Thanks for the video, the only one out. Searched hi and low for this advice

Absolutely fixed the problem. My thermostat was advising me to call customer services on the screen. This not only fixed the issue but saved me a call. Thank you!

I was struggling to get my thermostat to pair back up, no luck for 4 hours. This guide is amazing. Clear, easy and concise worked first time. Thank you so much

Thank you, watched 400 videos before you very simply, explained the issue. Frosty morning, chilly family... No more 👊🏻

Brilliant! Been searching high & low for a solution to my thermostat not connecting and the answer was here! Sorted in 2 minutes. Thanks.

You literally saved my life!!!! Finally I don't need to wait ages for the technicians to come and do....basically nothing!!! :-/ It looks so easy to me now and since this happens quite often I feel better!!! Thanks a lot again!!! :-)

I cannot thank you enough. I thought I'd broken my thermostat since resetting factory settings and have been without my thermostat functioning for days. Honestly, thank you so, so much ❤

After spending all evening following the Hive instructions to no avail, I watched and followed this video and, it appears, all is resolved! Brilliant, thank you.👍

Easiest, clearest instruction for this problem.

Fixed thank you. Absolutely shameful that the hive website doesn't have these instructions easily accessible! Not everyone has the app!

Round of applause for you sir. Spent hours trying before this video. Sorted in 5 minutes after

Thank you so much for this valuable video. Worked as a saviour for us last cold night when the hive stopped working altogether.

Brilliant video - many thanks. I've just been on to HIVE Support, as I am moving house in a few days - was unsure as regards what to do with my HIVE equipment. I've been advised by someone I spoke to take the HIVE Hub with me to my new house - and for the Thermostat to be put into "Standalone" mode, so that it speaks to the receiver, allowing the new occupants of my home to control the central heating. I'll give the instructions in this video a go before we move. Have looked at the documentation that came with the Hive Thermostat, it doesn't mention anything about a "Standalone" mode - so your video has been a big help. ** UPDATE - I've just tried disconnecting my Home Hub - and was pleased to see that the Thermostat was still connected to the receiver, tried switching the heating off / on - all good - so I didn't have to do anything.

Thanks for this, it was a great help and our heating came straight back on

thanks a million, your the only person who has spoken any sense and stopped me smashing the hive, simple and straight forward tutorial..

Absolute life saver was pulling my hair out for the last 24 hours ,great post mate

Omg my hive hasn’t been working for week. This video has me sorted in 10 mins. Thank you 🙌

Same as the comment below, Been trying to sort this out for two solid days, Watching this I did it 10 minutes. Thanks

Short and simple video very good,I was actually told my receiver was no good and needed changing,after doing this it proved it was false advice

Thank you so much for this video. It was so much easier and quicker to follow than the hive website and webchat. Cheers

Absolute legend mate been pulling my hair out all night trying to get my stat to reconnect, thank you so much 👍🏻

Spot on video mate. I watched another one that says to pair when it's flashing amber and I couldn't get it to connect through that at all. Almost threw out my Hive devices. Thank you!

Thank you so much. This really helped me out.

Since last nite i m trying to resolve this issue , just got this video and in few seconds my stat is working ...Legend

Thanks so much for the advice. Much appreciated. Easy fix 😊

Excellent video. Clear, concise and very, very helpful.

Fantastic video. Worked perfectly and we are back up and running. Thanks.

Thank you, worked the first time.

Turns out Donkey Of The Day goes to me! After watching this vid on why my Thermostat is displaying no connection, i found out it is because I accidentally hit the main switch for the boiler off! Thanks for the guidance mate

Thanks for the great explanation. Managed to connect my Thermostat to the Receiver. A bit less lighting on the Receiver would have shown the lights a bit better, but, that's a minor criticism. I'm just glad you explained and showed how to connect. Many thanks, indeed.

Perfect, helped me sort out my heating problem, thanks for the video

Thanks for this master piece all others are not useful

Thanks for the advice it’s worked perfectly

Sorted at last! Thank you.

THANK YOU SO MUCH! this is exactly what i needed, rubbish instructions from hive. Thanks again for the information

Hi Thanks for the video. I tried everything on Hive website and nothing. Watched your brilliant video and it worked first time. Thankyou my friend.

It worked thanks!!!

Thankyou so much for this quick and useful clip!

This is so helpful, mate. Thank you for the help.

Awesome - works as simply as you made it look. Thank you!!

You saved me from a cooold winter. Thank you!

Excellent!, worked a treat.. Many thanks..

Cheers - it was beginning to get the better of me!

Thanks! Even hive don't have this information.

Thank you! Worked a treat.

You are an absolute life saver,this worked perfectly ❤

Thank you worked perfectly

Thank you so much for your help you are top man

Thank you worked perfectly!

Great video. Clear and to the point, easy to follow thank you.

Worked for me, good job!

really helpful! thank you

Just followed exactly and it connected. I suggest you make sure both green lights are off and the main power switch is off for at least 20 seconds. Then follow exactly and it will work. Mine did.

Worked for me - brilliant. There is another video that gave misleading advice (or didn't work for me, after several attempts)

Spot on mate 👍 thanks

Thank you so much!!

Thank you that helps 👍

Thank you so much, I've managed to fix something for once!

Thanks dude, worked a treat.

Thank you for this ..was pulling my hair out until I came across your video

helped a lot, thanks

Thanks very much sir appreciate d

Really clear explanation, but in "standalone mode" do you need the hub or do the 'stat and the boiler controller work on their own? I'don't want to pair an IoT device with my network is all.

Bang on

Thank you.

Thank you!!!!

Thankyou!

Thank you so much, that was very helpful My other problem is I can’t connect my app (Hive) on iPhone 7 through internet to my device, any advice please thank you

Thanks bro

Brilliant - the stuff on the British Gas and Hive websites is useless!

Love you

Nice

What was different about this grim other almost identical videos I've watched that made it work straight away (and I don't really know why) was that I started the process with the batteries IN the HIVE device and the insulator switch off, and then switched the boiler on and removed the battery. But as they say, Never look a gift horse in the mouth...

LIFESAVER

My thermostat is an old version. This video didnt help. Any suggestions

Excellent thanks, worked a treat.

My hive is still searching 33mins later 😢😢😢

What happen if the red light is not blinking for my receiver. What does it mean.

what happens if no lights on actual receiver?

Great video but HIVE not so great.I have hive in two properties and the thermostat keeps failing due to batteries. Why can hive be more nest. Hive its easy create a thermostat with main power or give a wired option. If the transmitter or thermostat cannot be found auto restart send notification your batter is low. What a awful bit of tech. Rant over i just pressed the manual button.

Sorry but no use, been on "live chat" for 20 mins while my case is being reviewed but no answer forthcoming, think I need to scrap hive and find an alternative that works.

My Hub360 upgrade failed and Hive say it's a one way upgrade and has killed my lovely working original Nano-Hub. Hive now want me to pay for a third hub to restore my service. The HIVE documentation does not warn H360 upgrade will kill working products - caveat emptor!

Didn't work for me...

What the actual fxxk that was so simple the manual makes is so complicated ffs