Customer States: Just Paid for this!! Re-Repair Rejected | 2013 Toyota Corolla

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Rainman Ray's Repairs

Rainman Ray's Repairs

Жыл бұрын

Mechanic Stranded! Project Jeep Breaks Down! 1995 Wrangler 4.0 4x4 • Mechanic Stranded! Pro...
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Customer Customer States Mechanic Fails Engine Transmission Gas Diesel off road race 4x4 street car daily driver scam dealership dealer technician how to

Пікірлер: 1 100
@1crustyoldmsgtretired870
@1crustyoldmsgtretired870 Жыл бұрын
What? Using Brake Cleaner to actually clean brakes??? Inconceivable!
@jbell987
@jbell987 Жыл бұрын
You keep using that word
@21Piloteer
@21Piloteer Жыл бұрын
Have fun storming the castle
@MFSE7EN
@MFSE7EN Жыл бұрын
lol
@eaglerider1826
@eaglerider1826 Жыл бұрын
" Outrageous " .
@eaglerider1826
@eaglerider1826 Жыл бұрын
@@21Piloteer As You wish .
@paulpierce4818
@paulpierce4818 Жыл бұрын
Retired after 35 years as a heavy duty truck, trailer and equipment mechanic. I took pride in the work I did and it was good to hear most the drivers that came in requested that I'm the one they wanted working on the trucks. Its good to see there are others in the trade that hold the beliefs that you try to instill upon others. Your damned good. Your electronic trouble shooting skills are amazing. Keep doing what your doing.
@nephicus339
@nephicus339 Жыл бұрын
Been about 20 years since I worked in a garage, but it was such a great and encouraging feeling to have clients who would ask for you specifically regardless of how many people were on duty. Similar to what Ray said; in everything I do, I try to tackle every angle of a problem. Treat the symptom and the culprit (within the budget, of course); the amount of light bulbs and PCVs I just installed during a routine oil change didn't even upset the shop owner, but the customers alwaaaays came back for more expensive services later because they knew we were there to take care of them, not take advantage of them. So I felt it was a worthy 'freebie' to give out sometimes.
@nottelling4828
@nottelling4828 Жыл бұрын
With so many vehicles serviced, even the best mechanic will have a slip up every now and then. It just seems like the slip ups are becoming more frequent and common. Case in point, I had new tires put on my wife's car at a very reputable nationwide tire company located down the street. After two days of driving around (she probably put about 50 miles on them), she calls me outside to look at something. She points to a lug nut sitting on the edge of our garage. The thing had fallen off, and of all places it fell right there in the garage entry way (thank you, Jesus). Anyways, I shake my head at the incompetence of a tire company not properly putting tires back on a vehicle (the nut was from the right front tire). I put it back on and made sure all of the rest were torqued (more than likely over-torqued, which I'll have to deal with at the next rotation). I'm not sure how you miss one lug nut. I've seen guys miss ALL the nuts on a tire, but never just one of them.
@Lesardah
@Lesardah 11 ай бұрын
Man, I hope you were able to train someone coming up. The lack of knowledge transfer between masters like yourself and the upcoming journeymen and apprentices is terrifying. I just got a new A/C installed at home, and me and the tech talked at-length about the lack of young tradesmen. He didn't have anyone to transfer knowledge TO. In my industry, ITSec, there's no shortage of young people coming up - but the trades make the world go round. No one's jobs exist without good tradesmen. The father and son / generational type tradesmen are going to reign supreme in the next 20 years. My pool tech is the son of the former owner - he has all his dad's values and is comfortable with new tech. These shops are going to be fine.
@DeejNix
@DeejNix Жыл бұрын
I've been working on cars for as long as I can remember. I have refused to work for most shops because of how scandalous they are. I would love to work for Rainman Ray. He is one of the most honest mechanics I have ever witnessed
@nephicus339
@nephicus339 Жыл бұрын
Every video, that is what I think. "There's a shop I could work at, even for minimum wage." I've always been more concerned with the work environment than the pay.
@dm19609721
@dm19609721 Жыл бұрын
hard to find anyone honest in any profession.
@georgecroney6168
@georgecroney6168 Жыл бұрын
​@@nephicus339 I work at a place for min wage atm. I learn everyday and get experience on all vehicles. I know ford dealer techs on more than me, but they'll never be able to open their own shop because all they do is warranty stuff on 3yr old ford vehicles. I see it as learning to run my own business, admin, customer service/ service advising etc are part of my job too, that parts kinda just a break from the manual stuff but just as important.
@vincentgotter4669
@vincentgotter4669 Жыл бұрын
That is the persona that he projects and I would like to believe it. So I will.
@BigWheel.
@BigWheel. Жыл бұрын
@@nephicus339 I work at a dealership and the senior techs don't like to teach or talk and your basically stuck on your own because of high turnover rates.
@patrickdiehl6813
@patrickdiehl6813 Жыл бұрын
I have worked in the service industry for 40 years and have always tried to do right by the customer. I made a lot of friends by doing that alone. It's amazing how many people don't get that simple concept. Epic tense double brake cleaner moment with the can throwing finale👊
@nickinflorida777
@nickinflorida777 Жыл бұрын
Great video Ray. I am in the trades for over 40 years and my customers are the most important part of my business. I fix only what’s broken and when in question, I ask myself, if this was my home, what would I do, then I do it. Be a blessing to others, and you will be blessed.
@stephenjones9153
@stephenjones9153 Жыл бұрын
Definitely a good trait to be conscientious and take pride in your work. The world definitely needs more people like this. I have always treated customers as tho it was my own property I'm working on. Can't go wrong.👍👍👍
@Roaming_Wolf
@Roaming_Wolf Жыл бұрын
I have 11 years left before I retire. I will do those last years in Florida. I've had it with HELLinois.
@genoaoak
@genoaoak Жыл бұрын
​@@Roaming_Wolf If there is anything left of that stupid state between hurricanes and DeSantis.
@tsr7198
@tsr7198 Жыл бұрын
​@@genoaoak Seems like it is heading in the correct direction to me... 🤷🏼
@dpz9872
@dpz9872 Жыл бұрын
@@genoaoak Beats out Commie-Fornia by a long shot.
@Kahrak
@Kahrak Жыл бұрын
The man knows his audience. All that brake clean. All of the shiny and clean. And to you comment reader, i wish you to have a great day
@GR-mx4ok
@GR-mx4ok Жыл бұрын
Thank you for being an honest mechanic! I have learned alot from you! I appreciate you and your work ethic! God Bless!
@kevinhill5596
@kevinhill5596 Жыл бұрын
AMEN!
@Roaming_Wolf
@Roaming_Wolf Жыл бұрын
Very true! He would not be filming it if he was doing wrong, lol! Proof he's a great guy.
@xxxxxx_1300
@xxxxxx_1300 Жыл бұрын
Ray it's time to do a tool inventory on the cart
@Ralph_Baric_PhD_C2019
@Ralph_Baric_PhD_C2019 Жыл бұрын
help units job ??
@ChristineBrewer62
@ChristineBrewer62 Жыл бұрын
My husband is a mechanic I always enjoyed watching him work but he's retired now, your video's are great love watching you!! 🥰
@keithvaughan6042
@keithvaughan6042 Жыл бұрын
This was a very interesting. Your criticism of the previous repairs was well said. Respectful. I really enjoyed this episode Ray. -SALUTE-
@johnbundy9223
@johnbundy9223 Жыл бұрын
Sway bar end links can make pop noises too
@bloodybones63
@bloodybones63 Жыл бұрын
Mine was control arms clank over bumps.
@davesherman74
@davesherman74 Жыл бұрын
So pleased to see the torque wrench on the lugs. Too many times I've had tire shops buzz them on with the impact wrench set for "cold weld", and no way they would have come off with the factory lug wrench unless you were Hulk Hogan.
@bloodybones63
@bloodybones63 Жыл бұрын
I once had to buy a long pipe to put over the lug wrench to get the lugs off. Only got 4 off. Took it back to the shop for the last one, took them 30 minutes to get it off. Shamefully, it was my son in law's managed chain store. Black's tire. Cold weld, hahaha
@jeff6450
@jeff6450 Жыл бұрын
Beware: If the torque wrench clicks straight away, the nut is already at or ABOVE the torque setting, i.e. it may be too tight! I always turn the air gun to minimum before just spinning the nuts on gently. After I do the final tighten with the torque wrench so it is at the required setting.
@davidchen3643
@davidchen3643 Жыл бұрын
Ray's already using a colored torque stick so it's likely stopping at 80 ft-lbs. The torque wrench is just a double check.
@bloodybones63
@bloodybones63 Жыл бұрын
@@davidchen3643 The correct description is african American, not colored. And how do you know they will stop at 80 ft-lbs? Are you saying they are lazy?
@Spurdospaerde692
@Spurdospaerde692 Жыл бұрын
​@bloodybones63 Also, they're unreliable. "Torque sticks", yeah, I like that new euphemism. "Some torque stick robbed me."
@pyro323
@pyro323 Жыл бұрын
We need a Rainman Ray in every shop across the country, no more rip offs no more hack jobs and happy customers... every where!
@stealthg35infiniti94
@stealthg35infiniti94 Жыл бұрын
Tip: After cleaning the rear drum brakes, drive the car in reverse and apply the brakes hard. Repeat several times and the auto adjusters will adjust the shoes to the correct distance. This is is all that is required as long the hardware is in good working order.
@jostouw4366
@jostouw4366 Жыл бұрын
On mine step on brake pedal and heave on the hand brake lever a few times.
@ImAlwaysHere1
@ImAlwaysHere1 Жыл бұрын
You do want to manually adjust the shoes to a point near the drum when you put the drum back on. That way you don't have excessive low pedal when you first drive it and the pistons in the wheel cylinder don't have to travel too far. I have also seen drum brakes not adjust with the auto adjuster when the shoes were left too far in.
@peter-pg5yc
@peter-pg5yc Жыл бұрын
works both forewars and back as per manuel at stop either way pull park break while stopping.. do untill happy.. drives wiffy nuts
@TheCorpsehatch
@TheCorpsehatch Жыл бұрын
12:40 Wife Unit in the office is like "Sounds like Ray is using brake clean. Better order another case."
@fowlerkennel2824
@fowlerkennel2824 Жыл бұрын
Truly a pleasure to see someone enjoying their job! The brake clean antics are priceless. You out did yourself today when you said “I’m ok”.
@Jay.Kellett
@Jay.Kellett Жыл бұрын
The pause before "I'm okay." got me. Thought we lose him there for a second or two.
@Paul070
@Paul070 Жыл бұрын
This is why i have done all my own mechanical work for 35 years. Its hard to trust when you hear all the bad mouthing of shops and see the investigative t.v. reports of people being ripped off. Ray you are one awesome person for what you are doing by helping people understand the whole side of automotive repair.. keep up the great work!
@jamram9924
@jamram9924 Жыл бұрын
A little too late for Ray, but inform the vehicle owner to also replace the stabilizer bar links and stabilizer bar bushings. These are often overlooked parts when servicing struts/shocks.
@larryberry2436
@larryberry2436 Жыл бұрын
Oh no Ray, you are wrong! All brake problems\maintenance are repaired by calipers, rotors and pads regardless of mileage. All suspension problems are struts. If that doesn’t satisfy the customer, it’s a dealer visit, we don’t do that. I was schooled once by a newby. I was replacing pads on my XJ. I was told that if I didn’t replace the calipers and rotors, I didn’t know what I was doing (30-years experience, MAT+L1). I asked him to show me what was wrong with the calipers and rotors.…crickets.
@donwyoming1936
@donwyoming1936 Жыл бұрын
The garage floor looks like it needs a good protective coating. Maybe put a big ole Ray emblem in the middle while you're at it. Just an idea 😊
@iHelpSolveIt
@iHelpSolveIt Жыл бұрын
Epoxy coatings are not cheap. I agree it would be a great idea but I suspect the owners of the building might not appreciate it.
@muffntheB
@muffntheB Жыл бұрын
lol, the roof needs a protective coating first, that building barely stands
@BleuSquid
@BleuSquid Жыл бұрын
I did a little digging into those black poles: They're almost certainly 5G. I found a news story from last year about a Sarasota resident complaining about one being put directly in front of their property (instead of on the lot line), and the video showed those black poles exactly.
@patrickvanden8322
@patrickvanden8322 Жыл бұрын
yup that is because providers have their own equipment: some use the long round circulair ones and some use the square black boxes.
@danieltuggle8653
@danieltuggle8653 Жыл бұрын
That is what when I replace struts I always replace complete strut, spring mount bearing and shock part as an assembly. Most times it's cheaper. And very much less dangerous, and easier.
@MrRunner
@MrRunner Жыл бұрын
Totally agree. I will not fit bits of struts, it isn't in the customers best interest. If the thing leaks and I replace just that, he'll be back soon as the bearing probably won't last and is squealing. I can't get full replacement struts for Korean cars, but still it's the whole thing or nothing. it's cheaper
@paulcodling6609
@paulcodling6609 Жыл бұрын
Great to see you're going from strength to strength. Top Notch stuff
@StrongDreamsWaitHere
@StrongDreamsWaitHere Жыл бұрын
I was told that with rear drum brakes, you have to periodically use the parking brake, as that will actuate the adjuster.
@MrSloika
@MrSloika Жыл бұрын
Applying the brakes while moving in reverse will actuate the adjuster on drum brakes. First brake job I did was on a 1964 Ford Falcon with drums all the way around.
@stephenjones9153
@stephenjones9153 Жыл бұрын
Yes definitely a good few hard pulls on the handbrake lever from completely off to completely on should have taken up the adjustment on the shoe brakes.👍👍
@jerryanderson3181
@jerryanderson3181 Жыл бұрын
Awesome job as always Ray definitely greatly appreciate your honesty and openess about everything
@michaelsecord8862
@michaelsecord8862 Жыл бұрын
I always appreciate watching how you work, how you take care of the customer and their vehicles when they come to you. I wish that I could find someone like you in the Atlanta area, especially for motorcycles. Good shops are still just so hard to find.
@steveprice3541
@steveprice3541 Жыл бұрын
Great job Ray...I love it when you are in teaching mode! You are an excellent teacher!
@johnschofield9496
@johnschofield9496 28 күн бұрын
I enjoy your running commentary. I was a motorcycle tech for 4 decades and I always tried to do the little things. Lube the levers and clutch cable, adjust brakes and clutch, 5-10 minutes, maybe. It was great when the customer came back and asked me what I did, their bike hadn't felt that good in a long time. A happy customer is a repeat customer and that's what we all want.
@Chrisamic
@Chrisamic Жыл бұрын
That 'Rolla is in great shape for the miles, well looked after. The customer deserved better from the previous shop, but you did them a solid by giving them the opportunity to correct their work. Hopefully we see that vehicle again, but not for replacement strut mounts.
@genoaoak
@genoaoak Жыл бұрын
135k is nothing for a Corolla. My 2013 has 300k.
@kataskatowski5740
@kataskatowski5740 Жыл бұрын
I have hatchback version(called Auris in Europe) and did 280k without any mayor issue. Good daily driver.
@peter-pg5yc
@peter-pg5yc Жыл бұрын
strut top bearings are an add on..customer agrees or disagrees..why a good contract is a must. you dont always need to change.. put in contract..
@brianfrank5485
@brianfrank5485 4 ай бұрын
Clearly you either don’t understand the issue here. If a customer complains of a noise over bumps on a strut and you sell struts you better include them in your estimate or it’s called a comeback. You simply price them in because that’s the part they actually need to solve the problem. I hope you don’t work on cars because clearly not only did you not know this already(which I thought was common knowledge) but you clearly didn’t learn from rays video either.
@tonyhowe3676
@tonyhowe3676 Жыл бұрын
Ray......you can have all the knowledge....skills....and training......but it's all for not if you don't have the right attitude. You've got it all😊
@DconBlueZ
@DconBlueZ Жыл бұрын
Thanks for the video, always enjoy watching!
@meganpaull6140
@meganpaull6140 Жыл бұрын
You are so honest and your work ethic is impeccable. Ray deserves a knighthood! For your outstanding work in the service indusrty
@alicetotterdown2536
@alicetotterdown2536 Жыл бұрын
Hey Ray ! I have gotta say I've been watching you regularly for at least a year and this I'd say is up there with your very best ever. You make your trade entertaining and educationally driven. Your strict adherence to sound engineering practice at all times makes you a true professional of the trade. Those same sound principals are mirrored in your commitment to customer service. In short you do really care about the vehicles you are trusted with, the customers you deal with, and the respect you give your fellow engineers. Honestly and well judged. Not to mention your sheer STAR value. Thanks Dude.
@oliver_klozoff
@oliver_klozoff Жыл бұрын
Being from a road salt state im super jealous of how easy those brake drums come off for you... Also that belt adjuster serves as a stretch/wear indicator and if you look at where it was before you took the belt off it was at the max, that belt was done for.
@litz13
@litz13 Жыл бұрын
Haha, here in Georgia, I don’t even need a hammer on my Cherokee. Both drums and rotors slide right off after removing the the wheel.
@BB351
@BB351 Жыл бұрын
Isn't that the truth. I'm from Michigan you have to have a torch handy just to intimidate drums. They can sense weakness..
@alexanderkupke920
@alexanderkupke920 Жыл бұрын
@@BB351 Don´t most vehicles in those states convert themselves from drum brakes into solid brake blocks (or non braking blocks) after a certain time?
@oliver_klozoff
@oliver_klozoff Жыл бұрын
@@alexanderkupke920 if you don't do maintenance or use krown or fluid film. And washing them helps too. I have a square body Chevy that has its cab corners still.
@michaelearl6991
@michaelearl6991 Жыл бұрын
If you loosen the bottom bolt on the alternator (the one that it pivots on) it will push in much easier
@RFmaster89
@RFmaster89 Жыл бұрын
5G remote radio head (RRH -eNB with a fiber feed back-hall). Used to extend 5G coverage into neighborhoods without resorting to installing a full blown macro base station (BTS). Typically, for this use case RRH is equipped with a low power HPA and an onni directional antenna. Gun shot monitor it is not.
@GreenAppelPie
@GreenAppelPie Жыл бұрын
My locally owned shop used to completely reputable and was always packed. Then is was purchased by a larger competitor and within a year they are never packed and had less people where only one person has a fing clue about what they’re doing. The rest have little business. They’re still fine for tires, but I’ve found a new shop that I trust implicitly
@dans_Learning_Curve
@dans_Learning_Curve Жыл бұрын
Always a great video! Suggestion: Get 4 small magnetic trays to put on your lift arms to put lug nuts in. Save time. They won't fall off the arm.
@donwyoming1936
@donwyoming1936 Жыл бұрын
I've been thinking the same thing for months now.
@GarryFishermusic
@GarryFishermusic Жыл бұрын
Well geez then Ray couldn’t say “Gravity “ etc .
@K.Kelly87
@K.Kelly87 Жыл бұрын
@@GarryFishermusic 🤣🤣🤣 Ahhh.. GRAVITY... (CLANK) 🤣🤣🤣
@jormalonnberg1578
@jormalonnberg1578 Жыл бұрын
@@K.Kelly87 Must add, if it is 10mil socket, sound is good, but if it falls without sound your in trouble, and believe me its allways that 10 sometimes 13 also, 99,99% of time they fall silent.
@iHelpSolveIt
@iHelpSolveIt Жыл бұрын
Always my first purchase. I get three sizes.
@jima7925
@jima7925 Жыл бұрын
Brake Clean actually used to clean brakes!!
@MrBlackjimrogan
@MrBlackjimrogan Жыл бұрын
Yeah, this caught me by surprise
@richarde.beatty838
@richarde.beatty838 Жыл бұрын
very good explanation for apprentices and those who have been lost in the repair wilderness. To many quick repair places undercutting legitimate service people.
@sammorgan2390
@sammorgan2390 Жыл бұрын
Ray I wish that you had been around to train me back in the day but that would mean you would be a lot older. I appreciate what you do and your thought process
@michaelgarnett1196
@michaelgarnett1196 Жыл бұрын
I think those towers might be tornado alarms or cameras checking on seatbelt violators. Love your videos Ray keep up the good work.
@garynewell6947
@garynewell6947 Жыл бұрын
good day to you ray another outstanding video as always but the most important thing is to have yourself a great day Ray
@Carlos-ze4tm
@Carlos-ze4tm Жыл бұрын
This is one of the most humble and helpful videos Ive seen from someone in the industry. I am currently going to school to become an automotive technitian and we’re starting to learn the little things like this. Now I know that I need to keep the little things in my head because they’re always going to be important.
@shanealsup2933
@shanealsup2933 Жыл бұрын
hope you and you're family units are well
@terribletom1145
@terribletom1145 Жыл бұрын
As a fellow automotive repair professional - I must say I love your channel and what you do. The automotive repair industry is marred by the poor conduct of many. I support you and your actions 150%. You help to show people that there most certainly are good repair facilities, and mechanics that actually care a lot about what they do - helping people as best they can. As someone who lives in Wisconsin... I absolutely resent the crap out of you, for being able to remove those brake drums with just a few hammer taps LMAO!!!
@peter-pg5yc
@peter-pg5yc Жыл бұрын
mechanics do what customer agrees too.. its not a agreed upon adventure.. its a 1 sided job.
@user-rq8bh1uy1f
@user-rq8bh1uy1f Жыл бұрын
I appreciate your honesty and I been a schoolbus mechanic for years and I like your cleanliness, even though your shop is dirty lol.
@frankcarone3769
@frankcarone3769 Жыл бұрын
thank you great review ,i owned my shop for 47 years and i always installed loaded struts ,when i ever did struts
@stevo4649
@stevo4649 Жыл бұрын
nicely narrated thankyou Ray,we expected nothing less from you,,treat others as they treat you,and being respectful with a strong work ethic ,,goes a long way ,,👍🙏
@denkn
@denkn Жыл бұрын
You've become more descriptive and instructional in some of your videos Ray. I like it...
@chrisdejong2481
@chrisdejong2481 Жыл бұрын
Nice! Straight forward & honesty Another great quick fix and entertaining 😀
@miwa4783
@miwa4783 Жыл бұрын
Very good video with lots of break cleaner included
@tekjunkie28
@tekjunkie28 Жыл бұрын
Absolutely. Customer service is everything. I have been in General maintenance for 15 years and thats just nature of the job but so few understand that. Those poles are 5G mmWave. They are short range ultra high speed. They are designed in conjunction with the Macro towers to over layers of redundancy and boost speeds.
@Guineh76
@Guineh76 Жыл бұрын
I imagine every vehicle has a $10.00 brake clean surcharge as part of the normal service.
@Guineh76
@Guineh76 Жыл бұрын
I am kidding of course. But it cracks me up at how much brake clean is used.
@pauldoucette7627
@pauldoucette7627 Жыл бұрын
Don't repair shops realize that if you charge for work done a.k.a rear drum brake inspection not done or fail to resolve an issue the customer isn't coming back, Word of mouth is everything..If i get bad service anywhere I talk about it. Ray you have 500.000 subscribers so you get what I mean and so do 500,000 others to millions talking about you in the back ground..You likely have a customer for life cause you did what the other shop didn't..you inspected..diagnosed and repaired the problem..their lose is your gain.. I never miss a day of Rays videos..witty,,knowledgeable..skillful..and honest to a fault. As always I'm impressed.
@RyanRyker
@RyanRyker Жыл бұрын
@RAINMAN RAY Thank you for explaining things. Im still learning and I appreciate you and your channel. Ive had struts repaired on my vehicles and no one has ever talked to me about strut mounts EVER!!! Scary to think that many dont even consider it. I wonder how many pple have replaced their struts and its actually been the strut mount. I am going to mention this to my brother bc he just had his strut replaced and yes he still has the same noise. Hopefully they make it right. Thank you again.
@chaddelong6795
@chaddelong6795 Жыл бұрын
😂 “we wouldn’t wanna waste brakleen cause it’s expensive” waiting for ray to setup a brakleen go fund me to fund his addiction.
@jostouw4366
@jostouw4366 Жыл бұрын
Funny you should mention that as in a previous episode,.... but then you should know already!😇
@DannebergAcres
@DannebergAcres Жыл бұрын
Always wonder why mechanics don't use the method indicated by the manufacturer: reverse and apply brake or apply parking brake to adjust drum brakes. Better than guessing?
@ToddAdams1234
@ToddAdams1234 Жыл бұрын
It works MUCH LESS often than it’s supposed to!
@williameldridge9382
@williameldridge9382 Жыл бұрын
Because it almost never works?
@Bandit.Designs.Videos
@Bandit.Designs.Videos Жыл бұрын
This video is what makes you a great service technician. It also shows that parts cannon is not a good way to go at a repair. Thank you for being you 🤙🏼🇨🇦
@stephennickles7389
@stephennickles7389 Жыл бұрын
Always enjoy your diagnostic skills, and your new shop certainly is more quiet
@bobbylawson2246
@bobbylawson2246 Жыл бұрын
I watch Ray almost every day and i appreciate the fact that he is honest and doesn't use foul language like most of the other people on utube do.God bless
@iHelpSolveIt
@iHelpSolveIt Жыл бұрын
Foul. Not chicken. 😂.
@mikenyc1589
@mikenyc1589 Жыл бұрын
@@iHelpSolveIt
@rodhagen9393
@rodhagen9393 Жыл бұрын
The shop that I worked at stopped replacing just the strut. There are complete assemblies available that reduce the amount of time that the car is on your hoist as well as making sure that all parts are brand new.
@jwray9799
@jwray9799 Жыл бұрын
and the DANGEROUS act of compressing coil springs!!
@TEDodd
@TEDodd Жыл бұрын
For some applications, for other you have to get the cartridge and bearing separately. And in some cases I'd rather get separate anyway. Often you have no clue what bearing is included in those assemblies and I'd rather source a quality bearing (even OEM) and a quality shock (Monroe, Gabriel, KYB, Sachs, Bilstein) than some random combination.
@daveclark8337
@daveclark8337 Жыл бұрын
@@TEDodd Those quick struts from Monroe won't last 10 years and 140K miles like the OEM did. They're trash. They might claim to have a warranty but it doesn't cover the labor cost to remove and replace them..
@TEDodd
@TEDodd Жыл бұрын
@@daveclark8337 I didn't say the quick-strut. Specifically I'm against the pre-assembled stuff. Get good struts (even better if you can change just the cartridge but not sure many allow that anymore.) and bearings separately. Personally I've had good luck with KYB, and Bilstein.
@FLYBOY-eh5th
@FLYBOY-eh5th Жыл бұрын
Putting on the wheel covers reminds me of every car chase I've ever seen where the covers go flying off.
@jeffkenney1618
@jeffkenney1618 Жыл бұрын
Ray, I love your video's been watching them for years. I do have one comment about taking a vehicle back to a shop that may not have done the job properly. The danger is that the person who did not do a good job gets docked pay or some other repercussion and causes a problem that turns up later but cannot be proven that it was caused by a shop employee. This has happened to me and someone in the shop (a paint shop) damaged other paint on the roof of my car and poured epoxy into my engine and radiator. It only became evident when I went to start the car the next morning. The insurance company just paid the wholesale value which was not much, they and the police were not at all interested in pursuing this matter which was a criminal act. Learned that lesson.
@austincummins7712
@austincummins7712 Жыл бұрын
Your comments regarding customer service and actually troubleshooting the problem were refreshing to hear. I am a software engineer/consultant- so not quite the same business- but I often see other companies whose engineers don't actually understand how to _troubleshoot_ things. They make changes or fixes to software at the direction of the client without understanding why they are doing it or how this change impacts the system overall. I have definitely experienced this at a few shops in the automotive world too (especially our local Acura dealership). You bring them a problem (e.g. "my AC is not working on the passenger side") and somehow they hear "I want you to recharge my AC". No, I want you to troubleshoot the problem, and recommend the appropriate fix. Does it actually need the AC recharged or is it just the blend door actuator? Are the schrader valves bad or leaking? Recharging the AC won't do much if the valves are shot. They did this to my wife, and they billed her twice to recharge the AC because the first time they failed to troubleshoot the problem and notice issues with the valves. She took it back in, they noticed the valves, and of course had to do the AC again- and billed her for another overpriced recharge of AC in addition to extra labor and time for the valves. I was so pissed (not to mentioned we got hit in that car a week later on vacation in Florida and it was totaled anyways) that I started trying to learn how to do this stuff on my own- cars and software are both just machines. The only difference I have found so far between solving software problems and car problems is: 1. That I can't make my own car parts on the fly with my brain like I can with code (I have to order them, which is annoying) 2. I need more tools than a keyboard, and cars are heavy and annoying to work in/around sometimes (I can tear apart software all day long without needing a jack or a lift, but I will have bloody knuckles just trying to reach the drive belt tensioner on my Altima to replace the alternator) 3. I don't get greasy and dirty while fixing software (except mentally, because sometimes other people's code is just....disgusting) I can tell by the way you do your job and talk about the work that you are a true professional.
@captvimes
@captvimes Жыл бұрын
There are so many similarities in our industry (also a software engineer) when it comes to troubleshooting. I have not made the comment you have because I wasnt sure how many viewers would understand the correlation. So many times I have had to refix the problem because they didnt fix the cause of the problem or understand why it was happening.
@alfnilsson3507
@alfnilsson3507 Жыл бұрын
I don't know how many times I've said to my juniors. "Find the root cause of the problem, not just the symptoms.". (23 years in the IT industry)
@charlesmardanes7028
@charlesmardanes7028 Жыл бұрын
This video deserves two thumbs up, one for the repair work and one for the philosophy lesson.
@FlyEaglesFly19111
@FlyEaglesFly19111 Жыл бұрын
Ray. Have a great day/night. Thanks for sharing!
@billsherry6524
@billsherry6524 Жыл бұрын
Ray, In my opinion, you are a great 'Real World' and a lot more honest auto mechanic - plus a lot of fun to watch!!! lol As an old assistant mechanic, I know a lot but I learn a LOT from your videos. I also see you enjoy your job! That in itself makes a persons life better. I appreciate you, just seriously wish you were local to me so I could support your business! Thanks
@BamaPrince1
@BamaPrince1 Жыл бұрын
Ray if you see this I just wanna say you are a great mechanic and you are what mechanics need to be this day in time you explain in every detail which is awesome I am well a mechanic and I do the same thing EVEN if if cost me a little money to go out of my way for the customer that way I know the job was done right... Thank you Ray for being one of those Great mechanics that actually cares!!!! Little story I was in a hurry one day so i had Jiffy lube change my oil and Being that I'm a mechanic I mark my oil filters with a paint pen to see if they changed it and guess what??? They changed my oil and didn't not change my oil filter i went up there and told them I busted them for doing shotty work and got the money back for a filter and filter change they charged me for and didn't do it. We gotta take back our name as good mechanics
@AntonioClaudioMichael
@AntonioClaudioMichael Жыл бұрын
Wow other shop didn't do the rear Drums or atleast check them
@Aleksandar6ix
@Aleksandar6ix Жыл бұрын
I wish I had you in my area. Being able to see how you think and work definitely helps build trust in what you do.
@tomcole4736
@tomcole4736 Жыл бұрын
SO glad you hit with the torque wrench, last brake shop I had work on my truck just used their torque bit to put on my lug nuts, they said that the torque wrench was not needed, last time they did my brakes, i did it when I got it back to my shop, so much for trying to save time
@kevincurry4735
@kevincurry4735 Жыл бұрын
Good morning Ray. This has already been a good video. The last shop was definitely not thorough with their repairs. But our Rocket Surgeon can find the littlest detail that was missed.
@kevincurry4735
@kevincurry4735 Жыл бұрын
Torque wrench cam and clicks. Woohoo!
@kevincurry4735
@kevincurry4735 Жыл бұрын
Ray you are exactly right. It is to provide the best customer service experience possible. By doing that you are successful.
@lechatbotte.
@lechatbotte. Жыл бұрын
Ooh ooh brake dust= epic brake kleen appearance yes I’m here for that. Now I’ll have a great day
@Jason_Scott
@Jason_Scott Жыл бұрын
Brake Kleen! On brakes! This is madness!
@brimstone260
@brimstone260 Жыл бұрын
Agreed, double awesome squirting action.
@joelunchbucket
@joelunchbucket Жыл бұрын
I've always adjusted drum brakes via the window in the backing plate. Adjust until slight drag, then back off a couple of clicks.
@bobbrownintruth
@bobbrownintruth Жыл бұрын
New shop is looking great Ray!
@petepeabody8905
@petepeabody8905 Жыл бұрын
how come you didn't put grease on spots behind the rear brake shoes??? That could be a noise issue. Only for a complete job, especially when the brake cleaner most likely left no grease behind
@curiouscrandall1
@curiouscrandall1 Жыл бұрын
Doesn't all your profit margin go in Brake Clean?😀
@DannebergAcres
@DannebergAcres Жыл бұрын
Pretty sure YT cash covers it all!😊
@chuckgladfelter
@chuckgladfelter Жыл бұрын
When I'm doing drums in my driveway, I use the garden hose to wash out the brake dust. I only use brake cleaner if I have a wheel seal leak.
@mph5896
@mph5896 Жыл бұрын
I have found a good deal of front end clunking can come from sway bar bushings and links. The bushings get worn and allow the bar to clunk in that gap.
@davealexander1201
@davealexander1201 Жыл бұрын
Seems some new grease under the shoes on the backing plate is in order.
@johnt.848
@johnt.848 Жыл бұрын
Never apply grease on or near brake shoes.
@davealexander1201
@davealexander1201 Жыл бұрын
@@johnt.848 you do unless you want to were out your backing plate which on my 70 duster would be impossible to find. I am sorry you don't know what you are talking about.
@johnt.848
@johnt.848 Жыл бұрын
@@davealexander1201 Idiot, after many years in the career, it's obvious I know more than you.
@AntonioClaudioMichael
@AntonioClaudioMichael Жыл бұрын
The top hat is making the noise it's a very common mistake @Rainman Ray's Repairs
@gratefuldale117
@gratefuldale117 Жыл бұрын
Upon the 1st hammer blow it was clear that no mechanic worth his salt worked on it previously. Great video for Noobs. Just got a couple cans of nonchlorinated brake cleaner, though will finish off my old standard cans 1st for my upcoming wheel rotation/brake inspections/adjustments in driveway.
@samjackaman1928
@samjackaman1928 Жыл бұрын
Ray - I love they simplistic and very methodical way you diagnose issues, most of the time even before you have even laid a hand on the vehicle, your experience speaks volumes, and their is no book that teaches that. I do think however, you need to patent some sort of jet washer attachment that fits on to an air line with a break clean can adaptor so you can have super high pressure break clean air jet for even more nice a shiny. Keep doing what you do Ray, I look forward to every upload no matter how mundane it is. 👍😮
@wifeunit
@wifeunit Жыл бұрын
First
@wayneessar7489
@wayneessar7489 Жыл бұрын
🏆🍪🍓
@kevincurry4735
@kevincurry4735 Жыл бұрын
Usually Ray is first except wife unit trumps that. 😃
@wifeunit
@wifeunit Жыл бұрын
@@kevincurry4735 😁
@johnpepper182
@johnpepper182 Жыл бұрын
Your going to "circle back" did you work for the Biden administrations?
@bloodybones63
@bloodybones63 Жыл бұрын
What country was I in last week? Help me, children.
@dmax1234
@dmax1234 Жыл бұрын
Agreed...replace mounts. Might as well do loaded strut assembly.
@bobby9195
@bobby9195 Жыл бұрын
Good afternoon Mr Ray enjoyed watching some of your live chat yesterday
@TheJuggalo1491
@TheJuggalo1491 3 ай бұрын
Love the way you tell the other guy the truth without giving there name. Plus you always seem to know what is going on with the car on the test drive.
@James-ol6rw
@James-ol6rw Жыл бұрын
Ray, you are wise. Your talk about customer service is excellent. I wish more car mechanics had your attitude. The world would be a better place.
@jeffreyjeepmanlockard3599
@jeffreyjeepmanlockard3599 Жыл бұрын
that's why my garage puts on complete quick struts with the salt used in winter here springs are pitted, and all the rubbers are falling apart it avoids come backs.
@chrischallacombe3477
@chrischallacombe3477 Жыл бұрын
EXCELLENT BRAKE CLEAN SOUND EFFECTS RAY!!!! Always gets a LIKE from me!
@MegaCrazyLiam
@MegaCrazyLiam Жыл бұрын
Just a tip. A hammer can damage the rear shoes. The hole in the brake drums are perfect for a 10mm bolt to pop the drum off
@wadet73
@wadet73 Жыл бұрын
I appreciated the pep talk about customer service as applied to your trade. I hope everyone heard the value of the "rant" as I did. Hope the family is doing well. May God continue to bless you, your family and your business 🙏 That brake cleaner double orchestra hit was pretty epic by the way 😅
@DBKING04020
@DBKING04020 Жыл бұрын
You nailed it Ray! Customer service is king!
@shamanosarcasm9800
@shamanosarcasm9800 Жыл бұрын
Those of you that never had any type of shop class in high school, this is what you're missing out on in life!!! Basic dude and dudette life skills. Ray breaks it down and explains the why and wherefore to simple and complex mechanic repairs. Keep up the great work Ray!!!
@Ian.Valerio
@Ian.Valerio Жыл бұрын
I love watching your videos. Thank you!
@richardhaney7131
@richardhaney7131 Жыл бұрын
I had one shop work on my cars and trucks for almost 30 years until I found out they had done me wrong, now I never go back to them for anything!
@petersmart1999
@petersmart1999 Жыл бұрын
Thank you Ray!
@mtebaldi1
@mtebaldi1 9 ай бұрын
I agree with that Ray. The same issue is with many Autoparts stores today also Ray.
@marktalley5885
@marktalley5885 Жыл бұрын
The brakes were angry that day my friends! Was just looking for a chance to use that again. You're great Ray!!!
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