Well done to the person who tried to get her home and called the police to get Norma help.

That lady that called the police was an ANGEL. Vulnerable people all to often fall victim to some wicked people.

Gosh she shouldn’t be living alone. I hope she has regular carers.

My friend works with elderly people and she says it's far kinder to just distract them rather than tell them the bald truth. For example, she had one patient who kept getting out of bed and trying to get dressed in the middle of the night and saying she had to get her children from school. Other nurses would say "Your kids aren't in school anymore...they're grown up" and it would distress her, My friend used to say 'Oh it's too early still Mavis...you've got hours yet. Pop your pyjamas back on and we'll go together later when it's time" and Mavis would be happy with that and get back in bed. She'd get so distressed when the others told her they'd all grown up!

My Gran had this and each time I visited her at the care home, she would ask "How's Granddad?" and "When is he coming to visit?". It was very upsetting for her and myself when I explained he was no longer with us. After the third time I decided to tell her Granddad is fine and he's busy in the shed, she would smile and say "he's never out of that bloody shed". This was the only time I've lied to her but I can live with that.

My Grandmother has just been diagnosed with Alzheimers, she lives with me and that is where she will stay.

The girl that picked Norma up and phoned the police was adorable. You can tell everything about a person by how they treat the most vulnerable...

Brian served in the Life Guards and was a police Inspector. Norma was a nurse. Two wonderful, upstanding, respectable people who faithfully served the public and this is what it comes down to. Norma deserves to be cared for the way she cared for others - with kindness, compassion and love.

god thats hard to watch. dementia is so awful. that poor woman believing her mother's alive and her husband's alive. poor lost soul.

We ALL have a duty of care to the elderly

What a lovely girl helping her and calling 999

I know the job is unbelievably difficult but that female PC really needs some dementia training

As someone who works with Dementia the first sign you know someone has it is they start asking for their parents. It's far kinder to play along with them than tell them the truth. They live in a time that no longer exists and nothing can convince them otherwise, which is heartbreaking for their families.

My great aunt is 80 and has Dementia and kept talking about being with her mother. The aid workers thought she was crazy again but my great grandmother is actually 103 and still alive.

I gonna make sure to take care of my parents in their old age. I promise

Dementia is the cruelest of diseases.. Absolutely heart breaking. And BLESS that young woman who got in the taxi with her.

The member of the public who must of paid for and got in that cab with Norma to make sure she got home ok is a true and beautiful human and deserves so much credit for the way this situation ended. The police were amazing but so was that female that called it in.

when the police officer picked up his police hat that really turned my water works on

I hope Donna receives the appropriate training. It was painful to watch her lack of awareness at times. 'It doesn't fall to anyone really' - says it all. Could have said, 'we all have a responsibility and a part to play'.

Bless her ☹️ we need to keep our hearts open to the elderly especially with dementia

We tend to think of our parents or grandparents when we see videos like this, but what broke my heart this time was the thought of this being my daughter in the future, trying to get home to us after we're long gone. So, so sad.

Never try to argue with someone who seems confused - just makes it worse. Try to distract them and take it from there - just as these cops did! Norma really shouldn’t live on her own

This hits way too close to home, I really identify with the male officers’ story- Dementia takes everything from the people we love the most

That member of the public was an angel! She was also better at dealing with this poor soul than the police were. My Grandmother had dementia, and i thank my life she never got this far. Its an awful illness

The woman who stayed with her and called is amazing. Very grateful for her. My grandpa died of dementia, at the end he couldn’t even sit up or speak. Just laid there and babbled at the ceiling. Heart shattering doesn’t begin to describe it. God I really hope she’s got regular carers though.

She’s a very kind older woman even though she’s clearly confused. My husband’s grandma had dementia and it made her extremely mean and paranoid.

Dementia is the biggest concern I have for my family, especially those who don't have a partner. I wish with every fibre of my being that a cure can be found.

What a lovely kind lady who helped that poor woman, more people like you needed in this world.

Outside a shop in Windsor Ontario two months ago, there was an older lady struggling to use her smart phone to call a taxi. I told her that smart phones can be complicated for people of any age and we had a laugh. I phoned a taxi for her and she was grateful. However, after I packed my trunk and drove on to another store, I felt really BAD that I just didn't ask her where she lived and driven her home myself. I went back to the location and she was gone so the Taxi did come and collect her. In life, we should all do whatever is necessary to help the elderly, god willing we will be there one day too and will hope the younger generations help us.

God that's heavy. That poor 83 year old woman claiming her 80-something year old mum lives in that house even though the mum has probably been dead 25+ years.

Bless her man she shouldn't be living alone

Such a lovely lady. Such a shame she has to have a disease such as this. The fear and confusion she must’ve been feeling and she’s still sweet and kind.

Lovely girl who took care of this poor soul with such kindness and patience until the police took over.

There is insufficient background to know the circumstances of Norma's situation, but clearly her needs now have to be attended to by social services (though please not think they are staffed enough to deal with every case). My mother, in the early stages of dementia, wished to be independent, and would walk into our local town, shop, then find she couldn't remember how to get back home. Twice she was brought back home by police (I made sure her address was in her purse) and once I was called by Tesco Metro just up the road, and once by a caring woman who trailed her back home. It really does break my heart to think this, as the policeman says, is a daily occurrence.

I had a situation like this in my local shopping area. Elderly gentleman, nice as they come asking where a certain shop was. I said that I would show him, he asked about another shop he had to go to that had been closed for over ten years. When I told him, he became very confused and said he could not remember how he got from his house. After a few more questions, it was clear he was lost, he could not remember his name, age or where he lived. He got a bit upset as he was worried he would get in trouble bless him. I hold him that it was no worry and just wanted to make sure he was safe. Took him to a local cafe and called the police who came and took him home. As it turned out, he had been reported missing earlier that day by his family who were all looking for him. He was very thankful to me and my mum for helping him and we were just glad he was able to get home to his family safe. Please, I really encourage that if you ever find someone in this situation, please do what you can to help them as sadly we all know the horrible people who would take advantage,

Bless the woman who stayed with her, not many people would do this and there are so many that go missing.

This is absolutely heartbreaking... God Bless Norma and Brian

I am going through this with a 95 year old. I would not wish this on my worst enemy. It’s torture.

The way she said “put that in love” was adorable u can’t not love the elderly

"is your husband alive?" "oh i hope so!" im not crying theres just something in my eye

As soon as she talked about Brian visiting his parents I just couldn’t take it anymore.. this is probably the first thing I’ve seen on KZfaq that’s made my ducts weep..

I experienced this first hand, though not dementia. My mum was dying of stomach cancer. Near the end she was on a bunch of medications that left her drifting through a bunch of old memories mashed up together. She'd know where she was one minute, and then another asked me how the trip to the city center was.

I cried when she asked if she saw Brian 🥺

I watched this episode and thought, there but for the grace of God go I, it's such an insidious disease.

i was almost bike jacked the other week by motorbike thieves and when the police came out that graham mcshane was one of the coppers that came out, nice decent guy he was

This is heartbreaking. It just shows how instead of us all being hateful and divided. We should all love one another and get along. 💜

Those officers are fantastic! They really took their time with Ms. Norma. So heartwarming to see!

This is how I see the police. They protect us. Thank you

I was told that it's always kinder to enter their world. People with Dementia must have routine and need to feel safe. My mum used to ask me where her daddy was, and once called me "mummy" If you argue or correct them they get stressed and upset, they don't understand so please don't do it. I actually enjoyed entering my mother's world. You're not lying, because they believe whatever they're saying at the time. We had wonderful slightly obscure conversations that brought me so much closer to her. She made me laugh too. My favourite memory is of her sleeping, snuggled up in my arms squashed up together on her single bed as I comforted her after she'd become distressed in the night again. She had become my child. She's been gone 3yrs now, but lovely memories.

Thanks to the kind lady to helped her. Breaks your heart

Aww, what a sweet little old lady 🥺 how sad for her

Even in a lost mind where one cannot know themselves, they always want to find their way home to their mother, but alas, her mother was no longer there.

Oh gosh, my heart’s breaking watching this. I’m just happy she met a Good Samaritan. Poor pet.

What the policeman says at 5:50 is so relatable, My grandmother was cursed with dementia, and it's crazy how quickly it escalates, in a matter of 2-3 years she went from being a obstinate person to a shell of her former self, left in a state of confusion who didnt even know who we were, my father included (her own (only) son). It is heartbreaking, when she's not the person I remembered growing up as a kid and transitioning into my adult years.

Awwwm this breaks my heart ❤ 💔 😢 knowing she's still looking for Brian honestly so sad there many people out there like this dementia is terrible

We all owe the lovely lady who stopped a HUGE thank.you .That could be us one day, or our children/parents .

aw god bless her heart...dementia is a horrific disease - the way it affects their loved ones etc...glad to see compassion from the PD

What a kind lady.

I work as a Healthcare assistant. And work with elderly people with Alzheimer's and dementia. And that lady did the right thing trying to help this old lady

My Nan got Dementia in 2013 after she had a medical issue where she basically died, my grandad revived her, and the paramedics did there work, her dementia formed following that incident, her brain oxygen levels were 0. The decline was mentally destroying to watch. She died in 2019 in my arms while I sung her favorite song to her, but to be honest I'm happy she passed before the start of the pandemic because I'd hate to think of what would have happened if COVID got hold of her.

Oh poor luv, feel so sorry for her. This actually made me cry 😔

Cancer can often have the same effect. It's heartbreaking seeing a loved one losing sight of reality and not knowing who's who. No, you can't contradict them or tell them the truth, they don't understand and will only confuse or upset them; and you can tell them the same thing over and over and it will not sink in.

them two feds that looked after that old lady they have my total respect

My mother has dementia. I hope most people would behave like the lovely woman who found her. The police officers could do with training but they tried their best and are fairly compassionate here.

When we moved into our new home. There was a lady that came up on her porch and walked right in our house and elderly lady I offered her a cup of coffee she thought it was one of her family members. And we had to call the police and they took her back that the facility where she was living. It breaks my heart to see them like that. She didn't know that we were not her family

I work with dementia residents In a care home & hope they did ring social services so Norma can get the care & help she needs to live out the rest of her days supported & looked after & ease family worrying case she goes awol again & the next person who finds Norma may not b so kind 💞 .

Poor soul, My maternal granny had dementia, my mum said when she was first diagnosed that she hope she would die quick, she had it for 23 years and died on her 93rd birthday my mum said at least she got a good birthday present, I was so shocked and upset at my mum saying that but a while later I understood my granny wasn't in mental pain. Great work officers and the member of the public.

THANK YOU BEAUTIFUL PEOPLES. AMEN. LOVE LIFTED ME.

I work with dementia patients have done for 21 years. The best way to go is to agree with them and distract them. Kindnesses..patience and compassion towards them all the way ❤

Thank Goodness that woman helped her and stayed with her untill the police came,anything could of happened to the poor lady.I hope she can get someone to look after her.This breaks my heart my father had dementia and it is a sad thing.

Ah man just burst into tears watching this

My neigbour had dementia too and he was taken care of by his wife. One day, she had gone to the supermarket and he had found the spare key and left. We searched for over an hour until the police came with him in the back seat. By pure luck they had spotted him at a busstop acting confused. They had stopped because it was a holiday and no busses were coming to that stop that day.

Very sad, dementia is a weird disease he’s dead and she thinks he’s just gone to visit his parents, sad

It's so incredibly sad, dementia is such a horrendous illness. I heard that it is hereditary and my great grandmother had it, and my grandmother has it now, and my mother and I have extremely poor memories so am predicting it will also be the case for myself. I can't imagine how confused that Norma must be bless her, oh, and thank you to that kind lady who helped her... its people like you that make the world a better place. 🙂🙏

Oh and well done to the person who found her.

I miss my grandparents every single day......

This is so sad. I remember a few years ago when my mum was hospitalized. There was an elderly woman sharing her room who had fallen and I think broke her hip or her wrist. That poor woman was on a 5 minute timer. Asked and said the same things over and over. “What day is it? It’s hair day. What’s for dinner? Where am I? Why am I here?” Her granddaughter was in the room and told us she had to stop changing her hair colour otherwise her grandmother wouldn’t remember her. Thankfully she was cared for round the clock but it was still sad to see her so confused.

Alzhimers and vascular dementia is such an horrific illness, going through it with the mother in law, not easy at the best of times, calling in every other day to see if there's anything she needs

Pretty sad that she’s been left without a need to contact social services, just in case she doesn’t have carers. What if she had no children or relatives?

Falls to us all, sweetie! Such a moving piece x

Im crying like a kid, for me is very sad everytime I hear about dementia my grandpa got it and it is heart breaking when you see how peoples changing into something that is just shadow of theyr great life. It is beautiful to see that polizist take care of dementia patients, it gives a bit of hope into better world, we need to take care of thos elders.

Its falls on all of us. Good work officers.

bless her heart

Lovely officers and a beautiful woman…the way we must treat everyone in this cold confused world….

In cases like this it’s best to not challenge them and correct them. Though they won’t remember they will be left feeling sad and annoyed with themselves and will forget why they feel sad and annoyed. So it’s best to let them think what they are thinking and not correcting them. Bless her

My mum worked at an old peoples home and residents would sometimes go out and get lost. A 103 y/o woman always asked me for cigarettes or bus fare. Lovely people I met there.

This is heartbreaking, of course, but what I find especially chilling is the thought of what might have happened if she hadn't been helped. It's all too easy to imagine her dying in some dark alley, cold and confused and alone.

I’ve worked with people who have complex mental health issues such as dementia, and I can’t imagine how terrifying it must be to absolutely convinced by your mind that the scenario is real when it sometimes is not. I think that the support sometimes for these people isn’t enough. I think that as we have an ageing population we need to educate more people on things like dementia, and that loneliness has a big factor in making a person more distressed. I used to look after a couple who were diagnosed with early onset dementia at the start of the first lock down. They used to go down the pub every evening and not having that social interaction really affected them, they used to think that the delivery drivers were poisoning there drinks, and tried setting the house on fire. I think that we all as a society need to do more to combat loneliness for everyone and then as a society we will be a lot happier.

Luckily my dad is still a fit man , even at 82. And is able to care for my mum , who's disappearing from us all with dementia. It's an utterly horrible disease , which destroys a person's brain ,until virtually nothing remains of the person you knew before . My mum's gone from independent, to barely even leaving the house . Her short term memory is so degraded ,she will ask you the same thing over and over again . My mum and dad , who should be enjoying the golden years , are now locked in an ever ending cycle of her rages , tantrums , tears and frustrations. But my dad is from a generation who stayed together , no matter what . So while I want to help , I'm help at bay , while he copes the best he can . The best you can ever do , I just be patient and be prepared to step in too help .

Lovely to see 🙏🏽💖

The moment she picked up the hat 😢

And the Torries have cut funding for vulnerable people like this. That's why this lady is left stranded by herself! This is very upsetting to watch!

6:16 that looks like some kind of spirit floating passed there.!

My gran had dementia towards the end, she forgot who her sons and daughters were and that she had gran kids and great gran kids, she forgot that her husband passed away and that she no longer lived in Crawley. This lasted for 2 years till she passed and it was hard trying to explain to her daily who these people are and why they are trying to help as to her we all became strangers she couldn't trust. She passed peacefully and we remeber her for who she was and loved her till the end.

Heartbreaking 😢

Sad but true.😢

This led me to tears of how nice the police officers are in this country where I'm as in other countries it is so aggressive and doesn't give a damn about giving you abit of company

This lovely lady should not be living alone, I wish her nephew could let her live with him or him with her. This is heartbreaking to watch, I hope she's alright.

Well done to the person and the police.

Bless the lovcely woman that helped her out. Gotta give the fuzz some credit too ;)