NBN FTTC Connected To Old Cabling and joint With Network Bridge Tap

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Жыл бұрын

Welcome to another episode on our SECURE A COM KZfaq channel!
In this video, we tackle a particularly challenging situation that left a customer struggling with her NBN lead-in cable. Unfortunately, landscapers had accidentally cut through her cable and, despite her attempts, her ISP would not dispatch an NBN technician to rectify the issue. That's when we stepped in to help!
This customer's service is FTTC, but we quickly realized there was more to the story. The service hadn't been connected to the new lead-in cable; rather, it was still tied to an old, sub-optimal lead-in cable. This cable had not just one, but multiple issues including splitting off and containing a bridge tap within the network.
This customer had been facing connectivity issues for years, dating back to when her service was ADSL. We identified that these issues were also due to the service feeding back into the old lead cable. In this video, we demonstrate how the service should have been connected correctly, for optimal performance.
Regrettably, both NBN and her ISP failed to address this issue when approached, leaving the customer in a difficult situation. However, at SECURE A COM, we believe in providing the best possible service to our customers, no matter the circumstances. That's why we took matters into our own hands to ensure this customer received the assistance she deserved.
Join us in this video as we demonstrate the correct way to connect an FTTC service. We hope that our video provides you with valuable insight and helpful advice, especially if you're experiencing similar issues. Remember, at SECURE A COM, we're always here to help!
Don't forget to hit the 'Like' button if you find this video useful, share it with friends who may benefit from it, and subscribe to our channel for more helpful videos. Your support helps us continue doing what we love - providing reliable, efficient solutions for all your network issues. Thanks for watching!
SECURE A COM to the Rescue
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Пікірлер: 15

@alan.w Жыл бұрын

Great work Jason. The NBN techs are either clueless, lazy or both. Glad we have you around to highlight their deficiencies 👊

@jordanrox007 Жыл бұрын

Good job man. Feel for the customer. They would have had there front yard dug up to install the new lead in cable. But NBN just forgot about actually using it. Shooting themselves in the foot again

@SECUREACOM Жыл бұрын

Thanks Jordo

@TradieTrev Жыл бұрын

Rough bastards! I notice these situations seem to compound when more clueless tradies work on it. Seen some great examples myself with industrial electrics compared to DIY domestic electrics. You're doing the thing putting these videos out, you can never have enough training when it becomes being a tech.

@Rusty_Gold85 Жыл бұрын

I loved fixing up these old anomalies with Commoning . Piece of cake

@psyfertech Жыл бұрын

what a mess lol, so strange there was a new lead in cable installed but never cut over wonder if a ticket was never created to send a nbn tech back to cut it over or if they just forgot about it

@SECUREACOM Жыл бұрын

Not sure just think it was in the to hard basket

@Alitar1212 Жыл бұрын

explains why it never works, I was with Optus for a long time and then suddenly for a month straight I had no internet connection and optus did fuck all. I changed to Telstra and they said we can give you 1000 mbs speed (mind you they knew I had the older HFC so I was surprised they would offer that speed). Internet came and yep I was getting anywhere from 700 (on 5ghz wifi) to about 950 (on ethernet). Suddenly a week later I couldn't even get 100 on cable. I called them a million times and they kept on telling me its working fine, each time I would say which part of getting 100 on a 1000 plan is "fine", the response was generally well if you don't like it then downgrade you don't need 1000 anyway. Most of the support had no clue how the internet worked based on how they spoke, they clearly were following an nbn step procedure rather then fixing the issue. Essentially they did an automated speed test and it said yep its fine (obviously its not) then it told them to tell customer that they should downgrade (which is like wtf what kind of ISP rather have you pay less then fix the issue). One bloke knew what was going on and he tried to fix the issue but the automated process did not really give him the option so he had to dig around, unfortunately I lost contact because I was too busy to get back to him and the ticket was closed. Eventually I had enough of the same response every time I called and I said listen mate, you clearly dont know how this works give me a technician that knows his shit, they said yes ok we will call you when we get one. They never did but I woke up one day and bam it fixed itself, I'm assuming the lines were done wrong like in this case and they fixed them when they laid new wires since I saw them install new fibre lines one day outside my house.

@lucaskirley5410 Жыл бұрын

It was probably a useless contractor, just because it has an nbn tag doesn’t mean a contractor hasn’t got their hands on it

@jodeyjohnston-symes5634 Жыл бұрын

This might help as it looks like the old legacy type of connection on the old nbn connection it was a three wire connection but it is now being converted to a two wire with the cable heading back into the can being removed now and a direct connection to the connection box in the pit if the service was playing up it could have been the cause is it as it stopped it working with the three wire connection

@Rusty_Gold85 Жыл бұрын

Seeing the lead means its an old legacy area that had common-ing/bridge taps from the "only had a phone era" . It shows Fibre to the node never removed these anomalies in the last 500m. We have them in Adelaide and I know where they the old areas were