi funkciókkal ellátva ! Ha rá veszed magad hogy költs rá nem bánod meg ! Köszönöm Sennheiser ezt a minőségi füllhallgatót !
@arvindarryan1653
@arvindarryan1653 4 жыл бұрын
Finally a video that allowed me to connect my momentum wireless to Oppo Reno Ace and S9 plus and tabs. I was thinking my earbuds were defective for last 3 weeks. thanks a bunch for this clear video
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for your feedback!
@TornetSvensson
@TornetSvensson 4 жыл бұрын
Hello I love my new MTW.. I have one question for you... I am a piano player / keyboardist and wonder if there is a possibility to use MTW together with the band..
@kopeelim1377
@kopeelim1377 4 жыл бұрын
Sennheiser Momentum True Wireless has the best sound.Better than Bose, Jabra and Sony.Great job !😃
@willyvlyminck201
@willyvlyminck201 4 жыл бұрын
Ko Pee Lim I just worry about the fit, they seem bulky
@kelvinchong5541
@kelvinchong5541 4 жыл бұрын
@@willyvlyminck201 no problem for males they just fit snug. You wouldn't find a better sounding earbud.
@raakaranualainen69
@raakaranualainen69 4 жыл бұрын
When i bought these sennys two months ago, they made my ears hurt if i used them longer than 30min, but about in a week my ears got used to them. I can do nothing but recommend these sennys for everyone, great music experiences!
@achalsachdeva358
@achalsachdeva358 4 жыл бұрын
@@raakaranualainen69 what you think about the battery life bruh? Please reply. Thanks
@ikomu8907
@ikomu8907 4 жыл бұрын
willy vlyminck just sent Sony back due to fitment issues and had similar questions about momentum about the size etc but they fits like a glove do not worry about it ! Also sounds way better than the Sony wf! Worth every single penny
@kepc9083
@kepc9083 4 жыл бұрын
I’ve owned the Momentum 2 earbuds for a week. So far no glitches. Sound is fantastic. ACN is amazing. Beats the AirPod Pros ANC function, which is pretty darn good. Comfortable in my ears, too. My only wish is that the case was wireless charging enabled.
@sennheiser
@sennheiser 4 жыл бұрын
Thanks so much for sharing your feedback, we appreciate hearing from you and will pass this along to the product team as well!
@hiepho555
@hiepho555 Жыл бұрын
Can you just using one earbud and let the other ear free?
@janessaganuelas4323
@janessaganuelas4323 2 жыл бұрын
Short but sweet video! I was able to connect to my S21 Ultra, very easily. 🙏🏽💜
@Bauer8s
@Bauer8s 3 жыл бұрын
Thanks to creators of this video manual, it helped me to supply my sennheiser 2, wireless headphones
@HermeticAscetic22
@HermeticAscetic22 3 жыл бұрын
The touch controls on these buds are awesome! I frequently use the volume and transparent hearing features. The sound is so musical.
@immortalsun
@immortalsun 3 жыл бұрын
Do you have the #1 or #2?
@HermeticAscetic22
@HermeticAscetic22 2 жыл бұрын
@@immortalsun The original TWSs.
@kttan72
@kttan72 3 жыл бұрын
If we use the earphones and when we decide to stop listening, the earphones are still half-charged. Do we insert them back into the charger or leave them outside the charger? Also, do you have another optional accessory to replace the silicon ear pads as I am allergic to silicon for prolonged wearing?
@willyvlyminck201
@willyvlyminck201 4 жыл бұрын
This is the part where progress is still possible . Can’t wait for a follow up of the current model.
@differentname8051
@differentname8051 3 жыл бұрын
Hi guys, I have just bought the true wireless 2 version of these earbuds and I must say that the sound quality is sublime, however, I do struggle to maintain the perfect seal within my ear canal which affects the sound quality and the feeling of security. I have tried all the adapters and found the most suitable for my ears. I find that it is starting to get a little uncomfortable with the necessary adjustments that I find myself needing to do to keep an airtight seal. Is there any other adapters or alternatives that you could advise me to help me. Thank you, Wayne.
@fikalagom3481
@fikalagom3481 2 жыл бұрын
Idk if you already found a solution, but you could use Comply Foam eartips.
@Playboysmurf1
@Playboysmurf1 4 жыл бұрын
They come with a USB-A to USB-C charging cable, but no charging plug. Is there any restrictions on what USB-A that I can plug it into? Can I plug it into any fast charger?
@immortalsun
@immortalsun 3 жыл бұрын
Just got the MOMENTUM True Wireless 2! I love them so much! Beautiful sound quality.
@varaniiden6471
@varaniiden6471 2 жыл бұрын
How can you find out if your true wireless are configured correct? I received mine yesterday ans they sound really poor and I don't know if the configuratiom is bad or if they are brocken? I can't hear any base and the Sound is coming out of them like it's a can?
@AtraMorsPublishing
@AtraMorsPublishing 3 жыл бұрын
Once paired to the phone for the first time, are they supposed to pair automatically after placing in ears or do the touchpads have to be held every time to repair? The one thing I loved about the Samsung ear buds were direct pairing when removing from the case.
@bdmenne
@bdmenne 2 жыл бұрын
I was wondering the SAME thing. Its a deal breaker if having to do repeatedly. I doubt they would miss that priceless feature that also Apple Air Pro's have too.
@jjelelelelelwle
@jjelelelelelwle 6 ай бұрын
The older sennheisers you could hold down a button and a voice would say how much battery you have. Do these in-ears have this function?
@jacobt8347
@jacobt8347 4 жыл бұрын
What amount of voltage is safe for charging?
@varma9941
@varma9941 Жыл бұрын
how know sennheiser buds 3 refurbished? any link available? in market so many web sites sales refurbished items so how to know original?
@iTonyMercury
@iTonyMercury 4 жыл бұрын
Are they compatible with a 7th generation iPod nano?
@saurabhlad8689
@saurabhlad8689 3 жыл бұрын
Just got mine today ...and honestly they are the best
@rahulpatwal7309
@rahulpatwal7309 3 жыл бұрын
Where did you get these from??
@lzylxy
@lzylxy 3 жыл бұрын
No battery drain issue?
@bdmenne
@bdmenne 2 жыл бұрын
you haven't had all the problems the people above you shared?
@faustoreinoso76
@faustoreinoso76 5 жыл бұрын
Excelente sonido no malo que son incómodo de llevarlos en las orejas por mucho tiempo.
@ItzShehin
@ItzShehin 2 жыл бұрын
It's bit hard to do "previous song" option. Like, when we do triple
@cheezytacos
@cheezytacos Жыл бұрын
If you look past the connectivity issues, left earbud completely dying, and the battery life being terrible, these are great earbuds. I’m sure version 3 is pretty good. But man, it was painful being an early adopter of this version. I finally bought some studio beats earbuds, much better user experience compared to these earbuds. But the sound quality is much better with the sennheiser
@Paddy-zn4oo
@Paddy-zn4oo Жыл бұрын
Version 3 still has these problems, I returned once, got a new pair had the same left side disconnect and was forever stuck in a sync loop. The audio drivers and sound quality is awesome but the connectively and case contact design is so poor that I ended up having to go with a different brand.
@baharuddinwahyu608
@baharuddinwahyu608 4 жыл бұрын
Hi @sennheiser , is it possible to charge the case while the earbud on ?
@SocraticShorts
@SocraticShorts 4 жыл бұрын
baharuddin wahyu yes
@olov6542
@olov6542 2 жыл бұрын
I purchased these earbuds recently in the aiport of Munich. I have tried on several phones but no succes so far. The green light indicates it has been fully charged but i cannot get the earbuds to turn on and pair. Please help
@neorickio
@neorickio 4 жыл бұрын
I bought mine a week ago, charging case keeps turning off and I need to reawaken it by plugging in it into an USB charging source, even if it still have battery... even worse, when it's at this state, it simply does not recharge the earbuds...any insight on this? Sound is definitively awesome, but user experience is the exact opposite :( frustrating...
@sennheiser
@sennheiser 4 жыл бұрын
Hi Henrique! We're sorry to hear about your experience with our MOMENTUM True Wireless. Please get in touch with our tech support team here so they can further assist you and hopefully get this resolved quickly: en-us.sennheiser.com/contact-center - We apologize for the inconvenience and hope you have a great rest of your week!
@roeisheffer1642
@roeisheffer1642 4 жыл бұрын
Hi Do u know Why doe`s the app do not work with Samsung Note 9 ?
@kwolity_5020
@kwolity_5020 2 жыл бұрын
I lost 1 of my earbuds but got another earbud from my friend, is it possible to connect the two even though they are from different cases?
@LB-np5zv
@LB-np5zv 3 жыл бұрын
I didn’t understand the hype behind this brand but coming from wired apple earphones this was a major jump in quality. Great buy.
@sennheiser
@sennheiser 3 жыл бұрын
thanks a lot!
@ChaoS1626
@ChaoS1626 4 жыл бұрын
Greetings, Sennheiser! I want to connect my Momentums True Wireless to Windows 10 laptop. Can I do that? And if so, how exactly? (Headphones won't show up in "add new device" window, even if I switch Momentums into a pairing mode.
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Sorry to hear that you are experiencing some connection issues. Please get in touch with our support team, they would love to help resolve this for you: en-us.sennheiser.com/service-support-contact-center
@TornetSvensson
@TornetSvensson 4 жыл бұрын
My MTW also have some problem she repeat Volume MIN and when I tried to Max the Volume ... there is a problem
@stanselb342
@stanselb342 2 жыл бұрын
I just received mine and fully charged. When I remove from the base only the right earbud activates with the led. The left one doesn't light up or have sound or respond to touch pad. What do I need to do.
@bence4181
@bence4181 4 жыл бұрын
Can I use the headphones separately? For example, only the right side til I'm phoning. Thanks for answer
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Our MOMENTUM True Wireless headphones deliver stereo audio via their left and right earbuds. However, you can use the right earbud, which serves as the ‘master’ earbud establishing the connection to the pairing device, stand-alone for phone calls and voice assistant access. When removing the left earbud, the ‘Smart Pause’ feature stops the playback. It can be restarted using the play control of the smartphone. We hope this helps! :)
@Salz420
@Salz420 4 жыл бұрын
I have a question about the bass. I bought them two days ago and got used to the app and tried out many things but i don't get enough bass. Am I doing something wrong or do they have not that much of bass anyway? Thanks for a reply
@genesisx6521
@genesisx6521 4 жыл бұрын
What have you been using before. Sennheiser is not as strong for bass compared to something like bose. Sennheiser generally focuses on highs and mids
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! We recommend getting in touch with our tech support team, they can assist you further: en-us.sennheiser.com/service-support-contact-center - Thank you :)
@marbrydav9698
@marbrydav9698 4 жыл бұрын
Hi, If I've lost the left earbud and the case. How do I connect my right earbud to the case and left earbud if I've bought new ones.
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Please get in touch with our support team here, they'd be happy to assist you further: en-us.sennheiser.com/contact-center - Thank you :)
@BallietBran
@BallietBran Жыл бұрын
Smart control app is not working on my new pair I bought. I have the headphones paired but smart control won't let me customize the settings
@quanghuyo1385
@quanghuyo1385 4 жыл бұрын
hi.I bought one Sennheiser MTW. can i connect with just the left earphone?
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! MOMENTUM True Wireless headphones deliver stereo audio via their left and right earbuds. However, you can use the right earbud, which serves as the 'master' earbud establishing the connection to the pairing device, stand-alone for phone calls and voice assistant access. When removing the left earbud, the 'Smart Pause' feature stops the playback. It can be restarted using the play control of the smartphone. We hope this helps :)
@rubengauna2211
@rubengauna2211 3 жыл бұрын
I've had this issue twice... right earbud won't light up for pairing so frustrating
@sarahstewart2059
@sarahstewart2059 7 ай бұрын
Beyond frustrating to have constant issues with the left earbud failing in my MTW 2 set. It started with no sound, sync issues, connection issues, low and fading volume and now, it just wont charge. And yes - I have done everything recommended for trouble shooting. These have been very well looked after and is not a user issue, but a product issue. App is always up to date, which pairs fine with the right - only because it turns on. The case is fine (nothing short of out of the box new cared for) but seems to think the left bud is half charged with an amber light even though the earbud itself has no lights at all. I literally now have half of what I paid for and not impressed. This is an ongoing issue with past and recent versions of MTW. The full ear headphones are by far in a category of their own - sublime is an understatement. I was looking forward to having the buds as a more of a complimentary addition to my gear that I could use recreationally. Incredibly disappointing to say the least. I've been a long time fan of this company, and I do expect more from a brand that has a long standing reputation of quality and craftsmanship.
@jatevy9098
@jatevy9098 4 жыл бұрын
I have a question, how many minutes to fully charge the earbuds in the case? thanks!
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Our MOMENTUM True Wireless need about an hour and a half of charging to reach full power from empty.
@jatevy9098
@jatevy9098 4 жыл бұрын
I got mine today. The audio is sureal! Good pick up 😊
@InvictusLegend
@InvictusLegend 4 жыл бұрын
Hello! Serious question. I accidentally dropped my left earbud and one of my dogs completely demolished it. Is there any way to buy or replace a single earbud? Or, what exactly does warranty cover? Etc. Help!!
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! If you need an ear adapter, you can get those in our online store, here: en-us.sennheiser.com/silicone-ear-adapter-5-pairs -- We also sell the individual earbuds here: en-us.sennheiser.com/momentum-true-wireless-earbud-left (left) & en-us.sennheiser.com/momentum-true-wireless-earbud-right (right). If you need assistance with repairs, please get in touch with our support team here: en-us.sennheiser.com/contact-center - We hope this helps! :)
@legendm0de
@legendm0de 4 жыл бұрын
I got disappointed this afternoon when the left and right audio started fading in respective directions if I moved to sudden. Moments later the left side is not keeping audio unless I hold it in a lucky position for a short moment but it will cut out. Amazing to have this issue one or two weeks into it. No warning signs of this coming but I’m down on Sennheiser for putting me through this. It is a useful technology but the components just doesn’t appear ready for this as advertised yet. Needless to say I can’t trust a reputation that appears to sell halfway efficient merchandise. I’d much rather wait for when it is ready than be treated like I’m stupid enough to accept anything.
@sennheiser
@sennheiser 4 жыл бұрын
We're sorry to hear about this. Please get in touch with our tech support team here so they can get this resolved for you: en-us.sennheiser.com/contact-center - We are sorry for the inconvenience this has caused for you so far!
@iharris838
@iharris838 4 жыл бұрын
Hi , is it better on iphone or android phone for better sound quality?
@nathankeel4308
@nathankeel4308 3 жыл бұрын
All phone quality music is compressed 18-bit audio. Except, If you want the highest quality on your phone download Tidal app and use HiFi or Master quality music. If you have a wired headset and an auxillary port use a DAC & Amp to into the auxillary. With wireless earPhones the best quality you will get will be the Tidal app at 32-bit 396hz music
@matetavberidze8805
@matetavberidze8805 4 жыл бұрын
Hello i bought my new monster today it's amazing but how can i turn on mic?
@raakaranualainen69
@raakaranualainen69 4 жыл бұрын
What do you mean with monster and what mic? 🙂
@ricdaij
@ricdaij 4 жыл бұрын
He might be talking about the ambient to hear noise outside. 2 tap on the right ear bud turns it on and off.
@Rick_4g63
@Rick_4g63 4 жыл бұрын
Is there a way to show the battery percentage of each Individual earbud? When I get into the app, it only shows 1 percentage and does not specify if it's right or left. Also, earlier today it showed battery was 20% and when its said "powering off" the left ear bud turned off and then the app changed the battery life to 70% assuming it was for the right ear.
@ixdrone
@ixdrone 4 жыл бұрын
Rick If you find any answer, please tell me too
@Zaraien
@Zaraien 4 жыл бұрын
The truth is that this pair of earbuds kinda sucks
@bdmenne
@bdmenne 2 жыл бұрын
@@Zaraien from experience?
@willyvlyminck201
@willyvlyminck201 4 жыл бұрын
How to prevent battery drain?
@LB-np5zv
@LB-np5zv 3 жыл бұрын
Unplug it when it’s fully charged
@joselucasalves3681
@joselucasalves3681 4 жыл бұрын
My dream 😉
@danieljasonong8150
@danieljasonong8150 Жыл бұрын
I got a momentum 1 if I am not wrong. The pairing is impossible and the battery life is bad and that's why my wife stopped using her momentum. I found them and decided to pair it with my Google pixel 7 pro. The same issue. It's not pairing. Please help.
@shirleyruthcastillo2388
@shirleyruthcastillo2388 4 жыл бұрын
Cant yoy please help me step by step to pair my momentum tw to my devise its always say pairing failed... Can some help me.
@Getchewable
@Getchewable 3 жыл бұрын
Make sure your bluetooth is turned on the cellphone you are trying to pair with. You can also push and hold on your cells bluetooth and see if momentum pops up
@thalisaeerdhuyzen6833
@thalisaeerdhuyzen6833 4 жыл бұрын
I finally bought them. But I really have a problem getting them right in my ears, it hurts and I've tried all sizes already. So I lose them sometimes. Do more people suffer from this, or are they not made for small ears? I don't know if I'm going to keep them, i'm really disappointed because I really wanted them.
@AtraMorsPublishing
@AtraMorsPublishing 3 жыл бұрын
Look into getting some Comply foam tips. They will work for this model. They are very comfortable and will help with this issue.
@ddsgabo
@ddsgabo 4 жыл бұрын
Hi Sennheiser, I wish to connect my momentum wireless buds to my Macbook Pro..How can i pair them to it? Thank you
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Please follow the instructions on page 14 here: assets.sennheiser.com/global-downloads/file/11230/M3IETW_Manual_EN.pdf
@ddsgabo
@ddsgabo 4 жыл бұрын
@@sennheiser Thank you very much!!! IT worked!!
@sennheiser
@sennheiser 4 жыл бұрын
@@ddsgabo Great to hear that! Enjoy the earbuds :)
@forthenite
@forthenite 4 жыл бұрын
hello, do the ear buds only turn off in the case?
@piffnoodles672
@piffnoodles672 4 жыл бұрын
Nah wit the new firmware update you can turn them off from the app in settings
@forthenite
@forthenite 4 жыл бұрын
@@piffnoodles672 Thx will check for the update! :)
@akashic_fox
@akashic_fox 4 жыл бұрын
I have bought so many Sennheiser products, and while the sound on these is great. The batter drains so quickly while it's in the case and there doesn't seem to be a fix I'm aware of. Not sure how they allowed these to market like this.
@fabianporfilio7840
@fabianporfilio7840 2 жыл бұрын
Hi, I ve read someone there that said ...if you leave the charging cable hanging from the case ( doesn't need to be plugged to any power source) the sensor of proximity and pairing are off and that stop draining your earbuds battery.
@akashic_fox
@akashic_fox 2 жыл бұрын
@@fabianporfilio7840 hi Fabian, thanks for the reply. I did try that, didn't work for me. There is another fix where you can turn hard power off the case, then turn them off with the app, only issue is you can't turn them back on without a cable then. I guess when I wrote this my thoughts were, that the product wasn't fit for purpose. I still use mine, but it's rather annoying and I'll probably use something else for my next pair.
@chriss881000
@chriss881000 4 жыл бұрын
Do i have to carry the charger box with me in the pocket? It seems like if not it disconnects right away when i get to far.
@sennheiser
@sennheiser 4 жыл бұрын
Hi there - please get in touch with our support team here: en-us.sennheiser.com/contact-center - We look forward to hearing from you :)
@ChitoWorld
@ChitoWorld 4 жыл бұрын
Can we get a setting on the app to enable the case to charge or not to charge when we put buds in case. That will kill battery over time. I don’t wanna charge a 80% battery ???? You will waist the life of the battery . Allow us to press the button on the case to allow charge. For now I lay my buds on top of the case . Only put them in the case when have too. Pleas fix this .
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for sharing your feedback!
@brenthunter1055
@brenthunter1055 3 жыл бұрын
These hurt my ears like crazy, but they sound so good
@zertexx9124
@zertexx9124 3 жыл бұрын
You have to find the good position. At first it hurt me as well but I found a good position and it doesnt hurt at all now.
@brenthunter1055
@brenthunter1055 3 жыл бұрын
@@zertexx9124 ok, thank you
@ikomu8907
@ikomu8907 4 жыл бұрын
If you are wondering what those fancy words mean I.e wide sound stage, instrument separation buy a pair of Momentum TWS ! Simply amazing sound quality👌
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for sharing!
@sennheiser
@sennheiser 4 жыл бұрын
Thank you! 🎉🤗
@davidgoncalves5588
@davidgoncalves5588 5 жыл бұрын
Sennheiser need to change the way they MTW "work"! The case discharge without no reason, if it is empty you take out the earbuds and put on the case and if you start playing they will play since they still connected to the phone, what a proximity sensor? it wasn't better a sensor that detects that they are in place, like AirPods, Powerbeats pro, Sony? (being different doesn't mean being better)...the way they connect to the phone (there's the master and the "slave" unfortunately not both connected to the phone yet like Powerbeats or AirPods or Sony WF1000XM3) but the sound stage, sound signature is really good and seams to be better than Sony (My main reason for buying them... to listen music, for being in love about the sound I listen, for the details in the music, the sound separation...They could be better? maybe.... after testing Powerbeats Pro, AirPods, Sony MW-1000XM3, Master & Dynamics MW07... Sennheiser MTW has the best sound for me, I love them!) But, there's a But...I exchange 3 times the earbuds in the firsts 15 days of use because a sound I heard when listen music on the left earbud! with the last one, after a while... stoped working... I received them a week or two from repair, and I sent them back again to repair today... yesterday the left earbud stoped... and today the case the red led was blinking, and the right earbud also stoped working... Now I just wait. Let's hope that all the problems are gone when I receive them back.
@sennheiser
@sennheiser 5 жыл бұрын
Hi David. Thank you for your feedback. When stored in the case, the earbuds are kept in a low-power standby mode so they can quickly and automatically switch on and make a fast Bluetooth connection and be ready to go when you need them. As a result, when placing the earbuds in the case, their battery will always drain a small amount. In this standby state, the batteries will still last at least 7 days before being fully drained. Overall, we recommend fully charging the case if the headphones haven’t been used during the past week. We hope this helps and we are glad you are in touch with our tech support team! :)
@davidgoncalves5588
@davidgoncalves5588 5 жыл бұрын
Sennheiser Hi! I never arrived til 7days battery! Almost every day I put them charging! Some times I took them from the charge and after 1h with out using them and they had not battery! Seams that they didn't charged anything! The sound on the left earbud...that happens time to time...and I am not the only one complaining about it... Quick connection? I prefer that they take some seconds to connect that draining battery without any reason to... But it is true...the sound is superb. Hope that Sennhiser launch a new pair soon without this big flaws...
@davidgoncalves5588
@davidgoncalves5588 4 жыл бұрын
Good evening@@sennheiser , Today I went pick up the repaired pair of MTW repaired! But I think that they forgot to repair it! The box gives the signal that it is charging... the earbuds... don't do anything... shows only the LED red... but nothing more!!! Another 15days and this is the third time that I will send them to repair!
@JohnAlsayegh
@JohnAlsayegh 4 жыл бұрын
@@sennheiser "still last 7 days". You say this as if it's acceptable or even good. I don't use my headphones every day. I might pick them up twice a week and 1 out of 2 times they're completely dead. Not only this, as multiple people have stated, when the case dies, the buds turn on and connect to the last device if in range, which steals audio and drains them even faster. This is a major flaw for a pair of ear buds at any price, and for $300 US it's completely outrageous. It should be clearly advertised as having a 7 day "standby time" unlike every other pair out there. Anyone who doesn't use these daily will feel scammed, as I do.
@albertweedsteinthethuggeni7797
@albertweedsteinthethuggeni7797 4 жыл бұрын
@@sennheiser come on man, my b&o e8 2.0 has a huge latency issue and bad instrument separation, but at least their case doesn't discharge that quickly.
@him1883
@him1883 4 жыл бұрын
Is there a windows app for equalizer?
@ricdaij
@ricdaij 4 жыл бұрын
Apple iOS offers a app, and I’m sure Samsung device does as well.
@EnVoltage
@EnVoltage 4 жыл бұрын
I can pair these to my phone and listen to music just fine, but the app can't find the buds even though they're already paired meaning I can't adjust the equalizer AND change the voice assistant. I even tried re-installing the app, restarting my phone, unpairing the headphone, and trying to pair only through the app -- I'm sorry Sennheiser but I'm probably switching to the Buds+ or Sony WF-1000XM3's even though the sound is superb.
@sennheiser
@sennheiser 4 жыл бұрын
Hello! We're sorry to hear that you are experiencing connectivity issues. If this is still the case, please get in touch with our support team here so they can assist further: en-us.sennheiser.com/contact-center - We hope to hear from you!
@maurenhanachi4902
@maurenhanachi4902 3 жыл бұрын
Hi sennheiser ! I have a problem the left earbud does not work correctly when i just move the volume on the left earbud goes up and down andxsometimes it dies not even xirk it sucks really is there a solution ?!
@rubengauna2211
@rubengauna2211 3 жыл бұрын
They are trash
@Kat-pz9im
@Kat-pz9im 4 жыл бұрын
My right earbud isn't working at all. The LED isn't turning on, while the left is. Anything I can do? I tried charging the case and no improvement so far.
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Please get in touch with our support team here so they can help resolve this: www.sennheiser.com/contact - We hope to hear from you!
@uyenbui3912
@uyenbui3912 4 жыл бұрын
Hello, can i ask for a question, those ear bud can work on one as one. Already checked only worked on right ear, the left can't. Can anyone help me.
@AsteraceaeDahlia
@AsteraceaeDahlia 4 жыл бұрын
Uyen Bui yea it is like that
@uyenbui3912
@uyenbui3912 4 жыл бұрын
@@AsteraceaeDahlia thank you
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! The earbuds deliver stereo audio via their left and right earbuds. However, you can use the right earbud, which serves as the 'master' earbud establishing the connection to the pairing device, stand-alone for phone calls and voice assistant access. When removing the left earbud, the ‘Smart Pause’ feature stops the playback. It can be restarted using the play control of the smartphone. We hope this helps!
@ACHACHEYoucef-vi2uj
@ACHACHEYoucef-vi2uj 14 күн бұрын
how to use both of them i can only use the right one when connecting
@leyow7135
@leyow7135 2 жыл бұрын
I just got my Momentum True Wireless but my right earbud doesn’t work… the light doesn’t turn on, but the one on the left earbud does. Impossible to pair them to my photo ! Help I don’t know what to do…
@christophermauro-barias5255
@christophermauro-barias5255 4 жыл бұрын
how do you turn off these ear buds when turning off the case?
@sennheiser
@sennheiser 4 жыл бұрын
Hi Christopher! The MOMENTUM True Wireless has integrated power-saving features. When the earbuds are connected to a Bluetooth source but not in use (i.e. no music streaming, phone calls nor voice assistant interactions), they will switch off automatically after 60 minutes. When the earbuds are disconnected from a Bluetooth source, they will switch off automatically after 15 minutes. We hope this helps! :)
@ricdaij
@ricdaij 4 жыл бұрын
There was a recent update a few days ago, less than a week.
@Ashinsane300
@Ashinsane300 7 ай бұрын
I have the tw 1 and beautiful no glitch best ever not even apple can do better I’d like to see them try
@HarpsR
@HarpsR 3 жыл бұрын
Why can't I listen to music from with one earpiece? It only works with the right earpiece and as soon as I put that back into the charging case it shuts off the left earpiece as well. 👎is there a way to listen to music from the left earpiece whilst the right earpiece is charging?
@kateiyevleva3515
@kateiyevleva3515 3 жыл бұрын
i bought it
@jujulovepeach5004
@jujulovepeach5004 4 жыл бұрын
Thank you best video ever on these !!
@sennheiser
@sennheiser 4 жыл бұрын
Thanks :)
@achris4517
@achris4517 3 жыл бұрын
Can we connect with Apple device
@Ravenredwood1
@Ravenredwood1 4 жыл бұрын
Is it any way to turn off the noise canselation? I wanna compare with and without
@sennheiser
@sennheiser 4 жыл бұрын
Hi Magnus! Are you referring to the MTW 1 or 2?
@Ravenredwood1
@Ravenredwood1 4 жыл бұрын
@@sennheiser 2 :)
@peterzhao06
@peterzhao06 5 жыл бұрын
Hi, I was just wondering if the battery life can reach 4hrs with max volume
@jackyfan
@jackyfan 5 жыл бұрын
Just barely.
@caprilr
@caprilr 5 жыл бұрын
Unfortunately, cannot find "Smart Control" app in google play, therefore cannot adjust transparent hearing :( ...., after some google research this app is available fro Android "7.0 or higher".
@sennheiser
@sennheiser 5 жыл бұрын
Hi Alexandros. Yes, you can find the app in the Google Play Store but you will need Android Version 7.0 and up. You can find the link to the app here: en-us.sennheiser.com/smartcontrol
@speedyspin
@speedyspin 5 жыл бұрын
wow...what phone do you have?
@caprilr
@caprilr 5 жыл бұрын
@@speedyspin older than that, apologies for that
@benj...
@benj... 3 жыл бұрын
Well I've ordered these, and I'm looking forward to trying them out! ...If they ever get here
@kopeelim1377
@kopeelim1377 4 жыл бұрын
Sennheiser please enable the battery status alert on the buds itself is the next firmware update.thz
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for your feedback! 👍 We always appreciate hearing from our customers.
@GeneralAeon
@GeneralAeon 4 жыл бұрын
Does it support wireless charging ?
@sennheiser
@sennheiser 4 жыл бұрын
Hello! You will need a cable to charge the case, but once you place the earbuds in the case, they will charge. We hope this helps :)
@clintwalker1531
@clintwalker1531 4 жыл бұрын
I like the earphones, but the double-tap functions almost never work. Trying to get transparency mode to work is a matter of luck. I can't use the app either, because it doesn't support my (older) phone.
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for your feedback, Clint. We appreciate hearing this from you. 👂
@yentdepyro8481
@yentdepyro8481 3 жыл бұрын
My right earbud just unboxed it and the right one doesnt work why
@gauthamsanjay9420
@gauthamsanjay9420 3 жыл бұрын
I too am facing the same problem
@Pika817
@Pika817 5 жыл бұрын
I really want to buy these, but I hear that there is a battery drain issue and the unit will not hold it’s charge. Can you confirm if this is fixed?
@sennheiser
@sennheiser 5 жыл бұрын
Hi there! When stored in the case, the earbuds are kept in a low-power standby mode so they can quickly and automatically switch on and make a fast Bluetooth connection and be ready to go when you need them. As a result, when placing the earbuds in the case, their battery will always drain a small amount. In this standby state, the batteries will still last at least 7 days before being fully drained. Overall, we recommend fully charging the case if the headphones haven’t been used during the past week. We hope this helps!
@sennheiser
@sennheiser 5 жыл бұрын
Hi there! Thank you for reaching out. Please get in touch with our tech support team here so they can provide more information: en-us.sennheiser.com/contact-center - Thank you :)
@FlyingFireFighter
@FlyingFireFighter 5 жыл бұрын
@@sennheiser my ones don't last 24 hours.
@jackyfan
@jackyfan 5 жыл бұрын
@@sennheiser Mine lasts for less than 48 hours before the case and buds are drained completely. On latest firmware. Did nothing. How can such a big flaw in the product be allowed to release?
@FlyingFireFighter
@FlyingFireFighter 5 жыл бұрын
@@jackyfan yeah it's stupid. Disappointed with German engineering.......
@ridley8340
@ridley8340 10 ай бұрын
What button?
@RahulRahul-jw7px
@RahulRahul-jw7px 3 жыл бұрын
I am not able to connect the buds.. please help me....
@DhruvPatel-je1gf
@DhruvPatel-je1gf 2 жыл бұрын
Left side there is no light blinking what i can do ?
@thanhuy68
@thanhuy68 2 жыл бұрын
This esrbud sound quality is really good but it also does have a lot of issues. I own this earbud for over 2 years and all sudden, no sound on the left earbud. I try everything and factory reset still dont work. No trouble shooting help section online or offline. Now, I have to throw away my $300 earbuds.
@MohammedMuhiUddin
@MohammedMuhiUddin 4 жыл бұрын
I bought this black friday 2019, it's February 2020, and my left ear bud stopped working. I can hear the click when press it to skip songs, but no music comes out unless I press the left ear bud and then it goes again. I left it in the charger case and I'm charging the case also. I don't think I'll get a replacement for this. This is unacceptable. Its an expensive pair of headphones.
@sennheiser
@sennheiser 4 жыл бұрын
We're sorry to hear about this, Mohammed. Please get in touch with our tech support team here: en-us.sennheiser.com/contact-center - Thank you!
@CrueLoaf
@CrueLoaf 4 жыл бұрын
My pair drain in the box. The only times I’ve reached for them and they have no power!! How can I turn them off after using so they won’t drain in a matter of days?
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! When the earbuds are placed in the charging case, they switch off automatically. In order to detect that the earbuds have been placed in the charging case, there needs to be some battery power left in the charging case. When the charging case’s battery is empty, the earbuds will not switch off automatically. Charge the case via USB-C to switch off the earbuds. When the earbuds are disconnected from a Bluetooth source, they will switch off automatically after 15 minutes. We hope this helps!
@DanielGreen0
@DanielGreen0 3 жыл бұрын
@@sennheiser not sure I follow. They switch off once put in the case or when the Bluetooth is turned off? Or both? I got prompted to turn Bluetooth on due to some locations tech of the buds, didn't quite understand that.
@edenmarila1027
@edenmarila1027 4 жыл бұрын
can u pls replace my unit. left ear has no sound
@sennheiser
@sennheiser 4 жыл бұрын
Hello there! Please contact our support team here, they can assist you further: en-us.sennheiser.com/contact-center - Thank you!
@theones261
@theones261 4 жыл бұрын
left earbud no sounds coming out, i hope sennheiser will address this problem so many complaining about this on google, or it is just the latest firmware that ruin the earbuds.
@fikalagom3481
@fikalagom3481 4 жыл бұрын
Linram you should get the eartips out of the case at the same time. If one doesn’t work, just put them both in the case again and get them out at the same time. Make sure your case is not out of battery.
@edenmarila1027
@edenmarila1027 4 жыл бұрын
same issue. :(
@mickybibi2892
@mickybibi2892 4 жыл бұрын
How to show each side battery percentage on apps? Why my apps only show up total battery percentage? Please help (apple and android user)
@dheerajarora7918
@dheerajarora7918 4 жыл бұрын
Same case with me(android user)
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! You will only see one percentage for both earbuds.
@ssztibi
@ssztibi 4 жыл бұрын
Is it allowed to charge the device from wall outlets? I am a little confused, because the adapter is not included. Thank you for your answer in advance.
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! Thanks for your interest. You will need to connect the MOMENTUM True Wireless to a USB power source, like a USB wall plug, computer or USB adapter. You are correct, an adapter is not included. We hope this helps! :)
@chriss881000
@chriss881000 4 жыл бұрын
@@sennheiser that answer rly does not help at all, what about fast charging? What does the case support? Can i charge it from my samsung fast charge adapter?
@karnsrivastava
@karnsrivastava 4 жыл бұрын
@@chriss881000 which adapter you're using now. I purchased this 2 days ago and I'm confused. Can i use samsung fast charger?
@chriss881000
@chriss881000 4 жыл бұрын
@@karnsrivastava i use my Samsung fast charger. The case should only take in what it can take. So no worries there, if u had a super duper crazy charger, it still would take in the amount the case is able to:)
@karnsrivastava
@karnsrivastava 4 жыл бұрын
@@chriss881000 thanks for the help😊
@partagascigaro9694
@partagascigaro9694 4 жыл бұрын
Can someone please explain, if i put them on case, then it drains case energy? İsnt there a way to turn them off so i can save the case for later?
@sennheiser
@sennheiser 4 жыл бұрын
Hi there! When the earbuds are placed in the charging case, they switch off automatically. In order to detect that the earbuds have been placed in the charging case, there needs to be some battery power left in the charging case. When the charging case’s battery is empty, the earbuds will not switch off automatically. Charge the case via USB-C to switch off the earbuds. When the earbuds are disconnected from a Bluetooth source, they will switch off automatically after 15 minutes. We hope this helps! :)
@partagascigaro9694
@partagascigaro9694 4 жыл бұрын
@@sennheiser so if dont want to use case power, i just need to cut the bluetooth connection and wait for 15 minutes to switch off right?
@sennheiser
@sennheiser 4 жыл бұрын
@@partagascigaro9694 Yes, when the earbuds are disconnected, they will switch off automatically after 15 minutes.
@partagascigaro9694
@partagascigaro9694 4 жыл бұрын
@@sennheiser Thank you so much, one last question. Is there way to stop case to charge earbuds even if i put them in case in order to save cases battery for later uses.
@dexson5831
@dexson5831 4 жыл бұрын
@@sennheiser Hi, I would also like to know if theres a way to stop the case to charge the earbuds even if we put them in the case? This is to save the case battery for later use when travelling.
@user-ju6mt2rr1c
@user-ju6mt2rr1c 5 жыл бұрын
*Приветствую!Вас всего самого самого наилучшего Вам во всём всех благ везения фарты успех удачу попутного ветра *
@edenmarila1027
@edenmarila1027 4 жыл бұрын
how to fix left bud missing sound?
@sennheiser
@sennheiser 4 жыл бұрын
Hi Ed! Sorry to hear this. Please contact our support team for further assistance: en-us.sennheiser.com/contact-center Thank you!
@TDAmeritrader
@TDAmeritrader 4 жыл бұрын
Having EXACTLY the same issue !!! I’m so friggin MAD!! How can this be possible?!?? 300 dollars earbuds for fucks sake!!!!!!
@sennheiser
@sennheiser 4 жыл бұрын
@@TDAmeritrader Please contact our support team here for further assistance: sennheiser.com/contact - Thank you!
@stevem5787
@stevem5787 3 жыл бұрын
My biggest complaint is LOW VOLUME. Any reason that at 50% volume, you can barely hear them? They only start to sound decent at 80% or higher? There seems to be an efficiency/sensitivity issue? At this price range, I am resentful that I have to max out my device's volume to hear them? Nothing I own has Volume Limiting on them. It is not a sync issue. What I get at 90% is what I can get at 65% volume on the Sony XM3s? WTF? This flaw of the Momentums puts the Sony's head and shoulders above them for better dynamic sound with all types of music. I could not put the volume past 60% with Shure 535 in ear headphones without hurting my ears. This is a damn near deal breaker. If I can't fix this issue, then I am getting rid of these for the Jabra Elite 85Ts.
@justfun-yb9bx
@justfun-yb9bx 4 жыл бұрын
I bought this headphones last week till today I didn't have any problem.... Now only right side is working and left side not I don't know why
@sennheiser
@sennheiser 4 жыл бұрын
Hello! Please make sure that the earbud is charged and that the earphones are paired with your Bluetooth device and connected to it. The left earbud can only be used when the right earbud is also used (the right earbud controls the Bluetooth transmission).
@edenmarila1027
@edenmarila1027 4 жыл бұрын
same issue here. :(
@bobthechimp5431
@bobthechimp5431 4 жыл бұрын
My right headphone doesn’t play audio and I’ve tried many songs. I’ve reset them, updated them, let them die and charged them, but nothing works. Please help!
@sennheiser
@sennheiser 4 жыл бұрын
We're sorry to hear this, Amir. Please contact our tech support team here so they can help resolve this: en-us.sennheiser.com/contact-center - Thank you!
@Zaraien
@Zaraien 4 жыл бұрын
My right phone stopped working as well, I had to contact assistance for replacing the right bud and the case (the case was draining power)
@rramosrup
@rramosrup 4 жыл бұрын
They might sound great however I have to constantly pair with my phone and with the app. I regret buying them, I prefer less sound quality for a more reliable set from another company.
@sennheiser
@sennheiser 4 жыл бұрын
Thank you for sharing your feedback. We're sorry to hear you're not 100% happy with your product. Please don't hesitate to get in touch with our tech support team, if you haven't yet: sennheiser.com/contact
@CraftyTom94
@CraftyTom94 4 жыл бұрын
Agreed these are a very poor quality product, the paring and connectivity issues are endless and when I do manage to get them to connect, it takes around 10-15 mins of messing around. I have to go through the hassle of repairing again and again everytime I want use them, also the battery life is very poor. Definitely not worth the price tag. I've given feedback on other social media's and get the same generic response, when I have got in contact with support (by email) I never get a reponse. Will not be buying another product from sennheiser again, and it's a pity because them make terrific wired headsets.
@connexon
@connexon 4 жыл бұрын
I do not have any problem pairing them. I only had to do the pairing thing once for the devices I connect my TMW2 to - phone and SmartTV. I could easily switch from phone to Smart TV easily and without any problems.
@bdmenne
@bdmenne 2 жыл бұрын
@@connexon Thanks for posting this contradiction to the OP. Its good to know this product has integrity. Often success doesn't get vocal enough. I was getting nervous this tech was not user friendly until you posted.
@Dageka
@Dageka 3 жыл бұрын
How do I turn on my left earbud?
@sennheiser
@sennheiser 3 жыл бұрын
Hello! If you need assistance with your MTW, please don't hesitate to contact our support team: en-us.sennheiser.com/contact-center - We hope to hear from you!
@LB-np5zv
@LB-np5zv 3 жыл бұрын
If you still haven’t gotten an answer, give it a full charge. I had the same issue.
@Dageka
@Dageka 3 жыл бұрын
@@LB-np5zv Sennheiser gave me a new pair, but thanks for replying
@albertweedsteinthethuggeni7797
@albertweedsteinthethuggeni7797 4 жыл бұрын
These are amazing. The bass by default is a little heavy tho
@prumsothea1787
@prumsothea1787 4 жыл бұрын
I don't why can't connect with iPhone 11pro I'm trying so much time but another my connected well problem only iPhone 11 pro
@sennheiser
@sennheiser 4 жыл бұрын
If you're still experiencing connectivity issues, please get in touch with our support team here: sennheiser.com/contact - Thank you!
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