Well it’s not like we have a choice.. its a shit show in a shit continent..

Very true

Ethiopian airlines

@Bloxy Haider turkey isn't in Africa 🤔

@@cyrxxrx-.-9547 nooooooo! Apart from the good looking stewardesses

The top management are quacks. This is terrible

Meaning what @mutude? It is that altitude exhibited by we Africans which fail us to appreciate where we need improvements. Constructive feedback is good for KQ. I dont fly it and don't think I will fly it very soon unless if it is the only available airline. Nothing surprised me on this video. But the crew where better than those on the ground.

They must have watched it with tails between their legs

There are so many better Airlines flying in Africa than KQ. I travelled three times, the first from Heathrow to Entebbe, reached Nairobi and they told me I had been put on waiting list Nairobi Entebbe, flight was full and the next available slot was 12hr later. So they confirmed my flight to Entebbe knowing they would hold me at Nairobi, traveling 8Hrs then spending 12hrs at the airport! Second flight was to Kinshasa and I arrived there but they had left my 🧳 behind. Had a week meeting but had not luggage and they brought it three days later. Then travelled from Burundi to Entebbe via Nairobi and still luggage was left behind. That was the last I would ever travel them. ET SA and Rwandair are far better than them. Air Tz haven't travelled it yet but I presume they are better too. KQ over dominated the African Market for so long that they become complacent, the reason today they still don't appreciate customer services is key to one coming back.

@@alexandermutune6131 i never said anywhere how anyone forces anyone. Public discourse dictates respect, my interaction on this matter premixed on your rejoinder that already the bosses of KQ have viewed the video implying and insinuating how then there is no worth of comments from we the other users of the airline. Forgetting if there are good at their job too, they still come here and read our comments which enables them to improve. So don't suppress public debate, actually that is cyber bullying.

One of the guys once pushed me instead of saying excuse me. From that day I told myself never again. They need retraining

i remember when i was boarding a flight in kisumu this lady was being bare aggressive with a customer over a bottled drink she bought after passing security and everyone just gave her dirty looks as they boarded the plane

They made me think of my daughter she can do this job without even training

@@evalinewandera3625 I can do this job with a few hours notice!!

ndio ivo mkuu.akuna kuangushana kiafrika

Great...team kenya 🇰🇪

Thx

I’ve just seen her name is Rachel from her tag 💗. Beautiful soul

@Evral Tatum-Mcfield exactly!

​@Evral Tatum-Mcfield 💯💯💯👍

When I was shocked that he asked where the Chardonnay was from. What other country but France was he expecting Chardonnay to come from?!

I agree that was a great shot 👏

@@ianm8218 privacy? the dude has his half his face covered. Its most likely to hide their terrible customer service. I was just laughing when the guy came to stop him from recording. Limitation to knowledge i guess. Great video!

​@@ianm8218 *_That's total BS. What privacy is demanded when working in a public space where no personal data is at risk, and that other airlines completely approve and even encourage? I'm Kenyan and I think that guy is one of those guys without qualifications but with relatives in management who got him that job as a favour and gives a bad name to Kenya! Trash!_*

My first thought.. 😂

Or maybe they just dont want a camera shuffed into there faces while there working ??? dude ....

🤗❤

What made you leave KQ?

@@Jus_faith the COVID-19 situation

Those days are gone it is not the same airline the airline you would work for free is long gone.

@@RepentJesusisComing Satan .that you?

I had to lookup Sam leopard.

I would like to say something regarding the lady at the reception in the KA Lounge in the beginning of this video. I was flying back to Toronto in 2019 and I was near in that Lounge. I desperately needed Wi-Fi to check emails and the terminal's one was non-functioning. I went to the Lounge and kindly asked the lady working there if I can access the Lounge's WiFi. I was half-expecting her to say 'no, and get out.' Instead she quickly wrote down the password and in a discreet way handed me the note. I thanked her and sat out outside the Lounge. The WiFi connection wws was perfect and another man who was seeing I was had access to the internet asked me if I can share the password. I shared it with him.

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

@@waryaawariiri1812 now she will be fired🫣🫣🫣

Kenya Airways is actually abbreviated as KQ and not KA. Otherwise, welcome to Kenya, Hakuna Matata.

@@AntonyWanyama it was just my shorthand I was in a rush, kuwa na siku njema.

@@AntonyWanyama Where does the Q stand for in Kenya Airways? As when I looked it up online I can't find a reason why the IATA is KQ and not KA or anything els.

@@sirBrouwer IATA issued Korean air with KA so Kenya Airways had to go for the KQ

@@charleswaweru8263 Korean Air is KE

Yea, there was a bit of contempt and/or bias I felt as well. I plan to fly Kenyan airways this summer for the 1st time from the US. This rather disrespectful short clip did nothing to change my mind...🙂

Even though Kia is a nice car but it's hard for someone that rides in rolls royce to be impressed Sam fly in top airways so it's hard for Kenyan air to measure up

Condemning is allowed ...use different airlines and you'll spot the difference ... customer service is really poor

Best comment so far

You also have to look at it from his perspective. This is a guy who has flown some of the best airlines in the world. And he has experienced some of the best service in the world. So there’s a certain standard to which he has built in qualify the airlines flies on and if the airline does not meet that standard he will grade it appropriately. Now let us come to Kenya airways. no lie but the Airline has fallen off. It is not what it used to be 20 years ago. The airline is in massive debt poor management and corruption. He began by saying kenya airways was a promising airline. Indeed it was but now it’s not even a shadow of its former self. Compared to other airlines even in its own home Country it is way expensive, luggage loss has now become common, staff strikes have also become common and finally like I said before huge debt due to poor management. The In plane service is the only thing they have going for them. Sam Chui is right kenya airways has fallen off and as a kenyan i agree. He does have some positivez and praise for ethopian airlines which is Africas only best performing airline. Though Rwanda Air if tbey keep in path will soon overtake them but that is in the distant Future.

KQ

💯 ! Landing too

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

Manze they should up their pr ASAP

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

Ground staff even try to sell you a full suitcase if you have only 3kgs excess baggage. SMH. Also funny bills that they add on where they insist that you pay them cash only. GR staff are running their own businesses to supplement their salaries and have figured out how to hustle flying customers.

or they act like they are helping you with luggage but in real sense you will have to give them money just for loading up your suitcase into a trolley or a cart, it's sad.

@@Lilianthecookingnurse they steal valuables from the luggage as well

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

😹😹😹karibu kanairo

Lol 😂 I’m dyinggg.. not a cowshed 😂😂😂

Immigration is not customer service,but law enforcement ...not there to please anyone whereas they may be kind most people take advantage of that

Yup the ground staff horrible yesterday when I flew to kenya 🇰🇪 but in Kenya the ground staff where good

It's unfortunate because a quality speaker/sound system does not cost much money and he could make his announcements outside of shouting. Is the gate not equipped with such a system?

For filming unfortunately under kenyan anti terrorism laws, filming and photography is restricted in government and public buildings. Though he was within his right to ask you to stop filming, he did it while being an ass

@@elroymatekwa8702 Thank you for pointing out this. Filming is generally NOT ALLOWED at any airport worldwide unless with a permit!!

+1

As a Somali, they are very, very rude to us, regardless which passport we carry. They just discriminate us. I had been flying from Nairobi since 1996 as a boy, it is always the same, they are always bothering a Somali. I know them very well, so if they start their little 'game' with me, I play it very well them. One time they pulled a Somali-American sister in front of me in the line with two kids, flying back to Minneapolis via Amsterdam. They were very aggressive to her. There was a white lady between that sister and I. So they didn't bother the white lady at all. They straight came at me, asking me some questions about Toronto since I said was going back to Toronto. They asked me the college I attended, I gave them bogus name, knowing they don't know an A from B in Toronto. They just want to see how confident one is and answer questions fast.

@@waryaawariiri1812 but why don't you fly directly from Mogadishu where you'll not go through this and treated like a king by your own people just avoid Nairobi

We have families and businesses in Nairobi.

@@waryaawariiri1812 ha ha ha.Was it the right way handling them that way? Like tit-for-tat?

@@keepondreaming8800 🤣🤣🤣

Kenyan here, Kq is usually good on short haul flights that is within Africa but I don’t know why they can’t seem to get things right when it comes to long haul flights. So yeah , if you are flying within Africa they are worth trying.

Avoid Kenya airways.

to be honest, I will say Ethiopian Airlines is becoming a premium airline, in Economy I think they are already there on the A350s and 787s, but for business, they are getting there , the new A350 and 787 seats are world class For Kenya Airways, they are a solid airline, but nothing special, don't avoid them but don't overly expect, I have to say African airlines have the best crew, European airlines have the worse, cemented by my recent luthansa flight, and my region, Asian Airlines are very... varied, even on Singapore Airlines, in 2019 when flying from SIN to KUL, I asked for water and apple juice and the FA told me "you can only choose 1, its SIA policy"

Ethiopian, the best airline in Africa?

For a more detailed review of Kenya Airways, you should check out Josh Cahill's channel.

The Airline you flew in 2005 is gone. Just rudeness and lies from the ground crew.

Exactly I have been flying ✈ with them for 7 years now n I love everything about 🇰🇪 Airways. Only one thing that I think they need to work on From 🇰🇪 to Cameroon 🇨🇲 my country sometimes laugage don't reach on time which I think some other airlines have similar problems.

Me too

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

Ni wabaya si uongo

Hi, I have a friend called Jeremy Kimani lol

kzfaq.info/get/bejne/aqiCedaK0KzLfok.html

With such services KQ will always need govt bailout

I read deeper, whilst Sam wants to lump the ground crew with the airline, he should know that ground crew are usually 3rd party workers, not directly employed by the airline, and secondly. whilst actual meal recipes are designed by airlines, the airline doesn't have a little team of their own food leprachauns making their food in a neutral country providing outbound and inbound meals from one location, they're made at or near their departing airport.

@@n1msu these guys expect immigration officials to be appeasant 😂😂

Why should he forgive anyone? First and foremost, it is very wrong to take any kind of photography/videography without the person's consent.

True

thank you🖤He really focused on the bad stuff which was a bit messy of him,but guess he was in a bad mood🤝

So recognizing him means pandering up to him? Would that not be fake? The crew were genuine and treated him as they would any other passenger. End of story.

@@motosana1 No need to be so defensive (it's not even your company, why simping for the CEO when they are way richer than you). The ground staff service at the gate for boarding was horrible and chaotic, which was the truth. The in-flight service is better, and people recognise that. If a company doesn't improve, it will just stay horrible.

@@taromilktea4834 There's always that one IDIOT online. The one who writes an epistle full of his ASS-umptions instead of answering a simple question!

@@motosana1 No, the best thing would be all the staff acting professionally (some were very decent and professional) and the airline improving services. And no presenting your best self before an influential reviewer isn't being "fake" but more like having good business skills. If the business is impressive it might get good publicity far and wide.

@@BrianKabonyo Another boot-licker spotted! Keep at it. In my books he gets the same service as any other. Rules against filming at secured places (without a permit) also apply equally. End of story.

Dont make me lough 😂😂

Anyways god bless you please return my response thank you clinton.