No Bad Customers Ever Again

Рет қаралды 4,804

Күн бұрын

Electric Pro Academy - Real skills to make real money.
EPro-To-Call Beta:
You’ve been a practicing master electrician for several years now, but are finding this hiring, advertising, and logistical stuff to be a real annoyance. Get a 15-year professional electrician’s relevant business advice via video or voice call; EPro’s own Joel Walsman is available for any question, with complete transparency & full-bodied advice for the electrical business owner, small electrical contractor, or general contractor seeking specific problem-solving assistance or greater overall efficacy. Get the certainty of a pro’s past experience, present attention to detail, and knack for the future!
1-on-1 Call -- Click here to signup: electric-pro-academy.square.s...
Synopsis:
Are you an electrician who seems to be wearing the “businessman” hat more than you anticipated? Are customer interactions wearing down your patience and energy with your team? Are you disqualifying any of your customers before you write a contract? Are you disqualifying half of them? We hope so.
While most begin their career in the trades in an apprentice role that doesn’t involve customer screening, promotions or entrepreneurialism can quickly turn a simple workman into a critical decision-maker. In this video, Joel talks about his transition from apprentice to electrical business owner, and the standards which give him and his team peace in job selection & coordination. Let’s continue to uphold the dignity and joy of the trades!
If the instruction in this video is unclear or skew to what you are searching for, feel free to comment below for additional assistance. Got a question or ideas for a future video? Leave a comment below and submit your idea here: forms.clickup.com/f/23xa9-70/...
Thank you for watching; we value your feedback and monitor this channel daily.
Products We’d Recommend:
*EPRO endorses pro-level tools & materials, and receives a small commission for purchases through our links from Amazon & other affiliate programs. We’d be happy to recommend more cost-effective products for DIYers and low-frequency users if you engage with us in the comment section!
[] EPRO’s Amazon Storefront: smile.amazon.com/shop/electri...
Outline:
0:00 - Disqualifying 50% of Customers?
1:29 - What Are You Looking For in a Customer
5:00 - How to Start Identifying Core Values
6:36 - Why Identify Core Values?
8:19 - 2 Questions You Must Ask Every Customer
11:13 - How to Handle Estimates
Connect With Us:
Jefferson Electric services residential, commercial, solar, and Tesla systems in Indianapolis, IN.
www.jeffersonelectricllc.com/
/ jeffersonelectric
/ jefferson-electric-llc

Пікірлер: 22

@meganw6007 Жыл бұрын

"Not everybody wants what we have to offer" This is SUCH a valuable lesson for everyone, in all areas of our lives; that sometimes we're just not the right fit, and that's beautiful and okay. I love this.

@heywood62 2 жыл бұрын

It's too bad you are not in my state or area. Our electrician closed his business due mainly to an accident he had with a chainsaw. The last company we dealt with sent a cockey jerk so we won't be calling them back. You and Dustin on Electrician U are the two I favor the most on YT because of your honesty, integrity, and ability to share your knowledge so anyone can understand it. Also I would like to say thank you for this channel. I'm going to call my favorite Electrical supply house for a recommendation for my area. Take care.

@meganw6007 Жыл бұрын

Regarding the *relationship* instead of transactional bit from ~2:00 to ~2:50, I have a combatives ("martial arts") teacher for a class I attend regularly and have for years, who said that at his age he doesn't want any students who've gotten like 5 different brown belts in different arts, because he knows it'll be a waste of his time and energy investment to just be the 6th or 7th in a line of being just a brief relationship instead of long-term. That sounds so valuable, hearing it not just from him, but then nearly the identical concept and theme here from you, in an entirely different sector/industry, mentioning the value of not just having a transactional relationship or being "disposable" and replaceable to people.

@donavynadair9093 2 жыл бұрын

Added reasons as to why I love working at our company!

@joelwalsman773 2 жыл бұрын

Donavyn, we all love working with you!!

@donavynadair9093 2 жыл бұрын

@@joelwalsman773 Good! The feeling is definitely mutual!

@JohnThomas-lq5qp Жыл бұрын

Smart contractor. After having to wait up to 6 months to get paid by doctor's & dentists stopped doing work for them. Artist are the most strangest group. Several times after giving them a quote told me they are struggling artist and deserve a huge discount. My uncle used to give people who were just starting a business a cheap price because they told him they would be giving him a lot of work in the near future. Don't think one of them even called him back. My motor rewinding shop warned me about a couple of large businesses that were bad pay. When one of them called me told them I do not do work for dead beats. Told me but it's an emergency so I told them to call me back when they had a thousand dollars in cash to give me at the start of every day I work there. I never had trouble getting paid by any poor people and most middle class but the rich taught they were entitled and should not have to pay anyone for months. Best was a rich guy called me up on a Friday morning and said he had to have his tennis court flood lights working before Saturday night. Guy had a powder room right inside basement door but he said we could not enter even if we took our work boots off. Was charging him by the hour so we had to drive halve hour three times to use a restroom. Of course I drove extra slow.

@mos8541 Жыл бұрын

man i HATE using portapotties etc. and often i will go the whole shift and wait to go at home, the avg guy cant/wont so they have to supply SOMETHING for personal sanitation, NO facilities available at a jobsite, is an OSHA violation and could be ultimately breaking Federal Law, sanitation standards (29 CFR 1910.141, 29 CFR 1926.51 and 29 CFR 1928.110)

@jovetj Жыл бұрын

@@ElectricProAcademy -“The customer is always right.”- No... "The customer is _usually_ right."

@andrewbeyer2747 Жыл бұрын

Wow. Powerful video. I would hire a contractor in a heartbeat if they followed your example. Thank you

@Pembroke. 2 жыл бұрын

At least he hung up. I worked around some guys who were abusive to clients and staff and no training. It took the company years to get rid of them, because they we're afraid of them. First rule trust your gut

@Pembroke. 2 жыл бұрын

@@ElectricProAcademy I walked away for greener pastures, and so it's been I couldn't be happier. 🍺🍺

@jimmycortz Жыл бұрын

Awesome and great advise.

@Neil-ym8vy Жыл бұрын

That's a great way to weed out bad Customers and General Contractors. 👍

@jovetj Жыл бұрын

Business and customer relationship should always be based on respect. When you respect someone, you don't screw them over. Whether it's walking into a grocery store or hiring a skilled tradesman, it's about respect.

@tvbrauer1566 Жыл бұрын

For clarification, I see a lot of service businesses charging fees for estimates but applying those fees to the job if awarded. Is this your practice to or is it always a separate fee on top of an awarded job?

@alfriedar5970 2 жыл бұрын

One Very spiritual groovy dude

@bahbarino4479 Жыл бұрын

👏🏻👏🏻👏🏻👏🏻👏🏻

@RVerJerry Жыл бұрын

What would be your answer if I ask for a service up grade from 100Amp service to a 200Amp service? Let us assume I was in your district.

@jarrydee2799 Жыл бұрын

@@ElectricProAcademy I always go and look at every job. Service upgrade you need to look at the circuits and count up how many 20,15, and 2 poles there are. Will you need a disconnect or not. Always have to look at the job, I give no over the phone bids.

@JohnThomas-lq5qp Жыл бұрын

I did most of the hundreds of service upgrades in a big city where just about every house built after the 1940's had natural gas for everything. Some old houses had oil heat gas for dryer & water heater and electric stove. Had houses that only large electric load was electric stove & either central air or 3 or 4 window AC units all on a 60 amp service. I would tell people that 100 Amps is more then adequate so seldom did any 150 or 200 amp residential services. Got great prices years ago when I purchased 1,000' of 100 amp service cable along with a 100 15 & 20 amp single pole breakers and 10 panels & 10 meter sockets. Got smart and paid a little extra for heavier 100 amp meter sockets that only had 3 mounting holes. Made it a lot easier mount meter can on a uneven stone wall. Would purchase several sheets of 3/4" plywood and back then only pay a dollar for lumber yard to cut 2sheets in halve, maybe a few others in 3 cuts then paint them all at once.