[Black Friday] How To: Use the Monster IlluminEssence LED Strip

[Black Friday] How To: Use the Monster IlluminEssence LED Strip - PLUGHITZ Live How To

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4 жыл бұрын

Black Friday brought us a new product in the IlluminEssence line, but it is a much cheaper product than its siblings.
plughitz.live/howto
It's Black Friday, and that means some new products are available. This year, Monster has made available a new SKU in its IlluminEssence product line - a single LED strip. We've reviewed all of the other products, and expected that this new SKU would work the same way. But, after thousands of views in a few hours and dozens of comments, it was clear that we were wrong. So, we braved the crowds and headed to Walmart to purchase the last unit in our local store so we could try it out.
Unfortunately, this new SKU was definitely produced separately from the standard SKUs. The packaging is slightly different, and the manual is completely different. In this case, the product seems to be defective. We were able to power it on (by plugging it in), but could not get the included remote to work with it, even after following the pairing instructions. We also weren't able to use one of our working remotes with the new strip. There is definitely a problem and you are NOT CRAZY!

Пікірлер: 610

@PLuGHiTzLive 4 жыл бұрын

We want everyone to know that we just spoke with the COO of Monster, and they are working on a resolution. We will continue to keep everyone posted as the conversation progresses.

@jasmingarcia2479 4 жыл бұрын

PLuGHiTzLive should we still call them or not because I already put mine on my wall so I don’t think I can return them :(

@Originally.Unoriginal 4 жыл бұрын

They told me that the item doesn’t have a manufacturer’s warranty so they can’t do anything other than return to the retailer

@Awackypenguin 4 жыл бұрын

@@Originally.Unoriginal What they told me as well. Sounds like they knew this product was gonna be shit

@semiokcovers 4 жыл бұрын

Yikes

@semiokcovers 4 жыл бұрын

Thanks for following up and posting back here!

@lito8877 4 жыл бұрын

I really appreciate that you went to Walmart at almost midnight just to try to resolve the problem. Thank you man

@PLuGHiTzLive 4 жыл бұрын

Happy to help. It's what we do 🙂

@jakekielb5583 4 жыл бұрын

EVERYBODY SORRY FOR THIS BEING LATE BUT PLUG THE LIGHTS IN AND TAKE OUT THE BATTERIES FOR ABOUT 30 SEC THEN PUT THEM BACK IN THEN IT SHOULD BE FIXED HOMIES

@0hthatsken 4 жыл бұрын

jakeluaa that didn’t do anything this is literally pissing me off like I wanted led lights for a long time this is why I want to order some online I never should’ve went to Walmart

@0hthatsken 4 жыл бұрын

PLUGHITZ Live this wasn’t any help if you know it wasn’t going to work why would you sell them?

@jakekielb5583 4 жыл бұрын

@@0hthatsken bro it happend to me and i just un did the batteries and tried to connect them and it worked. got it from the same place too/

@juliannbeckwith5417 4 жыл бұрын

I am so thankful he went out of his way to get EXACTLY what everyone was struggling with to try and resolve the issues 😁

@PLuGHiTzLive 4 жыл бұрын

Juliann Beckwith I'm glad that it was helpful for you!

@nyasiaanglin5296 4 жыл бұрын

whenever u touch my remote the middle red circle goes off obviously but won’t connect to the lights 💀.

@PLuGHiTzLive 4 жыл бұрын

That's the problem we're all experiencing. We're trying to get with Monster for a resolution.

@juniorsanchez8809 4 жыл бұрын

PLUGHITZ Live how long will that take?

@graceloreal1106 4 жыл бұрын

Same 🤦🏽‍♀️

@anniarodriguez37 4 жыл бұрын

Same

@UwU-sj9xu 4 жыл бұрын

Ik how it fix it! HMU so I can help

@ericaelliott8438 4 жыл бұрын

When I plug mine in, they stay white, it’s like the remote is useless to the strip

@cragie._.5395 4 жыл бұрын

Same I have tried every button and it still dosent work like what the heck

@jamisynkelly5079 4 жыл бұрын

Same

@prettyboifeigo1065 4 жыл бұрын

same

@thatkidbruno4654 4 жыл бұрын

Erica E same

@ericaelliott8438 4 жыл бұрын

I just had to get a brand new set, and they work

@annefrank4657 4 жыл бұрын

I got mine as a Christmas gift...it’s not working😢

@PLuGHiTzLive 4 жыл бұрын

Alex Pooh That's exactly what this video is about. We do have a newer video with some additional information, though. kzfaq.info/get/bejne/e7eIgdqWmaedgZ8.html

@daddychocolate9214 4 жыл бұрын

Same

@jamesflanagan3780 4 жыл бұрын

i solved the problem the trick is ya gotta roll them up with the remote in the center, then toss em into the trash can,, problem solved

@zachariahmagallan5738 4 жыл бұрын

Lol

@PLuGHiTzLive 4 жыл бұрын

James Flanagan Best reply yet.

@45Summrz 4 жыл бұрын

😂

@jakekielb5583 4 жыл бұрын

EVERYBODY SORRY FOR THIS BEING LATE BUT PLUG THE LIGHTS IN AND TAKE OUT THE BATTERIES FOR ABOUT 30 SEC THEN PUT THEM BACK IN THEN IT SHOULD BE FIXED HOMIES

@jalencarton8888 4 жыл бұрын

Crazy Heavy omggggg thx so much this workeddddd

@kademassey9 4 жыл бұрын

I just bought 2 of these strips and one is pairing and the other is not.....did you ever figure out what to do to pair with this problem?

@PLuGHiTzLive 4 жыл бұрын

Kade Massey Only to find the only working build number. We've been told that a lot of people have had success holding the remote directly in contact with the control unit.

@jeremycheek322 4 жыл бұрын

Thanks for the video. I was hoping there was something I was doing wrong. My wife got me 6 strips for my gaming area and I’m so excited to install them.

@danid8679 4 жыл бұрын

Thank you so much for going out of your way to do this! I was going crazy

@PLuGHiTzLive 4 жыл бұрын

Glad it helped 🙂

@h0llyw00d_CTMC 4 жыл бұрын

I appreciate you going out of your way to help us. Thank you very much for your efforts! 🙏🏻

@PLuGHiTzLive 4 жыл бұрын

It's what we do! I'm glad that we were of assistance.

@josedlt4928 4 жыл бұрын

Thank you dude I was going crazy

@PLuGHiTzLive 4 жыл бұрын

Glad that we can help 🙂

@jocelynschilter8856 3 жыл бұрын

how do you get the small space ones get to a slow single strobe to work because i do strobe but it goes multiple times for one color instead of one flash of the same color. can you please do a video about that??????

@keepingupwgaby1160 4 жыл бұрын

does it matter if you just remove everything and then tried to put plug and then tried the remote

@madisonporter1106 4 жыл бұрын

I FOUND IT OUT! you unplug the lights, as soon as they light up hold the speed up button until they blink. you have to do it really fast

@PLuGHiTzLive 4 жыл бұрын

Madison Porter That works so long as your unit is not defective. You're one of the lucky Black Friday winners.

@reynacastro9619 4 жыл бұрын

She’s right mine wasn’t working until I did it the way she said!! Thank you!!

@HP_Quinn 4 жыл бұрын

I’ve tried this without success. I've tried a variety of timings and nothing has worked thus far. Plugged the same lights into my other brand LED strip lights IR controlled power adapter and they work, so it must be the controller receiver that is defective?

@june5592 4 жыл бұрын

you’re an absolute life saver

@PLuGHiTzLive 4 жыл бұрын

hp.quinn It is definitely the controller that is defective.

@utkutk22 3 жыл бұрын

Mine didn’t come with a USB it came with a big bulky wall plugin and I just bought another set of LED lights and it came with the USB now all of a sudden the wall outlet set stopped working completely and both remotes control the USB set and I am confused if you may know a solution please reply to my comment thank you!! Both brand monster

@DeejayCombsGoesLive 4 жыл бұрын

Can you upload a video of you pairing more than just one strip together? I’m tryna have all of my walls covered with led lights and I’m having trouble

@jasminenalley85 4 жыл бұрын

Do we have any updates about Monster doing anything about this? I have tried calling and going online to get in contact with them but the page cannot be found and when I call it says I have to have an extension number but none was given on the box or in the instructions.

@eamoliz 4 жыл бұрын

Jasmine Nalley i just bought some today and got home and tried them the lights do work but the remote does not work at all atleast for me

@TheLofditty 4 жыл бұрын

Thank you! Your explanation really helped!

@PLuGHiTzLive 4 жыл бұрын

TheLofditty Glad to be of assistance! Enjoy 🙂

@ZacharyCook42 4 жыл бұрын

I have the lights for my fan it used to work but now it like disconnected and won’t work the red light turns on on the remote

@darciecarender4921 3 жыл бұрын

Mine if u slide ur finger from left to right it goes on and off if you just tap it the lights won’t go on and off idk maybe it’s different mine doesn’t plug in with the usb it has and actual plug 🔌. A big block like plug but the remote is identical

@lainee2119 4 жыл бұрын

Can you Connect the led to the other pack i got? so it could be longer but i don’t know how to connect them together or if you can?

@PLuGHiTzLive 4 жыл бұрын

Lainee Spangler That is not a supported use case for the product. You can pair both to the same remote and run them from the ends to the center. That's our best suggestion so far.

@nedinsonmejia1811 3 жыл бұрын

I had the same issue after already had them pair up at some point unplug to usb while cleaning up and now I go to turn them on and nothing FOR SOME WEIRD REASON taking out the battery of the control and putting them back triggers something where THEY NOW WORK

@anahi1710 4 жыл бұрын

it works for me now! Thank you for going all out

@PLuGHiTzLive 4 жыл бұрын

I'm glad that it came together for you. I wish it was that way for everyone!

@jackieduarte8843 4 жыл бұрын

Anahi S. How did you get it to work

@anahi1710 4 жыл бұрын

Jackie Duarte I made sure I connected the power cable to the LED Lights the way he said to connect it

@denisemusto-schiavone4660 4 жыл бұрын

Thank you man! Will call them Monday.

@PLuGHiTzLive 4 жыл бұрын

We'll be on the phone with them, too. And if we get an answer from PR, we'll post about it.

@nothisispatrick4641 4 жыл бұрын

Thanks so much....I didnt know what i was doing wrong and your video showed me to flip the switch....THANKS!!!!!

@PLuGHiTzLive 4 жыл бұрын

Kuro Neko Common mistake. We did it, too!

@charitybradley6878 4 жыл бұрын

thank you for this i thought i was just gonna be seeing plan white in my room the rest of the time i have these they work amazing!!!

@PLuGHiTzLive 4 жыл бұрын

Charity Bradley Glad to hear it!

@refgappy6803 3 жыл бұрын

I happened to unplug the strip usb while it was off to connect something els & when I plug the usb back. The light turned on but won’t pair with my remote. My light bulbs are pairs tho. Help me plez I tried everything els. Even unpairing but only my light bulbs work with my remote.. my light strip just set there in one color plez help me. My light strip don’t pair with my remote

@semiokcovers 4 жыл бұрын

I bought these on Black Friday and returned them on that next Monday after seeing all the comments of either customer service saying it can’t be fixed or the COO is working on it. The bottom line is it was a big let down and i don’t wanna wait for them to try and figure it out. I bought another led light strip by another company for the similar price and it works great right out of the box. This experience supports the reason I don’t typically by Monster products in the first place... overpriced items that really aren’t that good in the first place.

@PLuGHiTzLive 4 жыл бұрын

Matt Zobrist In our experience this is highly unusual for the Monster brand. Our team has always had great success with the company, including this line in other runs. Unfortunately, as we all know, manufacturing mistakes happen.

@amberporter6560 4 жыл бұрын

Its 2 months later and I just bought one today and the remote doesnt work. They havent resolved shit.

@PLuGHiTzLive 4 жыл бұрын

Amber Porter There was one batch that worked and then it's back to defective units. We recommend only trying the Smart IlluminEssence line, as they're manufactured by a different company.

@anasalas8658 4 жыл бұрын

You need batteries lol

@amberporter6560 4 жыл бұрын

@@anasalas8658 no shit really? Lmao duh

@anasalas8658 4 жыл бұрын

Amber Porter lol sorry when I got mine It wasn’t working but then I realized it needed batteries just trying to help bud

@iliveinyourheadrentfree1685 4 жыл бұрын

@@amberporter6560 put them in your snatch lol

@jayasada8002 4 жыл бұрын

I managed to pair the controller by plugging in the lights and removing a battery from the controler and putting it back in and then holding down the speed up button. I stuck them to my tv but every time I turn on my tv it turns on and then quickly turns off. It's been a headache

@PLuGHiTzLive 4 жыл бұрын

MCU Legend Initiative Unfortunately, the defect appears to be in the control unit (behind the logo in the power cable). Even if it works once or twice, it's likely to be a problem long-term.

@cousinthrockmorton900 4 жыл бұрын

I bought mine today and I set it up however, it’s not even lighting up. So maybe I got a completely broken one? :/

@PLuGHiTzLive 4 жыл бұрын

Did you make sure that the power is facing the right direction?

@BruceWayne-lt7hb 4 жыл бұрын

cousin throckmorton when i plug them in right when i take it out of the box, it not even lighting up. I think its the cord.

@jpsquad9488 4 жыл бұрын

Dang that sucks that they can’t be fixed but I appreciate that you came out and tried to resolve the problem

@PLuGHiTzLive 4 жыл бұрын

It's what we do. As huge fans of the IlluminEssence line, we're disappointed that there's issues with this new SKU as well.

@devinbaack3578 4 жыл бұрын

Should I return them anyways or do you think there will be a convenient solution to fix this problem?

@PLuGHiTzLive 4 жыл бұрын

Devin Baack I'm trying to get a resolution from them. Once I do, we'll post.

@christianquintero7754 4 жыл бұрын

I PLUGHITZ! I bought that same product a while ago, for some reason there was white light and it did not change color again. you know if the little controller between the power adapter and the led tape can be replaced or where i get it. I appreciate you if you can help me

@PLuGHiTzLive 4 жыл бұрын

Unfortunately, it cannot (within the system). You have to buy a whole unit (if you can find them, since the factory has stopped making them).

@Ky-xl4vb 4 жыл бұрын

Once you stick the lights on a wall can you take them off and place them somewhere else?

@PLuGHiTzLive 4 жыл бұрын

It's standard 3M double sided tape. Depending on how much residue stays on the tape, you might be able to.

@BippoSicko 3 жыл бұрын

How do you connect the leds together because I can’t get mine to connect even with the connectors.

@PLuGHiTzLive 3 жыл бұрын

Are you trying to pair two strips to the same remote (we have a video on this), or are you trying to splice two strips together (not a supported use case)?

@JohnDoe-wm5nn 4 жыл бұрын

How do you connect the cords together if you can?

@exvolutionx-_-9597 4 жыл бұрын

I’m confused was I supposed to buy a power thingy maboby for the lights because I have the lights and the control Buh nothing to plug them in to I bought the 3 led strip package so I’m lost

@PLuGHiTzLive 4 жыл бұрын

Yes, you will need something to plug them into. A power block, a computer, a power strip with USB.

@ied_6196 3 жыл бұрын

How do I connect 2 led strips to one remote

@Anonymous-hm1ue 4 жыл бұрын

Mine isn't turning on at all I got them yesterday for Christmas and was pretty stoked until I had to deal with this problem, hopefully I can fix it

@PLuGHiTzLive 4 жыл бұрын

This is a pretty common problem. We have more information on the defect here kzfaq.info/get/bejne/e7eIgdqWmaedgZ8.html

@semiokcovers 4 жыл бұрын

Has anyone been able to get ahold of Monster support?

@zero_gear 4 жыл бұрын

i had the same problem with the 2 bulbs and 2 strips kit and after changing the batteries a couple times the remote started working.

@PLuGHiTzLive 4 жыл бұрын

That's a great solution when the remote is not working, as opposed to the control unit.

@autumnmusket5503 4 жыл бұрын

i cant tell if mine are blue or white but the remote wont seem to work no matter what i do i have done everything you said but im getting nothing do you think it could be the brand of batteries (yes i know that sounds stupid) the only thing working is the red dot in the center please help this sucks and i dont have the nerve to tell my aunt that they dont work

@PLuGHiTzLive 4 жыл бұрын

It's not a stupid question at all. However, if the light is lighting, you're probably dealing with the same issue a lot of people are. We're told to try holding the remote directly in contact with the control unit when you try pairing, but we no longer have a defective unit to try it on.

@chaxick3936 4 жыл бұрын

I appreciate the help man

@PLuGHiTzLive 4 жыл бұрын

Chaxick Glad to be of assistance 🙂

@dallascollop8897 4 жыл бұрын

So was a solution ever reached? I just bought a set today june 25 2020 from Walmart and the remote does not work😭😭 I already installed lights to a surface so I don’t think I can return them

@PLuGHiTzLive 4 жыл бұрын

At this point, the best solution is to avoid any of the products that don't say Smart IlluminEssence. All of those are being manufactured by the new factory, and work far better. Wal-Mart's policy is pretty lenient on the return of this product because they know there is a high defect rate.

@red_thee 3 жыл бұрын

I just got these as a gift from a dear girlfriend of mine and I LOVE THEM ! Then again I’m also someone who isn’t used to having things like this so I’m pretty geeked lol, but regardless I adore them ! ❤️🥰

@Tonelowks15 4 жыл бұрын

Bro thank youuu me and my girl were bickering back and forth on how to get this damn lights to work !

@PLuGHiTzLive 4 жыл бұрын

No bickering on Black Friday! I'm glad we could put the issue to rest for you.

@laurenlaw8885 4 жыл бұрын

The website on the instruction manual and the box doesnt have a "contact us" page when you select "contact us" it says this page cannot be found. I called the number and it says to put in the parties code or type the first or last name of who you're trying to reach....

@PLuGHiTzLive 4 жыл бұрын

Lauren Horn The website has a programming error at the top of it, too. We're still trying to get ahold of someone internally.

@laurenlaw8885 4 жыл бұрын

@@PLuGHiTzLive I just want some cool functioning lights 😫

@PLuGHiTzLive 4 жыл бұрын

Lauren Horn They are cool (when they work)

@biancacatalleda8455 3 жыл бұрын

So mines it can turn on and off but I can't get the colors working the only color it can be is blue

@BostonBorn 4 жыл бұрын

Same here! I’m a big fan of Monster but, this is definitely a manufacturing issue. It’s gotta go back. Thank you for the video. I was going crazy!

@TALLSMITH19 4 жыл бұрын

Thank you for your help. I was able to get mine to work!

@snow1330 4 жыл бұрын

Bradley Smith how?

@TALLSMITH19 4 жыл бұрын

@@snow1330 did exactly what he said to do in the video to get it to sync. Make sure to unplug it before you try it. When I plugged it back in and did what he said in the video it worked for me. Good luck!

@susanfujimoto274 4 жыл бұрын

I am so glad I spent sooo long trying but know I know I’m not the only one

@PLuGHiTzLive 4 жыл бұрын

It definitely sucks, but at least now you know that you didn't do something wrong. We'll post if we get a resolution from Monster or Walmart.

@susanfujimoto274 4 жыл бұрын

PLUGHITZ Live thank you

@mizamisama8288 2 жыл бұрын

Everytime I plug on the light it keeps blinking, I've tried everything and it won't stop ;_;

@joshuan552 4 жыл бұрын

Thank you for going to Walmart to get it and test it. Now that I know it doesn’t work, I’m going to return it. Thank you so much!!

@PLuGHiTzLive 4 жыл бұрын

Joshuan Vallejo Sorry you got stuck with this problem, too. We're trying to get an answer from corporate on the issue, too, so stay tuned.

@joshuan552 4 жыл бұрын

PLuGHiTzLive Yeah, I actually thought about it, and I’m going to wait until Monday. If I don’t find a solution, then l’ll return them. I’ll also be waiting to see if you post with a resolution, thanks!

@PLuGHiTzLive 4 жыл бұрын

Joshuan Vallejo Hopefully they will work something out.

@abrahamsotelo9395 4 жыл бұрын

What should I do if it’s not letting me connect to the remote and the lights ???

@PLuGHiTzLive 4 жыл бұрын

Abraham Sotelo That's the problem that most of us are experiencing. Unfortunately, there's a defect. We're working on getting a resolution from Monster corporate. The other option is to return the product to Walmart.

@dfwmb000 4 жыл бұрын

I just got this item go do I make them work ?? Help

@PLuGHiTzLive 4 жыл бұрын

Chances are that if the remote doesn't work and the pairing doesn't work, you've got a defective unit. We're trying to get a resolution from Monster corporate.

@jazminteaa 4 жыл бұрын

i was able to pair two of my led strips together but when i change the color, they’re not the same :/.

@alondrarodriguez8015 4 жыл бұрын

how you did that

@helenmerida7496 3 жыл бұрын

How can I connect the controller to the short on long one together

@PLuGHiTzLive 3 жыл бұрын

Simply follow the pairing process for both lights on the same remote.

@DarinZane 4 жыл бұрын

I’m just trying to figure out how to get a slow breathing mode with all colors

@PLuGHiTzLive 4 жыл бұрын

There is a small collection of preset color animations, but you cannot make your own. You can see them all in action by using the M+ button on the remote. You can then control the speed with the S+ and S- buttons.

@ambermishoe3705 4 жыл бұрын

Mine did this but I just kept pressing every button on the remote and then I slide my finger across the on and off part about 7 times and It started working

@PLuGHiTzLive 4 жыл бұрын

Amber Mishoe Congrats. If you figure out what you did, let us know so we can try to duplicate it.

@abbeys6159 4 жыл бұрын

I got mine a few weeks ago and they have been working fine until today...

@lillili1504 3 жыл бұрын

My remote won’t connect or park what should I do

@atiyehaliakat660 4 жыл бұрын

Is it Bluetooth or it needs to be plug to work or can it work without it plugged?

@PLuGHiTzLive 4 жыл бұрын

Atiyeh Ali aka T It is controlled via RF, but not Bluetooth. It requires the remote to be controlled.

@Metaldad87 4 жыл бұрын

Thanks man I appreciate it I was losing my mind trying to get this working 😂

@PLuGHiTzLive 4 жыл бұрын

No worries. This is what we do. Glad it helped 🙂

@Metaldad87 4 жыл бұрын

I hope a fix or replacement plan can be figured out

@PLuGHiTzLive 4 жыл бұрын

MetalDad87 Monster is known for making good on their products. We're trying to get in touch with PR to help.

@DOOMGamingChannel 4 жыл бұрын

Same

@Metaldad87 4 жыл бұрын

Well let us know if you find out something before the general public

@natetorres1989 4 жыл бұрын

Is there any way you can connect multiple strips???

@PLuGHiTzLive 4 жыл бұрын

Nate Torres You can connect several strips to a single remote control. Splicing multiple strips together into a single strip is not a supported use case.

@yung_warlord2908 4 жыл бұрын

my strips just stay the green even if they are already paired,can anyone help with this

@itsDripsy 4 жыл бұрын

Out of the 8 boxes I bought, only one worked. I then tested the other strips with that revived and found that the receivers are the issue. So I have 8 working remotes and strips... but only one receiver

@PLuGHiTzLive 4 жыл бұрын

Austin Moore Correct. The defect is in the control unit. Good testing process. 🙂

@ikuxhalf6288 4 жыл бұрын

Is it possible to sync this to my phone?

@MonicaGonzalez-qh5xn 4 жыл бұрын

I bought mines on walmart and i tried everything but it doesnt work

@SurferJoe46 4 жыл бұрын

OK.... I fixed mine by taking the batteries out of the remote, reinstalling them and it worked again! The pairing didn't work after I installed these lights in a very hard-to-install place and didn't want to take them out again. I was kinda upset since they had worked on the bench just fine! I thought I had broken them somehow..... just pull the batteries out of the remote.... whouldda known?

@Zarrea 4 жыл бұрын

Thank you found out that they were plugged in backwards 😂

@PLuGHiTzLive 4 жыл бұрын

Zarrea You're not the first. Enjoy the lights 🙂

@genisebooker4428 4 жыл бұрын

Made 3 trips to WalMart in Indiana to purchase these for daughter’s birthday. They come on white, but the remote doesn’t work. Poor quality control will definitely impact future sales. Thank you for posting before trying a 4th time. We will be calling customer service.

@PLuGHiTzLive 4 жыл бұрын

Genise Booker We're also trying to get ahold of someone at the corporate office. We'll post when we have an answer.

@MilkTsunami 4 жыл бұрын

I just have one question though, if this is a widely known issue? Are we not going to question if they test their products before they ship them out?

@PLuGHiTzLive 4 жыл бұрын

This shipment was a direct relationship between Walmart and the factory, and it definitely seems as if the factory did not test the product on the way out the door.

@jacksclips3414 3 жыл бұрын

How do i get blue or purple

@highinfidelity_ 4 жыл бұрын

thank you so much!

@macytiche6418 4 жыл бұрын

Thank you ❤️❤️❤️

@PLuGHiTzLive 4 жыл бұрын

Glad we could be of help.

@amyruiz8779 4 жыл бұрын

Can u use a head charger to plug it in the wall charger

@PLuGHiTzLive 4 жыл бұрын

Amy Ruiz We're not familiar with the term. If you're asking about a USB wall charger (often known as a wall wart), yes.

@cesarinpocketmonster 3 жыл бұрын

I have all the colors but the white color is not working :/

@PLuGHiTzLive 3 жыл бұрын

What happens when you press the power button? What color does it go to?

@NateDontCare 4 жыл бұрын

Is there any way to Connect to Scripps together ?

@PLuGHiTzLive 4 жыл бұрын

Nate so Icy If you're asking about daisy chaining two strips together, no. The amount of power is enough to run a single strip. The standard product family offers a long (16.4 foot) model.

@kierarodriguez3903 4 жыл бұрын

My problem was the connector it came with. The lights worked perfectly with the other connector i had for my other set.

@dominickedwards2573 3 жыл бұрын

How do I connect two strips together?

@cuteemi5905 4 жыл бұрын

how do you connect the lights together

@PLuGHiTzLive 4 жыл бұрын

cute emi Pair both of them to the same remote using the pairing process.

@june5592 4 жыл бұрын

easy fix, unplug the lights from outlet, plug them back in, and right as soon as you plugged them back in, hold speed button immediately, and the lights should blink, it worked for me

@PLuGHiTzLive 4 жыл бұрын

Junior Vargas Unfortunately, if you have one of the thousands of defective units, these instructions (which are what the video is about) do not work.

@andrewboiteau927 4 жыл бұрын

Mine worked

@PLuGHiTzLive 4 жыл бұрын

andrew boiteau Fantastic! The working units are starting to show up again.

@jazlynwood1782 4 жыл бұрын

omgggg it workedddd thank you!!!!!

@michaei7226 4 жыл бұрын

how do i connect the 3 of them together?

@PLuGHiTzLive 4 жыл бұрын

michael cox If you are talking about pairing three to a single remote, our How To Pair video can help. If you are talking about splicing three strips together, that is not a supported use case.

@hellohiwhatsup4578 4 жыл бұрын

Omg thank you sooo much

@PLuGHiTzLive 4 жыл бұрын

Glad to be of assistance!

@sylviaklotz8921 4 жыл бұрын

GUYS I FIGURED IT OUT. You have to switch around the way the cable is plugged into the strip lights. I was having this problem and this worked for me!

@PLuGHiTzLive 4 жыл бұрын

Sylvia Klotz That's an important part of the process and it's why we point it out in the video. Glad it helped.

@makennahensley6344 4 жыл бұрын

What was the code it should have??

@mr.buhnuhna6237 4 жыл бұрын

Thanks for this video! I almost ended up returning this.

@PLuGHiTzLive 4 жыл бұрын

Glad to help. Hopefully we can get a resolution here.

@devinbaack3578 4 жыл бұрын

I might just return them anyways 🥺

@breezehager5948 4 жыл бұрын

The phone number in my box is on a loop and no one is answering. Also the website contact is very glitchy. I bought the 16.4ft light kit. My kids are so disappointed.

@PLuGHiTzLive 4 жыл бұрын

Breeze Hager I don't blame them. This is a sad situation.

@youwatch8442 3 жыл бұрын

Mine doesn’t light up when I plug it in and the remote only works on the lightbulb can anybody tell me what to do

@PLuGHiTzLive 3 жыл бұрын

Test #1 - do you have the Monster logo facing out? Test #2 - does the power brick you are plugged into work and does it provide enough power?

@kamthemonkey 4 жыл бұрын

i found out for mine that it was the connector to plug in the led strip that was the problem not even the lights my guess is the sensor is messed up some how on the connector itself

@PLuGHiTzLive 4 жыл бұрын

KamTheMonkey From what we can see (we took several apart) and the rf receiver seems to be not properly seated on the board.

@kamthemonkey 4 жыл бұрын

thank you for telling me

@PLuGHiTzLive 4 жыл бұрын

KamTheMonkey No worries. We're trying to keep expectations realistic for everyone. Glad you got yours working, though 🙂

@kathybain1904 4 жыл бұрын

We had the same problem, but thanks to comments, they did work when we held the speed button down IMMEDIATELY after plugging them in. You can’t wait.

@PLuGHiTzLive 4 жыл бұрын

Glad that worked for you.

@xGhostt Жыл бұрын

That worked for me too omg your a saint

@trinitylee875 4 жыл бұрын

i’m super upset i literally just bought these. what is the name of the other remotes that work? wish i would’ve seen this before i got them lol

@PLuGHiTzLive 4 жыл бұрын

Other remotes? Only the Monster IlluminEssence remotes work with this product. If you're looking for another product, the Merkury Innovation product is also available from Walmart.

@june5592 4 жыл бұрын

just unplug your lights and as soon as you plug it right back in, hold the speed button and they should blink

@maxpaczynski682 3 жыл бұрын

Mine worked fine when I tested it out, but as soon as I set the light strips up they stopped working. If anyone else is having problems with this, I found that flipping the connecter piece the other way made them work.