Learn 22 extremely useful English phrases for writing formal business emails.
Check out my other lesson to learn even more formal phrases for business emails: • 21 Phrases For Formal ...
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Music credits:
Intro music: Far Away by MK2
Background music: Honey and Milk by The 126ers
The phrases in this lesson:
Asking for clarification
- Would you mind clarifying the following points:
- Could you please clarify whether the offer you sent includes delivery?
- Could you please explain what you mean by additional costs?
Highlighting important information
- Please pay particular attention to the first two pages of the attachment.
- Please note that our opening hours have recently changed.
Requesting further details
- Could you please send me further information on your sales training courses?
- I would be grateful if you could send further details about the technical requirements.
Replying to requests (positive)
- As requested, I have attached a document with all the necessary details.
- We are glad to inform you that the item you requested is available.
- We are pleased to inform you that your request has been accepted.
Replying to requests (negative)
Unfortunately, we are unable to fulfil your request at this time.
- We regret to inform you that we cannot fulfil your request at the moment.
- I am afraid that we do not have the necessary resources to fulfil your request.
- We are sorry to inform you that the requested item is currently out of stock.
Complaining
- I am writing to complain about the delivery we received earlier today.
- Despite stating clearly in my email that we urgently needed 100 pieces, we only received 75.
- We are extremely dissatisfied with the service from your company.
- If this matter is not resolved to our satisfaction, we will have to look for another supplier.
Apologising
- Thank you for bringing this issue / matter to our attention.
- We sincerely apologise for the inconvenience caused.
- I will look into this immediately and get back to you promptly.
- I can assure you that this will not happen again.